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Desktop App Notifications not taking me to comments...
Hi all, In the last week, any new notifications I get for comments on a shared file, still show in my app (taskbar pop-up) but when I double-click the notification, it takes me to the shared file but NO comments are visible (other elements of page missing too). However, If I right click on the file being commented on in my…
Dropbox app doesn’t open directly when opening links from Messenger
I am experiencing the same issue as the one listed below which doesn’t seem to have a resolution (and I couldn’t add my comments there). When I click a Dropbox link in Facebook Messenger it gives me a message “get the app or continue to the website”. It also states it will pass a link to the file, across to the app. I…
Shared Excel files on mac not showing in Recents and also changes made by other users not saving
Hi I'm using the latest version of Excel as of March 2023 and successfully storing files locally on my synced dropbox folder. The files are also appearing on the Dropbox server which is fine. I have 2 issues:- 1. Although Word and other files appear in my Finder Recents window, Excel does not. 2. When a colleague opens,…
Hide the other participants of a shared folder.
When I am sharing out a folder , I do not want the anyone else to know who I have shared it with - its find seeing the number of shares but not who - atm it shews a list of people and names - is it possible to hide this information ? many thanks
File Requests - email notifications when files are uploaded have stopped
All of a sudden, I am not receiving email notifications when somebody shares files to a file request link that I have sent them. I can't see anything in settings. Help. This is brand-new, and I don't believe in the settings have been changed recently. This is really important if I can, please get some help.
Can someone tell that I downloaded a file from a shared link on Facebook?
Not sure if I am posting this to the right board. I am part of a private group on Facebook, and someone made a comment to someone else that included a Dropbox link to an audio file. I was curious what was on the audio so I clicked on the link and ended up downloading it to my Dropbox so I could listen to it later. When I…
How can I re-label a Dropbox link?
I want to send links to published papers that I wrote that I have on Dropbox. But I want the link itself to be the reference to the published paper, e.g., if they click on the reference below, it should take them to the PDF of the paper with the same title that I placed of Dropbox. Todd, Peyton. 1982. Tagging onto red…
How can I disable Paper?
I signed up for Paper just to try it. My personal Dropbox Pro account became a Paper account and is no longer working the way I want it to (for example, camera uploads from a Nexus 6P no longer work). I want to remove Paper and have my account just go back to being a normal personal Dropbox Pro account like it used to be.…
View Only on Shared Folder. How to change my permissions?
Hello, my friend sent me a folder but he doesn't have the option to allow me to "edit", only to "view." I want to be able to make changes to this folder but have no idea how... I have a business account through the agency I work for but I don't think I have a personal account of my own... could that be the problem? This…
Teams vs Sharing One Account
Hi all, I have a client that is currently using one Dropbox account and having multiple employees share that account. I know this against Dropbox's terms and they plan on upgrading to a teams account in the future but I had a question. They're experiencing an issue where shared links they've created end up not working.…
Inviting someone to Dropbox Folder
I have access to a folder on Dropbox that I am not the owner of but that I do have admin privileges to. I need to invite someone to that folder, however, they have an individual account and the folder I want to invite them to is a business account. I invited them once and they lost access to their folders. How do I invite…
Creating Links for Multiple Files on my Dropbox Account
I have a paid personal Dropbox account with a folder containing 8K small files. I want to create links for each of them seperately. But obviously I cannot do this manually. Is there a way to this in batch? Cheers!
Password protect folder?
I am trying to password protect a dropbox folder. I found this resource to add passwords to shared folders/links: https://help.dropbox.com/share/set-link-permissions#passwords?fallback=true but the above resource references a "Require Password" toggle that is not showing in my options. My options in "Link for Viewing"…
Email attachments appear as .ink format.
