Mac

How can I mark files as online-only on Mac? I don't see the option in the context menu
Please point out where I have gone wrong: At Setting/General, Online-only files on Mac set to “ON” as per appendix 1 At Finder (Mac), Open the Dropbox folder, Right-click the file or folder you'd like to set to online-only, expect to click on “Make online-only” but no such option at my desktop (MacOS High Sierra 10.13.6).…
I'm getting an error "'Desktop' can't be opened because the original item can't be found" on Mac OS
I have a Mac. I went to use Dropbox to upload some files. I got a message saying I needed to update. I followed all the prompts that popped up and ended up with Dropbox copying or moving my desktop and other files until it was full. When I try to use Finder to access my Desktop is says, "Desktop" can't be opened because…
Custom folder icons on Mac are not working
I have hundreds of folders, each with a custom icon. On Mac, this is saved as a hidden file in the folder (Icon?). Dropbox renames this file to 'Icon_' when syncing and removes the bit from the folder that says it has a custom icon. I know this has been going on for a long while. Does DB support folder icons? Or do I have…
Sync symbols not showing up
I used to use Dropbox for years, had all the archive of my work on it, and the main thing that I loved was how easily I could keep track of what was/wasn't synced on my laptop. I had to move to iCloud for a while for budgeting reasons, but now that all of that is in order, I've re-subscribed and trying to move the bulk of…
Can I use Mac OS Time Machine alongside Dropbox?
Having levelled up from the free version of Dropbox and using Time Machine alongside for years, and now on a professional plan and being told to ditch Time Machine. This is a potential deal-breaker. Why exactly is it a bad idea to use both together? I find myself stuck here because Dropbox is not a full backup solution, as…
Dropbox preferences not showing on Mac OS Ventura
Dropbox is running and syncing on Ventura. This is a machine that I've upgraded to Ventura. I want to change some sync settings, but selecting "Preferences" from the Dropbox menu won't show the "Preferences" menu. I've rebooted. Re-installed Dropbox. Disabled "Bartender." All to no avail.
Why is the Dropbox Desktop App no longer available?
The dropbox desktop app had such a great user interface and was a good workflow for our team.. unfortunately as of 17 Jan 2022, it has been dropped.. I wonder why this change was made, and i'm just hoping the application is being improved instead of being killed. What we enjoyed out of the desktop app was the ability to…
Unable to download desktop app
macOS Ventura 13.0 I had trouble syncing, so I deleted the app and the DB folder. Now I can't download the desktop app. On Safari I go to https://www.dropbox.com/downloading the download doesn't start, even when I click on restart the download. On Firefox I have multiple failed attempts to download Dropboxinstaller.dmg
Dropbox MacOS extension supporting > Monterey?
Hi. I've just upgraded my Mac to MacOS Monterey and received the warning below. Apple recommends that I contact Dropbox about this, and though I am a paying customer, the only support mechanism that I can see is a relatively naïve Chatbot that could not parse my questions. Hopefully the community (and Dropbox staff who…
Couldn't start Dropbox - macOS Monterey 12.6.1
My Dropbox (currently at 159.4.5870) stopped syncing on Friday (Status shows "Can't sync") showing an error as it launches when my user account logs in. "Couldn't start Dropbox. This is usually because of a permissions error. Storing your home folder on a network share can also cause an error. For more information, cick…
RE: Dropping Support for MacOS X 10.11 (El Capitan) tomorrow 11/8/22: can't upgrade before next week
Hello, I'm in midst of months log system upgrade from Mac OS 10.11.6 El Capitan to probably Mojave. I will not be able to complete upgrade for few weeks. • How will I be able to access my DropBox files before then? • Do I still have all those same files on my desktop Mac? If "syncing" is on then I still have exact same…
On Mac menubar Icon is gray and has an X, but everything is syncing fine. . .
On Mac menubar Icon is gray and has an X, but everything is syncing fine. . . I'm confused because this seems to be an error indicator, but everything still works fine. All the files and folders still have green check marks, and every time I update a file it syncs. Please help me discover why the icon has this. See…
Invited to test DropBox for macOS but no notification
A few days I received an email stating "Would you like to beta test the newest version of Dropbox for macOS? To get started, click the Dropbox icon in your menu bar. On the notification that appears, click Try beta experience." However when I go to my (current version) of the Dropbox app on macOS there is no such…
Compatibility with MacOS Monterey 12.1
