Walter Dropbox Community Moderator

Hi there @"Pelle Busch-Jensen" - sorry to hear about this. Can you please clarify your computer's exact OS, and the version and status of the Dropbox desktop app as shown in your menu bar? A screenshot of the exact error you're getting would also help! 

I'm glad to hear that @"fjf" - let us know if anything else comes up and have a lovely weekend! 

Hey @"studio_jhh" - sorry to hear about this. When you say it's gone from the web interface, I'm assuming you're referring to your account's homepage and the sharing tab. Am I correct? Can you take a look at your events page and the deleted files page to see if you can find it there? 

Could it be that they were part of a Dropbox Backup then @"89jaka"?Can you have a look at your backups page and let me know what you find? 

Are you still having issues with this @"fjf"? 

Hi there @"89jaka" - sorry to hear about your missing files. How long has it been since you last saw them on the website? Were they in a shared folder perhaps? If you made sure you're logged into the correct account, can you have a look at your events page and let us know what you find? This is the place where all uploads,…

Thanks for the confirmation on this @"esheafe" - much appreciated. Indeed, using "open file in > Replay" will open the same file on Replay, even if we've renamed it. Taking into consideration your comments, and what you would want to see possible, I've passed this along to our team internally on your behalf. Aside from…

I see, thanks for letting me know about this @"Nello Aun" Nevertheless, can you try my previous suggestion and let me know of any updates?

It looks like you're using the beta version of the app @"Nello Aun" - could you try the latest, stable version from this page directly and let us know how it goes? Just make sure to toggle off the 'early releases' from your account's settings first. 

Hi @"Nello Aun" - sorry to hear about this. Can you clarify your computer's OS version and the version and exact status of the Dropbox desktop app as shown in your menu bar? 

Hi there @"Mistic_John" - thanks for the additional information there. Can you please try a reinstall and let me know if this persists? If it does, you could also try creating a new OS profile and trying to install the app there. 

Hi there @"fjf" - sorry to hear about this. Can you please clarify how long have you been seeing this error and if this has happened in the past again? Did you receive an email from Dropbox informing you about it? Let me know and we'll take it from there. 

I'm not sure what you're referring to exactly @"Nicolas Koutsikas" - could you elaborate a tad for me please? 

Thanks for the cooperation so far @"Nicolas Koutsikas" - I've just followed up via email, so please have a look at your inbox and we'll take it from there. 

Hey @"dcabrames" - thanks for joining our Community! We're happy to hear you sorted this out, but please let us know if anything else comes up. Cheers! PS: You cannot disable the auto-updates at this moment as each new version of the Dropbox desktop app includes a number of key updates so it’s important that you run the…

If you get the same results while copying and pasting your screenshot too, may we reach out via email to investigate further @"Nicolas Koutsikas"? 

Can you try dragging and dropping it instead in that case or using another browser @"Nicolas Koutsikas"? 

Could you clarify the error you're getting or send us a screenshot so that we can have a visual too @"Nicolas Koutsikas"?

Hey @"Paloma2025" - sorry to hear about this. In such cases, you can reach out directly to our support team through this form. Just make sure to use an incognito window where you're not signed into any Dropbox account and fill in all the relevant information. In case you come across an issue though, please let us know here…

In that case, could you send us a screenshot of the paperclip icon as shown on your end so that we can have a visual too @"amcoffice"? 

Sure thing @"will_212121"- I've just sent you an email to have a further look internally, so please have a look at your inbox and we'll take it from there. 

Hey @"amcoffice" - sorry for the late response, but are you still having issues with this? 

I see, thanks for the additional details there @"rachminion" - much appreciated. I've also passed your feedback on to the team internally and you can let us know if you have anything else to add.

Hey @"will_212121" - sorry to hear about this. Could you clear your browser's cache and/or try another browser and let us know if this persists? If it does, we can send you an email to investigate further. 

Hey @"Joris-Jornature" - sorry to hear about your missing files. Can you please clarify if you're referring to Dropbox Paper docs or if you noticed other files missing too? Have you tried taking a look at the events page? It's the place where all uploads, edits, and deletions are normally logged, so it should give a hint.…

The team is working on this idea! Thanks for sharing your suggestion with us and to everyone for supporting it. We’ll update you when we know more!

The team is working on this idea! Thanks for sharing your suggestion with us and to everyone for supporting it. We’ll update you when we know more!

Hi @"rachminion" - thanks for sharing your thoughts on this with us. Just to clarify, when you say you can't delete links from team members that have left the team, are those members active in the team (occupying licenses) or are they removed now? If it's the latter, did you transfer the content of those deleted team…

Hi there @"AhmedToldo" - thanks for using Dropbox and posting on our Community! Could you maybe send us a screenshot of where you're spotting this so that we can have a visual too? Thanks a bunch! 

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