Desktop

Dropbox fails to install Ubuntu
Kubuntu app works fine but Dropbox fails to install to vanilla Ubuntu 23.04, quick Google search tells me that this issue has been known about for literally years, I am just reminding whoever at Dropbox that their app is still broken on Ubuntu and I for one will just use Google Drive or OneDrive. The point of making this…
Dropbox doesn't appear in Menu Bar of MacBook Air M2 2022 Ventura 13.01
I've tried to install Dropbox on my new MacBook Air M2 2022 laptop, which is using MacOS Ventura 13.01. I'm not a newbie to Dropbox, having used it on various computers for several years. However, the Dropbox icon fails to appear in the Menu Bar at the top left of the screen. I need that icon to be able to access my…
Beta Build 174.3.5782
Thanks for using Dropbox! The desktop client is regularly updated with many improvements and fixes. Download Windows Standard Installer Offline Installer (32 Bit) Offline Installer (64 Bit) Mac OS X Standard Installer (Universal) Offline Installer (Intel) Offline Installer (Apple Silicon) Linux x86_64 Offline Installer x86…
DB has full disk access, but won't sync - MacOS Ventura 13.3.1
DropBox tells me that there are 1,000 files on my disk that it can't sync. All seem to be in the same folder. DB tells me that I should give it full disk access. But it has full disk access already. I tried doing a chmod to 777 on the folder. No luck. Any suggestions?
MAC desktop, stuck on indexing after upgrade to DB app
I've been using Dropbox for years in rudimentary manner. Yesterday installed desktop app which shows indexing 21,242 files. Using Monterey 12.6.1 and chip is Apple M1. After install of DB app v172.4.7555, it as predicted moved the Dropbox folder from Favorites to Locations. Most files show an empty white cloud with no…
DropBox won't finish the Set Up on Win10
Hello ! I downloaded the .exe and installed DropBox (I just reinstalled Win10 on my PC) The first part went well but the Set Up process takes forever and gets nowhere... No error message, nothing... The blue shapes keep dancing on the window on my screen I reach my files on the site withour problem but the app won't…
Option: Make available offline no longer available in context menu
Hello, I have all my files online only, but when I need to work with them I usually right click the folder and click 'Make available offline' but that option is gone since the last big dropbox update. How do I get this back please? I can't work like this.
Dropbox Capture paste into Outlook message creates attachments instead of being inserted in the body
For the last couple weeks, my Dropbox Capture is pasting screenshots as attachments in Outlook emails, instead of being inserted inside the message body. Does anybody know how to modify that behavior?...it was working fine before... Many thanks, Diego
Can't setup Dropbox Backup on my Business account
Hello. I have two Dropbox accounts configured on my business Windows laptop (the personal account and the work also). On the personal account I use Dropbox Backup for my MacBook, I ran the setup a long time ago now and forgot about it, it works, I'm happy. Recently I have enabled (I'm one of the admins) Dropbox Backup for…
Problems created by new Dropbox app
I was able to resolve some of the issues in my last post, but I still have three significant problems, which I describe below. I was out of the office for two weeks, and when I returned, Dropbox updated to a new version. I use Dropbox on macOS, and now it appears that all of my files have been moved to…
Migrating from Mac to Mac using Migration Tool
Greetings, MacBook Pro (old machine): OS 12.6.5 MacBook Air (new machine): OS 13.3.1 1. I have been using Dropbox to backup my files on my MacBook Pro, all my files are online and only the ones I use is made available offline 2. I used "Migrant Assistant" to migrate to a new MacBook Air, so the folders & files in…
Dropbox desktop app disk space not syncing with what I see online.
I am on the 5 TB plan. Deleted 1TB in the webapp. Now it says 4TB used in the webapp, but on my Mac app it keeps saying 5TB used. - Restarted the Mac App, - Reinstalled the Mac App Does anyone know how to solve this? Dropbox is a critical product to our business, but this really sucks...
sync icons are missing
I use Dropbox on iPhone and 2 PC's: Surface and HP all-in-one. Synchronisation goes fine on all three however: On the Surface all files and folders show sync icons. On the HP no sync icons at all. I could not find out why and did not manage to make the icons appear on the HP as well. Who can give the key to solve this…
Rollout of new Mac Ventura Dropbox folder location (~/Library/CloudStorage) still ongoing?
