Walter Dropbox Community Moderator

Thanks for keeping us in the loop and let us know if anything else comes up @"Jeff Squad" Have a lovely week ahead in the meantime! 

Thank you for the feedback on this @"bfluckiger" - most appreciated. Feel free to let us know if anything else comes up. 

I see, thanks for the clarification @"radicaledward" Do you happen to have iCloud installed on your original OS profile or any 3rd party app that could be causing issues, even those that don't show up in your taskbar? 

Hey @"DonR6" - sorry to hear about this situation and thanks for all the information you've shared with us. Have you or any other member of the Dropbox team account contacted our support team yet by any chance? If so, I'd appreciate the ticket number so that we can look it up in our system as well. Otherwise, let us know…

Hey @"Rob132" - thanks for keeping us in the loop on this and sorry to hear the issue persists. At this point, I'd recommend using the offline installer of the latest version of the app from this page. If you still get the same error and have excluded any 3rd party apps that might be causing this, you might want to try…

No worries @"SortedByName" - just let us know if anything else comes up. 

Hey @"ajeighh" - thanks for joining the discussion. I'm afraid the only way to do this is the one you mentioned as outlined here. I wish I had a better answer than this. 

Hey @"bernie228" - could you check the suggestions from this discussion and let us know if any of them help in your case? 

Hey @"SortedByName" - sorry to hear you're having issues with this. Could you clarify the size of the files or folders you're trying to download and send us a screenshot of the exact error you're getting so that we can have a visual too? Thank you. 

Hey @"Intrepid_Jake" - sorry to hear you're having issues with this. Can you please clarify how you're accessing your Dropbox account when you get the message that it's full and, if possible, send us a screenshot so that we can have a visual too? When it comes to your defunct email address, could you clarify if you were…

Hey there @"fabricwonder" - thanks for taking the time to share your thoughts on this. I've logged your feedback in our system and you can let us know if you have anything else to add. As you know, for now, Mac OS 10.13 High Sierra (and later) is still supported and you should be able to run the Dropbox desktop app to sync…

Hey @"bfluckiger" - thanks for bringing this to our attention. I just wanted to mention that I've found your ticket in our system and passed your comments on. Apart from that, I can also see that the expert who's looking into your case replied back to you, so I'd recommend getting back to them directly with any additional…

We're glad to hear you've managed to sort this out in the end and thanks for keeping us in the loop too @"6062535" Have a lovely weekend and let us know if anything else comes up in the future. 

Hey @"apcneves" - thanks for bringing this to our attention. Can you try the latest stable version of the Dropbox desktop app from this page directly and let me know how it goes? If you get the same results, I'd appreciate a screenshot of what you see on your end so that we can have a visual too. Thank you.

Hey @"Jaholy1" - thanks for using Dropbox and welcome to our Community! At the moment, you can run the Dropbox desktop app on MacOS 10.13 High Sierra and later as outlined here. That said, can you please clarify where you're seeing these warnings or share a screenshot so that we can have a visual too? Thank you so much,…

Hey @"dave4925" - thanks for posting on our Community and sorry to hear you're having issues with this. Can you let us know if you happen to have another Dropbox account, associated with a different email address of yours perhaps? Also, what Dropbox plan are/were you on and how had you upgraded in the first place? Was it…

Thanks for the additional information and please let us know if you notice this happen again in the future @"PDub81" In the meantime, you might want to clear the app's cache or even re-install the app. 

Hey @"TheFrase" - sorry to hear you're having issues with this. Could you please let us know your device's exact OS version, and the version/status of the Dropbox desktop app as shown in your system tray/taskbar? Also, do you happen to have any 3rd party apps that might be monitoring, syncing or backing up your files…

Hi all, I just checked back on this internally and it should be resolved now. Just note that you might need to restart your device(s) for the changes to take effect. If anyone is still facing issues with this, do let us know please!

In that case, I'd recommend downloading them from Google Photos and uploading them to Dropbox manually @"miccolis" I hope this helps! 

Thanks for the additional information and the screenshot too @"Nick76" May I ask if those files were added to your Dropbox folder via copying or moving them from your desktop or if it was through the web? Can you move one file of those to your desktop and then back in to your Dropbox folder? Did you try refreshing your…

Since it worked on a brand new OS profile on your computer, it means that there's some sort of misconfiguration, setting, policy, or permission restriction that is affecting the original profile @"radicaledward" I'd make sure it's not caused by any 3rd party app, program or service on your computer by temporarily disabling…

Hey there @"AceBooker" - sorry to hear about your syncing issue. Can you please let me know if the Dropbox desktop app is running and up to date in your system tray/task bar on both of your computers? Are you able to see your edits on the website normally? Any additional information or even screenshots are more than…

It seems that you're close to your account's quota limit, in which case it would be normal and expected to receive an email notification to let you know about it @"Calion"

Yes, I noticed your Dropbox folder's location @"madebyporter" - I was merely asking to check if you're able to see any syncing icons on your files anywhere on your computer. Could you have a look and let us know? 

We're happy to hear you're back up and running and thanks for keeping us in the loop too @"PDub81" Let us know if anything else comes up!

Hi from me too and thanks for the screenshot too @"Calion" - much appreciated. There's a part missing from the link Mark shared. Could you check your plan tab on this page and let us know what you see reported there in regards to your quota? 

I don't see any syncing icons on your files @"madebyporter" - are those zero bytes files located inside your Dropbox folder? 

Hi there @"Johnjalldayaff" - thanks for posting on our Community! I'm happy to see that you managed to sort this out in the end and please let us know if anything else comes up in the future. Cheers!

Hey @"kwarendorf" - thanks for letting us know about this. Just to make sure we're on the same page, could you send us a screenshot of how it looks on your end and clarify the app's status as shown in your menu bar? Thank you!