Mac

Can't open the Dropbox app on Macbook Pro OS 14.5. When I click, it does nothing.
Hello, after a recent repair on my macbook pro - my Dropbox Desktop App was gone, so reinstalled it and when i click on it does nothing. Doesn't open, and the Sync option is gone and it disappeared from my side-bar. thanks for your assistance!
On macOS on File Provider, online-only folders disappear from the Dropbox app
I installed File Provider on my MacBook Air (running Sonoma 14.5) in the Dropbox app. When I did this, all the folders having Online Only status (via Selective Sync) disappeared. The way to make the folders appear is simply to remove the Online Only status for these folders. This is done using the Dropbox app by selecting…
Excel sharing violations when saving to Dropbox
I just started having problems saving Excel files to Dropbox yesterday. First, I get this message: Then when I click select, I get this: Then when I click okay, I get this: Then it creates a temporary file, which I can’t find, and if I try close the Excel file, I get the same series of messages. What is going on?
I have to reinstall Dropbox every time I want it to sync on my macOS Sonoma 14.5.
On Mac OS Sonoma 14.5, nothing I do will get Dropbox to sync files across devices or between local devices and my dropbox server files. I must reinstall Dropbox simply to get it to sync. I have reinstalled Dropbox 5 or 6 times in just the past 24 hours. A check of the Activity Monitor shows that there is no other app…
Moving files to online-only is not working on macOS 10.13.6
I've been trying to move files or folders to online-only for three weeks now, and it never works. I do NOT see the option to move a particular file to online-only when right-clicking on its name, the command is only accessible via the "Manage hard drive space" menu - but it doesn't work here. I have two MacBook Pro running…
How to hide my Dropbox.cache folder on my Mac.
Hello, I am a Mac user and used the sequence Shift-Command-. (period) to make the ".dropbox.cache" folder visible. How do I reverse this so the ".dropbox.cache" folder becomes hidden again?
Mac OS - Files are unable to sync according to the desktop app
I am getting the sync issues message with macos. When I press the "view file" button, nothing happens if finder is not already open. If a finder window is already open, it just brings finder to the top and does not does the file. Is this a bug or is there any solution?
Unable to Jupyter sync project directories with python environments on macOS
I am having trouble opening Jupyter notebooks created on one macOS computer (source) on another macOS computer (target) synced through Dropbox. The Dropbox app on the target computer shows that all files are up to date. The Dropbox app on the source computer, however, lists six folders that have not synced correctly which…
Remove "available offline" in finder under folders and files
Hello, Does anyone know a way to remove the “available offline” phrase in Finder under files and folders? First of all, the phrase seems completely useless considering it can be there along with the cloud icon that indicates that a file/folder is not actually offline but needs to be downloaded to be opened. Second, this…
Files not available offline - Mac OS Ventura
I’m using Dropbox Plus with Mac OS Ventura 13.3.1 My Dropbox files all suddenly became online-only, with the cloud / downward arrow icon next to them, I don’t know why. I want them all back on my computer. I tried right clicking the Dropbox icon and selecting ‘Make available offline’. Dropbox spent some time syncing, and…
All my files have zero bytes, even though they are supposed to be available offline
I installed Dropbox on a brand new macbook. Originally, Dropbox was configured so all files were online, and therefore, it created a bunch of zero bytes files as placeholders for the online files. Then I changed the configuration so that all files would be available offline. At that point, I expected DB to download all the…
My edits in the old Dropbox folder didn't sync to the new one after Dropbox update (macOS)
The previous dropbox alias folder randomly stopped syncing or could have been result of running CleanMyMac - MacPaw and it accidentally scrubbed some program files? But pretty sure it was an issue before running the clean up, as I checked all program files and network filtering rules. I uninstalled and reinstalled dropbox…
I'm having problems synchronizing files in two specific folders on my MacBook
Hello, how are you? I hope everyone is well , I am currently facing a problem with my MacBook, where after I was forced to update its version, my Dropbox stopped syncing my files. It gets stuck on 120 files and these are always files from two specific folders. In the log, it says that the file is in use, but only I was…
Dropbox won't sync after Sleep (v186.4.6207, macOS Sonoma 14.1)
I have an ongoing Support Ticket open for this issue. Support has been maddeningly slow to respond, hoping you guys have some ideas. I've seen others post similar behaviour, but here it is again: Dropbox refuses to sync after MacBook Pro wakes from sleep. Pausing / Resuming syncing has no effect, and neither does quitting…
In Dropbox for MacOS, the Dropbox folder appears two places
I have MacOS Ventura 13.3.1 and the new Dropbox for MacOS has shifted my Dropbox folder to ~/Library/CloudStorage/Dropbox. However, it left in place my previous Dropbox folder at ~/Dropbox. In Finder, these are apparently synced, in that I deleted a file from one and it disappeared from the other. However, the cloud-only…
Dropbox on File Provider support for macOS questions
I'm reading quite a few threads on File Provider support for MacOS and I have some questions. What exactly does this get me? It seems like a step backwards. I'm losing Dropbox Vault support and LAN Sync. I assume at some point, I will have no choice and Dropbox will force us to use File Provider support. Or will the…
The Dropbox desktop application can't be opened on Mac OS, why?
