Mac

I can no longer see my Mac backup on the website and the mobile app
I have been using dropbox for more than 5 years without any issue. Recently when i opened in Dropbox.com, I am not seeing my Mac folder which was syncing. Instead i am seeing that as a Backup (dont know whether it is syncing). Also when i open dropbox app on cell, this folder dont showup and cant access my Mac. I also…
Missing local .key files from a specific computer, but not www.dropbox.com
Hello Community, I'm running Sonoma 14.4.1 on Mac Intel with Dropbox 200.3.7010 with a Dropbox Advanced account. I just noticed 3 heavy .key files that are several GB in size are missing. They are present on my dropbox.com account and I can see them on other local machines. I have 1.8TB available on my hard disk. I've…
Backed up folders no longer show on my mobile devices
I've been using Dropbox Basic for about 2 years, without issue. Ever since they released Backup, and I clicked to enable it without knowing it was a big deal, I've had to basically start over with setup. I am on a Mac at home, and want my Desktop, Documents, and Downloads items synced to Dropbox so that I can access them…
Syncing doesn't work. A few files change and hours later they still haven't showed up to the web.
I wanted a solution to have files backed up online (typical dropbox) but I also have certain files (a few handfuls) I need always available when I am offline (off the internet). I am often offline for extended periods of time and need those critical files. I am using apple products, a laptop on ventura and mobile devices…
Dropbox desktop app not opening or syncing on MacOS Ventura Version 13.6.5
I'm having issues with the mac desktop app not opening even after uninstalling/reinstalling/rebooting numerous times, not syncing with Finder, and the dropbox icon being grayed out. I followed all the tutorials I found online and in the community and still doesn't open/sync. Any help/advice would be greatly appreciated!
Can no longer copy folder link from Mac OS Finder
hello, Mac OS Ventura 13.0.1 (22A400) - when I right click on a folder and select "Copy Dropbox link" nothing is copied to the clipboard. I have restarted Finder, restarted the machine, reinstalled the app, no dice. thanks.
Dropbox for macOS syncs when the app is closed - what can I do?
*I'm copying and pasting my final reply to Dropbox support, who told me to come here - Dropbox syncs on Mac even when the app isn't open.* Dropbox should only sync WHEN THE APP IS OPEN. You have it running in the background now and didn't tell your customers. I don't want to have to click Pause Syncing every time I quit…
"The operation can’t be completed because the original item for “Desktop” can’t be found."
I stoped Dropbox plan and after that, I can't found Desktop, Download, Documents on my MacBook. and So I re-joined dropbox plan and then I tried to back up, but it still can't because of permission issues. to do that, I need to open that folder on my MacBook, but I can't. Because they are missing. all missing Desktop,…
Mac OS - Files switching to online-only despite settings
Mac OS Sonoma 14.3 on a MacBook Pro M1. I have the DropBox preference Sync > New file defaults set to Available Offline - yet a lot of files are shifting to Online? This happens even when setting files and folders manually to Offline. My hard drive is getting to about 90% full, would this be why? Is there a way of making…
How long will Dropbox continue to support macOS High Sierra 10.13.6?
vorrei sapere se drop continuerà a supportare la versione macOS High Sierra e se Si per quanto tempo
New files sync as 'online-only' and not as 'available offline' on my Mac
I’m possibly being a bit dumb and missing something obvious here, but I’m having a syncing problem here. When I add a file to the dropbox app on my iphone, I can see that the file namd appears in the dropbox app on my mac, but it doesn’t fully sync. Instead a small icon of a cloud appears, which I have to click on in order…
Photos App on MacBook Pro is Empty
No idea where to ask about this. I know there was some kind of change with Dropbox and that Dropbox would no longer back up my Apple Photos library (thanks for that, Dropbox). I just tried to open my Photos app on my MacBook Pro and it told me that Dropbox needed to move my photos to a new directory. I created a new…
Dropbox File Provider does not work with Mac Sonoma. Syncing is stuck for hours.
Macbook Pro running Sonoma 14.4.1 - Dropbox 197.4.7629 First off, Lightroom was struggling to "see" files being stored online-only, which Dropbox had aggressively moved online without my awareness. Hoping to deal with this I made a bunch of folders offline accessible, and then updated to File Provider. Since then it's been…
Dropbox Folder randomly disappears from the MacOS Finder. If I force quit it shows up.
I am using the latest version of MacOS, Ventura 13.0. I am using the latest version of the Dropbox desktop app, V160.4.4703. The Dropbox folder appears in the new place in the Finder under Locations. The problem is that this folder randomly disappears. The only way to get the Dropbox folder to come back is to do a Force…
What’s the difference between the "Sync History" and the "Activity" tab on macOS?
