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Requesting Attachments - How to remove watermark?

Hello,

We recently discovered the added ability to request attachments when sending documents for signature. I just received back the first of these and saw that the attachments are covered in a watermark that says "Only valid for [title of document]. It is invalid for any other usage." The attachments were official documents and I am unsure whether they will be invalidated due to the watermark, so I would like to know if there's a way to make it so the watermark doesn't get added to the attachments when they're submitted.

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Dropbox Sign

Accepted answers

LaraAelric

Hi @Walter ! I didn't send the rest under the email address I made this account with, but I am the original sender with alternate email address. I can't add a screenshot because it's sensitive information but I did go digging in our account until I found another submission with attachments included and didn't see a watermark. So it looks like this may actually be something the signer did, not something on dropbox's end. Phew!

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Walter

Hey @LaraAelric - thanks for posting on our Community and happy December!

Can you please clarify if you're the original owner of the signature request and also if this watermark comes from Dropbox or from another source perhaps?

Let me know and we'll take it from there.

P.S.: Feel free to add a screenshot if you feel that would help.

LaraAelric

Walter

That's exactly what I was thinking too @LaraAelric - thanks for the update anyhow.

Let us know if anything else comes up and have a lovely week ahead!