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Files available in the cloud only
Hi, The other day I noticed that all of my files were only in the cloud. I looked at the settings to see if something was changed, and as I expected, all sync settings were fine. I clicked on the "cloud" symbols next to the folder names, and everything was downloaded. A couple of hours later same thing. I did it again. So…
MacOS 13.0 Ventura, and Dropbox follows OneDrive in forcing the folder on the system drive
With Monterey, OneDrive implemented the new apis from Apple for online syncing that demanded its main location be a specific folder on the system drive. 8 months later, the MacOS community section of their site is a collection of anger, accounts of giving up on the platform entirely, praise for Dropbox for not going the…
Infinite indexing after clean install new mac
I'm trying to get Dropbox running on a new macBook. I installed the new desktop app and walked through the installation steps. After doing this it starts indexing infinite (it feels like this after 3 days). Some more information: * I have more than 500.000 files on my account * I choose selective sync when installing…
Can't Drag and Drop into Dropbox from Finder Sidebar
I hope this is the correct place to post this. I commonly drag things from a local drive into Dropbox in Finder, using the sidebar, usually to upload for client access. It is a common enough action that the following problem is a significant workflow hampering. When I try to drag things into dropbox using the sidebar, it…
"Syncing…" doesn't stop
MacOS, Ventura, Dropbox 177.4.5399. My Dropbox has been showing the "sync" badge for 24 hours now. At the bottom of its menu, it says just "Syncing…". No file count, just that one word. It seemed to start when I added a folder to my Dropbox folder (in ~/Library/CloudServices) and created a soft link (ln -s) in it to a…
Deleting a tag from a list of multiple tags
I have been experimenting with adding tags to files including by creating a folder and automatically have Dropbox assign tags to files added to that folder, which is very helpful. However, even following the Help instructions at https://help.dropbox.com/files-folders/sort-preview/dropbox-tags I can find no way to remove a…
The Badge shows a file was edited 420 years ago
Is anyone else having issues with Badge, randomly showing "<user> last edited this file 420 years ago". it seems to affect both mac and windows users and appears to be random- in that we can't link it to a prticular folder/file or user. Dropbox said they were investigating but have not come back with any explanation.…
Notification "Show in Finder" is gone
Hello – could you please get back the "Show in Finder" option for notifications? I am not interested having another layer of software "Dropbox app" and I want to edit files directly on my laptop to sync them with others. I already pay for the service and I don't understand why some features disappear.
Mac Finder asks for password each time I rename a file or move a folder in Dropbox
Each time I try to rename a file or move a file or folder within my Dropbox folders (synced on my Mac), I need to enter my Mac password or use touchID. This never happened before. Can anyone help? I don't want to be prompted for a PW each time! Thanks!
I use long path file names (greater than 260 characters). Is there a reason to reduce them?
I have a few hundred files with paths that are more than 260 characters. However, I have Windows 10 set to enable long file paths (greater than 260 characters), and my experience is that Dropbox will properly sync files with paths greater than 260 characters. Assuming this is the case, would there be any reason to take the…
trouble signing into my account
I was having trouble accessing files through dropbox as they weren't syncing on the desktop app but I could see they were on the website, so I uninstalled the dropbox app and installed it again and now it wont let me sign into my account. When I enter my email and password is says "there was a problem competing this…
Sort by name not working on DropBox app for Mac.
Hi, could someone please let me know why the folders in my dropbox application for desktop on Mac are not being ordered correctly by name? The settings are set so that they should be, and all other files and folders on the computer are ordered as so. The folders are also ordered correctly by name in DropBox web, but for…
Removing My Mac folders from Dropbox
Hello - I have on on-going issue that I need help. I wish to remove the “My Mac” folders (/Desktop, /Downloads and /Documents directories using a .local folder) from my Dropbox account that got erroneously installed during the set-up of a new computer (running Big Sur 11.1). Unfortunately, I have been unable to disable the…
Can't put the folder on an external drive on MacOS
I chose dropbox just because it gets on an external disk, can't anymore? I'm totally frustrated, last year 3 months didn't work at all for MacOs ..
My Dropbox desktop app doesn't sync
I installed Dropbox on Windows 11. It hasn't synchronized files from the PC to the server for a month. Also, if I upload directly to folders on Dropbox.com, the files don't automatically download to my PC. I also downloaded the latest version of Dropbox but the problem didn't go away. How can I solve?
How do I turn off the popup asking me to backup an external drive?
