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Just installed the Mac upgrade from 2022 and now ALL my files are uploading.
I really regret having done this "upgrade," as all my files are in limbo. It is a terrifying feeling. Can anyone please tell me if this is normal and will end soon? Thank you!
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How to upgrade to Dropbox for macOS on File Provider?
I've recently purchased a new Macbook Pro (Apple M3 Pro, running MacOS 14.5) and installed Dropbox. However, it shows that I'm not eligible for the version on File Provider which causes me issues with accessing files that are only stored in the cloud. My other, older intel-based Macbook Pro with the same OS has everything…
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Dropbox syncing issues between Windows and Mac due to incompatible characters
We have shared document libraries with multiple users with both Windows and Mac and recently we have encountered an issue where some data is not syncing to devices. It appears Dropbox allows the addition of special / reserved characters in file and folder names and these files and folders are therefore simply ignored and…
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Dropbox Not working after restart: Reconnecting to the internet. This may take a moment.
I have been experiencing a very frustrating issue with Dropbox the past few days. Issue: After restarting my Mac Studio (MacOS 13.6.5), Dropbox always gets stuck with the message: Reconnecting to the internet. This may take a moment. * No VPN * No Firewall * Home Network * Fully updated Dropbox The thing that is baffling…
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Relinking an old Dropbox location after reinstalling the desktop app
I am a music producer, and store .logic files within dropbox - I've always loved how seamlessly it seems to store everything, and love that every change not only saves, but syncs in the cloud. Recently, other files within my dropbox (simple mp3s) were stalling when trying to download, so I reinstalled the desktop app,…
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Some folders aren't syncing to Mac device, but they are syncing to Windows and Linux
Hi Everyone, I'm on M3 Mac, with the most recent Dropbox app. I noticed that specific shared folders will never show locally, in the file system, despite being marked for syncing. Tried both versions of Dropbox app, with and without the new File API. Reinstalled, redownloaded, redid everything I could think of - the result…
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File Request option missing on macOs after File Provider update
Hello Since I've updated to File Provider on my MacOs Desktop App, I'm not seeing the 'Request Files' option after right-clicking a folder. I can still request files for each specific folder via the website file request form, but the ability to right-click and request files directly from the folder that you wanted just…
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After removing Dropbox from my Mac, it still appears in "login" items. Help?
I am running the latest version of Ventura on Mac. After being a long time fan of dropbox, I decided to stop using it after having problems with the syncing function and the way it would move files around. Even after deleting the application, dropbox remains in "login items" underneath "Allow in the background." When…
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How to move synced files to a hard drive, and also keep their modification dates?
I have 7TB of files on an external hard drive that is sync'd to Dropbox. This drive is getting old (6years) and starting to make noise. So I bought a 8TB SSD drive and attempted to move the files over but I'm having a lot of issues. After copying all the data over I didn't realize that although the individual file…
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Can't copy a Dropbox folder to an external drive when using Mac OS
When I try to copy a Dropbox FOLDER to a SanDisk 1TB external drive, I get the message, "The operation can’t be completed because an unexpected error occurred (error code 0)." However, I have no problem copying an individual FILE to the drive. I'm using a Mac with Sonoma OS14.5. Any ideas on how to solve this?
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MacOS Finder errors
I'm still having the same problem despite following your instructions in ticket #23327492 The MacOS FINDER app often freezes, causing transfers between folders to stall. This results in the need to either "relaunch" or "force quit" the Finder application. This only started happening after I allowed the MacOS system folder…
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How can two users access their own Dropbox accounts on the same macOS laptop?
I need to set up a Macbook to work with multiple accounts. Two people use the laptop, they have separate admin accounts on the machine. Also the two people have 2 indipendent Dropbox Plus accounts. I need each one to be able to use their own dropbox account when loggin in on the laptop. Is this possible? Is this…
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Dropbox app won't start after removing File Provider
I broke Dropbox. The file provider on my Macbook (12.7.4 Monterey) was consuming all the CPU and the laptop was extremely hot. So I followed Internet instructions to remove Dropbox and iCloud from file provider, uninstalled and reinstalled Dropbox. But the new install won't start because of the missing file provider link.…
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Can't update to Dropbox for macOS on File Provider
I received an email form Dropbox indicating that Dropbox for macOS on File Provider is ready. I followed the instructions to download it through sync and preferences. In the sync tab the message reads "You are not eligible for the updated Dropbox for macOS on File Provider at this time.
