Walter Dropbox Community Moderator

Hello there @"Ember1" - thanks for posting in our Community and sorry to hear you're having issues with this. When you say you're transferring files, can you please clarify the steps you take to do this and if you're using the Dropbox website or the Dropbox desktop app? A screenshot of what's troubling you would also help!…

Hey @"HF6" - sorry to hear you're having issues with this. Can you please clarify your computer's OS version and the version and exact status of the Dropbox desktop app as shown in your menu bar/system tray? Also, can you send us a screenshot of how your files in the Dropbox folder show on your computer to check their…

Hey @"MasumaT" - thanks for posting on our Community and happy Friday! While this isn't possible at this time, I found this idea which echoes your request if you'd like to take a look, share your own thoughts there and up-vote it to show your interest as well. I hope this helps a tad. 

Hey there @"IDasGupta" - thanks for taking the time to share your thoughts on this. Just to confirm, are you referring to the Dropbox desktop app or the Dropbox mobile app instead? What is the OS of your devices and the file types you'd like to see this work with? Any additional information is more than welcome! 

We're glad to hear it's sorted now and thanks for keeping us in the loop too @"Karen E." Let us know if anything else comes up in the future and have a lovely weekend! 

Thanks for the additional information @"seanl144" - much appreciated. Is any team admin able to find the mentioned folders from their Admin Console instead of the deleted files page or the events page? What about the sharing tab? 

Keep us posted anyhow @"obsidianspider" Until then, take care! 

Hey @"Karen E." - sorry to hear you're having issues with this. The button to show your deleted items should be showing when you navigate the folder that the deleted files are/were located in. Have you tried doing it via the events page instead perhaps? 

What about the exact status @"Rayyan182"? Is it stuck at indexing a specific number of files for a while now, for example, or is the number fluctuating? 

Hey @"Rayyan182" - sorry to hear you're having issues with this. Since you first noticed this, have you tried rebooting your computer and internet router at all? What about quitting and restarting the Dropbox app? If you did and this persists, could you please clarify your computer's OS version and send me a screenshot of…

No worries @"Early User" - I'm just happy we were able to clear that up and, again, thanks for your feedback on this. See you around the Community and take care! 

Glad to hear it's sorted now @"waihouse" Let us know if anything else comes up in the future. Until then, take care!

Can you try clearing your browser's cache and/or trying another browser and let me know if you still get the same error @"waihouse"? 

Thanks for the screenshot @"waihouse" - much appreciated. Can you select your backups, navigate to the ellipsis (...) button and select the delete option from there? Are you getting any errors when you click on that option on both of your backups? 

Hi there @"Early User" - thanks for taking the time to share your thoughts on this. I've noted your feedback in our system and you can also post your feature requests in the Ideas section of the Community by following these steps as well, if you like. I know it's not much, but I hope this helps a tad. Please let me know if…

Hey @"ab2025" - sorry to hear you're having issues with this. Can you please send us a screenshot of the exact error you're getting and clarify if you have received an email from Dropbox informing you about it perhaps? Thank you!

I see, thanks for the update on this @"form_ud" Did you contact our support team about this at some point? 

Apologies for the tardy response @"form_ud" - are you still having issues with this? 

Hey @"MH19" - thanks for using Dropbox and happy Monday! This is the Dropbox desktop app's interface, not a pop-up notification. If you'd like to, you can turn off the option that enables the app to start automatically whenever you boot your computer through the app's preferences, under the General tab. I hope this helps…

Hey @"WinchelseaStar" - thanks for the nudge on this. I've just followed up via email, so please take a look at your inbox and we'll take it from there. 

I see, could you send me a screenshot of your plan page as well then @"waihouse"? 

Hi there @"waihouse" - thanks for joining our Community and happy Friday! When it comes to the issue with deleting this backup of yours, can you try doing it via the backups page and let me know if you're getting any particular error? Thank you! 

Does this persist after rebooting your computer and quitting and restarting the app @"Yousri"? 

This idea is open. If you like this idea, please share how this would help you, and vote to show your support. Our top-voted ideas are shared with our product teams to investigate in our regular reviews.

Hey from me too @"valrama" - thanks for the additional information there. I'm afraid it's not possible to restore any of those files since they've been permanently deleted on the 3rd of June. I hope this clarifies and please let us know if you have any other questions. 

Sure thing, Leo. Let me know of any updates when you get the chance! 

Hi there @"lpvmc" - sorry to hear you're having issues with this. Can you please clarify if you're using the Dropbox desktop app or a web browser to upload your files and folders? If it's the former one, can you send us a screenshot of the app's exact status as shown in your system tray/menu bar? In case it's the latter,…

No worries @"jwdoom" - let us know if anything else comes up! 

Oh, I see now, thanks for the additional details and clarifications @"PixmaStar" What you mention is actually expected when it comes to online-only files, as they'd need to be made available offline on your computer before they can be copied or moved to your computer's Desktop (or any other) folder. For more information on…

So everything seems to be fine on the Dropbox app and your files in the Dropbox folder should already be synced @"PixmaStar" What is the exact issue that you're facing at the moment?