Walter Dropbox Community Moderator

Hi there @"JM582" - sorry to hear about this. Have you tried removing the mentioned device from your account's Security page directly? Let me know if that would do the trick for you!

Hey @"Paul Lost Files" - sorry to hear about this. When you say you didn't use Dropbox for some time now, how long has it been since you last signed into your account? If you made sure that you're looking at the correct Dropbox account, could you have a look at your events page and let us know if you see any signs of your…

Hey @"Marc S.7" - thanks for the additional information and the screenshot too. Just to clarify, have you ensured that these people are not members of any shared files or folders in your account at the moment? If you remove them from your shares, they should be gone from your list of external collaborators, that's why I'm…

Those cardboard boxes (icons) come from One Drive and not Dropbox @"L_" Have you tried temporarily disabling it or even uninstalling it to see how it goes? 

Hey @"Alain_P" - sorry to hear you're having issues with this. Can you please let us know your device's OS version and the version of the Dropbox mobile app that's installed there as well? A screenshot of where you're spotting the storage space discrepancy would also help!

I see, thanks for the additional feedback @"mjc" - much appreciated. I don't have anything to add to this, but I'll leave this thread open for others, in case they want to jump in and share their own thoughts and insights on this. 

Hi there @"mjc" - thanks so much for taking the time to share your detailed thoughts on the new version of Dropbox Paper and its current interface. From my side, I will make sure to log your feedback internally, and if there's something you'd like to expand further on, please don't hesitate to reach back out. Apart from…

We're glad to hear it's sorted now and thanks for keeping us in the loop too @"JoySR" See you around the Community and please let us know if anything else comes up. 

Are these files inside your Dropbox folder @"L_"? Also, what is the app's exact status as shown in your system tray? Is it 'up to date' or still syncing perhaps? As for the syncing icons, you can have a look at this Help Center article for more information.

Are you using the Dropbox Backup feature by any chance @"L_"? A screenshot of what's troubling you would also help, so feel free to send us one in your next response. 

The "early releases" option should be a bit further down on that page @"L_" - did you find it to toggle it off? 

I see, thanks for the additional information @"Chatterbox" - much appreciated. Could you send us a screenshot of the options you get when you right/ctrl-click on the files inside your Dropbox folder and another one, showing the warning you mentioned? Since you've been having issues with this for a while now, have you tried…

Did you toggle off the 'early releases' from your account's settings before installing the latest, stable version of the Dropbox desktop app @"L_"? 

I see, thanks for the additional information @"Nicolas Koutsikas" - much appreciated. Can you please clarify your device's OS version and the version of the Dropbox app installed there as well? As mentioned, a screenshot would also help!

Hi @"Ben100" - sorry to hear about this. Can you please send us a screenshot of the exact error you're getting so that we can have a visual too? Also, are you able to do this via a web browser normally and does it persist on both cellular data and via WiFi? 

When you say that the app no longer starts, can you maybe send us a screenshot of the exact error you're getting @"klubasek"? Otherwise, we could send you an email to have a further look internally as well at this point. 

Hey @"Nicolas Koutsikas" - thanks for posting on our Community and sorry to hear about this. Just to make sure we're on the same page, can you send us a screenshot of what's troubling you? Have you tried clearing your browser's cache and/or using another browser since you first noticed this? Let us know more and we'll take…

Hi @"Chatterbox" - sorry to hear about this. When you say you tried the Terminal commands, are you referring to an advanced reinstall or something else? 

Thanks for the additional information and the screenshots too @"esheafe" If you're unable to test another browser, could you try an incognito window with no extensions and plugins running and let us know if you get the same results? Also, if you're part of a team, can you check if other teammates are facing the same issue? 

I see, thanks for clarifying this for me @"Zheszpar" We might need to switch to email to have a further look internally at this point, but before we get there, could you try uninstalling the app, creating a new OS profile on your computer and try to install the app there? Do you get the same results? Also, you mentioned…

Thanks for the screenshot @"thomehm" Could you click on the Dropbox icon in your system tray and try to change your settings through the app's preferences? 

In that case, you can try grabbing a new, smaller screenshot or use a shared link instead @"jlo-nyc" 

Thanks for the screenshot @"CarlosC1515" - much appreciated. Could you check this discussion and let me know if any of the mentioned information there helps?

Hey @"Steve0810" - thanks for taking the time to share your thoughts on this with us. I've passed your feedback to the team and you can let us know if you have anything else to add. Thanks!

Are you getting any particular error when trying to upload your screenshot here @"jlo-nyc"? 

Hey @"brokenmusic" - sorry to hear about this. Could you install the latest version of the app from this page directly and let us know how it goes? If the issue persists, can you please clarify approximately how many files you're syncing on your computer? 

Thanks for the clarification @"jlo-nyc" Could you also send us a screenshot of the screen you get stuck on so that we can have a visual too? 

Thanks for clarifying that for us @"psychomaniac189" - much appreciated. Could you please try the latest, stable version of the desktop app from this page directly? Just make sure to toggle off the early releases from your account's settings first. Let us know of any updates!

Hey @"Zheszpar" - thanks for the additional details. Can you please let us know if you've tried disabling your security software temporarily as a test to see how it goes? Also, do you happen to have the Dropbox desktop app installed on the affected machine? Let us know and we'll take it from there.

Thanks for the additional information @"dajo" - could you maybe forward us a screenshot of the exact error you're getting so that we can have a visual too?