Desktop

I see logs of the same device under various IP addresses and Dropbox re-synced to another drive.
HP Elite Book 850 G3 windows 11 Pro /google chrome I wanted to migrate from an Acer aspire onto the machine above. it all worked fine and drop box was successfully set up on drive D: Then Dropbox told me Gee you've exceeded your three device maximum. I discovered how to get rid of PC's That I haven't used in years. It told…
I'm seeing a weird exclamation mark next to Dropbox on Xmind on my iPad.
Hello, My Dropbox app on iPad is not syncing with my Windows 11 desktop. For example, when I open a mind mapping software that I use (Xmind) and try to open a mind map that I saved in Dropbox desktop: beside the Dropbox icon, there is a circle formed by two arrows with an exclamation point inside of the circle. I cannot…
I need Dropbox files redistributed between two drives, due to the lack of space.
Whatever is you subscription [mine 2Tb] you may think the [File System] in two way: [DISK] I have all my files on MY MAIN PC that are managed to Cloud + other BKP PCs by Dropbox. Only BKP PC get ALL FILES. Not much you change in your way of working with or without Dropbox working, Network available or not. ( at list ... in…
Can I sync existing files on the D: drive with Dropbox?
Windows 11. Data is kept on a separately partitioned drive D: on the computer. Is there a way to sync these files with Dropbox so that changes made to these files are also synced to Dropbox, as well as changes to these files made through remote devices such as an Android phone sync back through Dropbox to the local file on…
How can I have my Dropbox folder on an external drive with macOS on File Provider?
What is the deal with External drive support for Dropbox for macOS on File Provider, as described in this article? https://help.dropbox.com/installs/mac-external-drive-support I am on the latest macOS Sequoia 15.0.1 and latest Dropbox client v210.4.4854. I have an USB external drive, AFPS-encrypted. After I go through the…
Can I sync my Downloads folder to Dropbox by dragging it to the desktop app?
Device: ROG GL702VMK Operating System/Browser (if using the web): Windows 10 home v 22H2 Dropbox App Version (if using the app): N/A I'd like to include my Downloads folder into Dropbox. Just today I needed to access a file that was saved into my Downloads folder that I needed to access from my phone. My Downloads folder…
Multiple selective sync conflict folders after a hard drive repair
Device iMac Retina 5k, 27 inch, 2019 Operating System/Browser (if using the web) Sonoma 14.7.6 Dropbox App Version (if using the app) v229.4.5197 Question or Issue We are experiencing selective sync conflicts after a team member reinstalled Dropbox following a hard drive repair. This has resulted in many duplicate folders…
Support for Mac OS 10.13.x being dropped
Application Affected Dropox Device 2015 15" Macbook Operating System/Browser (if using the web) Mac OS 10.13.x High Sierra Dropbox App Version (if using the app) 230.4.8797 Question or Issue My entire business operation runs FLAWLESSLY on 2 solid amd beautifully made 2015 Macbook computers...using Adobe Suite and many many…
I can't see my recent photos on my device when using the desktop app.
Device N/A Operating System/Browser (if using the web) N/A Dropbox App Version/Browser Version N/A I have just installed Dropbox on a new laptop and the most recent photos are not on my device - only online - using Windows 11
Clarification needed for the Dropbox desktop application on Mac OS 10.13
Hi. On July 13th, I received an email from Dropbox (my emphasis): Starting in July 2025, Dropbox will begin limiting support for macOS 10.13–10.15. Unless you update your OS, this means you’ll be switched to a lighter version of the Dropbox desktop app at that time. You’ll still have access to core features like syncing…
Beta Build 231.3.5660
Thanks for using Dropbox! The desktop client is regularly updated with many improvements and fixes. Download Windows(Windows 10 or later) Standard Installer Offline Installer (32 Bit) Offline Installer (64 Bit) Offline Installer (ARM64) Enterprise Installer (32 Bit) Enterprise Installer (64 Bit) Enterprise Installer…
Will my files get deleted from my Mac if I remove them from my Dropbox folder?
Here's my situation. I have a MacBook Pro 16 that I'm giving to my son. I'm not going to erase the computer, just get my files off of it. When it comes to dropbox, if I delete this folder, if any files were to be deleted off the dropbox cloud, would they go to the extended version area for me to see and reinstate onto the…
Can't get the Dropbox folder on the sidebar on Mac OS
Application Affected Dropbox App Device MacBook Air - Sequoia v 15.5 Somehow I deleted the app from the favorites sidebar in finder and can't get it to go back over. When I drag it over to the favorites column in finder, the app won't stay. How can I get it back to favorites? .
I did an advanced reinstall of my Dropbox app, but now it won't start (Windows 11).
Hi, I'm running a fully-updated Win 11 and had the latest Dropbox desktop app. As I'm in China I run Astrill VPN and have both Kaspersky and Malwarebytes apps for security. Dropbox wouldn't load so, after disabling all services and restarting several times, I uninstalled and reinstalled according to this:…
Dropbox Sprig Electron View message on Windows when shutting down my computer.
Application Affected Windows shutdown Device HP Intel(R) Core(TM) i7-1065G7 CPU @ 1.30GHz 1.50 GHz, 8 GB Operating System/Browser (if using the web) Windows 10 version 10.0.19045 Dropbox App Version (if using the app) 229.4.5197 full version Question or Issue Every time I shut down my computer, it sits and waits for a…
Postinstall script isn't working with new 230.4.8797 app version.
