Desktop

Folders and files status icons not working as intended on Windows
Application Affected Dropbox App for Windows Device Acer Helios Neo 16 Operating System/Browser (if using the web) Windows 11 24H2 Dropbox App Version (if using the app) 233.4.4901 Question or Issue After the last update, I can see the new Status column with the Icons of the folder/files in windows explorer. From my…
Can I refresh a file inside Dropbox, without re-uploading it from scratch?
Hi, A file or folder is downloaded from my desktop into Dropbox. I use colors etc for files and folders on my desktop, but they do not show in Dropbox. For that reason I prefer to work on my files and folders on my desktop. Is there a way to refresh a file or folder in Dropbox, without uploading it again to Dropbox. In…
Allow Dropbox Backup to backup any folder on your computer, or from other drives
Currently only files in the C:\Users path can be backed up. Please allow files in other drives and folders to be backed up.
I keep seeing a "Couldn't start Dropbox" error message on Windows 11.
bn.BUILD_KEY: Dropbox bn.VERSION: 233.4.4938 bn.constants.WINDOWS_SHELL_EXT_VERSION: 87 bn.is_frozen: True machine_id: 63673531-f177-4f51-9d84-bceb2836bb9f pid: 24720 cwd: 'C:\\Windows\\system32' real_path='C:\\Windows\\System32' mode=0o40777 uid=0 gid=0 parent mode=0o40777 uid=0 gid=0 HOME: None appdata:…
Is Dropbox available as a 64 bit download for Windows?
Since moving to Windows 11 I keep getting "Dropbox unexpectedly quit. Please restart". Windows 11 is only 64 bit and Dropbox local install is only currently available as 32 bit. I would like to see a vote on making Dropbox available as a 64 bit download on Windows. With only one day left of Windows 10 support I believe…
Folders dragged into an "online-only" folder do not get made online only
Devices: HP Elite 8200 - Win 10 Pro Dropbox Desktop App Version: 233.4.4398 Dropbox Acct: Paid, 3TB We have four identical computers all with the Dropbox Desktop App signed into our account. We have an "Archive" folder which is set to online only (because it is massive and we don't want all these files on our HDDs unless…
Dropbox Not Syncing on Windows 11 — Files Stuck with Blue Sync Icon
Hi everyone, I’ve been using Dropbox on my Windows 11 laptop without any issues until recently. Now some of my files are stuck with the blue syncing icon and never finish uploading. I’ve tried pausing/resuming sync, restarting Dropbox, and even reinstalling the desktop app — but the same issue keeps coming back. My…
I upload Excel files to my desktop app, but they only sync after restarting my Windows device.
After a recent email from Dropbox my Excel files do not update in Dropbox after I copy them to the Dropbox Folder If I turn the laptop off and then on again, then they appear as updated. What's going on, they used to update or sync on their own in 5-10 seconds!
Cannot sync due to permissions on macOS Tahoe
Device Macbook Pro Operating System/Browser (if using the web) Mac OS 26 Tahoe (same behavior on previous Mac OS) Dropbox App Version (if using the app) 232.4.5988 Syncing Status Cannot sync due to permission(s) issue. Question or Issue Over 100 files cannot sync/upload due to permission issues. Have changed folder and…
Uploads are painfully slow today both on the Dropbox website and the desktop app.
Device Macbook Pro 2021 M1 Operating System/Browser (if using the web) macOS15.6.1 Dropbox App Version (if using the app) 234.3.5540 Syncing Status Up to date" Question or Issue All uploads are super slow today, I have tried Chrome as usual, Safari, and the Dropbox App. What should be a 15 minute upload is taking 2-3 hours…
I have trouble installing Dropbox on Windows 11; I keep seeing an error 2 message.
Hey guys Having trouble installing Dropbox (both online and offline installer) on my Windows 11 pc. Event viewer has the 2 following errors: - DCOM got error "2" attempting to start the service DropboxUpdaterInternalService123.0.6299.49 with arguments "--com-service" in order to run the server:…
I can't upload/sync a file to my Dropbox account from my laptop.
Hi, I've been trying to upload a document to dropbox from my laptop so that I can work on it from my ipad. However, it seems to be stuck syncing and not loading. I've checked my firewall and it allows dropbox. My memory is almost full but not. I can't download the dropbox, and I can't delete whatever dropbox I have on my…
I can't view online-only files after upgrading to Windows 11.
I just upgraded my laptop to windows 11 after resisting for a long time. Now I cannot open any of my dropbox online-only files (especially .jpg and .pdf) and the system says it cannot access those files. If I make available offline, then the files open just fine. Please help. Device Dell XPS 13 Operating System/Browser (if…
Can I remove the Dropbox context menu entries on Windows 11?
Device HP Laptop & HP Desktop Operating System/Browser (if using the web) Windows 11 Dropbox App Version (if using the app) 230.4.8797 Dropbox Plan N/A Question or Issue How do I get rid of the File Explorer extensions that keep showing up. I have no use for them and they just take up space:
Dark mode for the simplified version of the Dropbox desktop app.
