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Trying to change email and getting an error that "This email is already taken."

I am trying to change the email address on my dropbox account. I used to have two dropbox accounts but deleted one about 10 days ago. I am now trying to change the email on my second account to the email I used for the other account. Even after 10 days, I am still getting the error "This email address is already taken". When I try to login with that email address, it brings me to the signup page, suggesting that the email is not associated with an account. What do I need to do to be able to use this email address with my dropbox account? Thank you!

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Accepted answers

jluser780

For anyone having this problem in the future, the solution was that there was a dropbox sign (sign.dropbox.com) account associated with the other email. When you try to login to dropbox.com with the second email (that you are trying to change your account to) there is no indication that the email is in use on sign.dropbox.com. But if you login to sign.dropbox.com with the next email, then delete the account (or change the email) then go back to dropbox.com on the old account you can use the new email.

All comments

Walter

Hey @jluser780 - sorry to hear you're having issues with this.

Are you 100% sure that there's no Dropbox account associated with the email address you're trying to use?

Could you clear your browser's cache and/or try another browser and let me know if you get the same error?

If you do, I'd appreciate a screenshot (omitting any personal info) too.

Thanks!

jluser780

Hi @Walter - Thank you for your prompt reply! I tried a different browser in private browsing and received the same error. Please see the attached screenshots. I really appreciate your help!

Walter

And what error are you getting if you try to log in when using the email address that's taken?

jluser780

If I type that email address into the login bar, it brings me to the "sign up for free" page I screenshotted above.

Thank you!

Walter

I see, thanks for clarifying that for me @jluser780

Would it be OK if we sent you an email to have a further look internally?

jluser780

That would be great. Thank you!

Megan

I just sent you an email @jluser780! 😀

I'll see you there, thanks!

jluser780

Hannah

Thanks for letting us know what the issue was, @jluser780.

If you need anything else, let us know.

Have a great weekend!

Cayennengine

This was so helpful and clear! Thank you!

mydrumbox

I have a similar problem. I am trying to change email on my dropbox account and it has exact same "Email already taken" error as in above screenshot. I used to have a dropbox account with the email I am trying to change to but that is already deleted. I tried the sign.dropbox.com suggestion but I am not able to login there so I assume I dont have an account there. Any other ideas? Thanks

Nancy

Hey @mydrumbox! How long has it been since you deleted your other Dropbox account?

If you open an incognito window on your browser now and try to log in to www.dropbox.com with that email address, do you see a message that the account has been deleted?

mydrumbox

It has been over a month. If I do that in an incognito window it shows me the "Sign up for Free" form to add name and password. How do I remove this old account so I can reuse the email?

Megan

Hi @mydrumbox, I just sent you an email, in order for us to have a closer look into this.

I'm going to need some account-specific info, so feel free to reply back as soon as possible, and we'll take it from there.

Thank you!