Desktop

I used Migration Assistant on a new Mac device and it created a selective sync conflict.
Application Affected Dropbox Device MacBook Pro M4 Operating System/Browser (if using the web) MacOS Sequoia 15.6 Dropbox App Version (if using the app) 229.4.5197 Question or Issue So I've bought a new Mac and used the Migration Assistant to copy my old Mac to the new one. Having done that Dropbox just started to copy…
The Dropbox icon keeps disappearing from my MacBook taskbar
Hi - my dropbox icon keeps dissapearing from the taskbar of my MacBook Pro (Retina, 13-inch, Early 2015). I am running High Sierra 10.13.6 and my dropbox is version 228.4.5567. When the icon dissappears files stop syncing. I can also no longer open dropbox from an icon placed in the toolbar but have to double click the…
I updated the desktop app to File Provider, but after logging back in, it's still not updated.
Every time when I try to update to file provider, it starts the update. The App restart and I see "Update in Progress" and then "Log out". After the logon everything is as it was before. Tried it several times, with reboot in between. MAC OS: 15.4.1 Dropbox App: 222.4.5042
Beta Build 230.3.8746
Thanks for using Dropbox! The desktop client is regularly updated with many improvements and fixes. Download Windows(Windows 10 or later) Standard Installer Offline Installer (32 Bit) Offline Installer (64 Bit) Offline Installer (ARM64) Enterprise Installer (32 Bit) Enterprise Installer (64 Bit) Enterprise Installer…
Cannot view all my folders locally from the File Explorer, but can see them online.
Device N/A Operating System/Browser (if using the web) N/A Dropbox App Version (if using the app) N/A Syncing Status N/A Question or Issue Recently moved to new Windows 11 laptop. Able to download DB for desktop and also access DB via Edge. However, when I used File Explorer to view/add content to my folders, I can only…
Backing up an NTSF drive attached to a Mac
I recently retired a Windows 10 machine that had a 12 TB NTSF drive of pictures, videos, and music attached that is 75% full. That drive was backed up to Dropbox on the Windows machine. I bought NTFS for Mac from Paragon so that the drive is writable on my Mac, and it works like a dream. Except where Dropbox is concerned.…
A 'rename folder' function that doesn't re-sync everything in that folder
Hi There, Renaming a folder triggers a full re-sync, which can take days—and if you use Dropbox daily, it often leaves fragments of both old and new folders. Surely it's time for a proper 'Rename Folder' feature that avoids re-syncing every file. Even if it's only implemented on www.dropbox.com - we’d take it! Cheers
Option to "empty deleted files" in Dropbox app
add "empty deleted files" option to dropbox sync app witch shows all deleted files/folder in trash. Confirmed with password delete "deleted files" permanently ...
Migrating to a new Mac destroyed the structure of my Dropbox folders; can I rewind them?
ie; subfolders and their files are pulled up into one flat mess. Is there any salvation for me, how can I 'rewind' back to the 'proper' structure? [Online is also flattened].
Stable Build 229.4.5197
Thanks for using Dropbox! The desktop client is regularly updated with many improvements and fixes. Download Windows(Windows 10 or later) Standard Installer Offline Installer (32 Bit) Offline Installer (64 Bit) Offline Installer (ARM64) Enterprise Installer (32 Bit) Enterprise Installer (64 Bit) Enterprise Installer…
How do I stop the Dropbox desktop app from opening whenever I start my computer?
I get a popup, as on the right in the image below, every time I turn on my computer. How do I stop this?
How can I get rid of a puzzling 'shared by' name on my Dropbox link?
I posted a short music piece with my new Dropbox account. When others access the file they see a "shared by" of some other person. If you click on it you go to their Dropbox account. Several people have accessed the file but this is the only name that shows up there as though this is the person who made the file. How can I…
Dropbox options in context menu stuck loading on Windows 11.
Operating System Windows 11 Dropbox App Version (if using the app) 228.4.5567 Syncing Status Up to date Question or Issue All of my files are currently online-only. About 90% of the time, when I right-click my files in Windows Explorer, the spots where the DropBox options would normally be say "Loading..." No matter how…
Drive letter change in small team to same drive letter.
Hey there, i would like some advice on what is the best practice to change the drive letter on a few workstations to the same drive letter. Currently we have a few workstations with a team dropbox account on different internal drives. For instance, - Workstation 1 has dropbox on 😧 - Workstation 2 has dropbox on F: -…
Beta Build 230.3.8686
Thanks for using Dropbox! The desktop client is regularly updated with many improvements and fixes. Download Windows(Windows 10 or later) Standard Installer Offline Installer (32 Bit) Offline Installer (64 Bit) Offline Installer (ARM64) Enterprise Installer (32 Bit) Enterprise Installer (64 Bit) Enterprise Installer…
Ability to rename Dropbox Backup machine names
Currently in Dropbox Backup all machines are named Mac (1), Mac (2), Mac (3) etc. Please add the ability to change those or at least give an alias so we can be able to understand which machine is which.
