Error Messages

Quick Actions Error: "WebGL not supported on your browser" (v246.4.3513 onwards)
Hello, I had been using the quick actions on screenshots seamlessly for months. But since the latest update, it shows an error saying "WebGL not supported on your browser". I know my GPU is old, (nVidia GE Force GT 730), but WebGL works perfectly fine for all other apps, and had been working just fine for Dropbox…
The latest W11 update (2026-05-13 KB5087051) has broken Dropbox and Windows Explorer
Since this update, dropbox triggers a restart crash loop on explorer.exe, presumably because it is trying to load context menu stuff: ``` Faulting application name: Explorer.EXE, version: 10.0.26100.8457, time stamp: 0xf263d9e9 Faulting module name: ntdll.dll, version: 10.0.26100.8328, time stamp: 0x0022b8e0 Exception…
Getting an error that the desktop app couldn't rename my Dropbox folder - how can I stop this?
Dropbox is trying to install over my existing installation "Couldn't rename Dropbox to make room for your Dropbox folder". I just want to get rid of it but it's only try Again, or Choose another location. I just want to stop the install but cannot figure out how to quit
Dropbox app wants to create new Dropbox folder on desktop every time I sign in
I recently had to change my google password. When I signed back into dropbox, it prompted me to assign a new dropbox folder, and was unable to merge with my existing folder. It now wants to create a new folder location every time I log in. The folders don't sync, and don't seem to talk to one another. How do I restore the…
"You've hit the limit of invites for today" error on my very first share of the day
I use Dropbox for a single file transfer once per week. On the first attempt for this week I get an error message "You've hit the limit of invites for today. Try again later". Trying again at a later time only provides the same error message. Its kind of annoying that this is happening at all. Is there any quick fix I can…
I'm getting a startup error for the desktop app on my Windows computer.
As the title suggests, upon opening Dropbox, I am prompted with this error: This occurs when Dropbox attempts to register the Windows Cloud Files filter during startup. I've uninstalled Dropbox, checked my firewall, everything. Nothing seems to have fixed it. Upon opening the error message: bn.BUILD_KEY: Dropbox…
Suddenly I can't create or upload files through the Dropbox website
Suddenly, I cannot upload anything to my Dropbox folder (I only use the site, not an app), even basic small text files. All uploads are failing despite plenty of space remaining. Help!
I moved the Dropbox folder to my D:\ drive, and now I'm getting a startup error.
Hello, after moving my Dropbox folder from C:\ to D:\ on my PC (Windows 10), I got the error message "couldn't start Dropbox" together with the following detailed error message: bn.BUILD_KEY: Dropboxbn.VERSION: 250.4.3245bn.constants.WINDOWS_SHELL_EXT_VERSION: 90bn.is_frozen: Truemachine_id:…
macOS Sequoia 15.5 - Getting a message that "The application couldn't be found", after an update.
I've been a Dropbox user for many years. Within the last few months, whenever Dropbox automatically updates on my Mac currently running macOS 15.5 I've noted that in Finder I will see a message above files in my Dropbox folder of "The application "Dropbox" could not be found." and nothing will sync, even though Dropbox is…
We've deleted a large shared folder, but it's still taking up space from my Dropbox account.
I recently had large data (1.4TB much more than the limit for my account) stored in my Dropbox folder. This folder is created and the data were shared by my coauthor. Now, both of us don't see the shared folder because we decided to remove the folder to save storage charge. But I still see the warning sign saying I am…
Win64 console errors: electron\dropbox\shell\common\crashpad_lib_loader.cc
on Windows 11 25h2 from time to time i'm getting these errors when starting Dropbox via a delayed launcher console script, and the only solution so far is to just wipe manually the bin folder and reinstall Dropbox (without uninstalling). Dropbox is installed in user scope, not machine scope and I think this happens…
'Couldn’t complete share. We’ve interrupted your sharing activity"
Hello, Initially all shared links have returned a 404 error to other members. So I removed all other members, planning to re-share, but now always get this error message - so can't share at all! I've followed all advice in the help article but no differrence. And I'm sure that there are no links in any of the documents…
I can’t create a new shared link on Dropbox; I get an error.
For some reason now, I’m getting an error message trying to share a file or folder from my Dropbox. I have the Basic account and therefore no support from Dropbox. I have tons of files I need to have access to share or to be able to recover them and move to a friendlier service. Any help would be greatly appreciated.
I get a "We’ve interrupted your sharing activity. For details contact support" error.
Hi I’m having issues with Dropbox sharing after years of no issues at all. When I try to share a folder, I receive this message: "Couldn't complete share. We’ve interrupted your sharing activity. For details or to contact support, read our help center article." I cannot share any folders anymore. The help center indicates…
We're getting a "Unable to remove download" error when selecting the online-only option.
