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Child Item

user_on_another_team but account doesn't exist

ow_idm_user

Hi All,

Hopefully a quick one.

Background: Doing user provisioning testing on a trial team dropbox. It's expired, which I fear may be the problem here.

I'm getting the above error 'user_on_another_team' back from the teams api (/2/team/members/add) when trying to add some test users. I'm sure my test users don't exist because I'm testing with fake names with some numbers.

Would the trial instance being in an 'expired' state cause the above message to return?

Worth mentioning:

I can list the current users fine, just can't seem to add.

I've tried with an access token taken from the console, and also used the full authorization code flow to get the access token - same result.

Also, while I'm here, will an access token manually taken from the developer console work the same for the prupose of the teams API's (the user/group/role management stuff, basically)?

Any help appreciated.

Thanks!

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Accepted answers

Greg-DB

Thanks for the post! I'm not sure off hand if an expired team should cause that. Please open a ticket with the request and response so we can check on this for you:

https://www.dropbox.com/developers/contact

Just make sure to redact the access token.

An access token generated on the App Console will work the same as an access token retrieved using the normal OAuth app authorization flow. It will have access to the account/team to the extent allowed by the app's permission.

All comments

Greg-DB

Thanks for the post! I'm not sure off hand if an expired team should cause that. Please open a ticket with the request and response so we can check on this for you:

https://www.dropbox.com/developers/contact

Just make sure to redact the access token.

ow_idm_user

Hi Greg,

I've logged the request...if I can't monitor the email address which my account is signed up as, will I still be able to see replies to my ticket under my profile somewhere?

Thanks!

Greg-DB

Thanks! No, please make sure you have access to the email account for the email address registered to your Dropbox account so you can receive replies to your ticket.

ow_idm_user

Hi Greg,

Thanks for the help - turns out it was to do with protected domain name I was using (or so I'm told). Changing the domain of my test user to another domain worked.

Thanks!

Glen.