Desktop

Finder right-click menu missing for Personal Dropbox (Business account works)
Hi, I have both a Personal and Business Dropbox account linked on my Mac (same Dropbox app). The Finder right-click menu (Sync, Share, etc.) only appears for my Business account, not for my Personal one. Details: * Both accounts are syncing locally (not using Backups or external drives). * Under System Settings → Privacy &…
Dropbox is syncing files that have not been changed.
Device Lenovo X1 Carbon FGen 13 Operating System/Browser (if using the web) Windows 11 Dropbox App Version (if using the app) 232.4.5988 Syncing Status Syncing Question or Issue This is an annoyance rather than an issue. I run Thunderbird as my email and I archive old mail to local folders, which I want to sync to Dropbox.…
There's no distinct sync icon for folders containing both online-only and offline files on Win11.
Device (PC and Laptop) Operating System/Browser (if using the web) (Windows 11) Dropbox App Version 233.4.4938 After icon change I can't find a way to see if folder contains files that are both online-only and available offline. Even if folder contains folder or files that are offline (downloaded) it still shows up as…
Dropbox app on File Provider using 6GB of RAM while the app is updated, and not syncing.
I have a lot of files (>370K) but vast majority are online only after trying to address this issue via solutions in other threads. I have 134GB of local files and maybe 500gb more are online-only. Dropbox app is using another 875mb. ~7GB total seems like a lot of RAM usage. No files are currently syncing, it says all are…
New Dropbox beta build 234.3.5540 overworks my OS system.
Hi everyone, I’m facing a significant issue that prevents me from using the Dropbox app on my macOS system. After upgrading my Mac to macOS 26, the Dropbox app shows a 12-hour Power 25% Energy Impact in the Activity Monitor. Additionally, there are approximately 25% bursts of energy usage every 60 seconds, regardless of…
I'm trying to restore my backup on a new device, but nothing happens.
Device Macbook Pro M2 Operating System/Browser (if using the web) macOS 26.0 Dropbox App Version (if using the app) v233.4.4938 Question or Issue I used dropbox backup to backup the Documents and Desktop folders of my Mac before it went in for repair and I now want to restore the backup to my machine (which has a totally…
How can I view my available space on the desktop app?
On my tool bar on my iMac I used to click on the DB icon & then my initial and it would show me "4.2 gb available out of 10". (for example). Now (recently) it just shows "Your account has 10 GB storage" but does NOT show how much I am using. Is there a way to get that information back so I might easily check the available…
Will the Dropbox app notify us if we edit online-only files from two computers at the same time?
Question or Issue Hello, I was looking around to use dropbox for my work. In my line of work, we use a lot of CAD program files. Because, of that it take a lot of space to have all the files in every pc. When we use those files at the same time, the dropbox is notifying us to avoid double wolkload. My question is does this…
Can I use a simplified version of the Dropbox desktop client for Windows?
Operating System/Browser (if using the web) Windows 10 Pro Question or Issue The new Dropbox app seems to be completely messed up after the last forced update. The installer does not work on my system (while I can install any other application without issues), so I cannot install it. The old version I was using for years…
Same Dropbox folder and for multiple Linux distros, pointing to the same account.
Hello.... I have Kubuntu 24.04 and Fedora 42 KDE distro in my machine. Each have Dropbox installed. My question is: How to set a single Dropbox folder for those 2 distros with same Dropbox account? My goal is: To preserve storage space. Thank you in advance. [EDIT] Here are steps I have done: * Install Dropbox on Kubuntu…
Cannot log in and use the Dropbox desktop app on macOS Sonoma 14.7.8
I am using Dropbox on my MacBook Air. It was working normally, but a few days ago I upgraded my OS to macOS Sonoma 14.7.8 and since then I have not been able to log in or sync Dropbox on my Mac. I have uninstalled and reinstalled Dropbox several times, but it still does not work. I first downloaded the…
Files on the Dropbox site aren't syncing to the Dropbox desktop folder
Suddenly my files are not syncing. I can see the files on my phone app and online, but they're not showing in the Dropbox desktop folder. I've restarted my computer, uninstalled and reinstalled, and still nothing. One forum said launch the app to access selective sync settings. The app opens the desktop folder, there's…
Unable to see the cloud icons on my folders after the app's latest update.
Operating System Windows 11 Dropbox App Version/Browser Version 232.4.5988 Question or Issue I put all my files on online only and usually I'm able to see the cloud icon on top of the files/folders here but I can't view them anymore after the latest update, is this a feature or bug?
Excessive RAM usage while syncing large files
Hi Folks, I typically sync pretty large files (image backups) and these can be as much as 250 GB+ in size. While syncing, I notice that Dropbox reserves a seriously huge amount of memory, like the mapped file usage for my uploading file of 280 GB is currently 16 GB (not a typo). Can Dropbox maybe give feedback on this? For…
There's no option to make files/folders "online-only" after the last Dropbox update on Win11.
Device Windows Surface Operating System/Browser (if using the web) Windows 11 Home 10.0.26100 Build 26100 Dropbox App Version (if using the app) v233.4.4938 Syncing Status "Everything is up to date" Question or Issue Until the latest Dropbox update, I was able to designate individual files and folders to be cloud-only or…
Why can't I restore my Dropbox Backup?