It has recently come to my attention that Dropbox has some problem with Windows 7. For anyone who uses it, you're aware that it still functions better than most modern operating systems but for some reason Dropbox seems to believe that Windows 7 should stop being supported because it's "old". Clearly Dropbox does really…
How can I clear up space on my device?
Dropbox Plan School Device Windows Laptop Operating System/Browser (if using the web) Windows 11 Question or Issue My dropbox was connected to my schools files and started syncing out of nowhere, downloaded 400GB onto my laptop. I went to the security settings on dropbox and removed my computer from the account and…
Unable to make files available 'online-only' despite managing disk space
Application Affected Dropbox Device Laptop Operating System/Browser (if using the web) MacOS 14.6 Dropbox App Version (if using the app) 234.4.5591 Question or Issue I am unable to clear my hard drive space from Dropbox files, despite making them available online only. After navigating to the Sync & Storage section and…
Dropbox Re-reading Issues on Macos
Dropbox on macOS is killing my workflow, and has been for quite some time. Bug: Every time I open a local (fully downloaded) file, Dropbox re-scans the entire thing to check for changes. Fine for tiny docs, but for my 200-400GB video files? It grinds my Mac to a halt in any media player. (No upload - just pointless…
Can I restore my old Dropbox backup set up after my computer repair?
Hi, I have had to recently restore my Macbook completely (it was repaired and the OS re-installed). I had my Dropbox connected to my MBP and backing up the Documents, Download and Desktop (from now on refered as DDD) folder. Before the restore, the path to these folders was inside my Dropbox folder. Something like:…
Add a Dropbox feature to help us find empty subfolders.
Hello, I would like to suggest a feature to locate subfolders that have no information in them. I love the duplicate finder feature and have used it quite a bit but now, I am having to go back through each sub folder to find the folder that I deleted the duplicate from. It would just make life easier:). Thanks, Marsha
My desktop app in Windows 10 hasn't been syncing for over an hour
Device Desktop PC Operating System/Browser (if using the web) Windows 10 Dropbox App Version (if using the app) (200.4.7123 - found in app settings or About section) Syncing Status "Syncing 3 files" Question or Issue My upload brodband speed is over 8 mbps so three videos totalling about 700 MB should take only around 12…
The Dropbox app is freezing consistently on my Windows 11 device.
Hello! I have had Dropbox crashing on my Windows 11 machine for some time now, I have the most updated version and the workaround I have found is to end the Dropbox task and restart the app. Please help!
Stable Build 234.4.5591
Thanks for using Dropbox! The desktop client is regularly updated with many improvements and fixes. Download Windows(Windows 10 or later) Standard Installer Offline Installer (32 Bit) Offline Installer (64 Bit) Offline Installer (ARM64) Enterprise Installer (32 Bit) Enterprise Installer (64 Bit) Enterprise Installer…
Dropbox isn't syncing on my Windows 11 computer
Hi - I am running Windows 11. Dropbox is not syncing on my computer - anything I update from my pc is not appearing when I access DB from other devices. When I double click on the app, nothing seems to happen. I see 3 dropbox processes running in task manager, but in file explorer, there are no icons appearing next to my…
Dropbox business plan expired, but I cannot open files from my local HDD.
DropBox business plan license expired, but I cannot open file from my local HDD, Error showing "There was an error opening this document. The file cannot be accessed by the system" This error shows when I want to open pdf file, other file formats like Word, Excel, JPG file show another error. please help in this regards
Getting an error when trying to open documents in various Dropbox folders
Application Affected (Dropbox Folders) Device Samsung Laptop Operating System/Browser (if using the web) (Windows 11) Dropbox App Version (if using the app) N/A Question or Issue 1. A very large of the files (Word, PDF) in various Dropbox folders do not open. For Word files, i get the foll message: 2. Such files in the…
Having to reinstall Dropbox every day to sync my files on a MAC
For a couple of months I have been having to reinstall Dropbox every day. If I don't, my team members aren't able to see any changes that I have made.
Dropbox app is stuck indexing on Windows 11
Device LG Gram Operating System/Browser (if using the web) Windows 11 Dropbox App Version (if using the app) 233.4.4938 Syncing Status Indexing... Question or Issue I have 3 computers, two Windows 10 and one Windows 11. I have both a personal and corporate dropbox accounts. Both work and sync fine on Windows 10 machines.…
I need my files to sync locally on my device, and not online-only. How can I change the cloud icon?
I spent three days downloading my folders and files onto my new computer, MiniMac. Then after all was done the folders and files are showing they are online only. I have read for two hours all the posts and replies on this forum and directly on dropbox.com and all I have managed to do is give myself a headache and be more…
Desktop folders are unavailable and switched to aliases after deleting the Dropbox app on Mac
I had deleted dropbox off of my MacBook because I was having some glitches with my files and wanted to redownload it. I had continued to save files in my folders saved on my computer that had previously been backed up by dropbox. However, today, I found that my Desktop, Documents, and Downloads folder are all locked and…

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