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Dropbox unlinked my accounts suddenly
Hi there! I've have a free dropbox personal account for 15 years, and at some point added a free Teams account. Several years ago I upgraded the Teams account to a Professional account. ----- Today I got this message, and all my Professional files were taken off my machines (they're still on dropbox of course) Business…
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I made a typo on my email, now I can't verify or change the email address
Hi Please I need some help. When signing up for Dropbox I made a mistake on my email address - omitted a full stop. I can't verify my email and it won't let me change it under settings. Thanks
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Not sure if I have a Dropbox account, how can I find out?
I was messing around with Dropbox app this morning and didn’t know I was going to be charged. Do I have an account
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Determine which Dropbox account is used in MAC Finder
Good morning. Somehow I have created 4 Dropbox accounts. On my MAC I have the account I use most often and I access it through Finder. How do I determine the login information for the account I have connected to Finder? What shows up on my iPhone is different and I need to change it to the same account on my MAC. Thanks in…
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Email change
Dear all, I have the following problem. The email connected to my dropbox account is going to expire in about 10 days and I'll lose access to it permantently, so I need to update it urgently. I tried to modify my dropbox email to my secondary email address, but it happens that time ago I created a dropbox account connected…
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A problem occurred while processing this request
Hello, Every time I open a web page from a smartphone or pc to log into Dropbox, I get the message "A problem occurred while processing this request" after entering my login. I cleaned the browser cache, changed browser,... but the error persists. I still receive my double auth code. And can log in to Dropbox. Do you know…
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How to remove one device from my Dropbox account?
I have a basic plan that only allows used by three devices. How can I delete a device after I no longer need the device to access dropbox?
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How do I leave Dropbox beta testing?
Recently, I checked the box to join the dropbox beta testing on my desktop application, but I have changed my mind and want to reverse back. I tried to delete the folder that contains all my computer files in my dropbox, but it says that "the operation could not be performed". How can I delete the folder that backs up my…
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Expired password
Tried to log in on one computer when I received notification that my password expired. Was still logged into my account on another computer. Tried to change the password and it wouldn't take. I can't access my email address linked with Dropbox, because it no longer exists. Which happened at the same time Dropbox expired my…
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How can I change my billing country?
Hi, I have just moved to a new country (Andorra) and created a business there. I wanted to change my dropbox from personal to a business account to get my billing with my business Tax ID. I tried to change from United States to Andorra but could not. Thanks.
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Delete a personal dropbox account to recreate it after ?
Hello, Is it possible to delete a personal dropbox account and after some days open a new dropbox account based on the same email ? I was thinking to delete mine, and re-create it from scratch taking advantage of a promotional offer (free 100Gb for a year long) given by my new brand Windows laptop: no problem with that? or…
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Deactivate two factor authentication
I have tried for months to get my two factor authentication deactivated but no one has had the decency from the Dropbox support to contact me!! I mean *PLEASE* JUST deactivate my authentication so I can log in like a normal human can... for gods sake. I no longer have the devices to authenticate the two factor process so…
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Export Logs to External SIEM solution
We've a business account and we would want to export/ingest dropbox logs to our SIEM solution (Elasticsearch) So, I would request any solution and any suggestions/options are appreciated
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Dropbox sign-in issue
I am having an issue signing into a shared Business Dropbox folder on a browser. I can enter my (correct) credentials on the sign-in page, but instead of signing in, the page refreshes and returns to Dropbox home page, with no record of being signed in. I have tried on several browsers and the issue is the same. I have…
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I am stuck in a Dropbox log in loop
Hello, This is for my other, main account. 1. I recently changed my account password log in. At least I thought I did. 2. I deleted the old email account. 3. I tried to log on with the new account email. 4. Error Message 5. Clicked password reset. 6. Reset email never appears 7. I added no reply to the contacts. 8.…
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Spam emails from Dropbox
So I received these 3 emails today seemingly from Dropbox - must be spam as when I clicked on them it took me to a site looking like Dropbox asking me to sign in with my Yahoo or Google Or AOL account etc., and the URL was: [link removed for security reasons] Can't seem to attach screen shots? Anyone else experienced this?…
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How to get back my disabled Dropbox account
How to get back my other account register with dropbox under email [personal information removed per the Community's Guidelines]. it was disabled and it company email
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My Selective Sync settings don't show all my folders on my Mac.
Unsure why, but a folder I generated online and then sent some files to, won't appear on any of the computers selective sync window. Using Mac latest version, 3.8.3. I can't untick that folder. I've tried renaming it, etc but it doesn't help.
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Disable email notifications for the team instead of individually.
The business does not need to have the "Doc activity (weekly digest)" email every week. I know the invidivuals can disable this, but surely there is a way to disable this for the whole team? TIA
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I've changed my email address on the Dropbox website, but I see the old one on the desktop app.
Hi All, I have changed my email address on the Dropbox website which has been verified, however the email address on the Dropbox desktop app is the old email address, how do I update it?
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How can I completely disable Smart Sync?
How can I completely, 100%, disable Smart Sync so that Dropbox will always download all of my files? The settings I have found all apply to NEW files and seem to have no impact on old files. What I would like is to set my Dropbox to behave as if Smart Sync does not exist or has ever existed.
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How to give someone else access to my dropbox
Can I give someone else acces to my account without sharing folders or links? in other words give that person a second login to my dropbox? (without them having necessarily a dropbox account of their own)
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Is there a way to locate and gain access to old accounts that I don't have the password for?
I am trying to find several old Dropbox accounts I no longer have the passwords to nor do I have access to the emails the account were built under. How do I locate all of my outstanding Dropbox Accounts & How do I gain access to the accounts without passwords or access to the emails the accounts were originally built with
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How do I change the language setting on my account?
My Dropbox is in another language which I can't read. I changed my language preference to English yet the dropbox is still in a foreign language.
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Change Member name
I have a member who I have authorised to share, but her name is wrong. She is down as Sarah instead of Sam, although the email address is correct. How do I change her name
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There's no option to cancel my Dropbox Plus subscription.
HI, How can i cancel my dropbox plus subscription? i was told to go to setting> plan> at the bottom, click cancel my subscription, but i don't see this option at the bottom. it's so frustrating, please help! thanks.
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Not getting password reset email link
Hi all, I did not manage to receive Reset Email from no-reply@dropbox.com. Already check the spam folder and Global whitelist no-reply@dropbox.com. After several tried to login with incorrect password, my account is blocked. When I try to Reset my password again, @ https://www.dropbox.com/forgot? I got this error: Too many…
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Changed from googlemail.com to gmail.com and lost my Dropbox account
Hello, everyone, Google has recommended that I shorten my email address from googlemail.com to gmail.com without any changes. For all other sites where I have logged in with my gmail it works fine. But dropbox has created a new account for me and I don't have access to my client's data anymore. When I try to login with…
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2FA and shared folders
Hi If I enable 2FA on my dropbox account how does this effect current users I have given access to some shared folders? Will they still have access or will they need to also enable 2FA? Thanks
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Transfer ownership of personal account to another user
My architect loaded (A LOT OF) his files onto my personal Dropbox. Now, instead of having to transfer them all over to his own account, he wants me to transfer ownership of the account to him. He's now purchased a business account. I have no problem transferring the account to him, but at some point, I'll want to use my…