Walter Dropbox Community Moderator

I see, thanks for clarifying that for me @"MFRuckuss" Now, if you'd like to delve a tad deeper into this issue, we can send you an email from our end. To do so, I'll just need you to clarify if you'd like us to use the email addrss that's linked to the @"MFRuckuss" account or the @"Mfruckus" instead. Thanks again. 

Hey @"MFRuckuss" - thanks for the update on this and the screenshot of your speed test too. Did you try rebooting your computer and/or internet router since you first noticed this? If you did and this is still an issue, let us know and we'll reach out via email to investigate further if needed. 

Are you getting any particular error when moving the Dropbox folder using these steps, Carl? 

Thanks for the screenshot and the additional information @"Carl Agerbech P" - much appreciated. I can see some syncing icons on your files in your screenshot so the app must be installed on your computer and running at the moment. Could you try rebooting your computer and/or refreshing your Finder and let me know if you…

Hey @"Carl Agerbech P" - sorry to hear about this. Can you clarify your computer's OS version and if you've tried reinstalling the app since you first noticed this? When it comes to moving your Dropbox folder, I'd appreciate some additional information and/or a screenshot too. Thanks so much, Carl.

Hey @"aaron2025" - thanks for posting on our Community! Can you please have a look at your backups page and let me know if you see any folders or devices that might be taking up storage space listed there? Otherwise, I'll need you to check your plan tab and let me know what is reported there in regards to your quota.…

Hi @"Sue Ottawa", have you tried using a different browser since you first encountered this issue? If you have and the problem persists, please provide us with a screenshot.

Hey @"Nicolas" M.1 - thanks for the update on this. If you'd like to investigate a bit further, I'd recommend getting in touch with our support team as they'd be better equipped to help with account and device specific information. In case you already have a ticket with us, please share its number with us here so that we…

No biggie @"Sarawut Burapapat" - I'm glad I could help. See you around the Community and let us know if anything else comes up. 

Thanks for the additional information and the screenshot too @"jlmoore314" - much appreciated. Have you tried quitting the app and relaunching it and/or logging out of your account(s) and then back in since you first noticed this? If it's still stuck at the same number of files, can you try fixing your hardlinks and…

Hey @"Sarawut Burapapat" - thanks for bringing this to our attention. It sounds like you might have been recently migrated to the 2020 release of Dropbox Paper. Could you search your account for a folder called "Migrated Paper Docs" and let me know what you find? As for missing Paper docs or files in the future, note that…

Hey @"priester68" - sorry to hear you're having issues with this. Can you please let me know if this happens with a shared link to a specific folder or if it's affecting all of the shared links you try to share this way? Are you the owner of the folder(s) you're sharing links to? While we're at it, have you tried closing…

I'm afraid we don't have any updates for now iceziz - we'll make sure to keep you posted as soon as we have any news on the matter. Thanks for your patience. 

Hi @"Draco777" - I'm sorry to hear you're experiencing syncing issues. To help troubleshoot this, please provide the following: 1. The exact status and version of the Dropbox desktop app as it appears in your system tray. 2. Any additional information or screenshots that you think might be relevant. Thank you for your…

Hey @"Mulherin" - thanks for bringing this to our attention. Can you please clarify if this is still an issue after reverting to the old version of the app or if you noticed any difference now? Also note that if you'd like to look further into this with account and device specific information, we can reach out via email as…

Hey @"tanniemola" - could you send us a screenshot of the app's exact status as shown in your menu bar so that we can have a visual too? Did you try logging out of your account through the app's preferences and then back in?

Thanks for the info @"Umair R." - much appreciated! It seems that you're running a beta version of the Dropbox desktop app. If it's not too much of a trouble for you, could you try the latest, stable version from this page and let us know if the issue persists? Just make sure to toggle off the 'early releases' from your…

Hey @"Umair R." - sorry to hear you're having issues with this. Can you please clarify your computer's exact OS version and the status/version of the Dropbox desktop app as shown in your menu bar? Any additional information or screenshots are more than welcome!

Hey @"TaliiBee" - thanks for the nudge on this. As the Help Center article I linked to before outlines, to access this feature, you'll need to make sure your Dropbox mobile app is updated to the latest version while camera uploads aren’t available on the Dropbox mobile app for iOS at this time. 

Hey @"Ian Z.3" - thanks for flagging this! I've amended the idea's title to avoid any confusion moving forward. Let us know if you have anything else to add. 

Have you tried uploading through an incognito window while not logged into any Dropbox account to see how it goes @"myowneva"? 

Hey @"jibletgreyv" - sorry to hear you're having issues with this. If you already rebooted your computer and quit and relaunched the Dropbox desktop app and syncing still gets stuck at the same number of files, could you send us a screenshot of the app's version and status as shown in your menu bar? 

Hi @"bezkancerogenov" - sorry to hear you're having issues with searching your Dropbox Paper docs based on their content and not their names. Just note that this feature is available to the Dropbox Plus, Family, Professional, Essentials, Standard, Business, Advanced, Business Plus, and Enterprise plans at the moment, so if…

Hi from me too @"twoadmin" and thank you for the additional information. It sounds like your sharing activity might have been paused for some reason. Would it be OK if we sent you an email to have a further look internally? --- Ciao anche da parte mia @"twoadmin" e grazie per le informazioni aggiuntive. Sembra che la tua…

Sorry to hear this persists for you @"Frank P E." Could you send us your ticket ID for your support interaction so that we can look it up in our system too? While we're at it, may I ask if you had tried this link before yesterday? 

Hey @"Chatterbox" - thanks flagging this with us. Just to make sure we're not eh same page, could you send us a screenshot of how this file looks on your end and clarify your computer's OS version and the version and status of the Dropbox desktop as shown in your menu bar? Apart from that, can you let us know if you're…

You should be able to find all the information you need about this in this Help Center article. Hope this helps @"miccolis" 

Hi @"Temirlan Ziyatov "- I'm sorry to hear that you're experiencing this issue. I'm sorry to hear you're having troubles with this. To best assist you, please let us know when you last accessed the Dropbox account associated with the email address you provided and if you have received any emails informing you about the…

Hi from me @"JMBand" - thanks for the additional information. In this case, I'd recommend making sure that your Dropbox desktop app is 'up to date' and not still syncing while you back your files up to your external hard drive. You can also pause syncing or quit the app when you perform your backups. Let us know if you…

While we don't have a concrete ETA at this time we'll update this thread with any update that might come our way @"iceziz" You can also keep checking from time to time if you get the chance to see if the behavior has been corrected. Just make sure to keep the app's version up to date.