Why can I not restore my backup on to my computer? I have to download individual folders and in some cases it will cry and complain and say it cannot download because a folder may have too many files. Is there no better way or am I stuck downloading folder by folder. I like the feature but if the restoration process is…
'Bad image' error when installing the desktop app on new PC with Windows 11
I have downloaded several versions on the installer for dropbox on a new to me lenovo PC running windows 11 It's a clean W11 install, no previous dropbox installs but I always get the same error when trying to run any dropbox installer .exe (even as as an admin). screenshot of error attached always the same message even…
Dropbox desktop app has stopped syncing files after an update
Application Affected Dropbox for Windows Device Dell Latitude 5520, 5550 Operating System/Browser (if using the web) Windows 11 24H2 Dropbox App Version (if using the app) 232.4.5988, 233.4.4901 Question or Issue Two users in my organization have started having a problem where their files are no longer syncing. The tray…
Error when reinstalling the Dropbox desktop app on Windows 10.
Application Affected Dropbox desktop (basic) Device HP Z400 Operating System/Browser (if using the web) Windows 10 Dropbox App Version (if using the app) 224.4.4811 offline installer 64 bit Question or Issue Dropbox kept asking me to update, but when I download the update is say "On your marks..." then the window…
Accessing my files on my computer is slow
I have plenty of storage space on my PC. I am trying to access my Dropbox files via File Explorer, but it seems that all of my Dropbox files are in the cloud, and that makes it very slow. Also, my files are always in the process of synching. It's never done synching. This used to work fine, but it's got lots of problems…
Stable Build 233.4.4938
Thanks for using Dropbox! The desktop client is regularly updated with many improvements and fixes. Download Windows(Windows 10 or later) Standard Installer Offline Installer (32 Bit) Offline Installer (64 Bit) Offline Installer (ARM64) Enterprise Installer (32 Bit) Enterprise Installer (64 Bit) Enterprise Installer…
I no longer see Dropbox context menu options on my Windows 11 File Explorer.
Application Affected Dropbox, Windows File Explorer Device Desktop PC Operating System/Browser (if using the web) Windows 11 Dropbox App Version (if using the app) 233.4.4938 Question or Issue I seem to have lost all the options that happen when you right-click an item in the File Explorer in Windows. It used to appear…
When I make files online-only all the icons on my desktop flash and change to Dropbox sync icons
If this is the update that has changed the way the icons are displayed, then its a complete shambles. We now need an extra column in the folder window to show the status of files and folders. This is completely unnecessary - the way it was before worked perfectly well. Also, when I make a folder online only, ALL the icons…
Update 232.4.5988 causes unnecessary full re-sync.
Application Affected Dropbox for Windows Device Microsoft Surface Pro 0 Operating System/Browser (if using the web) Windows 11 Dropbox App Version (if using the app) 232.4.5988 Question or Issue Dropbox updated to 232.4.5988 this Wednesday, as announced by the app with much fanfare. The new app uses the Windows sync icons,…
I only have 750GB synced on my 1TB external drive, but it keeps getting full.
I bought a Mac Mini earlier this year and as most Mac Mini owners, the internal drive is too small. So I added a 1TB SSD to a Acasis case (the mini Mac Pro lookalike-case) and followed all the instructions on how to move the Dropbox folder to the external drive. Since then it's been a nightmare. My Dropbox account has…
I'm being asked to update my desktop app to the latest version, but the update fails.
Application Affected (Dropbox Desktop for Windows) Device (ASUS core i9 13900K with 32GB RAM) Operating System/Browser (if using the web) (Windows 11 24H2 build 26100.6584) Dropbox App Version (if using the app) (Uninstalled and trying to install latest app) Question or Issue I had been getting an update to latest version…
Issues logging into the desktop app, I can't get past the login page.
Earlier in this week, I was able to log into my institutional and personal accounts. I am using Will 11 on my PC with Firefox. I then changed the setting for the institutional account to online only. Then I moved (I thought) the matching directories for those online files from C: to H: drives. On looking this morning, it…
How can I set all my files and folders to Always Available Offline?
Device Microsoft Surface Pro9 Operating System/Browser (if using the web) Windows 11 Dropbox App Version (if using the app) 233.4.4938 Syncing Status Up to date Question or Issue The last update of Dropbox trigged a complete re-index of all my content. After that completed (which took two days, thanks, Dropbox), all the…
Cannot see "Make available offline" option on Windows 11
Device Lenovo Legion with Windows 11 Operating System/Browser (if using the web) N/A Dropbox App Version (if using the app) 231.4.5770 Syncing Status Downloading Question or Issue When I right click on a file or folder, I don't see the option "Make Available Offline", which I do see in my other computers. This is a fresh…
Impossible to get rid of the Dropbox desktop app from the startup.
It is impossible to prevent Dropbox from starting up uninvited. Preferences don't do what they should, editing registry , disabling in start-up...etc A very intrusive and annoying behaviour - if it is not fixed within a short period of time I will uninstall and stop using Dropbox. There are other solutions (Googledrive,…

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