Desktop

I don't know why my Word file hasn't synced the previous versions
I have been working on a Word doc all weekend, saving with command+S all the time, and on the third day, I dragged a bunch of photos into word and the whole doc messed up. Undoing wouldn't fix the problem: text was missing and photos were all blank - document useless. So I exited without saving and logged into Dropbox…
How to enable Dropbox desktop notifications on MacBook Air?
When I save files on Dropbox, the icon in the menu bar on the MacBook does show that there is activity. I do have Settings>Allow Notifications for Dropbox enabled to show 'Alerts'. The problem is that I would like to see the larger 'Alerts' on Mac displayed but I'm only getting the small icon on the menu bar activity…
I can't find the app's Sync tab, "make online-only" option, or the "Manage hard drive space" tool.
Hello, For the first time, I am trying to free up hard disk space on my laptop by making some of my files/folders in Dropbox available online only. I've been reading the literature online. I have the dropbox desktop app, version 205.4.5765. I have windows 10. When I go to my account, under Preferences, there is no sync tab…
Unable to sync desktop to the cloud after going through all steps Dropbox recommend
I have a Windows 11 desktop with Dropbox that I have been using for several years, with no issues. Today, suddenly, it stopped syncing. There was an error message and after this New / modified files in desktop are not copied to the cloud. So far I have done all the following: * Updated Windows 11 with latest patches * Run…
The new files I add to the desktop app aren't syncing to my handheld device (with the mobile app).
I have dropbox app on computer and handheld, before when I dragged a file on computer to the dropbox app it would also show up in the dropbox app on the handheld. But not anymore, how come? Have I by mistake changed something in settings either on computer or on handheld?
There's a .canary file causing syncing issues on my Dropbox app.
Hey all! My local backup software failed out yesterday - it reported that there was a file in use in Dropbox. I poked around and found that ".canary" in my Dropbox cache was marked with the syncing icon (round blue arrows). There was also a file "canary.enabled", but that one seemed to be static. When I delete the…
Can't create new folder in Dropbox folder in Mac
Hello, I'm on Macbook running Sequoia 15.4 I can't create a New folder inside the Dropbox folder. As you can see in the screenshot below, the New Folder option is being greyed out. This is so frustrating because I can create a new folder just fine on any other folder outside Dropbox. Fyi, I can create a new folder just…
Beta Build 226.3.5047
Thanks for using Dropbox! The desktop client is regularly updated with many improvements and fixes. Download Windows(Windows 10 or later) Standard Installer Offline Installer (32 Bit) Offline Installer (64 Bit) Offline Installer (ARM64) Enterprise Installer (32 Bit) Enterprise Installer (64 Bit) Enterprise Installer…
Right click Dropbox menu disappeared after the new Dropbox for Windows update.
What is says on the title - I've been "upgraded" to the latest version of Windows Dropbox that has a new column for sync status, but my right click context menu (for making files offline/online and view on dropbox.com etc) has disappeared. https://help.dropbox.com/installs/dropbox-for-windows The app is up to date, I've…
How do I stop Dropbox from auto moving files to online-only?
Last night, I accidentally caused my disk free space to go below 5GB. Dropbox decided to silently move all files to cloud and deleted all local copies, keeping just "links" (names a cloud+downward arrow icon next to it), WITHOUT notifying me!!! This happened without my knowledge and cause a few other apps that depends on…
The Dropbox menu shows under a different Dropbox path on my Mac, and not the one shown under "Sync".
Hey! My dropbox files of a new account are located in the following: And if i right-click on files, it doesnt show dropbox sharing menu (i've already check finder extensions). Thing is, there is another a dropbox folder located under ~library/cloud storage/dropbox And this one truly works (sharing menu, right-click, etc).…
My folders seem to be stuck syncing, but the Dropbox app is up to date (v225.4.4896).
On 28th May 2025 Dropbox automatically updated to v225.4.4896. It took many hours to sync. Dropbox icon says 'up to date' but many files and folders still show syncing (circular arrows) icon. There is nothing special to distinguish that files that won't sync. Some folders show syncing even though everything in the folder…
The Dropbox app on my Mac is stuck syncing some files. What can I do?
I can't get one of my devices (MacBookPro) to sync or upload any files. It appears to be hung on syncing some files. I've tried...: * switching files from "available offline" to "online-only" and back-- often it refuses to change, and worse, it loses its sync icon-- neither cloud or green check is visible. * changing my…
I'm trying to back up my external hard drive, but there's no option under my desktop app settings.
Hello! I back up my Mac with Time Machine to an external hard disk that is APFS formatted. When I go to manage backups in the Dropbox desktop app settings, this hard disk is not displayed for a backup, only the Mac. What could be the reason for this problem? Thank you! Phil
Having problems syncing with File Provider on Mac OS
Ok this thing just never seems to work anymore. I've updated to the new File Provider system, hoping to alleviate some of the pain of using Dropbox on MacOS (I use Ableton a lot and supposedly synced files often, although randomly, end up missing or displaying as 'zero bytes'). Now I've updated to the new File Provide…
Can I have the Dropbox for macOS on File Provider app if my home folder is on an external drive?
