Desktop

We can't open After Effects files unless we make them available offline on our MacOS device
Hi, We’ve been using Dropbox for our After Effects projects for many years. Previously, when we clicked on a .aep file, the project and all linked assets from different locations would automatically sync and open without any issues. However, for the past few weeks we’ve been experiencing a different behavior: we can’t open…
Dropbox external drive backup stuck at backing up 1.64GB of 14TB
Application Affected Dropbox Backup Device Mac Mini M1 (2020) Operating System/Browser (if using the web) MacOS Sequoia 15.6.1 Dropbox App Version (if using the app) 232.3.5889 (232.3.5889) Question or Issue Dropbox Backup thinks my 14TB external drive is backed up. It's showing as Done and 1.64GB in size. Looks stuck…
All of my Dropbox files became online-only and I can't move them to another drive.
Dropbox Plan (Plus.) Device (Alienware Aurora. R11) Operating System/Browser (if using the web) (Windows 11,) Dropbox App Version (if using the app): N/A Question or Issue My 2TB data disk (D:) was getting full so I decided to upgrade to a 4TB disk. I seemed simple enough to install the larger disk, copy Dropbox files to…
After moving Dropbox folder, Dropbox app is stuck at "Downloading 31 files..."
I've moved Dropbox location from system drive to other drive (from Preferences -> Sync -> Change location). It completed moving after 5 hours. It's been few days since the move and the app is stuck now at "Downloading 31 files...". In Explorer, most of the files have this icon: I have enough disk space on my PC, enough…
Why did the "request files" option get removed from the right-click options in the Dropbox folder?
Can someone provide some sort of explanation why the (Dropbox) 'Request files' function has disappeared from the drop-down menu (Mac). The function is still possible, but now it is buried away and (as far as I can establish) only accessible via a browser. This really makes absolutely no sense whatsoever. If anyone could…
Feedback about not being able to link two Business accounts.
Hi, currently we can only join one single team in Dropbox (in the app, to have our personnal 2Tb folder, PLUS a buisness/team folder from client A for example that pays for 40Tb.) If we work for client B who pays DB for 25 TB, we cannot join this team, we cannot as a team make use of these 25TB we pay for, as we're already…
Stable Build 232.4.5926
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I need to re-link to an existing Dropbox folder when reinstalling the desktop app.
I have been using Dropbox for years but on several occasions I've had to reinstall and then fight with dropbox to use the folder that is already there instead of insisting on re-downloading terabytes of data. How hard could it be to have a step in the install that asks if you want to re-link to an existing folder? Or use…
I got an offer for a 100GB Lenovo promotion, but it was never applied to my Dropbox account.
I bought a new lenovo legion 5 laptop. when i opened the "Lenovo Now" app, it showed me a picture saying, i got a free offer of 100 GB of drop box, for free for 90 days. when i clicked Confirm, it said drop box, is now going to start installing, and it will show up as a desktop icon. i kept waiting, it never did, so i…
Dropbox and VPN connection in China.
I was in China and then my Dropbox suddenly malfunctioned. Basically the Dropbox for Windows 11 app doesn't load. I thought it was just my computer or Dropbox being wonky, so after many tries to restart Dropbox, I uninstalled Dropbox and then redownloaded and installed it again. Same issues all over again. And then finally…
Do I have to reinstall Dropbox every time I do a software update on my Linux Fedora 42?
I'm running Dropbox on Fedora 42 (Linux). Each time I do a software update for the computer, this warning shows when I log in: Do I really have to reinstall Dropbox each time? This is confusing.
My sharing recipient is getting an error saying the zip file is invalid.
I've used the desktop app dozens of times to transfer or share documents, but suddenly, my recipient is getting an error message that says the zip file is invalid. The folder I'm trying to share is the one at top. As you can see, the blue icon looks different than the others, but I'm not sure why or what it means. Thanks…
I can't access my Dropbox files on a new Win11 device, unless I'm signed in to www.dropbox.com.
I just copied all the files and data over to a Optiplex 7070. I have a folder for dropbox with files that I sync with dropbox on the web. Since the move I cannot access the local pc files unless I am logged into Dropbox.com. The files I cannot access have a file box icon over top the original icon for the particular file.…
Desktop app shows a "couldn't upload this file" error but I can't find the file
Device Dell Alienware Operating System/Browser (if using the web) Windows 11 Dropbox App Version (if using the app) 230.4.8797 Syncing Status Sync issue with 1 file Question or Issue Dropbox is complaining about a file it can't sync. When I click view file it just displays the desktop but it doesn't exactly point to the…
Unable to open documents that have not yet been downloaded to my Mac device
Device MacBook Pro 2019 Operating System/Browser (if using the web) macOS Big Sur Question or Issue When I try to open any type of document that I have not opened in Dropbox previously I am getting the following error: I can open the ones with the green tick without any issues.
