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Zip files are corrupted and can't be opened
Operating System/Browser (if using the web) Windows 11 & Android Question or Issue In May this year, I cleaned up my dropbox. So I zipped some folders and then deleted them. Now that I need any of the files, I unzip the files, but all documents and pictures are corrupted and I can't open them. There is data inside (it has…
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Syncing between two devices.
Device N/A Operating System/Browser (if using the web) N/A Dropbox App Version (if using the app) N/A Syncing Status N/A
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"Couldn’t communicate with a helper application" - Can't access large file offline.
Hi there, I've got a large file (115GB) on my online folders I'm trying to make available for offline access, but every time I try to get it, a pop-up comes up saying: Couldn’t communicate with a helper application. My device is a MacBook Pro 13" M2 2022 MacOS Sequoia v15.6.1 Latest version of Dropbox app (downloaded…
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Can I sync my Dropbox files on the website with my new SSD drive?
Hello. I have a 2Tb Dropbox account. My SSD drive failed in my desktop. It does not contain the OS, so the desktop is fine. I am replacing this SSD and want to re-sync FROM the cloud back to this SSD - and then keep both synced all the time. How do I do this? Thank you.
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Can I stop seeing notifications every time a backup file becomes online-only?
Device Windows 11 & Ubuntu Dropbox App Version (if using the app) 231.4.5770 (Windows and Ubuntu) Question or Issue I am using Dropbox on Windows and Ubuntu. On Ubuntu I am using the DejuaDup backup utility which is syncing to Dropbox. The issue is I am getting endless notifications like the one pictured: I'd like to opt…
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I keep receiving errors after reinstalling the Dropbox app on my PC.
Integration Affected: N/A Device: N/A Operating System/Browser (if using the web): N/A Dropbox App Version (if using the app): N/A Question or Issue I uninstalled because of space issues and used chat GPT to clear out lingering dropbox files because it was all saved to my PC. i went to reinstall and now i get installation…
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Desktop app (osx) cannot open recently created files
Device iMac Operating System/Browser (if using the web) macOS11.7.10 Dropbox App Version/Browser Version 231.4.5770 Question or Issue When working from my desktop (iMac) I cannot use the finder to open files that have recently been created and saved from my laptop. Files appear synched and have preview information: But an…
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"There is not enough space on Dropbox" error when copying files from my Dropbox folder
Device (Lenovo LOQ15) Operating System/Browser (if using the web) (Windows 11) Dropbox App Version/Browser Version (230.4.8797) Question or Issue I'm trying to copy from Dropbox to a hard-drive and I keep getting this error message.
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Beta Build 232.3.5815
Thanks for using Dropbox! The desktop client is regularly updated with many improvements and fixes. Download Windows(Windows 10 or later) Standard Installer Offline Installer (32 Bit) Offline Installer (64 Bit) Offline Installer (ARM64) Enterprise Installer (32 Bit) Enterprise Installer (64 Bit) Enterprise Installer…
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How can I cancel the syncing of individual files, once it has started?
Device Mac M2 Operating System/Browser (if using the web) MacOS Dropbox App Version (if using the app) Up to date Question or Issue I use the desktop app. I stream all files. I click the cloud/down arrow icon next to the file to begin syncing. It turns out I don't want to sync this file because it is too large and I would…
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Dropbox desktop app not syncing after a Windows update
I use the free version of Dropbox installed on three computers, two laptops with Windows 10 O/Ss and the third an iPad. I generally use one specific laptop (call it Dell) to make any necessary alterations to my Dropbox files and I rely on the Sync feature to update Dropbox on the other two machines However, a couple of…
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How can I delete some protected files on my Mac device?
I have a MAC PC and it has leftover files from a prevoius job I had. I am trying to remove these files but it will not let me. Says they are protected. Its my MAC and I want the files gone as I do not work them anymore and they will not allow me to access Dropbox so I can delete the files from my PC How can I remove these…
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When I try to access my folders on Windows 10, File Explorer freezes.
Device Dell XPS Operating System/Browser (if using the web) Windows 10 Dropbox App Version/Browser Version v229.4.5167 Question or Issue Though I can access documents through Word or excel, and folders and files not in Dropbox are accessibe. But when I try to open any folder in Dropbox, or right click to display…
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My .psb thumbnails don't work for macOS.
Hello, One of the reasons I use Dropbox is that as a graphic designer I need to store files on the cloud. I also like to use macOS for better optimization with my workflow, however I am now thinking two things: 1) either I switch back to Windows since the Dropbox integration is much smoother in my experience 2) switch to…
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How can I disable the status column on Windows?
