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Unable to use Dropbox Dash after installing

I just got a new Apple M1 Max laptop (coming from an Intel chip MacBook), and I can't get Dropbox Dash to work. I downloaded it from https://www.dropbox.com/dash/install, but when I start it, I get a message that this version is incompatible and I need to download the latest version. The link brings me right back to the same install webpage, and it download the same version. Never ending cycle.

Screenshot 2023-02-20 at 11.52.44 AM.png

I have a coworker with an M1 Mac, so I don't think that is the issue, but I'm mentioning it just in case.

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Accepted answers

Jay

Hi @alexparker215, the issue should now be resolved, and you should now be able to download and install the newest version.

Please let me know if the issue persists.

All comments

Megan

Hi @alexparker215, how are you today?

What is the OS you use on your Mac right now?

Keep me posted, and we'll take it from there!

alexparker215

Hi, thanks for your response! I'm doing well.

My OS is MacOS Ventura 13.2.1.

Jay

Hi @alexparker215, the issue should now be resolved, and you should now be able to download and install the newest version.

Please let me know if the issue persists.

alexparker215

That worked! Thank you so much.

Jay

Glad to hear it! If you need any further assistance in the future, please let me know.

Enjoy the rest of your week!