I have a Mac desktop and have been using a basic Dropbox account for a number of years on this as well as an iPad and iPhone. Because of an issue with the OS, we had to wipe the hard drive clean and basically start from scratch. I did have an external hard drive and also used the cloud. My problem is that when I click on…
Issue with linked files when using Adobe Suite on Mac
Dear Dropbox Community, I have a question regarding an issue some of my customers are facing with Dropbox. While many of them are very satisfied with Dropbox’s features, a few have encountered a specific problem when using Adobe InDesign or Illustrator on Mac. The issue arises when they import and use various elements…
Can I sync folders that are located on a different SSD drive to Dropbox?
This has been discussed in several threads, but it seems I can't find a solution. My main Dropbox Folder is in one hard drive in my computer (mac OS). I need to sync some other folders that, for speed reasons, are on another drive (fast SSD). I do not have room enough to have all the dropbox folder on my fast drive. We…
Macbook Pro sync errors only on WiFi - it works when connected to a different computer's WiFi
Running v202.4.5551 on 2 Macbook pros and 2 iMacs; longtime user with no problems until now. One of the Macbook pros is new (an M1) and is unable to complete sync after desktop app installation. It will start OK but then stall after 5-10 Gb. This is selective sync for about 200 Gb of files that I want to maintain (and…
Missing files and file contents after restoring my Dropbox to a new computer
I recently upgraded my iMac's to a new SSD because the old one was running with read/write errors frequently. After waiting for hours for the Time Machine to pour back my backed up data, I discovered that 4 month's of data (files and some contents in Excel files) gone missing! As if Dropbox has rolled back the contents of…
Dropbox installer download fails on my Mac.
Hello all! In a newly installed Mac Mini M2, after launching the Dropbox installer, the downloader immediately fails. It retries three times after waiting a certain amount of seconds (5, 10, 20) each time and then fails completely (see screenshots). I tried to replicate the issue on two other Macs where Dropbox is already…
Images moved from Macbook to Dropbox folders not showing thumbnails and not opening
I have a dropbox family account of which I am the owner. All the images I have moved from my macbook pro to dropbox folders show the thumbnails and open on double clicking when I first add them. However, when I go back to the folders a short time later, the thumbnail image no longer shows and I have to right click to…
Why won't the Dropbox icon stay in my menu bar?
Why won't the Dropbox icon stay in my menu bar? How can I get it to stay there?
Dropbox app on Macbook Pro M1 using high RAM.
Hi Dropbox is running considerably high RAM, and has done for some time. By looking at the forum it seems to be a constant problem - what can I do to reduce this? It is by far the most RAM intensive application i use. I'm using : Macbook Pro M1 - 16GB RAM Sonoma 14.5 Dropbox App v202.4.5551 7% of Dropbox allocation (25TB)…
I have two Dropbox folders in the CloudStorage folder on Mac OS, which is live?
Good morning, I need confirmation before proceeding with a deletion. Within the Library > CloudStorage folder on my Mac, I've found a duplicate Dropbox folder. One appears to be current, while the other seems to be an old version from last year. Before removing it, I'd like to make sure my assumption is correct. Could you…
Trouble opening the Dropbox desktop app on new Mac Air
I'm way out of my depth here. I've been a long time user of Drobox and have installed the desktop app previously but its not working this time. I used the Migration Assistant to set up new Mac Air from MacPro. I've found Dropbox in launchpad but there are no files. I have tried to delete but I get a dialogue box saying its…
I keep being asked for my Mac password every time I rename/move files on Dropbox
I know there has been a couple of other incidents like this. But I dont want to reinstall Dropbox to be honest. So just like the subject say: Mac Finder asks for password each time I rename a file or move in Dropbox. And now comes the weird thing. This all is hapening on my iMac Pro (Sonoma v14.5). While when on my Macbook…
The Dropbox app disappeared from my Macbook, I had to reinstall it again
MacOS 13.6.7 Dropbox disappeared off my laptop! Over a decade of files, my most dependable backup! I had to reinstall the app and my files are being reinstalled as we speak! Putting my files back as we speak! HAs anyone had this problem!!

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