Mac

File Provider on Mac OS - Last 10 files files don't sync.
Hi, I recently upgraded to Dropbox with File Provider on Mac OS (v197.4.7571). It seems consistent that the last 10 files won't sync. I tried quiting and restarting the app but that doesn't help. If I reboot it does seem to help. I I recently exported 16 new files. I've been waiting 20minutes and they won't upload. I can't…
Interminable indexing after latest update (v196.4.6900) - Mac OS Ventura 13.6.6
After the latest update, all file sync is now on hold while the entire Dropbox is indexing. It's been indexing now for 2 days, and there's still 276,665 files left with the progress bar barely moving. It also seems to be really slowing my Mac down - the beach ball appears at almost every click. I urgently need to sync my…
Dropbox Backup stuck updating to new version - can't dismiss the update window on macOS
Hello, I store all of my files in Dropbox, including those on my desktop and downloads. Two days ago, I was prompted with a window from Dropbox, asking me to accept the new Dropbox Backup feature. I accepted the prompt, but then a message appeared charging and blocking access to everything. I tried to quit Dropbox, but…
I can't activate Dropbox Backup on my new Mac
Hi Team, i have a company Dropbox account, on my old laptop i did put automatic backup for my desktop, so bascially everything i put on my desktop backs up directly which was very convenient, now i was given a new laptop, and when i installed Dropbox on my new laptop using the same username, it is not giving me the option…
I can see my files in Finder, but not on the Dropbox website
We use Dropbox for our 400+ event a year ukulele club. Since the recent upgrade I can see my folders and files on my Mac Finder, and I can open them. However, I can no longer Share them from Finder or copy a shareable link. When I log on to Dropbox.com, NO folders or files show. Dropbox is basically unusable in the new…
App indicates all files synced but nearly all files and folders have an online-only status icon
This is in regard to Dropbox on macOS 13.6.6. In my sync settings, I have always used "Available offline" and that remains the current setting. After starting my Mac today, in my Dropbox folder (20 items) nearly every folder and file has an "Online only" cloud+arrow status icon; only a single (seldom-used) folder has a…
Desktop App on Mac Sonoma 14 will not open even after reinstall
The desktop app on my Mac won't open. I uninstalled Dropbox and reinstalled it and still get the following message which I can see outlines a problem but as I don't know how to solve it doesn't really help me. Does anyone have any ideas? It had been working absolutely fine and I'm not exactly sure when the issue first…
Can't see the progress bar in sync history on a Mac computer
Hi everyone, Hi everyone, Does anyone know whether the progress bar on dropbox on Macos can be visible? I’m new on Mac, and on windows, in sync history, there was a queue in sync history showing you which file is being uploaded and how much of that has been uploaded. On mac, I can see the queue but there is no progress bar…
Dropbox on my Mac not working since File Provider update. My files won't sync or open.
Ever since updating to the file provider for Mac OSX my dropbox just does not work. All offline files won't sync even if I ask to make them offline, nothing opens. Dropbox says 'syncing' no matter what I do (but without the normal telling me what speed or which files). Have tried 3 clean installs, upgraded to an extra TB…
New Dropbox Backup update will download all 'Online Only' folders/files – not enough room on MacBook
Hi, not sure if this is the right place to post... I have just been prompted to do the new Dropbox Backup Update. I currently have a Dropbox Essentials plan, using 1TB of 3TB storage. Some backup files are 'offline' but most are 'online only'. I have 300GB space on my MacBook hard drive. I have read through all the details…
My Mac appears as "Unlinked", syncing icons missing and unable to open files
Anyone experience similar situation? My Mac is suddenly disconnected from dropbox and on the website it shows "Unlinked". All my files are missing icons and I cannot open files either. However my dropbox app shows that all my files are synced. It is werid!
"Could not start Dropbox - this may be a temporary error" on macOS 12.7.4
My mac (running Monterrey 12.7.4) shutdown after realizing it was not conected to the outlet. Upon restart Dropbox shows an error message "Could not start Dropbox This may be a temporary error. Please restar DropBox" it also provides an error link which I saved. I tried restarting computer with same result. Erased app and…
Dropbox folder missing from Locations section in Finder Sidebar
Hi, I am working on a Mac Studio (2023) running macOS Sonoma. 14.14.1. (screenshot 01). I am working with an Up to Date version of Dropbox. Dropbox 196.4.6900 (screenshot 02). This Dropbox folder can be found in the Finder's folder 'CloudStorage' (screenshot 03). I have Cloud Storage ticked ON in the Finder Sidebar…
Having my personal and business account on the same MacBook pro computer.
