-
The desktop app on Mac OS isn't syncing any more
Device : MacBook Pro Operating System/Browser (if using the web) : macOS Tahoe 26.0.1 (25A362) Dropbox App Version (if using the app) : 234.4.5591 Syncing Status No automatic sync any longer Question or Issue Hi all, Files edited using another device, such as my iPhone, no longer sync automatically to my Mac. This has been…
-
Thumbnails are not showing for files in Windows explorer
Operating System/Browser (if using the web) Windows 11 Dropbox App Version (if using the app) 234.4.5591 Question or Issue When trying to view thumbnails in Windows Explorer, I get generic thumbnails. Same as what was goin on in this thread (but now closed).…
-
Can I install and sync content from my PC to my mobile?
Hi. Is this posible, to instal and sync data from pc to mobile phone, if i dont have dropbox there, but maybe i can install it from pc? Thank you.
-
Dropbox icon overlays in File Explorer require manual refresh (F5) to display correctly.
Application Affected: N/A Device: N/A Operating System/Browser (if using the web): N/A Dropbox App Version (if using the app): N/A Hi Dropbox team, I’ve encountered a consistent issue with Dropbox icon overlays in Windows File Explorer. When Dropbox is not running at system startup, synced files show incorrect brown box…
-
Dropbox required update, but update failed and so does clean install
Application Affected Dropbox Device HP Probook 650 Operating System/Browser (if using the web) Windows 10 Pro Dropbox App Version (if using the app) none at this moment, not able to install My dropbox recently popped up a message that I had to update the app. It also stopped syncing. So I downloaded the installer for the…
-
Desktop app opens Finder; usual remedies not working
I'm on a Mac Apple M2 Pro running Sequoia 15.6.1. I used to have a Dropbox icon in my menu bar from which I could access my files and see notifications. Now when I launch the app, it opens in a finder window. The menu icon is missing and the Desktop app doesn't open. I have redownloaded Dropbox and restarted, but this…
-
Allow us to drag and drop the Dropbox thumbnail for screenshots to any app (like macOS does).
Problem Dropbox’s screenshot pop‑up replaces macOS’s floating thumbnail but can’t be dragged into Messages, Slack, Finder, etc., forcing users to hunt for the file. Request * Make the Dropbox thumbnail draggable to any app. * After the drop, keep auto‑upload and markup intact. Why it matters Faster one‑step sharing,…
-
How can I stop my desktop photos and videos from uploading to my Dropbox account?
Hi guys, I am trying to stop Dropbox Desktop from uploading my photos and videos from my desktop. When I go into Preferences > Backups > Camera Uploads, the only two option I get are "upload photos only" or "upload photos and videos". I do not want to upload any photos or videos. There is no option to turn this off. Am i…
-
Can I back up my Dropbox folder to an external drive if my internal drive is not big enough?
Question or Issue I have a lot of data on Dropbox related to my research. I would like to keep a back up somewhere other than Dropbox. All recommendations on the internet suggest that I make the folder available offline (i.e. save it to local drive) and then back it up to external drive. Unfortunately, my computer's hard…
-
Dropbox keeps resetting with every windows update to "online only" despite my settings for offline
This happens repeatedly. The the "advanced options" approach listed online for preventing the windows update in Dropbox is not available even on reinstallation. Huge issue. Please fix it. Please don't tell me to right click my Dropbox folder to set offline or to reset my preferences in selective sync...I have done this…
-
I was asked to update my Dropbox app, but nothing happens when I try to do so.
Currently have Dropbox 221.4.5365. Windows 11 Pro 24H2, OS build 26100.4946. Got a message saying my dropbox is out of date and if I don't update within 7 days it'll stop working. Downloaded update. It says "on your marks" with a progress bar for like 2 seconds then disappears. Nothing ever happens. Downloaded offline…
-
Default sync state for new files: "Available offline" is not working on the Dropbox desktop app
Starting a new discussion because the last one (titled: "Make available offline" is not working for me") was suddenly closed to replies, without a successful resolution. In Options, I set the Default sync state for new files to "Available offline". This does not stay, and files are randomly staying online-only until I open…
-
Fix for Astrill and Dropbox
I saw someone else posted and it was incorrectly marked as 'solved'. Anyways here's the real fix. In Astrill, hold Ctrl and click hamburger icon - help -LSP uninstall. Dropbox will load/install again
-
I can't access folders or files with a cloud icon, when accessing my Dropbox folders.
In my Dropbox in one of my folders - I have documents. To the right of my document - is STATUS Some are blank -- I can get into this folder Some have a Cloud - I receive an error that states - Make sure Dropbox is runnong on your PC, then try again. Of course it is on my PC - I do not have issues with other documents. Some…
-
Can I link the desktop app to my existing Dropbox folder and not overwrite my team's updated files?
