Desktop

Slow Uploads Speeds on 1GB Dedicated Leased Line
I am experiencing less than 10MB/s upload on a connection which I have 1GB dedicated. I can confirm the upload speed of my connection to any other server or speedtest is 1GB when testing. I have enabled No Limit in the Dropbox app. Dropbox support claim they do not throttle the connection. I have 27TB of data online with…
Endless "DropboxFileProvider is downloading a file" windows forced shutdown, and other problems
(MacBook Air M1, Dropbox v175.4.5569) In the past month I ran into an issue with Dropbox syncing infinitely. In an attempt to fix this, I disconnected and reconnected my device, which did not help, and then updated to the new version (v175.4.5569), which did not help. At some point I also enabled some online-only files due…
My Documents Sub-Folder as "Make On-Line Only"
In the past, I have been able to assign a My Documents sub-folder as "Make On-line Only" See Images. But that option doesn't seem available anymore. Can U confirm?
sharing excel files on drop box with non dropbox or team members how to not get a conflicted copy
I have a microsoft form that updates to an excel workbook sheet then i need to have sync to a MASTER sheet that has previous notes from (before i started the form) and need to have formulas/macros/vba/power query i have no clue what in place to keep them updated simultaniously till the formulas and code are in place due to…
I changed a file name on my computer and it's not showing up on my other devices
I am having sync issues. I was on my desktop and changed the name of a file. I went to my laptop and my other desktop a few days later and the new file name is not showing up. It is still the same old file name. It shows up as a new file name when I go to Dropbox online though. What can I do, besides restart my computer…
Linux commands for Dropbox Backup
I was pointed here to give a suggestion from this thread: https://www.dropboxforum.com/t5/Dropbox-files-folders/Trying-to-backup-on-Linux/td-p/548352 It would be nice if the functionality was added to (https://help.dropbox.com/installs-integrations/desktop/linux-commands) Some commands like: `dropbox backup enable/disable`…
How to remove old, non active Dropbox installation from Windows 10
Hello all! I installed Dropbox on my Windows 10 PC many years ago. The install location was the L: drive. Two years ago I did a fresh install of Windows 10. I had to reinstall Dropbox. This time it was installed on my C: drive. For the last two years, I have had 2 Dropbox folders on my system. The original L: drive - a…
I keep getting "Dropbox refuses to connect" error pages how do I fix this??
Hi when I use the dropbox plugin I get this message. I have tried everything . please see screen shot
Beta Build 176.3.5044
Thanks for using Dropbox! The desktop client is regularly updated with many improvements and fixes. Download Windows Standard Installer Offline Installer (32 Bit) Offline Installer (64 Bit) Mac OS X Standard Installer (Universal) Offline Installer (Intel) Offline Installer (Apple Silicon) Linux x86_64 Offline Installer x86…
Failure to sync changes from subfolder locally, online.
My documents folder was copied in its entirety to DB several months ago. A sub-folder is named New Files. I created a test file in the New Files folder two weeks ago. DB has still not copied that file to my online files, and it isn't in the Dropbox folder on my computer, in spite of the fact that the DB notification icon…
Shared folder online only icon missing Desktop
Hello support, The "Online-Only" icon is missing on shared folders, which are shared with me and I can only view. When I make the shared folder offline available, the "Available Offline" icon and the "locked file" icon are showing up. I'm, running Windows 11 Pro 22621.1778 and Dropbox client 175.4.5569. Can this please be…
Please don't block me from generating a link for a file that hasn't finished uploading
A new "feature" has been implemented where if I drop a new file in a DB folder, and then go to click on "Copy Dropbox Link", it simply won't perform the task until the file has finished uploading. Apparently this is to "prevent 404 errors". The "error" page that comes up when you clicked on a link before it had finished…
How to start over with my Dropbox account, and delete everything?
Dear Community I have some problems with syncronisation and I want to start my account "from scratch",meaning I want to keep my account but delete all files and start all over with syncing from my PC. Somewhat like getting your phone back to factory settings. What do I do? I have all my files backed up on a 5 TB external…
2 accounts in 1 computer. How to?
