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My Dropbox icon is missing from my Windows task bar, but the app still syncs.
My Dropbox icon on the Windows task bar has recently disappeared. I have tried all the obvious solutions without success. One option suggested was to uninstall Dropbox and then reinstall from my account on-line. However, I cannot uninstall - the error message reports "uninstall failed." Dropbox is working OK and syncing…
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Cannot open any Dropbox Paper documents
I'm experiencing a Dropbox Paper issue that started about 3 days ago and has not resolved. Symptoms: All existing Dropbox Paper documents return a 404 error when opened. Creating a new Dropbox Paper document appears to succeed (the file is created in the folder), but opening it immediately results in a 404 error.…
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The Dropbox desktop app on my Mac is using too much memory.
I have been a user for well over a decade. I could not find a place to post bugs… Memory leak:
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"Your device couldn't connect to the server" error on the desktop app on macOS
Device iMac 2024 Operating System/Browser (if using the web) Tahoe 26.2 Dropbox App Version (if using the app) v241.4.4853 Syncing Status "Up to date" Question or Issue I recently set up my existing company Dropbox account on my new iMac. All the folders/files appeared to sync fine and I can open individual ones with no…
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Problem installing Dropbox on Fedora 43
When trying to install Dropbox on my Fedora 43 I get the folllowing error message "Trouble connecting to Dropbox servers. Maybe your interned connection is down, or you need to set your http_proxy environment variable." Downloaded dropbox rpm from here: https://www.dropbox.com/install-linux Any thoughts? Unfortunately I'm…
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Win64 console errors: electron\dropbox\shell\common\crashpad_lib_loader.cc
on Windows 11 25h2 from time to time i'm getting these errors when starting Dropbox via a delayed launcher console script, and the only solution so far is to just wipe manually the bin folder and reinstall Dropbox (without uninstalling). Dropbox is installed in user scope, not machine scope and I think this happens…
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Dropbox says I can't add a shared folder, because I don't have enough space (not true).
I have used 1.37 out of 8GB of space in Dropbox, 6GB of which is from referrals. I have been sent a shared Dropbox folder to add to my Dropbox but it takes me to a new plan page with the message " Your account is almost out of storage". I don't know the size of the new file but likely to be far less than 1GB. Why is…
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We’ve suspended your sharing activity because of a violation of Dropbox’s Terms of Service
I don't share much very often, and this was quite a surprise! I have no idea what content has caused this, how can this be fixed ? You don't give me any option to contact support, so all I can do is whinge about it in public on this forum. What has violated Dropbox's Terms of Service ? How can I correct this ? If I can't…
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I'm unable to install the desktop app; I get an error that Dropbox Lite is installed.
If i install the desktop installer i get error: can not continue because MS store version is installed. Also no installation possible with MS Store. I did cleanup discripted in FAQ @ website. Dropbox lite no problem.. What must i do ?
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My old Dropbox desktop app isn't updating correctly on my Windows 11.
Hi, I have had this problem for some time. I often collect event IDs 7000, 7009, and 10005 and find that the app doesn't work. I'm using Kaspersky Plus and even if it never gave me problems with Dropbox I still tried to add the app and updater client to the exclusions. But the problem remains. Event ID in successione sono:…
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Quick Actions Error: "WebGL not supported on your browser" (v246.4.3513 onwards)
Hello, I had been using the quick actions on screenshots seamlessly for months. But since the latest update, it shows an error saying "WebGL not supported on your browser". I know my GPU is old, (nVidia GE Force GT 730), but WebGL works perfectly fine for all other apps, and had been working just fine for Dropbox…
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I get a “Something went wrong” error when entering the code for my recovery email address.
I am trying to add a recovery email address, but I get to the point of entering the verification code that is emailed, I get an error message stating “Something went wrong. Please try again.” as soon as I type the last number.
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I'm getting an Error 400 when previewing files on my account
I recently purchased your lifetime plan, but I am still having problems opening my downloaded documents. Both my old downloaded files and the new ones I download are not opening correctly and keep showing “Error 400”.I have already tried downloading the files again, but the issue still continues. Because of this, I…
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I'm missing files within a shared folder. Not in deleted files, and no activity.
The directory changed on the MAC seemingly. Files missing, not in deleted or activity. They are a ghost. Was able to open my PC without internet and still have them, paused Dropbox sync turned on the internet again and tried using a Dropbox link from a missing file (these are Adobe Illustrator .ai files) but got a "we have…
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"We’ve interrupted your sharing activity because you tried to share a file that may contain malware"
Received the above warning on 23 May and removed the affected file. However, my file sharing is still restricted. Please review my account and provide instruction to remove the restriction or next steps.
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We've deleted a large shared folder, but it's still taking up space from my Dropbox account.
