files/list_folder API returns no entries after using new Shared Links

This should be fixed now. Please let us know if you're still seeing any issues. Thanks!

All comments

Hi @nabeards,

I have a script targeting download of file from link or all files in shared folder pointed by link. This script enumerates all files in links to folders, of course. Take a look there and see if works for you.

Good luck.

AgentConDier

Same issue here. I have been using the same code and shared link for years, which stopped working two days ago.

This curl request, as generated by https://dropbox.github.io/dropbox-api-v2-explorer/#files_list_folder should work as fas as I can tell:

curl -X POST https://api.dropboxapi.com/2/files/list_folder \
  --header 'Authorization: Bearer [redacted]' \
  --header 'Content-Type: application/json' \
  --data '{"path":"","shared_link":{"url":"https://www.dropbox.com/sh/6kzom2lt4ahhr2c/AAAGC0_LBkp5htv1X8tUyOl9a"}}'

But the response has an empty entries array, and has_more is false. The files in the shared link show up just fine in a browser.

Oh... As seems, there is a some new bug in Dropbox API. Let's hope will be fixed by Dropbox soon...

nabeards

Glad to see I'm not the only one seeing this issue. Does the Dropbox support team monitor these forums or do I need to contact support via our business account?

@nabeards, In general it's monitored, but during weekend this monitoring is very weak. So it's likely, any move related to things mentioned here, to be performed no earlier than Monday (or even latter). Of course, Business accounts are served better, so if you want you can speed this up, probably. 😉

nabeards

I won't be able to get our account admin to do anything until Monday anyway, so hopefully the support team sees this and can let us know how long for a fix. Our operations are at a standstill until then.

Thanks for the report! We'll look into it and follow up here once we have an update on this.

atonderski_zen

We are critically affected by this bug, and unable to download shared files programmatically. Please provide an update as soon as possible!

@atonderski_zen Thanks for the note! We'll follow up here as soon as we have some news on this.

hero85

I am also in the same boat, working application since many months suddenly stopped working on fetching the 0 entries for the shared folder.

This is effecting me very badly, Did all my best, spent 3 days and found its a serious bug in the Dropbox api due to any recent changes at their end.

Request for the earliest possible resolution.

Thanks

We are using dropbox.files.SharedLink with dropbox.files_list_folder to download shared links, and it stopped working since last night. we are getting empty list for "entries" while the folder does have some files. Below is the code:

links = ["https://www.dropbox.com/xx/xx/xxxxxxxxxxx&dl=0"]
dropbox = dropbox.Dropbox(oauth2_access_token=access_token, oauth2_refresh_token=refresh_token, app_key=app_key, app_secret=app_secret)
filecount = {}
all_files = []
for link in links:
filecount[link] = 0
shared_link = dropbox.files.SharedLink(url=link)
entries = dropbox1.files_list_folder(path='', shared_link=shared_link, limit=2000)
while True:
filecount[link] += len(entries.entries) # ***here entries.entries is an empty list
if not entries.has_more:
break
entries = dropbox1.files_list_folder_continue(entries.cursor)
print(filecount)

@Jagadeesh, Yes, it's known bug. Take a look here.

Let's hope will be fixed soon.

Thank you

Yes, as Здравко said, this is a known issue. The team is working on it and we'll follow up once we have a update on it.

+1 on this, we are affected as well by this and waiting on fix.

vici4a

+1 the same problem here

Thanks for the notes! The team is working on a fix, and I'll follow up here once it's deployed.

This should be fixed now. Please let us know if you're still seeing any issues. Thanks!

This should be fixed now. Please let us know if you're still seeing any issues. Thanks!

I confirm this is working now. Amazing team @Greg-DB . Thank you so much for your support.

..Jagadeeshwar