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Insufficient_space error message even though I have a lot of free space

I have a dropbox app that uploads documents to folders on behalf of users. When I tested it in production,I kept getting an insufficient_space error

{
    "error_summary": "path/insufficient_space/",
    "error": {".tag": "path", "reason": {".tag": "insufficient_space"},
    ...
}

Tried with two different dropbox user accounts and checked that there were no shared files eating into the storage space. What else could cause this?

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Accepted answers

dev_ninja

Здравко @Greg-DB , I was using a third party tool and logged the generated request for inspection. Turns out it was trying to upload files to the wrong user. My bad. Problem resolved now

Thanks for the assistance

All comments

Greg-DB

This error should indicate that there isn't enough storage space in the relevant account for the upload. I just tried the upload functionality on the API and it succeeded for me, so if you're seeing this erroneously, there may be some other variable that we'll need to look into. I see you've also written in to support so we'll follow up with you there shortly to check on this for you specifically.

Здравко

Hi @dev_ninja,

At the beginning it's good idea to check the actual space immediately after your code get that error. Logging this would show you how much is the exact space. 😉 Also, checking the actual user account might be helpful.

Good luck.

dev_ninja

Здравко @Greg-DB , I was using a third party tool and logged the generated request for inspection. Turns out it was trying to upload files to the wrong user. My bad. Problem resolved now

Thanks for the assistance

dev_ninja

@Здравко @Greg-DB

I was using a third party tool and logged the generated request for inspection. Turns out it was trying to upload files to the wrong user. Problem resolved now.

Thanks for the assistance

shsv382

Hi! Seems you solved your problem! Which error code did you get with this error?

Greg-DB

@shsv382 This issue was referring to getting a "path/insufficient_space" error when uploading a file, such as when calling the /2/files/upload endpoint. That kind of error would be sent with a 409 status code. You can find more information in the "Errors" documentation and Error Handling Guide.

shsv382

Thank you for feedback! Unfortunately, there's no description for this error in the documentation, otherwise I wouldn't have asked.

shsv382

I will say more: I did not find this error even when searching for "insufficient_space" in the Javascript SDK github-repository

Greg-DB

@shsv382 Note that some error types are nested, so you'll need to expand the types to see the full information. To find the information for the "path" errors returned by /2/files/upload in the /2/files/upload documentation, for instance, start by expanding the documentation for "path" under "UploadError" in the /2/files/upload "Errors" section by clicking on its "UploadWriteFailed" type, and then clicking on the "WriteError" type. There you'll see "insufficient_space", among others.

shsv382

Thank you very much!