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List_folder does not return team folders

Hi guys,

Two days ago our automated tests started failing out of the blue. We were checking that "/files/list_folder" returns both shared and team folders, but since then team folders have not appeared in the response. Were there any recent changes related to that in DropBox API?

We are using https://www.nuget.org/packages/Dropbox.Api/4.9.0 library, `DropboxTeamClient` with `AsMember` set (to list folders of a specific user), `client.Files.ListFolderAsync("")`. It is a stable app, we haven't done changes in years.

Update, I have just updated to the latest https://www.nuget.org/packages/Dropbox.Api/6.30.0 , but the response is still the same (no team folders).

Sincerely,

Jakub

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Accepted answers

Greg-DB

I'm not aware of any changes that should have caused this, but there are a number of possible things that might have occurred here.

First, you mentioned using ListFolderAsync, but have you also implemented ListFolderContinueAsync? That interface is paginated and does not guarantee all entries will be returned on a single call to ListFolderAsync. You should always check ListFolderResult.HasMore and if it's true, call back to ListFolderContinueAsync fore more entries. You can find more information in the ListFolderAsync documentation. The exact number and set of entries returned on any individual page can vary over time, due to folder structure and activity, etc.

Otherwise, there are a number of other things that might have affected this, such as:

the shared/team folders were unshared (either entirely or just from the relevant member)
the team switched to the team space configuration; see the Team Files Guide for more information
the team was disbanded

If you still need help sorting this out, feel free to open an API ticket with the relevant member ID (but don't share any access/refresh token).

All comments

Greg-DB

I'm not aware of any changes that should have caused this, but there are a number of possible things that might have occurred here.

Otherwise, there are a number of other things that might have affected this, such as:

the shared/team folders were unshared (either entirely or just from the relevant member)
the team switched to the team space configuration; see the Team Files Guide for more information
the team was disbanded

If you still need help sorting this out, feel free to open an API ticket with the relevant member ID (but don't share any access/refresh token).

jakub_slesarik

Hi Greg,

thank you for your response. Yes, we are using ListFolderContinueAsync, that is not the problem. But your suggestion gave me an idea to check the activity log and this is what I found:

Please note, that "Y3S.dev Team Folder" is the folder which we were expecting in our test in the team member root folder. Do you have any idea what could that be and what could caused it? Is there a way how to change the parent back so it is in team member folder again?

Greg-DB

I can't say for sure exactly what happened off hand, but it sounds like a team admin may have changed the folder structure and settings. You may want to contact support for help investigating and potentially reverting whatever changes were made. (Or if you're not an admin on the relevant team, it may be best to have them do so.)

jakub_slesarik

Hi Greg, everyone,

so you were right about "the team switched to the team space configuration; see the Team Files Guide for more information". Our subscription was recently upgraded to the new structure and thus there are no team folders and /files/list_folder is rooted in team member's folder by default as mentioned in the article.

This will effect users of our integration so was trying to find any dates or conditions when migration happens and if the change is reversible, I have only found https://help.dropbox.com/accounts-billing/plans-upgrades/upcoming-business-team-changes. Based on that it looks like it is irreversible and initiated by DropBox. Does anyone knows?

Update: I talked to the support and they confirmed that they are migrating existing customers to the team spaces and that the change is irreversible. But they were not able to answer about the schedule and recommended asking on DEV support channels. Does anyone know when existing customers are updated to the new structure or what are the conditions?

Greg-DB

I don't have any information to share regarding a schedule or conditions for team space conversions. Apologies I can't be of more help in that regard!