Hello, I recently purchased a MacBook Air with its system "MacOS Monterey 12.1". I tried to install the application Dropbox but every time I tried, my computer doesn't want to install it : the download starts but after a few minutes, it stops and states "The download couldn't be completed". I searched on the Dropbox…
Files dropped into folders pinned to 'favorites' not syncing under MacOS
I just recently switched to MacOs (Monterey) and I am struggling with the behavior of Dropbox. I have pinned some of the sub-folders that I use the most to the favorites sidebar in Finder. However I noticed that files will not sync if I drop them into those folders. They will sync fine when I go to 'Dropbox' in 'places'…
How can I backup an Apple Photos Library to Dropbox?
I use a Mac air and currently my photos library (about 400 GB so far) is stored on 2 external hard drives (which are duplicates of each other). I want to store one copy of my apple photos library on line as a unit (as my third back up). Does anyone know if I can copy an Apple Photos Library directly into DropBox Back up (I…
Online Only Files Reverting Back to Local
Hi Community ! I'm having an ongoing issue where any file or folder that I smart sync as 'online only' reverts back to local almost immediately. For a moment the file icon with show that it is an online only file, and moments later I will get the blue sync icon, and then the files will redownload to my computer and become…
File syncing and the "Downloads" folder (macOS)
-- Using macOS Monterey 12.6 with Safari 16.0 and Dropbox desktop app v157.4.4808 -- Situation: I am backing up the folders in my ~/ with Dropbox backup. Among them is the "Downloads" folder. The "Downloads" folder is my default download location for web browsers. I like that the files I have downloaded are backed up to…
File A > "save as" > File B > "replace": This should work even if B is a cloud file
Hi! I normally reassure our users that they can interact with Dropbox files "normally" without worrying too much about what's synced where (local or cloud), since Dropbox takes care of everything in the background, which is generally true. But today I hit a glitch myself, on a Mac in Photoshop 2022, I edited a certain File…
Dropbox offline installer macOS
Hello, I am searching for the offline installer of dropbox. Couldnt find the version for macOS. I need it for softwaredeployment reasons. Thanks for your Help
Mac osx - strange extra files appearing when downloading files directly.
Just had a strange issue with some files that I directly downloaded from our DB folders. On the website, I went to one of my shared folders from another team member, and clicked on 2 files (illustrator) and one folder that contained several photoshop images. I chose to direct download option and downloaded them to my…
Desktop Computer won't sync
Problem: Worked out of town on my lapotp (Macbook Pro) and sync no problems, came home to my iMac turned it on - nothing synced from this week. Perpetually just "Syncing..." at the bottom of the Dropbox app icon dropdown. I can monitor my network usage and really no data is trying to be pulled from the internet by Dropbox.…
"You can't copy the item because its name is too" when copying a folder on my Mac.
Hi, I have a Dropbox account with 2TB of which 6% is full right now. I am trying to copy a folder that only has a couple of GBs and I am getting this error message. What is wrong with the filename "IMG_4474.JPG"? I have copied folders with these type of filenames before and it worked perfectly. I am on a Macbook Pro with…
DropBox Installer doesn't launch
Hi there, I am trying to install the dropbox app on my Mac, but whilst the .dmg file is downloaded, when I double-click on it it wouldn't launch. A bit of context : I have upgraded my computer which is now running under Monterey 12.0.1. before this upgrade DropBox was working fine on my mac. After the upgrade the…
Desktop, Documents and download files "not in Default Location"
Just migrated data from old MacBook Pro to new 16" MacBook Pro 2021 with M1 Pro chip. Updated from Big Sur to Monterey My Dropbox icon which used to be in menu bar has disappeared. I want it restored so that I can see when it is uploading data to Dropbox. Dropbox asked me to set up Dropbox and I get the message: Desktop,…
How to disable online-only files, really and truly?
Hi all, I know I'm not the first to ask this—Dropbox users have apparently been having problems with it for years now—and maybe there's an answer somewhere in the forum that I simply haven't found yet. Please accept my apologies if so. In the meantime, though, this is starting to drive me absolutely bonkers. All I want is…
How to restore the Dropbox icon in the sidebar of Finder in macOS
As you see in this screenshot, I do have a shortcut for Dropbox in my Finder sidebar. But the folder icon is not Dropbox's original icon. I don't remember how this happened, but it has been like this since Catalina. Now I'm on Big Sur. Anyway to restore Dropbox's original icon?

Mac

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