Mac

Dropbox on File Provider support for macOS questions
I'm reading quite a few threads on File Provider support for MacOS and I have some questions. What exactly does this get me? It seems like a step backwards. I'm losing Dropbox Vault support and LAN Sync. I assume at some point, I will have no choice and Dropbox will force us to use File Provider support. Or will the…
The Dropbox desktop application can't be opened on Mac OS, why?
I have a Mac desktop and have been using a basic Dropbox account for a number of years on this as well as an iPad and iPhone. Because of an issue with the OS, we had to wipe the ****** drive clean and basically start from scratch. I did have an external ****** drive and also used the cloud. My problem is that when I click…
Issue with linked files when using Adobe Suite on Mac
Dear Dropbox Community, I have a question regarding an issue some of my customers are facing with Dropbox. While many of them are very satisfied with Dropbox’s features, a few have encountered a specific problem when using Adobe InDesign or Illustrator on Mac. The issue arises when they import and use various elements…
Can I sync folders that are located on a different SSD drive to Dropbox?
This has been discussed in several threads, but it seems I can't find a solution. My main Dropbox Folder is in one ****** drive in my computer (mac OS). I need to sync some other folders that, for speed reasons, are on another drive (fast SSD). I do not have room enough to have all the dropbox folder on my fast drive. We…
Macbook Pro sync errors only on WiFi - it works when connected to a different computer's WiFi
Running v202.4.5551 on 2 Macbook pros and 2 iMacs; longtime user with no problems until now. One of the Macbook pros is new (an M1) and is unable to complete sync after desktop app installation. It will start OK but then stall after 5-10 Gb. This is selective sync for about 200 Gb of files that I want to maintain (and…
Missing files and file contents after restoring my Dropbox to a new computer
I recently upgraded my iMac's to a new SSD because the old one was running with read/write errors frequently. After waiting for hours for the Time Machine to pour back my backed up data, I discovered that 4 month's of data (files and some contents in Excel files) gone missing! As if Dropbox has rolled back the contents of…
Dropbox installer download fails on my Mac.
Hello all! In a newly installed Mac Mini M2, after launching the Dropbox installer, the downloader immediately fails. It retries three times after waiting a certain amount of seconds (5, 10, 20) each time and then fails completely (see screenshots). I tried to replicate the issue on two other Macs where Dropbox is already…
Images moved from Macbook to Dropbox folders not showing thumbnails and not opening
I have a dropbox family account of which I am the owner. All the images I have moved from my macbook pro to dropbox folders show the thumbnails and open on double clicking when I first add them. However, when I go back to the folders a short time later, the thumbnail image no longer shows and I have to right click to…
Why won't the Dropbox icon stay in my menu bar?
Why won't the Dropbox icon stay in my menu bar? How can I get it to stay there?
Dropbox app on Macbook Pro M1 using high RAM.
Hi Dropbox is running considerably high RAM, and has done for some time. By looking at the forum it seems to be a constant problem - what can I do to reduce this? It is by far the most RAM intensive application i use. I'm using : Macbook Pro M1 - 16GB RAM Sonoma 14.5 Dropbox App v202.4.5551 7% of Dropbox allocation (25TB)…
I have two Dropbox folders in the CloudStorage folder on Mac OS, which is live?
Good morning, I need confirmation before proceeding with a deletion. Within the Library > CloudStorage folder on my Mac, I've found a duplicate Dropbox folder. One appears to be current, while the other seems to be an old version from last year. Before removing it, I'd like to make sure my assumption is correct. Could you…
Trouble opening the Dropbox desktop app on new Mac Air
I'm way out of my depth here. I've been a long time user of Drobox and have installed the desktop app previously but its not working this time. I used the Migration Assistant to set up new Mac Air from MacPro. I've found Dropbox in launchpad but there are no files. I have tried to delete but I get a dialogue box saying its…
I keep being asked for my Mac password every time I rename/move files on Dropbox
I know there has been a couple of other incidents like this. But I dont want to reinstall Dropbox to be honest. So just like the subject say: Mac Finder asks for password each time I rename a file or move in Dropbox. And now comes the weird thing. This all is hapening on my iMac Pro (Sonoma v14.5). While when on my Macbook…
The Dropbox app disappeared from my Macbook, I had to reinstall it again
MacOS 13.6.7 Dropbox disappeared off my laptop! Over a decade of files, my most dependable backup! I had to reinstall the app and my files are being reinstalled as we speak! Putting my files back as we speak! HAs anyone had this problem!!
