Walter Dropbox Community Moderator

Hey @"Mickael L." - sorry to hear you're having issues with this. Did you try quitting and relaunching the app or even signing out and back into your account through the app's preferences since you first noticed this? 

Hi Søren, what is the version and status of the Dropbox desktop app as shown in your menu bar? Does this persist after rebooting your computer and quitting and relaunching the app? 

If you're on a mobile device, you might need to request the desktop version of the page through your web browser for the button to show up @"KathyMc4" It should look like this:

We're glad to hear it's sorted now and thanks for keeping us in the loop too @"tanniemola" See you around the Community and have a lovely weekend ahead! 

Thanks for the update on this @"KathyMc4" - much appreciated. Could you also send us a screenshot of the error(s) you're getting so that we can have a visual too? Apart from that, what is your device's OS version and the version of the Dropbox app and the Microsoft apps you're using?

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Thanks for the clarification and the additional information as well @"simpleaddress4390" We've passed your feedback on to the team and you can let us know if you have anything else to add.

Hey @"Iam Me" - sorry to hear about this. Since this is a Portuguese post, would you mind posting your query in the English section of our Community with as much information as possible so that we can have a look too?

Hey @"paul-files" - sorry to hear you're having issues with this. Just to make sure we're on the same page, could you send us a screenshot of what's troubling you so that we can have a visual? If you could also clarify your computer's exact OS version and the version and status of the Dropbox desktop app, I'd appreciate…

Let us know if you find any troubles along the way and we'll reach out from our end via the email address that's linked to your profile here, on our Community, Greg. 

Hey @"vmatsuk" - sorry to hear about this. This issue should be fixed now, so if you're still getting stuck at the same page, I'd recommend clearing your browser's cache and trying again. Let us know how it goes!

Hey @"MFM" - thanks for the nudge on this. I can see that you've just replied to the email Jay sent you. Can you confirm that you're receiving our emails? 

Thanks for the cooperation, Matt. I've just followed up via email, so please take a look at your inbox and we'll take it from there. 

Hey @"matt_maccormack" - thanks for bringing this to our attention. If this issue persists after clearing your browser's cache and/or on another browser/incognito window, may we reach out via email to investigate further? Thanks!

This idea is open. If you like this idea, please share how this would help you, and vote to show your support. Our top-voted ideas are shared with our product teams to investigate in our regular reviews.

In that case, I'd recommend getting in touch with our support team directly since they'll be able to help further with account and device specific information at this point @"sbahles" You can also let us know your ticket ID here so that we can look it up in our system as well, if needed. 

Hey @"Tomajev" - sorry to jump in here, but may we reach out via email to have a further look internally with account specific information at this point? Also, as Rich mentioned once Dropbox has been installed on a computer, that computer can't be used for another referral (even for an account associated with a different…

Hey @"tythecopper" - thank you for the clarification and the additional information too. We've noted your feedback down in our system and the team is aware as well. Let us know if you have anything else to add. In the meantime, feel free to elaborate on your use-case. For example, why do you need to use a USB since you're…

Thanks so much for keeping us in the loop on this and I'm also glad to hear you managed to sort it out in the end as well @"edrob" Let us know if anything else comes up in the future.

And is this the device you were referring to earlier or another one @"Marc von Amsberg"? 

Thanks for the ticket ID @"dbxfaxisnotworking" I was able to locate it in our system and I saw that the expert who was handling your request replied to you on Wednesday. Did you get the chance to see their response? 

I'm sorry, I forgot to link the instructions for the advanced reinstall @"sbahles" You can follow the steps outlined here and let us know of any updates. 

Thanks for the update on this @"sbahles" - much appreciated. If a simple reinstall didn't help, you can try an advanced reinstall as well. Just make sure to use the offline installer from this page during the process. Let us know how it goes!

edI see now, thanks for the screenshot @"AndreaMa" I've passed your feedback on to the team internally and you can let us know if you have anything else to add. Thanks so much. 

Thanks for the clarification @"KEAlt" Would it be OK if we send you an email to have a further look internally at this point? 

Hey @"phlach" - thanks for bringing this to our attention. If you've already tried another browser and this issue persists, you can reach out to our support team directly for further assistance with account specific information. Let us know of any updates! 

Most likely yes, it will cause a re-indexing of your files in Dropbox, but it's essential that you update the app's version since the outdated version you're currently using might be causing syncing issues etc. Let us know of any updates @"alex g.33" 

Hey @"massacre" - sorry to hear about this. If you made sure that you're logging into the correct Dropbox account, can you have a look at your deleted files page and the events page and let me know if you can find your missing files there? Thanks!

And were you able to restore from there by any chance @"rebeccamac"? 

I'm not entirely sure why you're unable to send us a screenshot of the options you're getting when you right click on your files @"AndreaMa" - could you elaborate a tad on your last message?