Why does Dropbox for MacBook keep 'removing' itself?
Hi, Myself and multiple users in my organisation have an issue where the Dropbox installed App on our MacBooks 'removes itself. By this, I mean, Dropbox will still be installed, we can navigate VIA finder, however we are suddenly unable to open the files. When we navigate to Dropbox on the menubar, the icon has been…
How to sync changes only from my online Dropbox account to my Windows machine and not vice versa?
I accidentally messed up two subfolders in my Dropbox folder, and deleted them. Dropbox was not running. I still have copies of those folders in my Dropbox account. How can I stop Dropbox syncing the changes to the cloud, i.e. deleting those folders from my account, when I run the app on my PC? I'd like to download them…
Dropbox Badge no longer showing edit history
Hey everyone, I recently noticed that the Dropbox Badge no longer displays who last edited a document. Instead, it mainly shows who is currently viewing the file. This was a useful feature for tracking changes without opening file history, and I’m wondering if there’s a way to bring it back. Does anyone know if this…
MacOS - Desktop folder is an alias to a subfolder of Dropbox after using a migration tool.
I am an MSP, and I have an issue with a user that has a Mac and the initial issue this morning was that he could not access his Desktop. The scenario: * M2 Macbook Pro - MacOS 15.5. * This machine was originally set up by using the MacOS Migration tool from his previous Mac (this was done a couple years ago). * This…
Beta Build 230.3.8648
Thanks for using Dropbox! The desktop client is regularly updated with many improvements and fixes. Download Windows(Windows 10 or later) Standard Installer Offline Installer (32 Bit) Offline Installer (64 Bit) Offline Installer (ARM64) Enterprise Installer (32 Bit) Enterprise Installer (64 Bit) Enterprise Installer…
How can I export all my Dropbox files to an external drive?
I AM BEING TRANSFERRED. I WANT TO TRANSFER ALL MY FILES AND DOCUMENTS TO AN EXTERNAL HARD DRIVE. HOW DO I DO IT?
How to make files "always available offline"?
Almost all my files are showing as "available offline" rather than "always available offline". How do I change this? When I right-click, the only options I get are make online only/ view on Dropbox.com/ manage hard drive space. "Manage hard drive space" lets me move files to online only but not to "always available". The…
My Dropbox desktop app was updated on my Windows device. Now I can't tell if my content is synced.
OK, so the day I dreaded seems to have finally come. Dropbox rolled out its "new appearance model" to production, bringing the end of the era of status icons overlaid on program icons and, instead, in their own neat little column carved out for themselves. Yes, my Dropbox updated today to version 227.4.4774. 🙄🙄 So, in the…
Sync failing from Mac to web to Windows11
Directory created on Mac uploads properly to web but breaks on syncing with Windows11. ls -ld on new Win11 folder shows: d--------- egb foldername where I am "egb". icacls egb /grant egb:(F) causes folder to disappear. Just started happening in July 2025. Anyone have any ideas what's going on?
"Installation failed. The Dropbox installation failed to start" error on Windows 11
Dropbox has worked fine for many years on my Lenovo Thinkpad X1, then suddenly stopped working. The link on the start menu became inactive. Starting Dropbox from dropbox.exe directly said the installation was corrupt. I have downloaded the Installer and the Off-line installer and both give the message "Installation failed.…
My internet connection is blindingly fast. Why is Dropbox moving at the speed of a crippled slug?
Title says it all. My connection is wired. My UL speed is around 800mbps at this moment. It's taken **bleep** near a half an hour to upload a measly 2.79gb. Yeah so WTF
Why is the Dropbox desktop application not working on Linux Mint?
When I try to start launch the Dropbox GUI after installing Dropbox (from the Dropbox website) on my Linux Mint desktop, it just flashes and disappears. How can I fix this? Alternatively, how can I change the location of the Dropbox directory from the command line?
Dropbox Backup migration to new computer using the same external drive
Hello, To avoid losing my data, I back it up to the cloud using Dropbox. I’m considering buying an M1 Mac mini to use as a server, so I can access my data from my MacBook Air and automate my backups. My question is: will I have to redo all my backups, or will simply connecting my SSD to the Mac mini allow Dropbox to…
Unable to set the Dropbox storage to an external drive on Mac OS Sequoia
I am using a new Mac mini 4 and this is the first time I've not been able to have Dropbox use an external drive to store dropbox data. There is a pop-up above the (i) in the preferences for Sync that says that this version of Mac OS requires cloud storage to be in a specific place. BUT I don't want Cloud Storage. I want…

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