Child Item

Chooser - direct link not working

Hi,

Is there an error with the Chooser and direct link type?

Suddenly my app stopped working last night. Both IE and Chrome is tested.

I can log in and choose file(s), but the link seems to be broken, it just times out with ERR_CONNECTION_TIMED_OUT error.

If you see this within 4 hours from now, this is the link I am trying:

https://dl.dropboxusercontent.com/1/view/sy64t1c6xi1xvw1/Getting%20Started.pdf

Sven Erik

Find more posts tagged with

API

Abuse

Accepted answers

Greg-DB

Thanks! That may be a regional issue then. Please open a ticket here:

https://www.dropbox.com/developers/contact

And include the following information:

- your IP address
- the output of the following commands:

Mac/Linux:

ping dl.dropboxusercontent.com
nslookup dl.dropboxusercontent.com
dig +trace dl.dropboxusercontent.com

Windows:

ping dl.dropboxusercontent.com
nslookup dl.dropboxusercontent.com
tracert dl.dropboxusercontent.com

That should help us investigate. Thanks in advance!

All comments

Greg-DB

Thanks for the report! I can't reproduce this issue though. Downloading the file from that link works fine for me both in Chrome and via curl.

Are you still seeing this issue? Are other users of your app seeing the issue as well, or is only affecting you?

ssteners

Yes, still having the same issue. The request times out, also for other users.

But actually getting another error message now:

DNS_PROBE_FINISHED_NXDOMAIN.

Greg-DB

ssteners

Yes, you are probably correct. This seems to be very local. When I'm logged into company VPN I am getting the error, but when I am not, everything is OK, so I guess a firewall is a little bit too strict here.

I will post a ticket if necessary.

Thank you for quick response.

Sven Erik