Device (Macbook Pro M2) Operating System/Browser (if using the web) (macOS 26.3) Dropbox App Version/Browser Version (243.3.6933) Issue We are using Dropbox via File Provider on macOS 26. The message appears when a local file is made online-only. We see this with Pages, Numbers, and Microsoft Office files. Strangely, it…
Dropbox MCP server tool schema incompatible with Anthropic/Claude strict tool validation
Hi Dropbox team,I’m using the official Dropbox MCP endpoint with Claude Cowork:https://mcp.dropbox.com/mcpThe OAuth connection works correctly. Claude can authenticate and the WhoAmI/account check succeeds.However, Dropbox file/folder operations fail with this error:API Error: 400{"type": "error","error": {"type":…
The desktop app freezes on macOS with a "Reconnecting to the internet" error
Dropbox Desktop app on macos 248.4.3576 stopped syncing with error message "Reconnecting to the Internet. This may take a moment". I tried: - restarting the mac - removing all apps that may interfere - tailscale, VPN, firewall, etc. - connecting via LAN or via WiFi - reinstalling Dropbox Nothing worked so far. Google Drive…
Cannot share links due to "We’ve interrupted your sharing activity" error message
Good day, Out of nowhere, my shared links are not accessible anymore and upon logging into my account, I found the following error while trying to share anything "We’ve interrupted your sharing activity. For details or to contact support, read our help center support." I had a similar false-positive error message about 3…
The app seems to be crashing on macOS Tahoe 26.4 (Beta 1)
Application Affected Dropbox Device mac studio Operating System/Browser (if using the web) macOS 26.4 Beta 1 Dropbox App Version (if using the app) 241.4.4853 Question or Issue Dropbox is crashing since I installed macOS Tahoe 26.4 (Beta 1) this morning. The errormessage is: DYLD_LIBRARY_PATH: Nonecwd: '/' real_path='/'…
The mobile app is crashing on my S25 Ultra Android.
Question or Issue Android app crashing on s25ultra. Phone sent a message saying this and to put it in deep sleep. The dropbox app has not been working well with word
A "Preparing to move to ..." error keeps showing up on my macOS 26.4 (File Provider).
(Kind of amazed that I today can't find anything when search on Preparing to move [to] … Can't believe I'm the only one having this problem. ) Been using Dropbox since 2010 and it has had it's ups and downs and definitely feel it has worsened user experience since Dropbox changed to Apples file-provider services in…
Dropbox persists I'm over the space limit and I can't delete the desktop app.
Every time I open my computer, I get a warning saying I am over my storage limit. It says I am 3x over my storage limit, but when I follow the prompt to delete files, there are no files remaining in my Dropbox. In addition to that, I cannot delete dropbox so I stop getting this warning— It keeps saying it is open, but it…
I paid twice for a Dropbox plan, and I still see that it has expired. What do I do now?
I really want to use Dropbox. On 1/23/25, I paid $128.21 with a card ending in 7029. On 1/20/25, I paid another $228.21 on a credit card ending in 6581. I also had an account before that which you told me had expired. Actually, I never got it to work. I have tried many times to get it set up, but after 2 or 3 hours trying…
I'm seeing a 400 error when opening an Excel file on my macOS desktop app.
Hi - I've been trying for the last couple of days to open a file in dropbox on my iMac. It’s a file I access al the time and was working fine before I went away on vacation last week. While away I accessed the file on my iPad but now that I’ve returned I can’t open it on my computer anymore. I’ve downloaded it and renamed…
Problem installing Dropbox on Fedora 43
When trying to install Dropbox on my Fedora 43 I get the folllowing error message "Trouble connecting to Dropbox servers. Maybe your interned connection is down, or you need to set your http_proxy environment variable." Downloaded dropbox rpm from here: https://www.dropbox.com/install-linux Any thoughts? Unfortunately I'm…
Dropbox says I've had too many invites and I can't share my file.
When I try to share a file it says that I have had too many invites today; wait 24 hrs. and try again. I have not shared any that day and when I wait 24 hours I get the same message.
Debian Linux - Key is stored in legacy trusted.gpg keyring
When I run "sudo apt update" on my system I get an error about the Dropbox key being stored in legacy trusted.gpg keyring (/etc/apt/trusted.gpg) and apt-key being deprecated. I searched google for an hour or so and tried multiple different solutions but can't find anything that works. It seems that the public key needed to…
"There was a problem completing this request" error when trying to add members to a folder
I keep trying to add people to a folder and am getting "There was a problem completing this request"

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