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409 reset error for list_folder/continue api from business endpoint

I'm trying to retrieve folder items of team member by following this link https://www.dropboxforum.com/t5/API-Support-Feedback/How-to-get-all-the-files-and-folders-of-a-business-account/m-p/281388.

I am able to get result from list_folder api but when I pass cursor to list_folder/continue api I get below error.

{
    "error_summary": "reset/..",
    "error": {
        ".tag": "reset"
    }
}

Going through forum replies what I understood from this error is that the cursor is invalid or it has expired.

Please help.

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Accepted answers

Greg-DB

1) The list_folder 'limit' parameter is not a hard limit, per the documentation. It can technically return slightly more (or even less) than the limit. You should always check 'has_more' and call back to list_folder/continue if it's true.

2) You can use the 'Dropbox-API-Path-Root' header for each list_folder call, but is not required. If it is not supplied, the API will default to the "home" behavior. You can find more information in the Namespace Guide.

All comments

Greg-DB

Can you share the code/output for these calls so we can take a look? Thanks in advance!

saritafurtado

I was trying this in dropbox api explorer and postman

Greg-DB

I see you're specifying a particular 'Dropbox-API-Path-Root' header on the /2/files/list_folder/continue call. Did you also specify that for the /2/files/list_folder call?

If not, you will get this 'reset' error. You should make sure you keep the 'Dropbox-API-Path-Root' usage consistent for any particular cursor. That is, if you call /2/files/list_folder with a particular 'Dropbox-API-Path-Root' you should use that same 'Dropbox-API-Path-Root' for the next call to /2/files/list_folder/continue. (Or, if you didn't use it, omit it again.)

saritafurtado

Yes it is working now if I put 'Dropbox-API-Path-Root' in /list_folder api.

But while doing this I noticed two things.

1) the results fetched with the limit count is not same as limit.

Eg. /list_folder api with 'Dropbox-API-Select-User' and limit 5 gives me 5 entries and has_more true

But /list_folder api with 'Dropbox-API-Select-User', 'Dropbox-API-Path-Root' and limit 5 gives me 3 entries and has_more true.

If i use the cursor in the /list_folder/continue I get more entries. If there are more than 5 entries it should give 5 entries in first result right?

2) /list_folder api works without 'Dropbox-API-Path-Root'?

I was using 'Dropbox-API-Path-Root' to test whether the namespace ID passed in as the root is the correct root namespace for the user. And this namespace id can change if the user joins/leaves/changes teams.

So my question is can we use /list_folder api only with 'Dropbox-API-Path-Root'? Because to retrieve members folder items you need member_id.

Greg-DB