Desktop

I lost my Dropbox folder after my hard drive crashed. What can I do to get it back?
Recently my hard drive crashed and I lost my Dropbox folder on my desktop. I can still log into my Dropbox account, but don't have access to the folder on my desktop that mirrors what I have on Dropbox. How do I get it back so I can add files to my Dropbox account? It was suggested that I download the Dropbox app for…
My Dropbox app has stopped syncing and I can't make files online-only.
Question or Issue How do I make online only when the option has disappeared as dropbox has stopped syncing?
I'm trying to save PDF files to my desktop app, but I get an error that they'll get removed instead.
Device (Dell XPS 15) Operating System/Browser (if using the web) (Windows 11) Dropbox App Version (if using the app) 232.4.5926 Syncing Status - Up to Date Question or Issue When saving a pdf to my dropbox folder I receive a message asking me to confirm removal of the document that I want to save? Again - this happens when…
Debian Trixie - Policy will reject signature within a year, see --audit for details.
Warning: http://linux.dropbox.com/debian/dists/trixie/Release.gpg: Policy will reject signature within a year, see --audit for details Control: http://linux.dropbox.com/debian/dists/trixie/Release.gpg: Sub-process /usr/bin/sqv returned an error code (1), error message is: Signing key on…
How can I stop files from syncing?
I, like many other submissions in this community, have started a huge sync which I do not want. I my case I am trying to upload ca 1TB of files, but not sync them. Many of these, ca 1/2, were already on Dropbox, so all I wanted to drop them into Dropbox. And to get a message "it already exists, do you want to overwrite…
Quick look isn't working on files, it shows an icon only on Mac OS Sonoma
I got a new M3 MBP and have been transferring everything over. On my old MBP 2015 I could use quick look to see what the files were both offline and online. On my new MBP when I do quick look it only gives me an icon. It doesn't show what is in the file or the photo. I really need to be able to see what is in these files.…
Can't start the Dropbox desktop app. I'm getting a permission error.
bn.BUILD_KEY: Dropbox bn.VERSION: 232.4.5988 bn.constants.WINDOWS_SHELL_EXT_VERSION: 86 bn.is_frozen: True machine_id: f03ac1fc-b2fe-4ff2-b41c-930d88260d2a pid: 25292 cwd: 'C:\\Program Files (x86)\\Dropbox\\Client' real_path='C:\\Program Files (x86)\\Dropbox\\Client' mode=0o40777 uid=0 gid=0 parent mode=0o40777 uid=0 gid=0…
My desktop app says it's updated, but I see no content inside my Dropbox folder.
Application Affected Dropbox desktop app Device Mac Studio 2025 Operating System/Browser (if using the web) Sequoia 15.6.1 Dropbox App Version (if using the app) 232.4.5988 I got a pop up telling me that Dropbox would no longer be supported on my old iMac if I didn't upgrade my operating system. Unfortunately, I was at the…
My Dropbox folder is empty on the Mac, but I can see my files online.
macOS Tahoe (beta 9) I just noticed that my Dropbox folder on my Mac is empty! When I log in to Dropbox online, all my files are still there though. I tried moving a file into the Dropbox folder on my Mac, and it shows up both online and locally. In other words, all my old Dropbox content is missing in Finder. Does anyone…
How do I stop Dropbox backup from automatically backing up a file I'm working on?
Question or Issue How do I stop Dropbox backup from automatically backing up a file I'm working on?
Beta Build 233.3.4870
Thanks for using Dropbox! The desktop client is regularly updated with many improvements and fixes. Download Windows(Windows 10 or later) Standard Installer Offline Installer (32 Bit) Offline Installer (64 Bit) Offline Installer (ARM64) Enterprise Installer (32 Bit) Enterprise Installer (64 Bit) Enterprise Installer…
Dropbox app produces spinning wheel when clicked on and the app won't open
Application Affected N/A Device N/A Operating System/Browser (if using the web) N/A Dropbox App Version (if using the app) N/A Question or Issue in past few weeks I can no longer access Dropbox (free version) via the shortcut on Windows Explorer (Win 10). when I click the Dropbox entry Explorer shows a turning wheel, does…
Can't drag & drop files into the Dropbox app in my tool bar any more
Application Affected N/A Device N/A Operating System/Browser (if using the web) N/A Dropbox App Version (if using the app) N/A Question or Issue Hi Recently got a new MacBook Air and added DropBox to the Tool Bar, but can no longer drag n drop files into DropBox like I used to on previous Mac. Have completed uninstalled…
I see two sync icons next to my folders, even though there are no online-only files within.
Hi, I just upgraded to Dropbox on File Provider which uses the native MacOS file sync APIs. I like my files stored locally, so I changed the Default Sync Preference to Available offline. As this only affects new files, I also went to the root Dropbox folder in Finder and set it to Make available offline via the right-click…
My macOS Dropbox desktop app is stuck "reconnecting".
