Account Settings

Good morning. Somehow I have created 4 Dropbox accounts. On my MAC I have the account I use most often and I access it through Finder. How do I determine the login information for the account I have connected to Finder? What shows up on my iPhone is different and I need to change it to the same account on my MAC. Thanks in…

Dear all, I have the following problem. The email connected to my dropbox account is going to expire in about 10 days and I'll lose access to it permantently, so I need to update it urgently. I tried to modify my dropbox email to my secondary email address, but it happens that time ago I created a dropbox account connected…

I have a basic plan that only allows used by three devices. How can I delete a device after I no longer need the device to access dropbox?

Recently, I checked the box to join the dropbox beta testing on my desktop application, but I have changed my mind and want to reverse back. I tried to delete the folder that contains all my computer files in my dropbox, but it says that "the operation could not be performed". How can I delete the folder that backs up my…

Hi, I have just moved to a new country (Andorra) and created a business there. I wanted to change my dropbox from personal to a business account to get my billing with my business Tax ID. I tried to change from United States to Andorra but could not. Thanks. 

I have tried for months to get my two factor authentication deactivated but no one has had the decency from the Dropbox support to contact me!! I mean *PLEASE* JUST deactivate my authentication so I can log in like a normal human can... for gods sake. I no longer have the devices to authenticate the two factor process so…

Hello, I'm connected to the business account as a team member and I have a personal account connected to it (just switched to Professional plan). I would like to separate the two. I'm not having any luck doing that by myself. So the ideal scenario would be to have my very own Professional Account regardless of the Business…

I'm on a new computer, and I'm trying to log into my upgraded Dropbox account with all of my files. I logged in with what I thought was my correct email account, but none of my files are showing up. And, it's also not my upgraded account. I tried to use the credit card charge feature to look up my associated account, but…

I am having an issue signing into a shared Business Dropbox folder on a browser. I can enter my (correct) credentials on the sign-in page, but instead of signing in, the page refreshes and returns to Dropbox home page, with no record of being signed in. I have tried on several browsers and the issue is the same. I have…

We've a business account and we would want to export/ingest dropbox logs to our SIEM solution (Elasticsearch) So, I would request any solution and any suggestions/options are appreciated 

Hello, This is for my other, main account. 1. I recently changed my account password log in. At least I thought I did. 2. I deleted the old email account. 3. I tried to log on with the new account email. 4. Error Message 5. Clicked password reset. 6. Reset email never appears 7. I added no reply to the contacts. 8.…

Unsure why, but a folder I generated online and then sent some files to, won't appear on any of the computers selective sync window. Using Mac latest version, 3.8.3. I can't untick that folder. I've tried renaming it, etc but it doesn't help.

My client had added me to his Dropbox team and used my business email. I am now trying to segregate me business from his. I have 3 questions. 1.)If the admin changes my email. I am assuming that I can log into Dropbox with my old email and be prompted to setup billing and retain all the files added under my original…

I want to delete my account and everything, doc anfd files related BUT unlike what it is said in help center there NO "delete account" option in General settings. Please procede ASAP !! I'm furious I cannot simply delete in a click. This is my right as a user so I would appreciate this to be done right away.

The business does not need to have the "Doc activity (weekly digest)" email every week. I know the invidivuals can disable this, but surely there is a way to disable this for the whole team? TIA

Hi All, I have changed my email address on the Dropbox website which has been verified, however the email address on the Dropbox desktop app is the old email address, how do I update it?

How can I completely, 100%, disable Smart Sync so that Dropbox will always download all of my files? The settings I have found all apply to NEW files and seem to have no impact on old files. What I would like is to set my Dropbox to behave as if Smart Sync does not exist or has ever existed.

I am trying to find several old Dropbox accounts I no longer have the passwords to nor do I have access to the emails the account were built under. How do I locate all of my outstanding Dropbox Accounts & How do I gain access to the accounts without passwords or access to the emails the accounts were originally built with

My Dropbox is in another language which I can't read. I changed my language preference to English yet the dropbox is still in a foreign language.

I have a member who I have authorised to share, but her name is wrong. She is down as Sarah instead of Sam, although the email address is correct. How do I change her name

Hello community! Is there any way I can generate a full report on file-sharing activity (created, edited, deleted)? My idea is to handle the data to create a time tracking sheet (when each member worked on a specific folder/project) Best!

HI, How can i cancel my dropbox plus subscription? i was told to go to setting> plan> at the bottom, click cancel my subscription, but i don't see this option at the bottom. it's so frustrating, please help! thanks.

Hello, everyone, Google has recommended that I shorten my email address from googlemail.com to gmail.com without any changes. For all other sites where I have logged in with my gmail it works fine. But Dropbox has created a new account for me and I don't have access to my client's data anymore. When I try to login with…

Hi If I enable 2FA on my dropbox account how does this effect current users I have given access to some shared folders? Will they still have access or will they need to also enable 2FA? Thanks

My architect loaded (A LOT OF) his files onto my personal Dropbox. Now, instead of having to transfer them all over to his own account, he wants me to transfer ownership of the account to him. He's now purchased a business account. I have no problem transferring the account to him, but at some point, I'll want to use my…

trying to change credit card on file---HOW?

I've just sent out a request to 500 people for file submissions and am receiving emails every time someone submits a file. Any way to turn this off?

How do you log out/off? I have an icon on my desktop but anyone can click it & get into my Dropbox.