Walter Dropbox Community Moderator

Hi there rdx111 - thanks for using Dropbox and welcome to the Community! You should be able to confirm your uploaded files by logging into your account through a web browser and checking your files and folders. If you're using the automatic camera uploads feature to upload your files, they should be located in the default…

Hi there @"Ed Martin" - sorry to hear about this. If you're not getting that prompt when trying to move a folder again, you can try these steps, but instead of fixing your hardlinks and/or permissions, you'll need to choose the option to reset your file system warning options. Let me know if that helps!

Thanks for the screenshot and the additional information too @"Vetsiplops" I'm not sure if that would make a change, but have you tried disconnecting the Excel for web integration from your account's connected apps tab and re-connecting it anew?

Hey @"Vetsiplops" - did you make sure that this is not caused by a plugin or an extension by testing it out on a private browsing window of Safari? Also, are you running the most up to date version of your web browser(s)? 

Sorry to hear that @"JazzRay" If a simple reinstall didn't help with this, you can try an advanced reinstall as well. Let us know of any updates!

I'm afraid I can only reach out to the email address that's linked to the Community profile you're writing from @"Koshe1997" Did you try the form I suggested before and got an error or something else that bothered you perhaps? 

So, you were referring to the 'nightly uploads' when you're backing up your photos and videos to Dropbox via the Dropbox mobile app on your iOS device - did I get this right @"Smittje"? If so, this is for cases where you need to leave your phone charging while uploading a large amount of files overnight etc. 

Hey @"a35082348ip2340ark" - thanks for using Dropbox and welcome to the Community! I'm afraid it's not possible to sync files outside of your Dropbox folder, using the Dropbox desktop app in a supported way at least. You could try uploading it through the website instead and/or consider using the selective sync feature or…

Thanks for the update on this @"Koshe1997" - much appreciated. If you'd like further assistance with this, I'd recommend getting in touch with our support team through this form via an incognito window where you're not signed into any Dropbox account. Just make sure to open a separate ticket for each of the accounts you're…

HI there @"Koshe1997" - sorry to hear about this. Did you check your email's spam/junk folder as well? If you did and still can't find it, let us know and we'll reach out via email to the email address that's linked to your profile here on our Community. 

Hey @"Raf_3" - sorry to hear about this. Can you navigate your account and let me know if you can find a folder called 'Migrated Paper Docs'? Otherwise, do you see anything odd logged in your events page? 

Hey @"davidgTX" - thanks for joining our Community! Can you let me know if you're using the desktop app or if you were referring to the website instead? Did you come across this conversation by any chance? Let me know more and we'll take it from there, David. 

Hi @"Energy Tech" - sorry to hear you're having issues with this. Can you please clarify your computer's OS version and the version and status of the Dropbox desktop app as shown in your menu bar? If it's up to date and not still syncing, can you take a look at your sync settings in the app's preferences and let me know if…

Hey @"hashadz25" - sorry to hear you're having issues with this. If you've already checked your email's spam/junk folder and still can't find the email with the security code, may we reach out via email to have a further look internally? Thanks!

Thanks for the screenshot and clarification on this @"jhardy2025" Would it be OK if we sent you an email to have a further look internally at this point? 

Hi @"jthalaudio", thanks for messaging the Community. As there is already a similar idea about this in the Dropbox site, we have moved your post to the support forum. Could you add a vote to this idea on the Community? This will help us to track the votes in one place!

The place where you noticed that these files were accessed @"jhardy2025" - apologies if it wasn't clear before. 

I see, thanks for clarifying that for me @"jhardy2025" Can you maybe send us a screenshot of where you spotted this omitting any personal or sensitive information so that we can have a visual too? 

Thanks for the additional information @"jhardy2025" - most appreciated. Can you have a look at your events page and/or check the files' version history and let me know what you find? Do you see any 'unknown' devices or web sessions on your Security page by any chance? 

I see, thanks for clarifying that for me @"jluser780" Would it be OK if we sent you an email to have a further look internally? 

And what error are you getting if you try to log in when using the email address that's taken? 

Hey @"jluser780" - sorry to hear you're having issues with this. Are you 100% sure that there's no Dropbox account associated with the email address you're trying to use? Could you clear your browser's cache and/or try another browser and let me know if you get the same error? If you do, I'd appreciate a screenshot…

Dropbox Sign and Dropbox are two different services: The former allows you to set up documents, request eSignatures securely and seamlessly. On the other hand, Dropbox is a cloud storage solution that accommodates productivity and enhances collaboration; however, eSignatures is only an aspect of it. With the above in mind…

I see, thanks for the additional information @"MagicEngr" - much appreciated. Have you ensured that this is not caused by a security software like an antivirus, a firewall or some proxy configuration and/or any other 3rd party apps on your computer? If you have any of these running, could you temporarily disable them and…

Hi @"Firebrand" - sorry to hear you're having issues with this. Have you tried quitting and relaunching the app and/or rebooting your computer since you first noticed this? That said, I can see that you're running a beta version of the app. Could you try the latest, stable version from this page and let me know if you get…

Hi there @"financialplannersfirmla" - thanks for taking the time to share your thoughts on this with us. For starters, note that HelloSign is now Dropbox Sign and you can read more about it here. When it comes to sending your documents for signatures, can you confirm that you're using these steps? Last but not least, can…

Thank you for the ticket number @"Khandy" I was able to locate it and passed your comments on to the expert who's handling your case and they'll be getting back to you soon. Let us know if you have anything else to add in the meantime. 

I see, thanks for letting me know about this and please let me know if you notice this again in the future and we'll take it from there. 

Glad to hear it's sorted now and thanks for keeping me in the loop too, Ben. Let us know if anything else comes up! 

So, it's just those files that are "waiting to upload" that are showing this behavior, Ben? Can you sign out of your account and then back in via the app's preference and let me know if this persists?