I am hoping to get some clarification on the current capabilities of dropbox to support file provider mode on macOS Sequoia. My current set up is such that my home folder is migrated to an external SSD, formatted appropriately in a APFS encrypted. On my dropbox settings, I am constantly asked to update to file provider,…
Beta Build 226.3.4984
Thanks for using Dropbox! The desktop client is regularly updated with many improvements and fixes. Download Windows(Windows 10 or later) Standard Installer Offline Installer (32 Bit) Offline Installer (64 Bit) Offline Installer (ARM64) Enterprise Installer (32 Bit) Enterprise Installer (64 Bit) Enterprise Installer…
I relinked my Dropbox app and now all my files have selective sync conflicts.
Since my computer needed a hardware repair, I disconnected my dropbox account on my computer. when it was returned to me, I reactivated the account, indicating that I wanted all the files only cloud (the files with physical copies also on the computer were becoming too many, and it seemed to me a good idea to make them all…
The Microsoft desktop app was moved to WindowsApps Folder, and icons have changed
I installed the Dropbox app from the Windows App Store. Everything seems fine with syncing, but after about a day, the icons for the desktop shortcut and the folder in file explorer change to the default white paper icon. I have had this happen on two different Windows 11 machines. One is personal, one is at work. File…
My Mac is stuck at "Syncing" after updating my OS.
Dropbox icon is saying "Syncing . . . " forever. I upgraded macOS to the latest version (15.3.1) and restarted the machine. (I don't know how to update Dropbox .) "View sync issues" says "You don't have any sync issues." How can one diagnose what's going wrong?
The context menu options are missing from my macOS Sequoia 15.4.1, even though the app's syncing.
After setting up a new MacBook Air M3 running macOS Sequoia 15.4.1, the Dropbox Finder contextual menu items (like “Share Dropbox Link”, “View on Dropbox.com”, etc.) are missing — even though Dropbox is syncing files properly. Dropbox version: 223.4.4909 Steps to Reproduce: * Install Dropbox from the official site (.dmg) *…
Beta Build 226.3.4966
Thanks for using Dropbox! The desktop client is regularly updated with many improvements and fixes. Download Windows(Windows 10 or later) Standard Installer Offline Installer (32 Bit) Offline Installer (64 Bit) Offline Installer (ARM64) Enterprise Installer (32 Bit) Enterprise Installer (64 Bit) Enterprise Installer…
Stable Build 225.4.4896
Thanks for using Dropbox! The desktop client is regularly updated with many improvements and fixes. Download Windows(Windows 10 or later) Standard Installer Offline Installer (32 Bit) Offline Installer (64 Bit) Offline Installer (ARM64) Enterprise Installer (32 Bit) Enterprise Installer (64 Bit) Enterprise Installer…
I don't want to update my Dropbox app to File Provider. Do I have a choice?
I live in the command line on a Mac. I have my files in ~/DropBox and this works for me. However, when do the upgrade to the latest version, it wants to move the files to CloudStorage in the hidden library folder. I don't want this.. I want my files in the user root of the user directory. my terminal command line gives me…
Dropbox won't sync after sleep, I need to force quit File provider.
2 years later... I have a brand new Mac Mini M4, latest macOS Sequoia 15.5 and up-to-date Dropbox. After sleeping then Dropbox sometimes doesn't sync and I have to do exactly this -- manually locate DropboxFileProvider and Force Quit it. Synching immediately resumes. Nothing else that I've tried works. The Dropbox app…
Please revert the new screenshot "feature" on MacOS, or at least give us the option to do so.
Hi, can you PLEASE revert that new Screenshot "feature" you added in MacOS. Previously, it was possible to simply drag and drop a Screenshot into Finder or Photos right after it was taken. Now, your stupid popup shows up and drag and drop doesn't work. This worked PERFECTLY in the past and there was NO reason to touch this…
My files are showing as 0 bytes on Mac, how can I view the files?
Hi, I am using a Mac and file size shows 0 bytes. How do I solve this and be able to view the files?
It takes a while to open my files in Photoshop lately
Since the latest update on dropbox I'm struggling to open my artwork on photoshop. It takes forever to open - sometimes up to 5 minutes or more. Why is this happening?
The app on my new MacBook will sync for 30 seconds, and then gets stuck.
I've installed DropBox desktop on a new MacBook Pro with no firewall installed It will sync for 30 seconds, then get stuck on the Syncing... screen when i pause and resume syncing it syncs for around 30 seconds then goes back to the same screen i have plenty of hard drive space what can i do to fix?
Beta Build 225.3.4851
Thanks for using Dropbox! The desktop client is regularly updated with many improvements and fixes. Download Windows(Windows 10 or later) Standard Installer Offline Installer (32 Bit) Offline Installer (64 Bit) Offline Installer (ARM64) Enterprise Installer (32 Bit) Enterprise Installer (64 Bit) Enterprise Installer…

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