I recently reinstalled Windows on my PC, and after setting up the Dropbox application again, it created a new Dropbox folder on my desktop instead of linking to the existing one from my previous installation. Now I have two Dropbox folders: The old folder: contains all my files synced before reinstalling Windows. The new…
-
Desktop items not included when syncing with Dropbox
I'm working on an M1 MacBook Pro running macOS Tahoe. For some time now (including before I upgraded to Tahoe) I have noticed that items I leave on my Desktop are not included in the Dropbox Sync. I have carried out an extensive search on this issue but thus far have found no solution. Can anyone assist me towards a…
-
The Dropbox desktop app no longer automatically syncs new photos from my phone
Device Samsung S25 Operating System/Browser (if using the web) Windows 11 Pro / Firefox Dropbox App Version (if using the app) 234.4.5591 Syncing Status Up To Date Question or Issue For the last couple of months, Dropbox no longer automatically syncs my new photos. It used to work fine, suddenly I have to manually upload…
-
I get a 'Sign in to a team account' error when I try to add my business account to the desktop app.
Application Affected (Dropbox desktop) Device (MacBook Pro) Operating System/Browser (if using the web) (macOS15.6) Dropbox App Version (if using the app) (234.4.5591) Question or Issue I get a 'Sign in to a team account' error when I try to add my business account to my personal free account.
-
Old version of files overwriting the latest version on the cloud
Hello community, We are looking for assistance on probable causes and preventive measures to take place following an incident with one of our computers, where the files present in Dropbox folder of the local PC were overwritten to the Dropbox online ( cloud ). Sometime last month, one of the users who works in our team…
-
I'm missing information from a file and it's not in the version history - can I get it back?
Hi, Please can someone help? I'm missing 4 months of information in one of my excel files. Information from June 2025 to 6 October 2025 …… I need to restore all the information up until the 6 October 2025. I've looked at all the version history files and they all the same with missing information for 4 months .... Is there…
-
The Dropbox app on Windows is stuck syncing forever
My Dropbox has been stuck on syncing around 11gb of files. It is our company's dropbox and my side is not being updated with new folders being put into the dropbox. I am working off a Lenovo Thinkpad. I cannot see which file is stuck or the syncing history anywhere. There are no syncing issues according to the system. This…
-
All files randomly started syncing and now I can't save anything
Application Affected Dropbox app Device Dell inspiron 15 Operating System/Browser (if using the web) Windows 11 Dropbox App Version (if using the app) Can't find this information-- I don't see an "about" section anywhere. As far as I know, it's up to date Question or Issue I'm using the dropbox app on my newish computer (7…
-
The Dropbox desktop app installer gives a "failed to start" error
Hi, recently I received a notification indicating that Dropbox needed to be updated and I attempted to update it however I received an error message indicating that the "installer failed to start." I decided to uninstall Dropbox and did so, apparently successfully, but on attempting the install again I still receive the…
-
I can't reinstall Dropbox on my laptop - after a point the installation process just stops
I uninstalled the Dropbox app from my laptop as its file structure would not sync with the web version. When I reinstalled it, it had retained the old incorrect file structure; I uninstalled it again using this article (which I may have misunderstood as I am not technically minded) How to run an advanced reinstall of…
-
All my files and folders have disappeared from my MacBook Air.
All files and folders have disappeared from my account on laptop MacBook Air. "deleted" is empty, so is "events". This happened once before but everything reappeared. This time it's been 2 weeks and no luck. Help, please.
-
Need help setting up Dropbox for cloud-only storage on my Mac
I’m moving out of the country and it’s not practical to take my 6 TB external hard drive with me, so I signed up for Dropbox as cloud storage instead. I chose the 2 TB plan since I’m not even close to using that much space on my drive. As I started transferring files, I noticed a bunch of different icons appearing in…
-
Permissions error when installing Dropbox on Win11 - AppData/Local/Temp/dropbox_errortza10v2w.txt
Please help with perissions error. I uinstalled Droppox now I cannot even re-install. Temporary disabled my antivirus/firewalls.
-
Why do I have my Dropbox files in two locations on my Windows 10 PC?
Question or Issue I am confused as to why I find my Dropbox files and folders in two locations on my Windows 10 PC. If I click on "Program files(x86)>Dropbox>Client>Dropbox" a screen with my files and folders listing comes up but is partly overlaid with half a page showing Recent Activity and Account Usage etc.details. If…
-
Can't import photos from iPhone on Mac OS when I connect it for the second time
I have Dropbox (now version 233.4.4938) as an app on macOS Tahoe 26.0.1, but the issue has persisted across many versions. I regularly want to upload new photos from my iPhone SE, now version iOS 18.6.2. When I enable Camera Uploads (under Preferences > Backups), the first time I connect my iPhone any new photos do get…
-
When will it be possible to make files online-only on Ubuntu?
With Windows 10 coming end of life many are switching to Ubuntu - whats the ETA for putting this functionality in Ubuntu dropbox app for online-only?