Walter Dropbox Community Moderator

Hey @"yaronhb" - did you have the chance to see my previous reply? 

Thanks for the update and let us know if anything else comes up in the meantime, Brendan. 

Have you enabled external sharing as outlined here then @"rpfaffmann "?

I'm afraid that wouldn't be possible @"ds1234" If you have more than one Dropbox account though, you can try logging into each one of them and checking your file requests page. 

I see, thanks for the clarification and additional information @"AngryAustrian" - I've logged your feedback in our system and you can let us know if you have anything else to add. 

I see, thanks for the clarfication @"ds1234" If you open a new file request now, do you see it being listed on this page then? 

Thanks for the updates and the screenshots too @"stevethegil" If you notice this happen again in the future, you can let us know here and we'll reach out via email to investigate further, if needed. 

You didn't mention if you're getting any particular errors or if you just can't find the files you mentioned @"hoanang dev" & @"Hoanang" - could you elaborate a tad on that please? 

So it is a file request link and not a Dropbox Transfer - is that correct @"ds1234"? Do you maybe see the link or the folder in your sharing tab? 

Hey @"Mdearing3540" - could you send us a screenshot of the app's exact status and version as shown in your system tray at the moment? Also, have you ensured that you're logged into the correct account both on the website (via your account's settings) and through the desktop app's preferences as well? 

Hey @"fpwilson3" - could you send us a screenshot of this as well to check the syncing icon on the folder/files and also clarify the app's status and version as shown in your system tray? 

Hey @"AngryAustrian" - thanks for taking the time to share your thoughts on this. Just to confirm, you're using an individual account and not a team account - is that correct? I'm just asking because team admins of Dropbox team accounts have access to the Admin Console which provides more ways to handle the team's activity…

Hi there @"e_big" - sorry to hear about this. Could you let us know if this happens with only one Word file of yours or if it's affecting other files as well? Are you able to preview it normally on the website by the way? 

Hey there @"a600tw" - sorry to hear you're having issues with this., Can you please clarify the current status and version of the Dropbox desktop app as shown in your menu bar at the moment? Also, what is your computer's exact OS version and the online-only files preference in your account's settings page? Have you tried…

Hi there @"beanbag" - sorry to hear you're having issues with changing your email address of your Dropbox account. Could you try clearing your browser's cache and/or trying another browser (preferably with no extensions or plugins running) and let me know if you're still not getting the email to update your email address?…

Hey @"rpfaffmann "- sorry to hear about this. Since you've already contacted our support team about this, could you share your ticket ID so that we can look it up in our system? Also, can you clarify if you noticed this on an individual account or a team one? Any additional information or screenshots are more than welcome!

Hi there @"Jerry L.4" - sorry to hear about this. Could you try using selective sync for some folder(s) you might not need locally on your computer to lessen the app's load and let us know if the issue persists? Thanks!

Thanks for the additional information there @"Kino A." - much appreciated. The next step you could try in this case is a clean, advanced reinstall, if it's not too much of a problem for you. Let us know of any updates!

Hey @"HYKO" - did you get the chance to see my response?

And where your is your Dropbox folder located per the app's preferences under the Sync tab @"Birsay1"? Also, does the issue persist if you temporarily close One Drive and/or any other 3rd party apps that might be monitoring, syncing or backing up your files? 

In that case, would moving your Dropbox folder to the new drive work for you or you'd like a copy instead @"mgw1"? You should also be able to change your sync settings from the app's preferences if needed. 

Hey @"webrand" - thanks for using Dropbox and welcome to the Community! In this case, just to be safe, you can change the shared folder's owner using these steps before Company A deleted their account. I hope this helps!

Thanks for the additional information and the screenshots too @"Birsay1" - much appreciated. I'm not seeing any syncing icons on your files. Are these files located inside your Dropbox folder on your computer? Also, what is your computer's exact OS version and the version and status of the Dropbox desktop app as shown in…

Hey @"Barbadori" - sorry to hear about this. Could you clarify your computer's exact OS version and the version and status of the Dropbox desktop app as shown in your menu bar? Did you try logging out of your account and then back in through the app's preferences?

Hi there @"Ervin Design" - thanks for taking the time to share your thoughts on this. I've passed your comments on to the team internally and you can let us know if you have anything else to add. Cheers!

Hey @"Chris J Newman" - sorry to hear you're having issues with this. Can you please clarify if you're creating a shared link to the folder with view-only or edit rights in the first place? Have you considered using a Dropbox Transfer instead perhaps? Let us know more and we'll take it from there, Chris. PS: You can check…

Thanks for the additional information and your feedback on this as well @"emendes" Let us know if you have anything else to add. PS: I removed the 3rd party link you included in your response to align with our Community Guidelines] 

Hi there @"yaronhb" - thanks for messaging the Community today. Let me check with the team on this and we'll get back to you as soon as we have an update. As for the discussion you were trying to reply to, note that it was closed due to inactivity since there were no comments for more than 6 months now. In the meantime,…

Does it happen with other browsers too @"htamm"? Is it affecting all of your Excel files, some or just this one? How large is the file exactly? Also, are you able to download and open it locally on your device(s)? 

Which web browsers have you tried so far @"htamm"? If you get the same results on an incognito window with no extensions or plugins running, could you send us a screenshot of the error (loop) so that we can have a visual too?