Walter Dropbox Community Moderator

Hey @"DBmaparikh75" - thanks for taking the time to share your thoughts on this with us. What you describe is really close to the option to set your files to be online-only. Are you familiar with that feature by any chance? Let us know more information and we'll take it from there. 

In that case, can we reach out via email to have a further look internally at this point @"Djali"? Let us know and we'll use the email address that's linked to your Community profile.

Thanks for the clarification @"Arthur79" - much appreciated. Can you please send us a screenshot of the exact error you're getting and clarify the Dropbox plan you're on and if you're using a Dropbox Sign plan as well? 

I see, so the files must have been restored already @"Djali" Can you clear your browser's cache and/or try another browser to check your account's homepage? If you still have missing files, let me know and I'll reach out via email to investigate further. 

Hi there @"Djali" - sorry to hear about your missing files. If you made sure that you're looking at the correct account, can you have a look at your deleted files page and the events page again and let us know what you find? Thanks!

Hey @"zzzzzeng" - sorry to hear about this. Can you let us know some additional information about the problem you're facing so that we make sure we're on the same page? 

No worries @"ape11" - I've just followed up via email, so please have a look at your inbox and we'll take it from there.

In that case, may we reach out via email to have a further look internally at this point @"ape11"? Let me know and I'll use the email address that's linked to your Community profile. 

Glad to hear it's sorted now and thanks for keeping us in the loop too @"Sandyzheng" See you around the Community and have a lovely week ahead! 

Hey @"ape11" - thanks for using Dropbox and welcome to our Community. The Dropbox Backup plan is a paid subscription that includes the same features as the free Basic plan which comes with 2 GB of storage space, but provides all the space you need to back up one computer and one external hard drive, plus access to email…

Hey @"Sandyzheng" - I can see that our expert who was handling your request has replied to you, just yesterday. Have you had the chance to see their response yet? 

If you installed it with admin privileges in the first place, you shouldn't have an issue with this @"svedel77" Have you tried re-building your Spotlight index since you first noticed this? 

Can you send us a screenshot of that @"rickvines"? Have you tried copying or moving those files out of your Dropbox folder and then back in? 

Hey @"blaumar00" - sorry to hear you're having issues with this. Can you please clarify your computer's OS version and send us a screenshot of any errors (or the last screen) you're getting? 

Hey @"ckoz2015" - thanks for posting on our Community and happy Monday! I can see that you're linking to a single zip file and not a folder. Can you let me know if this happens with every file or folder you're sharing or just this particular one? What are the exact steps you take to do this by the way? I just gave it a go…

As Mark mentioned, there isn't an email address to reach out, but I'll be happy to send you an email to the email address that's linked to your Community profile to investigate further so just let me know if that would be OK with you and we'll take it from there @"MSS2" 

Thanks for getting back to me on this and I'll be happy to have a further look internally at this point for you. If that's OK with you too, please let me know here and we'll reach out via email from our end as soon as possible @"MSS2" 

If you see it acting up again, you might want to reach out to our support team for further assistance with device and account specific information directly @"bkimball90" Let us know of any updates anyhow!

This idea is open. If you like this idea, please share how this would help you, and vote to show your support. Our top-voted ideas are shared with our product teams to investigate in our regular reviews.

Keep us posted with any updates @"DR ATL" 

And does the issue occur when the Dropbox app is completely closed too or not @"MODS"? Is it affecting all of your Excel files or just a particular one? 

Hey @"MODS" - thanks for bringing this to our attention. Can you please clarify your computer's OS version and the version of the Dropbox desktop app as shown in your system tray? Does the issue persist after quitting the Dropbox desktop app? Let us know more and we'll take it from there.

Thanks for the cooperation @"paul-files" - much appreciated. I've just followed up via email so please have a look at your inbox and we'll take it from there. 

Hi there @"Minus Magnus" - thanks for taking the time to share your thoughts on this with us. I've noted your feature enhancement request in our system and you can let us know if you have anything else to add. Cheers!

Hey @"Rombout V." - can you provide some additional information about the issue you're facing? For example, what is your computer's OS version and the version and status of the Dropbox desktop app as shown in your menu bar/system tray? A screenshot of where you're checking the creation date of your files would also help!

Thanks for clarifying that for me @"txt215" - much appreciated. In this case, I'd suggest sending your application to careers@dropbox.com directly and make sure to include all the information that was asked for in the original application form and also specify which job/role you're applying for. 

Hi @"MSS2" - thanks for posting on our Community and sorry to hear about the confusion this has caused. I'm not sure if you're aware, but Dropbox Send and track is being discontinued starting March 31, 2025. After this date, your Send and track files will be stored in the “Send and track” folder on your Dropbox account.…

Thanks for the cooperation @"dbalmer" - I've just sent you an email, so please take a look at your inbox and we'll take it from there. 

Thanks for the clarification again @"dbalmer" - would it be OK if we reached out via email to have a further look internally at this point? 

I see, thanks for clarifying that @"dbalmer" - much appreciated. As a test, are you able to send it to any other email address with no issues at all? Also, can you confirm that you're using Dropbox Sign to do this and not the Signature hub on Dropbox.com?