I recently had large data (1.4TB much more than the limit for my account) stored in my Dropbox folder. This folder is created and the data were shared by my coauthor. Now, both of us don't see the shared folder because we decided to remove the folder to save storage charge. But I still see the warning sign saying I am…
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I keep being asked to download the proprietary daemon to use Dropbox on Linux Mint.
Linux Mint 22.1 running Cinnamon Hello, Each time I reboot, a window pops up asking me to install the proprietary daemon. Clicking either OK, or Cancel yealds the same results, it pops up again next time I reboot. Also, the option "Don't show this again" gets ignored. Dropbox is installed OK, and it seems to work fine.…
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Dropbox app crashes my PC since last update on Windows 11 - it reboots the machine immediately
Hello, Today on may 29, while trying to move files from windows 11 desktop to dropbox, dropbox crashed my PC so quickly there wasn't even a BSOD. It happened 3x in a row, after which I used task manager to discern the culprit: Dropbox. Every time it booted and made connection the PC would instantly crash within 30 seconds…
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My sharing is still interrupted, even after permanently deleting Dropbox files.
I have a basic account. I had current usage of 2.52 of 3GB; was told "we've interrupted your sharing activity", which applied to all files. I read the article about why it might be happening. I was urged to upgrade. Instead I permanently deleted several items I had already deleted, in order to "empty my trash". It now…
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I can't generate links because I keep getting a phishing error message.
Hello, Please can I get some help with this persistent problem, it seems like many other users have experienced the same issue. Thank you.
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Getting an error that the desktop app couldn't rename my Dropbox folder - how can I stop this?
Dropbox is trying to install over my existing installation "Couldn't rename Dropbox to make room for your Dropbox folder". I just want to get rid of it but it's only try Again, or Choose another location. I just want to stop the install but cannot figure out how to quit
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I get an error whenever I try to invite a new member to my Dropbox team.
When I try to invite a new member to team I get this message "Something went wrong on our end. Close and try again." I have tried many times and get the same message. I have made sure that I am listed as the Admin and the Dashboard says I have only used 2 of my 5 licenses. Does anyone know what could be going on? Thanks.
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Getting a "couldn't load file" error in the mobile app on iOS
I've consulted the community. I've cleared my cache, signed out and re-logged back in. I deleted the app and re-installed it, signed back in. Cleared cache, restarted iphone and STILL… getting the "couldn't load file error". I have enough space on both phone and account. Need help. What else can I do?
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"We’ve interrupted your sharing activity because you tried to share a file that may contain malware"
I have found malware and removed it, but my account remains interrupted for more than a week. I don't have an e-mail with instructions on how to reset/clear the interuption. Can my account please be evaluated and restored, thank you
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A Dropbox user sent me a shared link, but it gives me an error message.
All I get is a picture of a dog with a bowl and "That Didn't Work for Some Reason". How do I find the reason?!?!
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'Couldn’t complete share. We’ve interrupted your sharing activity"
Hello, Initially all shared links have returned a 404 error to other members. So I removed all other members, planning to re-share, but now always get this error message - so can't share at all! I've followed all advice in the help article but no differrence. And I'm sure that there are no links in any of the documents…
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I'm getting a startup error for the desktop app on my Windows computer.
As the title suggests, upon opening Dropbox, I am prompted with this error: This occurs when Dropbox attempts to register the Windows Cloud Files filter during startup. I've uninstalled Dropbox, checked my firewall, everything. Nothing seems to have fixed it. Upon opening the error message: bn.BUILD_KEY: Dropbox…
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Fix: Dropbox Finder Extension (Smart Sync / Right-Click Menu) Permanently Disabled on macOS
Hey all, I've been beating my head against the wall for a week now trying to figure out why my Dropbox Finder extension wasn't working. I don't have File Provider and really didn't want to set it up, plus I'm apparently not a candidate. I'm not sure exactly what caused this state. It was either a recent update or some…
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The latest W11 update (2026-05-13 KB5087051) has broken Dropbox and Windows Explorer
Since this update, dropbox triggers a restart crash loop on explorer.exe, presumably because it is trying to load context menu stuff: ``` Faulting application name: Explorer.EXE, version: 10.0.26100.8457, time stamp: 0xf263d9e9 Faulting module name: ntdll.dll, version: 10.0.26100.8328, time stamp: 0x0022b8e0 Exception…
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Dropbox app wants to create new Dropbox folder on desktop every time I sign in
I recently had to change my google password. When I signed back into dropbox, it prompted me to assign a new dropbox folder, and was unable to merge with my existing folder. It now wants to create a new folder location every time I log in. The folders don't sync, and don't seem to talk to one another. How do I restore the…