File updates are not syncing between my computers
Question or Issue I am working on MS Word docs and Excel docs on my two laptops. I keep all my documents in shared Dropbox folders. When I edit any doc in one laptop and Save it, even Save As, and then close it -- the old, unedited version is the only one that will open on the other laptop. It does not matter which one I…
Dropbox re-indexes files during every startup on my Mac Mini.
Application Affected Dropbox Mac version Device Mac Mini M4 Operating System/Browser (if using the web) Sequoia 15.6.1 Dropbox App Version (if using the app) v230.4.8797 Question or Issue Because my internal drive is only 256 GB, I set up Dropbox on an external SSD (Samsung T7 2 TB, APFS encrypted) so I can keep my files…
Unable to access HDD saved files that are in Dropbox. Stuck spinning icon and then gives up.
I my Dropbox sync to a dedicated HDD and save my files, photo, etc on that drive which is then syned to Dropbox. Since about July25, I haven't been able to access even the folders on the drive. The little blue ring just spins for a long time and then just gives up. Everything is still accessable through the app and website…
Is Dropbox Backup working normally on my machine?
Hello, I transferred my folders and files to my Dropbox backup, primarily using the Dropbox application on my PC. My Dropbox backup contains the following folders: Desktop, Downloads, Pictures, Music, Videos, Giro Film 1, Giro Film 2, Documents, Screenshots, and Camera Upload. All of these folders have a cloud in the…
Couldn't copy link. We've interrupted your sharing activity.
Device (Edge) Operating System/Browser (if using the web) (Windows 11.) Dropbox App Version (if using the app) (231.4.5770 - found in app settings or About section) Syncing Status ("Up to date".) Question or Issue I've had this dropbox account for many years. For the last several months, I haven't been able to share the…
I can't pin a specific Dropbox folder to Quick access on my Windows 10 device.
(Dell Desktop XPS 8940. 64 GB of RAM. Windows 11 Professional. Latest version of Dropbox Windows app, downloaded last week) I have a specific Dropbox folder that will not pin to quick access. When I do that, nothing happens. Yet every other dropbox folder in the same parent folder will pin to (an unpin from) quick access…
Navigating within the Dropbox folder in File Explorer in Windows 11 is very slow
I'm having an issue when navigating through the folders in the Dropbox directory on Windows 11. It is taking approximately 30 seconds to open any folders within the Dropbox folder. I timed one just now with a stopwatch, it took 32 seconds to open a folder. Other drives on this PC load up quickly, but also other directories…
How can I connect two devices to Dropbox, so I can sync the files between them?
Devices are a HP pavilion desktop and a HP laptop (both Windows 11) Operating System/Browser (if using the web) Windows 11 Dropbox App Version (if using the app) installed Basic Syncing Status Dropbox is running OK on the desktop and I loaded DropBox on a new HP laptop this morning I can see the files in dropbox folder of…
Is there any way to delete files that are waiting to be synced?
Dear Dropbox team, I created a folder to store some results, which amounted to ~ 1 million files. Now, when I try to delete it, a message pops up saying: "availability status: sync pending". The problem is that, because there are so many files, I don't know when the syncing process will end, and I'd like to delete such a…
I'm trying to make folders online-only, but they reappear immediately in my desktop app.
Hi All, I am trying to free up some storage on my desktop by making a folders online. I can go into the app and select a folder as online only and the app says "Success". But, then the file is still on my Desktop and when I reopen the app it appears again in the folders that are the desktop. Anyway to trouble shoot this?…
Remove Dropbox login popup when opening an Excel file from my desktop app.
Application Affected Excel Device Lenovo Legion Operating System Windows 10 Dropbox App Version v231.4.5770 Issue: Recently, when opening Excel files on my Dropbox path (these files are also saved offline), Dropbox has been requesting that I log in to Dropbox from within Excel (a pop up appears). Doing so created a variety…
Having trouble syncing a file on my Mac to Dropbox.
Application Affected Desktop App Device Mac Studio Operating System/Browser (if using the web) macOOS Sequoia 15.6.1 Dropbox App Version (if using the app) 203.4.8797 Question or Issue I need to sync a file on my desktop to the dropbox file. I need the desktop dropbox app to open the application to do this. Unfortunately…
I changed the name of my device, and now my Excel files won't open.
Device: N/A Operating System/Browser (if using the web): N/A Dropbox App Version (if using the app): N/A Question or Issue: I can open the Excel file (with a code) in Excel-online but not from my Excel on desktop. It has been working fine until my computer was refurbished
Syncing isn't working, even though my desktop app is up-to-date.
Application Affected: N/A Device: N/A Operating System/Browser (if using the web): N/A Dropbox App Version (if using the app): N/A Question or Issue Syncing is not working. Says it is up-to-date but some new folder/files on Desktop not in Dropbox.
Can't Copy from Dropbox to Google Drive
I'm trying to copy some photos and an InDesign file from a Dropbox folder to a Google Drive folder and am getting an error that says "this file has properties that can't be copied to the new location" and asks me if I'd like to remove those properties and continue or cancel the copy action. I've found quite a few answers…

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