Child Item

Dropbox Sign Bulk send sign requests not working

RS2020

Dropbox is Promoting Unlimited Bulk Sing requests. They even added a button called 'Bulk send'. But whatever I do, I don't see the option to send one document to a CSV list.

They even have an FAQ article explaining the steps but is does not look they implemented the feature in the user interface yet.

Anyone any idea what is going wrong?

Dropbox sign is officially Dropbox since 2 months.

"We're officially part of the Dropbox family! HelloSign is now Dropbox Sign. (For now, you'll still sign in at hellosign.com)"

Some screenshots:

Screenshot 2023-02-16 at 15.08.37.png Screenshot 2023-02-16 at 09.45.39.png Screenshot 2023-02-16 at 15.14.29.png

Find more posts tagged with

Dropbox Sign

Accepted answers

RS2020

Update 2: (Solved)

The Bulk send feature is unlocked (via support) and I managed to send 1100 sign requests in 5 batches of max 250 requests via a CSV export over a period of several hours. Dropbox still has a limit but thanks to Dropbox support (Lyn) I could send every 30min 250 requests.

I hope this post can help others!

Thanks for the help!

All comments

Walter

Hey @RS2020, thanks for joining the Community and sorry to hear you're having issues with this.

As this would be an account specific issue, I'd suggest reaching out to our team through this link.

Let us know the ticket ID once you get it so that we can ping the relevant team asap.

Thanks!

RS2020

Hey Walter Thanks for your quick Answer.

I have submitted a ticket 24h ago but still no reaction.

Ticket 21198141 & Ticket 21219176. (I added more information in the second ticket)

Thanks for the follow-up.

Robi

Walter

Thanks for the ticket IDs, Robi!

I just located them in our system and passed it on to a member of the team along with your comments here.

They should be getting back to you soon, but please let us know if you have anything else to add in the meantime.

RS2020

Thanks a lot,

Will update this post if I get new information.

Robi

RS2020

Update:

Dropbox Support finally could unlock the 'Bulk send' option for me. (After 2 days first response, after 5 days solved)

They told me this feature is not active by default to avoid misuse.

The next problem is that the 'unlimited' is limited to 250 sign requests.

I need to send 1200. Splitting them up into batches did not work either. (error when sending)

I contacted Dropbox support (reacted within 5 minutes!!) they would solve it for me.

I will update this thread If I manage to send all my sign requests.

RS2020

Update 2: (Solved)

I hope this post can help others!

Thanks for the help!

Jane

I have exactly the same issue with not being able to send bulk emails. I've just spent a lot of time looking into who was best to use and decided to spend my money with Dropbox sign to find it doesn't do what it says it will. I too followed all of the Help center guidance and nope, this has still not been addressed for new users. I now cannot complete a task that was supposed to have been done urgently. To say i am disappointed is putting it mildly

Walter

Hey @Jane, sorry to hear you're having issues with this and thanks for taking the time to share your thoughts on this.

Have you tried reaching out to our support team through this link for further assistance?

If not, let me know and I'll be happy to open a ticket for you from my end so that we can have a further look internally.

Jane

Yes i've tried that and various other things but i'm getting nowhere. I've just been sent a link to activate my sign plan which i tapped then it took me to a page for the credit card again but it says nothing is due. I'm so confused and annoyed that when i was interested in buying it i had an online chat with someone answering my questions, yet now i've bought it, i can't get any help

Hannah

Hey @Jane , sorry to jump in here.

If you've reached out to the team through the link that Walter gave you, do you perhaps have a ticket number from the communication that I can look into?

Jane

Ticket 22042606 this is the ticket number that has been worked on but they have now said that its been sent to a team that specialises in this kind of issue (this was sent to me on Friday). I'm struggling to see why this is classed as an "issue" if it is something that is offered by the application on the sales side. I've now sent 150 contracts manually as they have to be done! I'm really not happy when its something i've paid close to £500 for

Nancy

I totally understand the way you feel, @Jane.

I was able to locate your ticket number in our system, and I’ve left an internal note to our team, so that they can see your Community thread here and get back to you as soon as possible.

PaulJ920

The same issue, please enable Bulk Send for my account as soon as possible, Ticket 22382420.
Rather than disabling a key feature we're paying for, maybe some other type of verification can be used other than having to go through the support group, this doesn't seem like a good use of anybody's time.

Megan

Hey @PaulJ920, thanks for posting here!

I can see that an agent has responded back to you, but not on the 22382420 ticket number, but here: 22382397.

Feel free to respond back to them, and you can then continue looking into this together.

Keep me posted!