Desktop

My app was stuck syncing a file for 24 hours.
Issue: Dropbox sync silently hung for 24 hours on a single problematic file instead of skipping it or showing an error. This blocked all other files from syncing. When I contacted support asking to identify the blocking file, the CSR explained what 'sync' means instead of checking sync logs, and wasted 2 hours reinstalling…
Clarification re sync on macOS 10.13
Hi. On July 13th, I received an email from Dropbox (my emphasis): Starting in July 2025, Dropbox will begin limiting support for macOS 10.13–10.15. Unless you update your OS, this means you’ll be switched to a lighter version of the Dropbox desktop app at that time. You’ll still have access to core features like syncing…
I got a popup on my device asking me to upgrade, even though notifications are off.
I have always left "Do not disturb" to on and disabled all app notifications in my windows 11 system settings. Today Dropbox posted a big popup in the center of the screen while I was doing something else. It was a notification that my free account was full and offered an option to upgrade or clear up space but no option…
Dropbox backup does not recognize my 2nd and 3rd internal hard drives.
I am trying to backup some folders from my two data hard drives installed internally on my Windows 11 computer. Dropbox isn't allowing me to choose additional hard drives within my computer, only the HDD which is used for installed programs only, no data such as documents, pictures, music, videos, project data, etc. (that…
All of my files/folders are online-only, but they still take up space from my hard drive.
Device MacBook Operating System/Browser (if using the web) Sequoia 15.6.2 Dropbox App Version (if using the app) Unknown Dropbox Plan Unknown Question or Issue All folders and files are Online Only. The blue icon next to each confirms this. Yet it continuously fills the hard drive. Dropbox tech support completely…
Stable Build 232.4.5988
Thanks for using Dropbox! The desktop client is regularly updated with many improvements and fixes. Download Windows(Windows 10 or later) Standard Installer Offline Installer (32 Bit) Offline Installer (64 Bit) Offline Installer (ARM64) Enterprise Installer (32 Bit) Enterprise Installer (64 Bit) Enterprise Installer…
Shared content takes up space, and issues downloading content since my account is full.
Good afternoon! Nothing has been downloaded to my drive, but it says there is no space available. I have also been given shared access, and these files are taking up space, even though they are all stored on the owner's drive. Why are these files taking up space on my drive? Because of this, I am unable to download my own…
No sync icons and right-click menu items on Mac
Dropbox was working fine on my laptop until recently. I don't remember any manual update of any program or OS recently. I'm on MAC Venture 13.4.1 + Dropbox v213.4.4597 The sync icons and the menu options when you right click on a file or folder in Dropbox are not showing. I have tried all options that I could find online:…
Dropbox won't start or allow login after upgrading to Mac OS Sonoma.
Application Affected Dropbox Mac Desktop Device Mac Studio Operating System/Browser (if using the web) Mac OS Sonoma 14.7.8 Dropbox App Version (if using the app) 205.4.5765 Question or Issue Today I upgraded from Monterey (which was working perfectly) to Sonoma because an app I needed required the update. Now the Dropbox…
I don't like the UI of the latest beta version of the Dropbox desktop app
The current UI (7/30/25) is absolutely perfect, and doesn't need any changes. The new Beta UI actually removes key features and information like sync status and sync order and history. Please, Staff, I can not express in words, please do not push this Beta forward. If you insist on releasing this UI, then please allow me…
Please make selective sync available in the drop-down menu of Windows Explorer.
On windows, if there was only a way to right click and select selective sync instead of having to go through preferences and click tens of time (if I have many subfolders). Please mark it as urgent.
Thumbnails aren't showing anymore when using the desktop app on Windows 10.
Has been like this for a while. Very annoying when trying to sort pictures. Thumnails show fine on other picture folders. I use version v230.4.8797. I use Windows 10 Home, 22H2 Sync folders: All is selected. Sync preference is: Available offline. 'Save hard drive space' is deactivated.
Microsoft files on Windows 11 are prompting for a Dropbox sign up every time I try to open them.
Hello, I have the Dropbox desktop app installed and every time I open Excel or Word this Login screen appears asking to "Log in or sign up to Dropbox to link with Microsoft Office 365" Is there a way to disable this? Microsoft 365 Device PC Operating System/Browser (if using the web) Windows 11
Beta Build 233.3.4791
Thanks for using Dropbox! The desktop client is regularly updated with many improvements and fixes. Download Windows(Windows 10 or later) Standard Installer Offline Installer (32 Bit) Offline Installer (64 Bit) Offline Installer (ARM64) Enterprise Installer (32 Bit) Enterprise Installer (64 Bit) Enterprise Installer…
I'm trying to link my desktop app, but I get an error there are too many devices connected.
I got a new laptop and I'm trying to link this device to my work email dropbox but it won't link even after unlinking them on my account. it keeps saying that device limit has been reached but I've logged it off on my PC. I even removed all device on the security section. now I'm not sure why it's not logging in.
Can't see online only folders on the desktop PC, after reinstalling the app.