Dear Madam/Sir, I have a paid subscription of Dropbox and as a professional writer I use mainly Explorer and Microsoft Office with hundreds of different files and documents. I am orientated to the name of my files and documents, and therefore I don't want to see any other information, as it is very distracting and useless…
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Cannot set default sync state for new files to "available offline"
I am unable to select "Available offline" as the "Default sync state for new files" within the desktop application Preferences. I do have the ability through the "right click" menu to "Make available offline" or "Make available online-only" This was working in previous versions. I only noticed recently because someone…
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Beta Build 231.3.5710
Thanks for using Dropbox! The desktop client is regularly updated with many improvements and fixes. Download Windows(Windows 10 or later) Standard Installer Offline Installer (32 Bit) Offline Installer (64 Bit) Offline Installer (ARM64) Enterprise Installer (32 Bit) Enterprise Installer (64 Bit) Enterprise Installer…
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Stable Build 231.4.5770
Thanks for using Dropbox! The desktop client is regularly updated with many improvements and fixes. Download Windows(Windows 10 or later) Standard Installer Offline Installer (32 Bit) Offline Installer (64 Bit) Offline Installer (ARM64) Enterprise Installer (32 Bit) Enterprise Installer (64 Bit) Enterprise Installer…
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My Apple Mini is stuck on indexing in the desktop app
Device Apple Mini Operating System/Browser (if using the web) mac os: Sequoia 15.3.1) Dropbox App Version (if using the app) Latest Downloaded Syncing Status Indexing last 12 Hours Question or Issue I re-installed dropbox and have tried to sysnc to new imac but is stuck on indexing. Have give it full access to hard drive…
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My C:\ isn't accessible after deleting my account
Does Dropbox have the ability to pull up laptop external hard drive files. Problem is, soon I subscribed Dropbox went crazy pulling everything. And I end up canceling and my computers C:\ is not accessible. Access is denied. Location is not available Dropbox Plan Im sure it was basic or standard. I jumped the gun and…
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"Do not sync" option on desktop not appearing? (Mac)
I have large folders I do not want to sync — from my computer to Dropbox — but when I right click, there is no option for "Do not sync". It appears sometimes when I re-install Dropbox or if I log out and login again, but it's temperamental and doesn't always appear.... Screenshot of my "right click" menu below. This is so…
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Accidentally deleted .dropbox file
Device MacBook Pro Operating System/Browser (if using the web) macOS Sequoia 15.5 Dropbox App Version (if using the app) 230.4.8797 Question or Issue I deleted the ".dropbox" file from the root folder by mistake. I did this from the Terminal, so I have no way to restore it. What is the consequence of this? Is there a way…
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My File Explorer on Windows 10 keeps freezing after the latest Windows update.
Device Dell XPS Operating System/Browser (if using the web) (Windows 10 Version 229.4.5197 Though I can access documents through Word or excel, and the left side of File Explorer is working, when I go to the right side of File Explorer to click on a document (or, use the right side to find my document, for example when its…
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Why are my files showing both on my desktop and my local Dropbox folder?
Device: PC Operating System/Browser (if using the web): Windows 11 Dropbox App Version (if using the app): I just deleted the Dropbox App Syncing Status: Status was up to date with hundreds of sync conflicts. Question or Issue When I open Windows Explorer, Dropbox files now show are on desktop as well as in dropbox folder?…
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Error 0x8007016A: The cloud file provider is not running.
Here’s the full text from the error window in your screenshot: ⚠️ Interrupted Action An unexpected error is keeping you from copying the file. If you continue to receive this error, you can use the error code to search for help with this problem. Error 0x8007016A: The cloud file provider is not running. File: * Name:…
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Dropbox is making me re-download everything every time I reinstall the desktop app.
Every time that there is some issues with dropbox or I need to reinstall macos, I have to go through the painful experience of re-downloading all files stored on dropbox locally, because I want to have them available offline, as well as online. I am talking about files that are already on my local drive, but are not going…
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Should I opt out of File Provider?
Device Macbook Pro M1 2021 64gb RAM Operating System/Browser (if using the web) macOS 15.3.2 Dropbox App Version (if using the app) 229.3.5074 Dropbox Plan Plus So I'm thinking about opting out of File Provider. I'm a design engineer and music producer. So I'm using a lot of "offline files", such as: * Figma – downloading…
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Couldn't start Dropbox due to a permission error. What can I do?
My Win 11 Dropbox client suddenly stopped working and I'm now receiving a permission error. I attempted a re-installation but still get the exact same error. Any suggestions on how this can be fixed? The error log is below: bn.BUILD_KEY: Dropbox bn.VERSION: 230.4.8797 bn.constants.WINDOWS_SHELL_EXT_VERSION: 84…
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I can't install the Dropbox desktop application, why?
Hi, I also have this installation problem. I upgraded my PC and Dropbox failed. So I completely uninstalled it - including those folders the "advanced reinstall" tells you not to... I assumed I just needed to login and get the files back. Any suggestions welcome! Rob
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I see logs of the same device under various IP addresses and Dropbox re-synced to another drive.
HP Elite Book 850 G3 windows 11 Pro /google chrome I wanted to migrate from an Acer aspire onto the machine above. it all worked fine and drop box was successfully set up on drive D: Then Dropbox told me Gee you've exceeded your three device maximum. I discovered how to get rid of PC's That I haven't used in years. It told…