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Can't update to File Provider on Mac OS: some file types not supported.
I'm seeing in the Preferences -> Sync that I cannot use Dropbox for macOS on FIle Provider on one of my computers. I'm trying to figure out why it works on some computers and not others. The message says: Following the "Learn more" link leads me to an article that points out that Photos libraries, Final Cut projects and…
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Not seeing my backups on other devices, after updating the Backup feature
Dear All. I have been using Dropbox for over a decade. It would always sync my desktop in such a way that I was able to access any file from my desktop on any of my other devices, including phones and tablets. I love this feature. Recently the desktop app asked me if i want to put my desktop in backup which I accidentally…
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Microphone not working in Dropbox Capture app
Hi, I have a Macbook Pro M1 and can't select any microphone in the Capture app. This is just a problem with this app because, with others like Loom, it works. I tried also with an external microphone but it still doesn't work.
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Logic Pro Projects files not showing up on Mac. Why?
I'm working in Logic Pro Projects with my partner, which we share with dropbox. We do this for years already, but lately, whenever my partner saves a project to DB, there are files that do not show up on my Macs. I can see the files in the web browser and the iPhone app, but they won't appear on 2 different Macs, also…
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Context menu missing on Mac. How can I bring it back?
Hi, I'm having an issue with my Dropbox folder and I'm going round in circles with various fixes with no luck. I've opened a new account to use for my work. Installation is all fine. The Dropbox folder has been put inside macHD/users/name/ - not inside cloud storage as I've read elsewhere. When I try and right-click on any…
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Files disappeared from dropbox after moving them from mac to dropbox app in finder
Hi, I had to create space in my mac storage for a software install. I moved files into the dropbox app in my finder. Lost of files. After the other software update, dropbox app disappeared from finder. I looked on the desktop versions, my moved files weren't there. I contacted dropbox support, they suggested deleted files,…
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Had to reformat hard drive and reload new MacOS and data, now I have 2 Dropboxs on my hard drive
I am a Dropbox Plus user running a MacBook Pro, with Sonoma 14.5 Last Sunday, 06/09/24, I experienced problems with my MacBook. Working with Apple Support, they tried to reload a new copy of the OS, but it didn't resolve the issue. Since I had a recent Time Machine backup, their advice was to reformat my hard drive, reload…
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Cannot move a folder to another folder on Finder- Mac
Hi! I am having trouble when I try to move a folder from my desktop to another folder on Dropbox in my Finder window on my MacBook Air. It says Error-36. I have tried multiple suggestions I've found online and nothing works. I am able to open the contents of the folder and move each item to the new folder, but I can't move…
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How to view previews of online-only files on desktop (like how you can in the mobile app)? - macOS
I'm trying to figure out how to see previews, specifically of .jpeg online files, on my mac desktop. I use Dropbox almost exclusively for photo management and it's frustrating not even being able to see a preview so I can figure out which files I need to download locally (I just moved from an old computer that had enough…
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Camera Upload from SD Card: device neither shows nor uploads
Hey! When I insert my SD Card into my Mac, Dropxbox asks me whether I want to save the data on my dropbox. When I confirm to upload, nothing happens. The SD is also not shown under the setting > backups > device panel. What's wrong? Hope someone can help. Thank you!
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What is the best way to upgrade to Mac Sonoma and Dropbox File Provider?
So been avoiding making any changes for over a year now since things have been working relatively well with the Old Dropbox on two Macs running OS Ventura 13.5, even with the issues around online-only files. But really want to get my Macs on the current version (Sonoma 14.5), which I think means I have to upgrade to…
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Same Dropbox account, can view on one computer, but not on another.
Greetings: I have a basic Dropbox account and I have a set of files stored there. When I go through Dropbox.com, I can see those files that exist there just fine. On my laptop (MacBookPro), there is a Dropbox folder in my finder and when I click on that, I can see the files there also and they are identical to the…
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Folders Appearing and Filling with Empty Folders Every Few Minutes on Mac OS
Dropbox has begun placing folders within folders in my Documents Folder. I'm on a new MacBook Pro running the newest operating system, and this just started up yesterday. Odd thing is I haven't used dropbox in quite some time. I went on, and deleted everything on both accounts, and the problem persisted, so I deleted my…