Error Messages

There was an error completing payment
Have tried to upgrade from the free version to Dropbox plus and keep getting the error message above. Have tried four devices, three browsers and two credi cards - same message. Anyone have any ideas? Dave
srt. file support for iPad
Why did my Dropbox account suddenly stop opening my srt. files on my iPad Pro? I have a number of srt files of japanese anime transcripts which I used to be able to view and copy from Dropbox, but now I get an error message when I try to view them.
"This site can't be reached" when accessing the Dropbox site
I am so frustrated with my account today. Four times I have had to verify it is me. When I try to open my "home" or "files" - I cannot see the files. I get a white page with shaded file folders. No words. Won't open. I don't want to read articles on "how to......". Please tell me what is going wrong. By the way - I have no…
Additional permissions are required to access the following files
Suddenly, I can't open any powerpoint files online or from my desktop in dropbox. I can open, edit, and save all my excel files, but not powerpoint. I use an iMac and macOS High Sierra.
Problem working with Excel on Dropbox
Hi, I have a problem with Excel files. They works if saved in the pc but the same file in Dropbox said that is impossible to open cause it is not found. Thank you for helping me.
Cannot open downloaded image files
I've uploaded a bunch of JPG images onto dropbox. I can open them there no problem but when I want to download them onto my desktop it zips them into a pdf file that then cannot be opened by Photoshop. This is not a matter of size. If I downlaod just a single image, it works just fine, doesn't zip and I can open on my…
There was a problem completing this request
I am getting this error today when attempting to open files through desktop browsers as well as via the mobile app. I have tried two different browsers on my laptop (Firefox 64.0 and Chrome 71.0.3578.98, then Firefox again after clearing full history/cache in safe mode), and also the mobile app on iphone. No dice. I can't…
Smart Sync error - "There was an error opening this document"
I can access files on dropbox website, however on all computers utilizing smartsync, every time you try and open a file from the dropbox folder, it says "There was an error opening this doucment. The file cannot be accessed by the system." I have already tried uninstalling and reinstalling dropbox and the same issue…
Problem moving Dropbox folder from linux to NTFS partition
Hello everyone, I have a dual boot system with 3 partitions, Windows 10, Debian 9 and a NTFS partition, that I use for shared files. I used to install Dropbox on both system using the same folder in the shared partition. Now I recieve the error message "To sync your Dropbox, Move your Dropbox folder to a partition with a…
Application has failed to start...
When I try to open Dropbox, I get an error: "Application has failed to start because its side-by-side configuration is incorrect. Please see the application event log or use the command-line sxstrace.exe tool for more detail." What does this mean?
"Error message, cannot access system"
Does anyone know how to fix this? Thank you.
Why won't a video from my Dropbox account save to my iPhone?
I am trying to export an MP4 from my Dropbox to my Iphone 6c iOS 10.3.3 but am repeatedly getting the 'sorry this type of video cannot be saved to this device'. Have searched around the internet and found this question asked loads of times, yet am unable to find a clear answer as to what the cause is/how to get around…
Android Dropbox Chooser returns "Permanent failure" all of the sudden
We've used Dropbox SDK for 2 years now and everything worked smoothly. We also use Dropbox Choose to open images into our application. Today suddently we receive a 'Permanent failure' message for every image selected from a Dropbox folder to be opened. Are they any updates that impact the current implementation? Thank you.
Cannot verify email address
I am trying to verify my email address but each time I click on the link in the email I get "Error 500". I have tried waiting, refreshing, using different browsers ... restarting browsers. I am all out of ideas!
Warning message about deleted files
I have received an email alert from Dropbox, advising that I have deleted a large number of files from my Dropbox Pro account. When I log on to the web portal, or when I look on my Mac, all of my files are still there, visible and working. But when I check my deleted folder online, I can see a greyed out list of all of my…
Can't Move the Dropbox Folder to Ext4 or NTFS partition
I'm using Ubuntu 16.04 LTS. In response to the change in dropbox file system support, I created a new partition on my hard drive to store my dropbox files in. It's 2 GB larger than my maximum dropbox space. My main partitions are all Ext4, but my home partition is encrypted which apparently doesn't work. This new partition…
Dropbox via a browser - keep getting logged out
I go to my Dropbox via Chrome multiple times a day. Each time it says my session has expired and I need to log in. I do that and get the email that there was a new login. I answer Yes on that. Still, the next time I go back to Dropbox (1/2 hour later), it's expired. Any reason. I used to be able to stay logged in for days…
One of my files reported that it wasn't compatible and had 0 bytes?
Please help!!! I'm a professional writer and i've been working between my imac, macbook pro and ipad for years and everything syncs together perfectly until today. I went to open a file to work and it says zero bytes and not compatible. It does this on all my devices.
error 404 link not found
I am unable to open this link, which a co-worker sent me a month ago...when I click on it says error 404 link not found...please advise how I can get it opened, the co-worker can't find the original link
"Your browser cannot access the clipboard, so use these shortcuts instead" just occured in Chrome.
The error message just occured when I switched from IE to Chrome. I can use the keyboard shortcuts but would prefer to use rt.-click. The fix displayed referred to Preview which I cannot find. Thanks
Chrome reporting dropbox as an incompatible application
Receiving this error from chrome whenever i open chrome:
Direct download always fails
I have to download a somewhat important 20 GB .zip file from dropbox, but everytime I try it fails at 50-60% and it's impossible to restart it. I'm downloading through direct link, because I dont have a dropbox plan and can't save it to dropbox. Is there is any workaround to get this file?

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