Hello, since I bought my new computer, I am not able to have both my personal (basic) and business account on the same computer. I am not sure how to link both accounts to the same device and make it visible on my finder sidebar. They both are still visible and sync-able on my old computer (mac air), but on my new…
Lost Dropbox Quick Actions on Mac - "Make Available Offline", etc
Hello, I'm on a MacBook Pro which is running the operating system, Sonoma 14.4 Starting a couple of weeks ago, I suddenly lost the ability to access the Dropbox desktop app "Quick Actions". I used to be able to select a file within the Dropbox app, right-click the asset(s) and have a variety of options made available. For…
Sync icons no longer appear in Finder after upgrading
I recently upgraded to Ventura 13.2 and updated the Dropbox App to V166.4.2920 I am using Dropbox backup. My files are still syncing, but the sync icons are no longer showing up in Finder. I have tried force quitting Finder, and I have also made sure that the Dropbox Finder extension is ticked. But the sync icons are still…
Best way to prevent Mac from going into sleep mode while uploading new files via the desktop app?
Hi everyone, I need to transfer several hundred GB to my online storage. What is the best way to keep the computer running, but without keeping the screen active? I would like to have it work overnight, but without wearing out the screen. Setting the brightness to the lowest level might be a solution? Alternatively, I…
Green and blue ticks missing on folders and files in Dropbox folder - Sonoma latest version (14.4.1)
I've only noticed now but Dropbox on Mac no longer displays green ticks for files and folders in the Dropbox folder. It also no longer displays the blue ticks for files synced 'only-only'. Did the Dropbox team change something or is this a bug? Using Dropbox Pro plan.
How can I fully uninstall Dropbox?
I was looking for advanced instructions on how to fully uninstalling Dropbox, but I could not find any. The standard uninstallation instruction leaves a bunch of leftover files/apps/startup items like DropboxHelperTools and DropboxMacUpdate.app and the advanced reinstall guide does not remove these files. It would be great…
Some files stuck syncing on Mac 11.6 since March
Hi! My issue is that some files have been permanently stuck syncing since at least March 20, 2024 on my computer. We are talking about under 100 files from millions. I'm running macOS Big Sur 11.6 and my Dropbox is on an external hard drive (There is more than enough storage place on our Dropbox plan). Most of the files…
Dropbox beta (193.3.7470) on macOS is a disaster
Installed 193.3.7470 on mac (as prompted) - and it has not been a happy experience - I can't use the "send feedback" option in the app as it goes to a "permission denied page" - I can't seem to link two accounts at the same time without one of the folders disappearing - the new UI seems to show files as both sync'd (green…
Connecting components after quitting DB
MacOS 12.6.9 Dropbox 186.4.6207 DB icon in menu bar constantly showing sync. Quit DB. Restarted DB, now icon is grey and shows "Connecting Components." I read through this post: https://www.dropboxforum.com/t5/Apps-and-Installations/Dropbox-app-stuck-on-Connecting-Components/td-p/713477 Does not apply to my situation, I am…
How can I change the Dropbox Account on MacBook Air?
Hi Team - I recently updated to a new MacBook and copied my existing profile across from my old MacBook in order to simplify things. The old MacBook contained several Apple accounts, each with its own (unlinked) Dropbox account. Although I only installed one Apple account on the new MacBook, the wrong Dropbox account (and…
Dropbox for macOS on File Provider - Right Click does not work and No Icons
I am have DB for Business. I have been a windows user but just got a new Mac Air with the M3 chip. On latest Mac OS. I installed DB. After Install, I turned on in my Admin Console to allow Dropbox for macOS on File Provider. The app updated and moved Dropbox I do not see icons in the files. Most files are offline only. To…
Slow app startup on macOS after updating Dropbox to File Provider
As title, Dropbox is very very slow starting up in macOS; the software loads but the icon is gray for at least 2-3 minute before being operative. This causes the entire macOS Finder to freeze util Dropbox fully loads.
Two Dropbox folders appearing in favorites Mac. Not sure how to proceed.
I was having trouble with my Dropbox going into an 'Indexing' spiral. So after reading troubleshooting for this issue I logged out of Dropbox on desktop and logged back in again. This has fixed the 'Indexing' issue, however I now have two folders showing up in my sidebar— 1. The new one – Syncs to dropbox in browser – Is…
files disappearing immediately from Mac, but still visible on site and Windows
Files and folders are disappearing from my dropbox folder on my Mac immediately after I create them (on my Mac). They still exist on the web and are even showing up in my dropbox folder on my PC. Doesn't happen all the time but enough to be annoying. Any ideas?
How to reset the file system warning options on Mac
I have a new Macbook Air M3. I am new to mac. I have DB for Business. I have DB on macOS on File Provider. I opened an excel file in a shared folder and a system prompt came up asking me if I want to lock the file. I chose no and also selected the box to not show this prompt again. Well I want to show it again. I read I…
Dropbox App won't open in macOS Monterey
I have installed the Dropbox App in my macOS Monterey and it won't open. I have tried everything, from updating all software updates, to uninstalling and reainstalling the app. I have allowed Dropbox to Full Disk Access and Accessibility. What can I do to fix this problem?
Files show up in the Dropbox folder on Mac but they don't sync online.
Hi guys Been using Dropbox for a decade now, literally without any issues. But this last week some photo/video files are not fully syncing. As in they appear in file explorer on desktop (Mac OS), , full size MBs and everything but they cannot be opened. Like the files are not finalised or something. Each of the files has…

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