Every time I plug in an external drive, I get a popup from Dropbox asking if I want to back it up to dropbox. I will never want to do this, since my external drives are themselves backups. This occurs even if I check the box "do not ask again" On the last disk I attached there was a file: .dropbox.device that has both…
Transferring files from PC to Mac
Can you transfer files from pc to mac
Upload speeds from Synology NAS - Dropbox slow vs much faster Google Drive
I have a Dropbox business account. I am trying to upload files directly from my Synology NAS to my Dropbox business account. I am using FileStation on the Synology NAS to directly upload them to Dropbox, essentially that NAS itself is uploading the files itself rather than going to Dropbox via my computer, but the speeds…
Files in Dropbpx have grey X
One of our users is having issues where a grey 'X' appears over the file icon. Files are located within the Dropbox folder. The files are not openable or moveable in this form and are not presented with the option to right click and download to a local save either, which would normally be shown with the green tick.…
macOS Monterey - major sync issues, local PDF files cannot be opened
Hi there, MacBook Pro mid-2015/retina model, running Monterey 12.6.2. I am having a really frustrating but somewhat intermittent issue with the (disastrous, by all accounts) recent macOS update/changes. Context - I work with a lot of PDF files, creating/exporting a lot and storing almost everything on Dropbox (for now,…
Windows app - did they remove most of the context menu?
Until very recently, the context menu in File Explorer included things like "Copy Dropbox Link", "View on Dropbox.com", and a couple more. Now those are all gone, and instead there is just one, which I think is new: "Send with Dropbox Transfer". I tried using it instead of my tried-and-true method of just copying the link,…
Syncing different Apple devices. How to achieve updating the iMac?
Recently (over a month ago) I had to swap out the hard drive on my iMac. I thought the new system would automatically sync with dropbox. Now my iPhone, pad and laptop all show updates as of the old system swap out date, which is what the online version of Dropbox also shows. I do 99% of my work on my desktop iMac, so I…
Dropbox storage space usage is different than that reported by MacOS
According to my Mac, the two folders I have syncing to DropBox have a combined size of ~9.54 GB. However, my DB account reports that only 8.89 GB are currently used. The DropBox app on my Mac states that all files are up to date. Is there a way to run an audit on the amount of space actually being used? Other cloud…
Dropbox Mac Finder Extension in Monterey 12.4 - incompatible with Google Drive, OneDrive, and others
I'm using both Dropbox and Google Drive for different folders on my Mac. If the finder extension for Google Drive is active, then then Dropbox finder extension fails and the cloud status icons on the Dropbox folders disappear. Likewise if the finder extension for New File Menu (a nice 3rd party Mac utility) is active then…
DropBox app does not appear in the Mac Dock, or in the Nav Bar
On my second MacBook (Ventura OS), there are several things that do not work. Of course, I deleted the old one (which was migrated from my other Mac), and re-downloaded and re-installed DropBox. No help. Here are the issues: 1--When i start the DropBox app from the Applications folder, it simply opens a Finder window with…
"There was a problem completing this request" on my Windows device when I try to log in.
I have recently changed laptop so am trying to add Dropbox to my desktop as before. Every time I log in I get the error "there was a problem completing this request": I have changed my email address, password, restarted my computer multiple times but still no luck. I have tried four different times to install and uninstall…
Copying From Dropbox to USB drive taking up space on C:
I'm attempting to backup a large folder on DropBox by copying it to my USB-connected 4TB Drive This seems like it would take the files directly from DropBox and write them to the USB drive....but I'm noting as the copy progresses, it is taking up space on my C: drive. All files on my DropBox are set to Online-Only. 1) Why…
"Syncing has been disabled due to an error." on the Dropbox desktop app
The new update of DropBox has screwed my computer. It won't sync, and it's taking up all of my disc space so I can't run most of the programs on my computer. "Syncing has been disabled due to an error." WHICH ERROR? And how do I fix it?? I'm on DropBox Pro — so I'm paying for this nonsense.
Uninstall Dropbox App from PC and start over
I recently bought a new Windows 11 desktop. At the same time I upgraded Dropbox to 2T so I could offload some files from the PC. I oved about 250GB to an external SSD. I installed the dropbox app and it suggested setting up a backup. I did that and and identified the folders I set up on the SSD and uploaded the files. At…
moving dropbox files to new hard drive
A new solid state hardrive "drive C" with the Windows 11 OS was installed on my Windows 10 PC. The old disk and dropbox files are still on the old computer as drive "D"....and dropbox cant see them (different path) How do I get dropbox to switch to my new drive and location and start syncing with that???

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