Walter Dropbox Community Moderator

Hey @"Dillon_4" - sorry to hear about this. Can I send you an email to have a further look internally perhaps? 

Hey @"Coachhomer" - sorry to hear about this. Can you please let me know if you're able to see those changes/edits on the file if you log in from a web browser on your iPad instead of the Dropbox app? Also, what is your device's OS version and the version of the Dropbox app? Did you try clearing the app's cache since you…

This would depend on the file itself and how they'd be opening or accessing it too @"Gazzy" Also, there's no need to know how Dropbox works, just follow the prompts on the email they received when you shared the file or folder with them. Let us know if you have any follow up questions. 

Hi @"urbanracer34" - thanks for bringing this to our attention. Can you please clarify your computer's OS version and the exact status and version of the Dropbox desktop app as shown in your menu bar? Are you able to access your files normally on the website? Any additional information or even screenshots are more than…

Hey @"Rockinluka" - sorry to jump in, but before we switch to email, can you please clarify your computer's exact OS version and the version of the Dropbox desktop app as shown in your system tray/menu bar? Apart from that, did you try turning the Dropbox Badge off and back on again?

Hey @"Luke Chen" - thanks for joining the conversation here and letting us know. I've just reached out via email, so please have a look at your inbox and we'll take it from there. 

Hey @"Val Burke" - sorry to hear you're having issues with this. Just to make sure we're on the same page, can you share the URL of the Community thread you mentioned and let us know some additional information about how this is impacting your everyday work-flow? Also, are you an admin of the team account or just a member?…

Hey @"JLsilver" - thanks for letting us know about this. Can you let us know if you notice the same behavior after clearing your browser's cache and/or on an incognito window or another browser? 

I see, thanks for clarifying that for me @"yaronhb" In that case, you might be better off asking in the API section or even in Apple's forums. 

Hey @"sandroid8676" - thanks for sharing your thoughts on this with us and apologies for the tardy response. Just to make sure we're on the same page, can you clarify the type(s) of files you'd like to have this option on? In the meantime, you should be able to use the web instead of the Dropbox mobile app and utilize the…

Hey @"DroppingJ" - thanks for posting on our Community! As a matter of fact, Dropbox ended the support for Windows versions 7, 8, and 8.1 in October 2024. While the Dropbox desktop application on Windows 7, 8, and 8.1 may continue to function for some time, it's important to note that these versions will no longer receive…

Hey @"TPV" - thanks for bringing this to our attention. This sounds rather strange indeed, so can you please clarify if you're using a team account or an individual one on your end? Also, how exactly are you sharing the file in the first place? Is it through a shared folder, a shared link, or a file transfer perhaps? Any…

We're glad to hear it's sorted now and thanks for keeping us in the loop too, Brian. See you around the Community and enjoy the rest of your week!

I see, thanks for the update on this @"H Wilson" If you need further assistance, we can reach out via email to have a further look internally as well. Just let us know and we'll take it from there. 

Thanks for the update @"brodrig" I just took a look on our system and I don't see a reply on your ticket. Could you try again? If you do and still have issues, you can let us know and we'll reach out via email from our end to assist you further. 

In that case, there should be a sign of your missing files in your events page or the deleted files page as well @"D-Y1996" If you take a look at those places and need further assistance, you can let us know and we'll reach out via email to have a further look internally if needed. 

Hey @"H Wilson" - sorry to hear about your missing files. Can you have a look at your events page and see if you can find and restore them from there? This is the place where all uploads, edits, and deletions are normally logged so it should help. Let me know of any updates! 

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Hey @"shshnk" - sorry to hear about this. It sounds like your sharing activity might have been paused. Would it be OK with you if we reach out via email to have a further look internally? Thanks!

Hey @"mimetic" - I'm sorry to hear about this. Can you let us know more information about the issue you're facing so that we can assist further? 

Hey @"DD Wire" - if you still have issues with searching your files in Dropbox, I'd recommend getting in touch with our support team directly as they'll be better equipped to assist further with account and device specific information.

Hey @"jubobo" - sorry to hear you're having issues with backing up your computer's Desktop and Documents folder. Can you clarify the location of your Desktop and Documents folders on your computer? Are they located on your primary drive, same as your Dropbox folder or somewhere else, like another partition or an external…

Hey @"muddleglum" - sorry to hear you're having issues with this. Did you delete your old Dropbox folder folder before reinstalling? Also, did you try quitting and relaunching the app since you noticed this? If it persists after rebooting, can you send us a screenshot of the error you get to have a visual too? Thanks!

This idea is open. If you like this idea, please share how this would help you, and vote to show your support. Our top-voted ideas are shared with our product teams to investigate in our regular reviews.

Hey @"Agiic" - thanks for using Dropbox and welcome to our Communirty! You should be able to delete your backed up files from your backups page. Can you give it a go and let us how it goes? Thanks!

Hey @"KlausB" - sorry for the late response here, but if you're still having issues with this, you can let us know and we'll reach out via email to investigate further, if needed. 

Hey @"whisoerisngs" - sorry to hear about this. Since this is an older version of the Dropbox desktop app, can you try the offline installer from this page directly and let us know how it goes?

Thanks for taking the time to share your thoughts on this with us @"mas12509" I've logged your feedback in our system and please let us know of any updates, when you get the chance. 

Hey @"albertoc" - sorry to hear about this. Can you please clarify what's shown in your plan tab in regards to your quota? 

No worries @"Djali" - I've just followed up via email, so please have a look at your inbox and we'll take it from there.