Hi, I work the dropbox app on macbookpro and logged in with the account of the company i work for. I would also like to have my personal business account in the same mac without connecting the two. Is that possible? And if so, what is the procedure? Thank you! Alice
Ubuntu 22.04 - Headless - Selective Sync
Hi, I've a headless linux box running ubuntu 22.04 (Jammy) My dropbox size has exceeded the available space on the machine, and as the machine only uses a single folder in my dropbox (at about 500kb in size) I'd like to only sync that one folder. Running dropboxd version dropbox-lnx.x86_64-175.4.5569 As far as I can see…
Multiplers Errors with Finder after Dropbox Upgrade - Mac M1
A few days ago I installed the new dropbox update after being prompted to do so. It's been a nightmare since then. After all my folders were moved to some new secure folder on my mac, I get nothing but weird issues with dropbox and finder * Finder freezes and can't save a file. Need to kill the process in activity monitor…
Allow Team Admin to manage "Online Only" settings globally for all Team folders
My team consists of 4 other members, in a distributed environment, one of whom is also a Team Admin. None of my team is technically adept and none of them fully understand how the Dropbox App works vs the browser. Or why they would even go into the browser version. In fact, I don't want them to have to go there - it…
Adding a clarifying video to an uploaded file
Few weeks ago I uploaded a questionnaire in my dropbox account. As I did that, a small icon appeared at the bottom left, a circle with a man in it (sorry, I know it sounds silly). The man was saying: "Add a clarifying video to your document". So I now would like to do that but I really do not know how as the man does not…
Dropbox on Internal, but not the OS, Drive
It is becoming quite common these days for new systems to come with a smallish SSD drive intended to host the OS and a separate (internal) drive for data. At https://help.dropbox.com/installs-integrations/desktop/move-dropbox-folder Dropbox recommends that * Use the same hard drive: If you decide to move the folder, choose…
error message after installation of the Dropbox desktop app
After the installation on my new mac I get an error message.
What is the brown box icon on the left bottom corner of my files when using the desktop app?
Hello, On several files, I have a brown icons in left bottom corner of my files.(see below) in fact, in the same folder, there are green logos on fils but sometime there are brown logo I want import this files in Lightroom but seem that files with brown logo can't be import. So : 1/ What mean brown logo ? 2/ How can I…
all my documents are locked. I can look but not edit. How to unlock them?
Hi everyone, I'm a basic dropbox user and have been for years. I've just upgraded to a new Macbook and switched my dropbox from the old to the new. Now I seem able to read my documents in Dropbox but not edit any of them. None of the help docs seem to make sense to me. Can anyone help me to unlock my documents so I can…
Paths to files after the forced move of the Dropbox folder (Mac OS)
After my Dropbox folder was moved to ~/Library/CloudStorage, I'm having trouble with applications that rely on having a physical working directory. A lot of my R code is in Dropbox but the orginal file locations don't exist anymore now. However, if I set my working directory in R as ~/Library/CloudStorage/Dropbox/MyFolder,…
I cannot open my Quicken Backup Files
I use Dropbox with my windows Quicken account. For the last week, I cannot open any of my Quicken backup files from Dropbox. I have spent hours with customer support from Quicken just for them to tell me all my files are corrupted and I need to start anew. This is not an option I am willing to accept at this time. I have…
SYNC specific folder from network to dropbox
I need to SYNC a folder off my local network TO my DropBox account. All instructions I've found for BACKING UP only involve a limited number of folders, and NOT a network folder I'm needing to Sync.
Selecting "Start Dropbox on system startup" doesn't stay selected and doesn't start on startup
I'm on Linux Mint. When I select startup automatically, it doesn't stay selected and it doesn't actually startup after boot up. If I go to preferences. select "auto startup". then hit APPLY or OK or both. Then go back into preferences the "auto startup" is not selected. What do I need to do to get Dropbox to auto startup?
How to remove the Dropbox Icon from Menubar
I recently installed dropbox on my macbook and there is a dropbox icon on the menu bar on top always. The only way to remove it seems to be be to completely quit the stop which will stop the app from syncing in real time. Does dropbox provide an option to hide this icon from the menu bar in someway. I personally feel its…
Beta Build 176.3.5042
Thanks for using Dropbox! The desktop client is regularly updated with many improvements and fixes. Download Windows Standard Installer Offline Installer (32 Bit) Offline Installer (64 Bit) Mac OS X Standard Installer (Universal) Offline Installer (Intel) Offline Installer (Apple Silicon) Linux x86_64 Offline Installer x86…
Hidden backups are driving me nuts
Dropbox used to make my life so much easier. I had access to all my work folders remotely. But then it was changed to hide backup folders and when one selected it takes me to a web page where I can download the file. This is so frustrating. This seems to go against the dropbox philosophy of "magic" access on all linked…
macOS Ventura: latest stable release won't stop syncing
Quite a few messages on this forum have spelled out problems with Dropbox under Ventura: the main one being that macOS Spotlight won't open files in the new ~/Library/CloudStorage/Dropbox folder. I've found a new problem: For the past few days, Dropbox kept showing the "Syncing" message in the app and the syncing badge in…

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