I’ve been deploying Dropbox via a custom postinstall script to extract the HelperTools without prompting for admin credentials. This approach has worked for previous versions. With the current version, however, I now see an admin prompt after installation. If I decline, Dropbox shows the badge: "Dropbox is not updating…
My files are not syncing across my two Mac computers
I suggest that Dropbox should synch the files across my devices again. I could not find any way to give you a feedback. Is that intentional? My files are not synched today on two machines with the latest Mac OS X computers (15.6 (Sequoia 24G84)). Please, make it work again. Thanks, Zdenek
The Dropbox app is using 21GB RAM on my new Win11 device, and no files are syncing.
I have a new HP laptop with 32 GB of RAM and Win11. Dropbox worked well on my old Dell PC with only 8 GB RAM and Win10. On my HP, Dropbox is using so much memory, 21 GB (and 20% of the CPU) that it is slowly down everything else. And, no files are being synced. All up-to-date. Any suggestions? I keep having to end the…
Warnings that syncing will stop unless we update Mac OS to a newer version
I've recently seen warnings that dropbox will not continue syncing unless we update Mac OS to a newer version. I get it, 10.14 is old. The issue our company has is that we have a series of computers which require 10.14.6 in order to run 32 bit applications that there are no replacements for. 10.15 and up will not run 32bit…
Beta Build 231.3.5638
Thanks for using Dropbox! The desktop client is regularly updated with many improvements and fixes. Download Windows(Windows 10 or later) Standard Installer Offline Installer (32 Bit) Offline Installer (64 Bit) Offline Installer (ARM64) Enterprise Installer (32 Bit) Enterprise Installer (64 Bit) Enterprise Installer…
I uploaded a folder from my desktop to Dropbox, but I'm not seeing it on the website
Hi, I uploaded the folder, containing all the folders of my website, from my desktop into Dropbox. Next I tried two things: * I created a new folder, oploaded it to the the folder of my site on my desktop, checked the folder in Dropbox: the folder was not synchronised; * - I created a new folder, uploaded it to Dropbox,…
Stable Build 230.4.8797
Thanks for using Dropbox! The desktop client is regularly updated with many improvements and fixes. Download Windows(Windows 10 or later) Standard Installer Offline Installer (32 Bit) Offline Installer (64 Bit) Offline Installer (ARM64) Enterprise Installer (32 Bit) Enterprise Installer (64 Bit) Enterprise Installer…
Dropbox update has caused Windows File Explorer to slow so badly I cannot work
Ever since this update was forced upon us, my File Explorer no longer works properly. It takes forever to load with a green bar at the top and white icons. When it does finally load, if I click on a file to either open it or copy it or whatever, I get the blue donut and nothing happens for ages. I have to go away and do…
I keep seeing a "To sync this file, give Dropbox permission to access it." error on my Mac.
Device MacBook Pro (13-inch, 2020, Four Thunderbolt 3 ports) (Quad-Core Intel Core i5) Operating System/Browser (if using the web) macOS Big Sur 11.7.10 Dropbox App Version (if using the app) 229.4.5197 Syncing Status 89 files are unable to sync Question or Issue Hi! I'm essentially having the same issue detailed in this…
Ability to grant Dropbox desktop app access to Mac Library system folders
I have files in a folder Library>Audio>Presets that are constantly updated but there is no way to add this folder to the desktop app. The workaround is to copy the folder to another folder to have it uploaded. Duplicating data on the host machine is not ideal. Can we have an option where we can perhaps type the folder…
Why do some folders have the syncing icon when nothing is syncing on Windows?
Hi everyone, Since Dropbox updated the icon system, on my Huawei PC there are some folders that constantly show the two blue circular arrows, indicating continuous synchronization. This only happens on this specific PC, not on my other devices. The status says “All files are up to date,” and under “Issues” I see “No issues…
Rename Dropbox Folder like any other type of folder
Having just swapped plans from Teams to Professional I've encountered a massive issue in that I can't rename the root Dropbox folder from Dropbox (Personal). This has effectively removed all file links in my documents. Now as a Professional using Autodesk, Adobe etc, that is a huge issue, as I need to re-link all of my…
What is the best way to backup content from Dropbox to an external HD?
I’d like to backup the entire contents of my large Dropbox account to an external hard drive. What is the best way to do this? Considerations: * I have a complex web of folders and files, some of which are online-only and not. I’d like to keep the current setting of which are online-only and which are not. Syncing down in…
Issues with local files showing a cloud icon on Mac OS 26/Dropbox Beta Build 230.3.8686
I am using Macos 26 public beta and Dropbox Beta Build 230.3.8686 on my Imac. My Dropbox storage is on an external SSD. All of the local files show a cloud with an ! in the middle. The message states “Cannot connect with helper app.” I would appreciate any help. Thanks, Kyle
How do I resolve selective sync conflicts on Dropbox desktop for multiple devices?
Hi Dropbox Community, I’m using Dropbox Plus on Windows 11 and macOS (latest desktop app) to sync files across two devices, but I’m facing selective sync conflicts. Some folders I’ve deselected for syncing still appear or cause errors (e.g., “sync in progress” hangs). I’ve checked settings in the Dropbox app, ensured both…

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