Hi, I'm on Mac OS Ventura (13.0.1) and Dropbox v162.4.5419 (with a Dropbox Plus subscription) and everything is working smoothly... but, my Dropbox folder is still in "~/Dropbox" As I understand it, the rollout of the move to ~/Library/CloudStorage is independent of Dropbox version number and is being coordinated…
High memory usage is unsolvable
I really like Dropbox, more than Google Drive. But it is in the past. I prefer Google Drive now. What I really hate about Dropbox is the high memory usage. I already tried to uninstall and reinstall, but it is gotten worse. Even doing nothing, the used memory is around 290-300MB, and now after reinstalling, it can even…
MacOS Ventura - Dropbox Backup Issues
Hello - As of yesterday (5/6/23), the three **critical** folders that are being backed-up by Dropbox Backup (Desktop, Downloads and Documents) are no longer visible or accessible on the desktop. The alias I have for the Downloads folder in my dock now shows the folder as empty (which it certainly isn't) and when I try to…
How to download Dropbox Dash? Formerly Command+E
Hi Dropbox community, How to download Dropbox Dash? Formerly Command+E. The mentioned app helps me to navigate super fast. My teammates are interested in using it, but since Command+E was acquired and rebranded as Dropbox Dash this year, I cannot find a link to download it. Can someone help me please? 🙂 Regards, Javier
Beta Build 174.3.5762
Thanks for using Dropbox! The desktop client is regularly updated with many improvements and fixes. Download Windows Standard Installer Offline Installer (32 Bit) Offline Installer (64 Bit) Mac OS X Standard Installer (Universal) Offline Installer (Intel) Offline Installer (Apple Silicon) Linux x86_64 Offline Installer x86…
Surprising fix to linux account-linking problem: login via pure text terminal, rather than X desktop
Dear Dropbox folks, I was having difficulty getting Dropbox to work on Linux (Ubuntux 18.04), and had removed and reinstalled the dropbox client without success. Even when I reinstalled the daemon with dropbox start -i, I still never was able to get the message: Starting... To link this computer to a Dropbox account, visit…
Files in Dropbox not opening in Spotlight?
I'm having trouble opening up files in Spotlight (Mac OS 13.2.1) that are in Dropbox (v173.4.6706). When I search for files in Spotlight they pop up, but when I click on them or hit enter the files do not open in any application. Nothing happens. This does not happen with files stored outside of Dropbox. Any fixes?
How to move the Dropbox folder in the computer
I have a Dropbox account. I installed Dropbox in my new computer and installed without errors. The Dropbox folder was placed in D: \Dropbox\Dropbox folder by accident. I tried to move the folder to D: \Dropbox folder as it is in my other computer. I receive a message that the folder already exists. How do I move it to the…
Exclude folder from syncing - but KEEP on desktop
I can't seem to find an answer to this issue specifically. I have a folder within a folder that contains many files I do not want added to my dropbox. Attempting to use selective-sync, I went into my Dropbox preferences on my Macbook and deselected the folder from syncing, however, when I clicked update, it get deleted the…
Indexing stand off with Windows!
My Dropbox seems to be in a fight with Windows Search indexer! Dropbox indexes... when it finishes, windows will start... then Dropbox indexes again! And so on and son on... been happening for a couple of weeks now, and its slowing down my machine and making file explorer hard to use. Turning off windows indexer seems to…
I cannot install the desktop app on Linux Fedora 37
Gnome 43 has removed libnautilus-extension.so.1 making it impossible to install Dropbox on Fedora 37. Please update the rpm installer to make use of the changes in gnome 43. For reference: https://ask.fedoraproject.org/t/official-dropbox-package-doesnt-install-in-fedora-37/27296 Here is a link to an open pull request to…
Renaming Backup folder
Hi community, I have a question to those who use macOS devices. I recently got a new mac and set up the backup on Dropbox. Dropbox automatically named my new mac as Mac(2). However, I will be using this new device as my primary machine and I may end up selling my old mac if don’t see a reason to hold it. Therefore, I want…
My device is stuck, and can't sync content.
PC에서 드롭박스 앱을 통해 드롭박스를 이용하고 있습니다. 드롭박스 사용자는 저희 팀원 5명 정도 같이 이용하고 있습니다. 문의 내용은 지난 주 목요일부터 제 PC에서 업로드한 파일이 정상적으로 동기화가 이루어지지 않아 다른 PC나 드롭박스 웹에서 보여지지 않습니다. 또한, 제 PC에서 다른 팀원이 업로드한 자료도 확인 되지 않습니다. 어제 실시간 채팅문의를 통해 화면공유하여 작업관리자에서 여러 프로그램의 작업 중단을 해보았으나 증상이 해결되지 않습니다. 지금 드롭박스 상태창에서는 계속해서 파일 업로드중이라는 안내만 나옵니다.
Installing Dropbox on new Microsoft Surface Pro is failing
I’m trying to install Dropbox and it stops in all different fazes of the download. Pushing Retry over and over.
Syncing icons on the files in the Dropbox folder have changed
Hello The Finder Extension Icons indicating whether a file or folder is Online Only or Available Offline are showing up in my Finder, however, the statuses are incorrect. For instance a folder that contains files that are both Online Only files and Available Offline files is showing a cloud icon, when it should be showing…
How to Sync two drives but dropbox drive remaining only in one?
I have 2 Drives and E: which is named Music Production and General Life Drives respectively. Both drives have 10 folders each among which 6 of them from both drives should be synced to dropbox offline mode that is available on dropbox as well as offline locally and 4 folders must not be on dropbox and not hence not synced…
Dropbox app is slow on Windows 11 after software update.
Good morning I was already working with dropbox on my computer and I NEVER encountered the slightest problem... so, congratulations for that. I am under w11, all software updated. On the other hand, I had to recreate an account and since then, the display is phenomenally slow! It takes tens of seconds before displaying…

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