Lately, whenever I add a video to Dropbox, it converts it to an .Ink file. My recipients are not able to view the .Ink file in this format. Previously, all my files on Dropbox were in MP4 format. These same files are also on my hard drive in MP4 format, but are only on Dropbox in the .Ink format. While I'm able to view the…
Unique Share Links Between Users
Hi! I have a question about share links to files and folders. Are share links to the same folder, generated by different users, unique? A coworker and I tried sharing links with each other and we noticed that sometimes links to the exact same folder would be different. Are links somehow tied to user? And if so, what…
Keeping files that were shared by someone else
Another business has shared a folder with me. All the files for our project are in the folders. He wants to delete the files now the project is finished and I want to keep them. He was the one that shared the folder. How can I keep the files and ensure when he deletes all the files from his DropBox I don't lose everything…
Bulk delete shared links
I just found that deleting all the shared links that accumulate over time isn't that easy. In fact, I have to click on each one's ellipsis and then click again on "Delete". Imagine the fun I had for all those files and folders. May I suggest Dropbox made more use of the concept called "Checkbox", which is widely used in…
Help first time user
I purchased a dropbox folder from someone on snapchat and was wondering how it works. They asked for my email and I gave it but am I supposed to receive an email with the link or am I supposed to find that info on dropbox? This is my first time using dropbox. I read online that they can use my email to add me as a member…
Create Link Option Missing Windows10
Hi, I want to create an internet link to a new dropbox folder that I can email to a number of people so that they can put files into it. This used to be easy but now when I right-click on the folder in Windows Explorer there is no longer an option to 'share' or 'create link' only one called 'Give access to' and this…
File request link results in blank screen
Anyone else experiencing this problem? ALL of our file request links result in a blank screen when clicked. It is not a browser issue, as it's been tested across many browsers. I wasn't aware of it until a client advised me of the problem. Dropbox are looking into it, meanwhile this has been ongoing since Tuesday and still…
Remove suggested contacts when sharing Paper files
Well, Dropbox just closed my request from a few years ago, and there are others that have posted similar. This is not resolved yet... When I share a Paper document, a list of suggested contacts always pops up. These individuals are no longer associated with my business and I would like to remove them. I can't post…
.pptx files are supported but something went wrong.
A powerpoint file has been shared with me in Dropbox but when I try to open it to edit I get the message ".pptx files are supported but something went wrong." Tips to fix please?
Storage warnings for shared users
I have a shared folder where others can only access and view (no editing or anything else). I control the folder and they can only view files. No one inputs or uploads anything except me. Clear on that? But those users are all getting storage warnings about reaching their storage limit and to pay for more storage. Please…
Files are visible online in folders but then the folders are empty when they download
Well, I'm a long time power user for my photo business and have never had this problem before. I have a guy uploading cr2 files to a set of folders. I can see the folders online and the photos in the folders. He sent me an invite to the folder with full edit ability but when the folders sink they are all empty. The sinking…
Sharing 'view only' link emailed to a person that doesn't have Dropbox
*Update* I figured out what I was doing wrong. Is there a way to delete this message? I am having trouble sharing a view only link. I am clicking the 'Copy Link' button on the right side of the screen to the left of the Share button. I copied the link and emailed it to a person who does not have a Dropbox account. When…
How can I find my Dropbox link?
I know I have been sent a Dropbox link but I cannot see it or find it. How do I view it?
Bulk change folders from "can edit" to "view only"
Hello, Is there a way to bulk change folders from "can edit" to "view only" without having to change each folder individually? Thank You
Uploaded to shared folder higher than my own quota... how is my file doing?
Hi! I was invited to upload a file to someone through dropbox. They shared a folder with me. I uploaded a 28GB zip file to their folder. I am now told that my own 2GB quota has been exceeded. I have read the "Will Joining Someone Else's Folder Use My Quota?" and I now understand what the limits are here and why they exist.…
How to get the current folder structure Dropbox for Business
Hello Dropbox community, I am currently new in an organization and they wanted me to audit the current Dropbox folder structure that they have. One of the requirements that they asked me is to generate a report: 1. All Files and Folders created, owned and shared by the team. 2. To whom were these files was shared. Would…
Family Plan can't move folder to Family Room and can't share this folder even if when I'm the Owner
Hello everyone, we just started a Family Share plan. I have seen the Family Room folder created and wanted to move our Family folder into it (we used pro plan in the past). While trying to do this simple task I'm getting an error that I don't have permission to do so, but I'm the owner of everything and family manager. Any…

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