Application Affected Dropbox for macOS. Standard version (no File Provider version). Device MacBook Pro 2023 (M3 Max) Operating System/Browser (if using the web) macOS 14.6.1 Dropbox App Version (if using the app) 232.4.5926 Question or Issue The app is stuck at launch non-syncing. At the bottom of the dropdown window from…
Dropbox freezes on Windows 11 since early September 2025
Since the beginning of September 2025, my Dropbox app on Windows 11 keeps freezing. • App version: 231.4.5770 • OS: Windows 11 Home 24H2 build 26100.6584 • Issue: The app becomes unresponsive after some time. Restarting the computer temporarily solves the issue, but after half a day or a day the freezing returns. • What I…
Debian Trixie is expecting an InRelease file
Operating System Linux Debian 13 - Trixie Dropbox App Version v231.4.5770 I can see a Release file at Release file Debian is expecting an "InRelease" file as well as per this message when updating with apt: Error: Audit: Repositories should provide a clear-signed InRelease file, but none found at…
I synced only one folder when I installed the desktop app - how can I access the rest?
Application Affected File viewing Device Macbook Air Operating System/Browser (if using the web) macOS Tahoe 26.0 Dropbox App Version (if using the app) - Question or Issue When installing the Dropbox desktop app on my new computer, I accidentally selected a single folder and now I can't see my other folder in the app. How…
Make available offline does not work on my macOS 15.5 computer
Device MacBook Air M4 (2025) Operating System/Browser (if using the web) Mac OS 15.5 Dropbox App Version (if using the app) 232.4.5988 Syncing Status ”Syncing” I recently got a new computer and I am trying to download my dropbox files to the computer. All of my old files (from before the computer change) are marked as…
There's no "View on www.dropbox.com" option in the context menu, when the Dropbox app is paused.
I noticed that the options available when right clicking on a file in Explorer change when sync is paused. In particular it is no longer possible to "View on dropbox.com". This would be useful to me because I sometimes pause sync to keep my laptop running reasonably when my work colleagues update a load of files at once…
Support new cloud files indexing in macOS Tahoe
Please support the new NSFileProviderSearching API that allows Spotlight in macOS Tahoe to search cloud files. https://developer.apple.com/documentation/fileprovider/nsfileprovidersearching
The Dropbox app on my Mac is stuck syncing 48 files.
Hi All see attached I use dropbox on my laptop (here) and main computer (working fine) for the same files... Laptop is STUCK on syncing 48 files at 778 mb... doesnt go down so i cant use dropbox! help! Device (macbook air 2020) Operating System/Browser (if using the web) IOS 13.0 (22A380)
Having issue opening my C4D files on a shared server.
Hi there I suddenly have an issue where I can't open any C4D (Cinema 4d) files from a shared server. I can open the files fine on the server machine itself and all other file types open fine from the server (Photoshop files, InDesign files etc) Is anyone else experiencing this issue? It literally happened overnight after…
Dropbox desktop app is syncing to cloud but not to local Dropbox folder
Application Affected Dropbox App Device Macbook Air Operating System/Browser (if using the web) Sequoia 15.6.1 (24G90) Dropbox App Version (if using the app) 231.4.5770 Question or Issue I use dropbox app on my macbook to sync files between dropbox and local folders. In the last couple of days i noticed that the app will…
The entirety of my "Documents" folder on my macOS device is gone
Hey all, I'm looking for some help in 500GB+ of lost files. Just to clarify: this Dropbox account is not the account I'm having problems with. The issue comes from a previous work Dropbox account that was deleted in May 2025. The issue: I lost 4 years and 500GB+ of files from my Macbook, and I believe that Dropbox is the…
The Dropbox desktop app is slow when navigating my Dropbox folder or viewing files on Windows 11
Device Custom desktop - AMD Ryzen 9 5900X - 64GB RAM - Samsung SSD 980 PRO 1TB Operating System/Browser (if using the web) Windows 11 Pro 24H2 Dropbox App Version/Browser Version 229.4.5197 Question or Issue As I try to navigate my Dropbox folder in Windows or view any file (regardless of size) there is about a 10-15…
How to sync between desktop and iPad?
Iamnew to o,outing i am new to Dropbox and want to sync files between desktop and iPad but I can’t find anywhere that explains it to a novice like me in a way I can understand. can somebody help,please what is a tag that I have to select?
Must I sync all my Dropbox folders locally before I can tell it to be "online only" ?
Application Affected dropbox Device Mac Operating System/Browser (if using the web) Mac OS sequoia/tahoe Dropbox App Version (if using the app) latest Question or Issue ok so Im hoping this is just me not understanding dropbox but I've asked support who couldn't seem to work it out either so here goes. I have 1TB of…
Changing the location of my Dropbox folder on Windows 11
Question or Issue I am trying to change where the dropbox app looks for my files. I had to reset my Win 11 OS and reinstall the DropBox app, so it now points to c:\dropbox, instead of e:\dropbox where my files are actually located. Changing the folder in the desktop app fails because it says there is already stuff in…
I plugged an external drive to my computer, but it's backing up 0% to Dropbox
I've recently signed up with Dropbox Backup and added my external hard drive. I enabled backup for this drive, and selected 'Backup Now' rather than waiting for it to schedule a backup at 9am tomorrow morning. Since doing so the drive remains at 90-100% usage, but not a single file has been uploaded in over 4 hours. It…

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