I'm on a Mac. When I click the Dropbox icon in the Mac menu bar, there are separate lists for "Sync History" and "Activity." What is the difference in what these lists show? In my case, they both show changed files, but the lists are not exactly the same.
MacOS Finder windows reverting from Dropbox folders to root directory
I have an M1 Mini (OS 14.3) with two monitors, and since I'm always working on multiple projects, each with its own folder, I keep Finder windows open for each of them, some on different desktops, some with a dedicated desktop of their own. Recently, when the Mac's been sitting idle for any length of time (typically…
sync issues - restart will solve but any other way?
I have issues with sync, but if I restart my macbook, all the files will be synced. How should I solve this problem without restarting my macbook many times a day?
Dropbox menu bar icon keeps moving to the left after shutdown
The Dropbox icon on my Mac suddenly started moving from its original position in my menu bar all the way to the left (as I like to customize the order of the icons for efficiency... ) I move it back using the CMD key to re-order the menu bar icons, but every time I shut down or restart, it moves back to the end of the line…
Desktop app on Mac crashes when trying to link a second account
Hi I was using Dropbox Beta with the new cloud storage location in Ventura. I had both personal and business account on the desktop app. Things were working mostly ok, but I was having some issues with syncing, so I thought I should try leaving the beta. that's when all the problems started. After I left the beta, I could…
All my files disappeared when I upgraded macOS
Help! All my files vanished from my desktop computer when I upgraded MacOS. Dropbox insisted on a reinstallation too, and the files vanished. I cam still (thank goodness) see them from my iPad, but I have no idea how to restore them to my desktop. Anyone have any ideas?
Personal Dropbox Refuses to stay signed in on my Mac, while signed into another Enterprise account
I recently got a new Macbook and have both an enterprise and personal account, which have always been accessible in my finder. For some reason, every time I try to log into my personal folder, it downloads and adds all of the contents of the personal account/folder immediately, and then pretty instantly becomes a…
Online-offline file status (no File Provider) causing trouble copying all contents out of Dropbox?
I am trying to simply make a copy of the complete contents of my Dropbox folder by option-dragging it to another location on my Mac (not using File Provider). However, I keep getting “operation not supported” messages, the number files remaining jumps all over the place from negative numbers, zero, etc, and the copy…
Vault on Desktop is going away (macOS)
Boohoo! Just received this message when starting the macOS upgrade wizard. I'd just started using this about 6 months ago. Sigh.
My Mac files aren't syncing and they all have grey cloud icons next to them
I have recently upgraded to a M3 MacBook Air (Sonoma 14.4.1), I can see all the information from my Dropbox but nothing is syncing, every folder and every file has a grey cloud next to it unless I click on it to open and it then syncs. It should not be a memory issue as I am leaving most of my larger files in the online…
Huge crashpad dump files (.dmp) folder on Mac taking up space.
My macbook run out of disk space and I found a 200 GB folder full of .dmp files. the folder name was in: G7HH3F8CAK.com.getdropbox.dropbox.sync\Crashpad\ it can be found in Library\Group Containers\ There were thousands of dmp files and it seems that all of theme were simply dump files created by the Dropbox app. I just…
Using Rsync to Backup Dropbox Folders. Using terminal, I get a skipping file error.
I'm on a MacBook Pro, running Monterey 12.7.4 and would like to use rsync to backup some folders I have in Dropbox. I've used rsync in the past and am quite comfortable using the commands. The issue seem to be that no matter how I enter the path to the Dropbox folder I want to back up (using either Finder or the Terminal…
Mac contextual menu in Finder should indicate a folder's sync setting (online-only vs offline)
In Finder on a Mac, "right clicking" on a file or folder brings up the contextual menu with various options. For a file, this menu includes the option to "Make available offline" OR the option to "Make online-only", whichever is the opposite of the current setting; this is helpful. For a folder, this menu always includes…
Adobe Acrobat and Adobe Reader fail at opening online pdf files
Hello, Some context Using DropBox on MacOS 12.7.4 with FileProvider, beta version v198.3.7526. New files default to online. I had to reinstall DropBox recently and most of my files are now online. My problem The only way for me to open online PDF files with either Adobe Acrobat or Adobe Reader is to double-click them in…
Moving from an old Mac to a new Mac are there step-by-step instructions somewhere?
I'm about to get a new MacBook Pro with the M1 chip. My current MacBook Pro is a mid-2012 (old-school) so it's been forever since I've had to set up DropBox on a new computer. Are there step-by-step instructions somewhere on disabling DropBox on the new computer and installing on the new one? I want to make this as easy on…

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