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I can only add 1 signer to a document

Hello,

I'm trying to send a document for signature, but when I click on 'Add another signer', it won't allow me to add one.

I see this question was resolved about 25 days ago with another user after they cleared their history/cache and temp files - which I've done. I've tried using both Ecosia (default browser) and Chrome, and the problem exists in both places. I don't really want to download any more browsers. What else can I do?

Thanks

Pam

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Accepted answers

pamfuze

Hi Jay, really sorry for the delay in responding to your efforts to help - I've been crazy busy. I've now tried both the Signatures page and Dropbox Sign page, as suggested, and both are allowing me to add more than one signatory. I also tried again from Dropbox ("send for signature" option), and this is also now allowing me more than one signatory. So whatever was happening has been resolved, thankfully, as I have another document to send for signature tomorrow. Appreciate your help - thank you.

All comments

Jay

Hi @pamfuze, thanks for bringing this to our attention.

Could you let me know what plan you're currently on according to this page?

This will help me to assist further!

pamfuze

Thanks, Jay. I'm on Basic. I've used 1.7 GB of 2.38.

Jay

Are you accessing via the Signatures page or the Dropbox Sign page?

Could you try the latter to see if this helps?

pamfuze

Walter

We're glad to hear it's sorted now and thanks for keeping us in the loop too @pamfuze - much appreciated.

Let us know if anything else comes up in the future!