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The check API always returns Internal_error

nickbrit

https://api.dropboxapi.com/2/files/copy_batch/check always returns `Internal_error` for me.

The documentation says `This should happen very rarely`.

Is it something on my end?

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Accepted answers

Greg-DB

Thanks! I see you're running a filesUploadSessionFinishBatch job, but are trying to check it using filesCopyBatchCheck. For filesUploadSessionFinishBatch jobs, you should use filesUploadSessionFinishBatchCheck to check it:

https://dropbox.github.io/dropbox-sdk-js/Dropbox.html#filesUploadSessionFinishBatchCheck__anchor

All comments

Greg-DB

To clarify, are you seeing this consistently for a particular job ID, or for multiple different job IDs?

Once you get `internal_error` for a particular job ID, you should stop checking the job status, as it won't change for that job ID. The `internal_error` failure should be considered permanent, so you need to try to re-run the copy_batch operation itself.

If you're getting this consistently across multiple jobs, please share the code you're using, as well as a few sample job IDs, so we can look into it for you.

nickbrit

I'm using Javascript SDK.

dbx.filesUploadSessionStart({ close: close, contents: toUpload }).then((response) => {
                this.entries.push({
                    cursor: {
                        session_id: response.session_id,
                        offset: 0
                    },
                    "commit": {
                        'path': this.path + '/' + toUpload.name,
                        'mode': 'add',
                        'mute': false
                    }
                })
                resolve(response);
});

I run it twice, for exmple. First time close is `false`, the second one is `true`.

And I call `/upload_session/finish_batch`:

dbx.filesUploadSessionFinishBatch({ 'entries': this.entries}).then((response) => {
    ...
});

And I call `check` with `async_job_id`:

dbx.filesCopyBatchCheck({ 'async_job_id': async_job_id })

Frist time it returns `in progress`, second time it returns `Internal_error`

Greg-DB

nickbrit

Yes, sorry. Just realized it.

Thank you