One morning I woke up to a "disk full" error on my pc. For whatever reason, Dropbox had decided to download my entire Dropbox to my pc. I stopped the syncing and uninstalled Dropbox app. Restarted and re-installed the Dropbox app and selected only a few folders to store on my hard drive. Completed the setup, but now I only…
The Dropbox desktop app gives me a startup error on my Windows computer
Please help me with the app for my PC I've been trying to intsall the app but it won't start. I already used revo uninstaller to delete all the files and deleted them manually but it didn't help. It installs but it won't open. I've tried several times and changed the account. Nothing helps. Can someone please help me?…
Folder Aliases (Desktop, Documents, Downloads) created by Backup not working properly
Device Macbook Pro Operating System/Browser (if using the web) Sequoia Pretty much what the subject says. After an update it seems Dropbox automatically began backing up those folders. I'm fine with that but the aliases DB created aren't working properly. I suspect it's due to the fact that the new backup folder (Mac)…
I can't download the desktop app's latest version 232.4.5926. It redirects me to my home page.
Forgive me if I'm being stupid here, but no matter which version of the above I try to download, the link just redirects me to my Dropbox home and not a download... I've tried on multiple devices, multiple browsers, and both logged in and logged out of my Dropbox account but the same happens... Do I need some kind of…
I'm getting an error when reinstalling the desktop app on Mac OS
I was able to signing previously, but after a system restore and reinstallation of the MacOS, this is the only application giving an error. This is the error: bn.BUILD_KEY: Dropbox bn.VERSION: 228.4.5567 bn.constants.WINDOWS_SHELL_EXT_VERSION: 80 bn.is_frozen: True machine_id: 24bad416-b43f-52a8-9ff3-909263253e76 pid: 1685…
It usually takes time for the syncing changes to appear between two devices. What can I do?
Device (ibm lenovo YOGA) and another is a (Samsung with Intel EVO) Operating System/Browser (if using the web) (Windows 11 home.) BOTH laptops Dropbox App Version (if using the app) N/A Syncing Status N/A Question or Issue i need to go back and forth between 2 laptops, but the sync often never happens same-day. I need to…
DropboxInfiniteProxyHelper quit unexpectedly. How can I resolve this?
Starting Dropbox (which happens automatically when I logon gives the error DropboxInfiniteProxyHelper quit unexpectedly. This seems to be due to an invalid code signature. See the trace below. Mac Os X 11.6.7 Dropbox 231.4.5770 I tried re-downloading and restarting Dropbox, but with the same results. Process:…
After Effects with DB Desktop Sync - New, worse problem.
Device (Mac Studio Ultra M2) Operating System/Browser (if using the web) (Sequoia 15.6.1) Dropbox App Version/Browser Version (232.4.5926 Question or Issue My team is dead in the water on this, would appreciate a prompt reply. There are many threads about opening a local-synced After Effects (AE) project, footage that is…
The Dropbox app is stuck indexing files on my Windows 11.
I installed Dropbox on a new computer running Windows 11, and the local Dropbox folder does not display any files or folders—it is completely empty while Dropbox has been showing "Indexing" for over 15 hours. I've already tried uninstalling and reinstalling, but the problem persists. I also selected a few folders and files…
How to stop "This shared file already synced" pop-up when opening synced files from a shared link
Hey! This is a very recent issue for me, it was fine before Every time I open a Dropbox link to a file that's already synced on my computer, I get this annoying popup saying the file is already synced (screenshot below). Can we please get a "don't show this again" option? It's super annoying when you're opening links all…
The desktop app on my Mac is stuck on 'Indexing'
Operating System/Browser (if using the web) MacOS12.7.6 Dropbox App Version (if using the app) 231.4.5770 Syncing Status Indexing frozen I have an issue with Dropbox. In the Activity (top right) I am seeing Indexing (25%)... this does not progress. I have had a new hard disk on my Mac a while back could this be an issue?…
We can't open After Effects files unless we make them available offline on our MacOS device
Hi, We’ve been using Dropbox for our After Effects projects for many years. Previously, when we clicked on a .aep file, the project and all linked assets from different locations would automatically sync and open without any issues. However, for the past few weeks we’ve been experiencing a different behavior: we can’t open…
Dropbox external drive backup stuck at backing up 1.64GB of 14TB
Application Affected Dropbox Backup Device Mac Mini M1 (2020) Operating System/Browser (if using the web) MacOS Sequoia 15.6.1 Dropbox App Version (if using the app) 232.3.5889 (232.3.5889) Question or Issue Dropbox Backup thinks my 14TB external drive is backed up. It's showing as Done and 1.64GB in size. Looks stuck…
All of my Dropbox files became online-only and I can't move them to another drive.
Dropbox Plan (Plus.) Device (Alienware Aurora. R11) Operating System/Browser (if using the web) (Windows 11,) Dropbox App Version (if using the app): N/A Question or Issue My 2TB data disk (D:) was getting full so I decided to upgrade to a 4TB disk. I seemed simple enough to install the larger disk, copy Dropbox files to…
After moving Dropbox folder, Dropbox app is stuck at "Downloading 31 files..."
I've moved Dropbox location from system drive to other drive (from Preferences -> Sync -> Change location). It completed moving after 5 hours. It's been few days since the move and the app is stuck now at "Downloading 31 files...". In Explorer, most of the files have this icon: I have enough disk space on my PC, enough…

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