Just installed the Mac upgrade from 2022 and now ALL my files are uploading.
I really regret having done this "upgrade," as all my files are in limbo. It is a terrifying feeling. Can anyone please tell me if this is normal and will end soon? Thank you!
How to upgrade to Dropbox for macOS on File Provider?
I've recently purchased a new Macbook Pro (Apple M3 Pro, running MacOS 14.5) and installed Dropbox. However, it shows that I'm not eligible for the version on File Provider which causes me issues with accessing files that are only stored in the cloud. My other, older intel-based Macbook Pro with the same OS has everything…
Dropbox syncing issues between Windows and Mac due to incompatible characters
We have shared document libraries with multiple users with both Windows and Mac and recently we have encountered an issue where some data is not syncing to devices. It appears Dropbox allows the addition of special / reserved characters in file and folder names and these files and folders are therefore simply ignored and…
Dropbox Not working after restart: Reconnecting to the internet. This may take a moment.
I have been experiencing a very frustrating issue with Dropbox the past few days. Issue: After restarting my Mac Studio (MacOS 13.6.5), Dropbox always gets stuck with the message: Reconnecting to the internet. This may take a moment. * No VPN * No Firewall * Home Network * Fully updated Dropbox The thing that is baffling…
Relinking an old Dropbox location after reinstalling the desktop app
I am a music producer, and store .logic files within dropbox - I've always loved how seamlessly it seems to store everything, and love that every change not only saves, but syncs in the cloud. Recently, other files within my dropbox (simple mp3s) were stalling when trying to download, so I reinstalled the desktop app,…
Some folders aren't syncing to Mac device, but they are syncing to Windows and Linux
Hi Everyone, I'm on M3 Mac, with the most recent Dropbox app. I noticed that specific shared folders will never show locally, in the file system, despite being marked for syncing. Tried both versions of Dropbox app, with and without the new File API. Reinstalled, redownloaded, redid everything I could think of - the result…
File Request option missing on macOs after File Provider update
Hello Since I've updated to File Provider on my MacOs Desktop App, I'm not seeing the 'Request Files' option after right-clicking a folder. I can still request files for each specific folder via the website file request form, but the ability to right-click and request files directly from the folder that you wanted just…
After removing Dropbox from my Mac, it still appears in "login" items. Help?
I am running the latest version of Ventura on Mac. After being a long time fan of dropbox, I decided to stop using it after having problems with the syncing function and the way it would move files around. Even after deleting the application, dropbox remains in "login items" underneath "Allow in the background." When…
How to move synced files to a ****** drive, and also keep their modification dates?
I have 7TB of files on an external ****** drive that is sync'd to Dropbox. This drive is getting old (6years) and starting to make noise. So I bought a 8TB SSD drive and attempted to move the files over but I'm having a lot of issues. After copying all the data over I didn't realize that although the individual file…
Can't copy a Dropbox folder to an external drive when using Mac OS
When I try to copy a Dropbox FOLDER to a SanDisk 1TB external drive, I get the message, "The operation can’t be completed because an unexpected error occurred (error code 0)." However, I have no problem copying an individual FILE to the drive. I'm using a Mac with Sonoma OS14.5. Any ideas on how to solve this?
MacOS Finder errors
I'm still having the same problem despite following your instructions in ticket #23327492 The MacOS FINDER app often freezes, causing transfers between folders to stall. This results in the need to either "relaunch" or "force quit" the Finder application. This only started happening after I allowed the MacOS system folder…
How can two users access their own Dropbox accounts on the same macOS laptop?
I need to set up a Macbook to work with multiple accounts. Two people use the laptop, they have separate admin accounts on the machine. Also the two people have 2 indipendent Dropbox Plus accounts. I need each one to be able to use their own dropbox account when loggin in on the laptop. Is this possible? Is this…
Dropbox app won't start after removing File Provider
I broke Dropbox. The file provider on my Macbook (12.7.4 Monterey) was consuming all the CPU and the laptop was extremely hot. So I followed Internet instructions to remove Dropbox and iCloud from file provider, uninstalled and reinstalled Dropbox. But the new install won't start because of the missing file provider link.…

Mac

Discussion List