Walter Dropbox Community Moderator

Can you send us a screenshot of how it looks on your end and the error you're getting as well @"alowe2025"? 

Thanks for the clarification and the additional information @"modelit" - much appreciated. You should be able to achieve this by creating separate sub-folders in the parent team folder and assigning the right permissions to the team members as needed. For example, you can assign view only permissions on some sub-folders…

Your team admin must have transferred your files to another account when they first removed you from the team then @"Isuru W" Can you check with them if they can find them anywhere to re-share them with you? 

Hi @"Alexander M.29" - sorry to hear you're having issues with this. Just to make sure we're on the same page, can you clarify how exactly you're editing your files in the first place? Is it through the website integration or locally on your devices? Also, am I correct that you'd like your edits on the Microsoft Excel…

That's odd indeed @"petermooreworld" - have you tried adding a sample file on both locations as a test to see which one is syncing with your account on the website and your other devices as well? Also, can you have a look at the app's preferences and confirm the exact path of your Dropbox folder under the sync tab? While…

Thanks for the cooperation @"mgambrell" - I've just followed up via email, so please take a look at your inbox and we'll take it from there. 

Hey @"Isuru W" - sorry to hear you're still having issues with this. Can you please confirm that you had your files back when you were re-added to the team and that your team admin followed the steps outlined in the video in this Help Center article when they removed you from the team? 

Thanks for the update on this and please let us know if anything else comes up @"R3eny" 

I see, thanks for the clarification @"why4d". in that case, may we reach out via email to have a further look internally at this point? 

Does it persist even if you select only one folder to sync locally on your computer as well, Brad? 

So this means that the team account is still active and that you were somehow accidentally removed from it - would that sound correct @"why4d"? If that's the case, your team's admin should be able to restore your (files and) account back to the team from their end. 

I see, thanks for the additional information @"bradimperialmetric" - much appreciated. Can you also clarify, approximately, how many files you're trying to sync in your Dropbox folder? Apart from that, please take a look at the app's preferences and let me know the location of your Dropbox folder too. 

Hi there @"bradimperialmetric" - sorry to hear about your syncing issue. Can you please let me know the apps version as well as shown when you hover your mouse over the Dropbox icon in your menu bar? Also, what is your computer's exact OS version? Did you try rebooting your computer or quitting and relaunching the app at…

Hey from me too @"Paula Anthony" - could you clarify to which update you're referring and where you're missing your 2.2. GB of data? Is it in Dropbox or your email service provider? 

If you weren't the team admin, you'd need to reach out to them and ask them to re-invite you to the team @"why4d" Have you tried getting in touch with them yet? As for the charge you mentioned, are you referring to the same paid team account? 

Hey @"Sayu" - sorry to hear you're having issues with this. Can you please clarify if you had upgraded directly through the website or if it was via the app store on a mobile device instead?

Does the issue persist after reinstalling the app @"nathanieloffer"? 

Hey there @"Illy_B" - thanks for the feedback on this one. I've passed it on to the team internally and you can let us know if you have anything else to add. 

Hi there @"nathanieloffer" - thanks for bringing this to our attention. Can you please clarify your device's exact OS version and the version of the Dropbox desktop app that's giving you this error? Any additional information or screenshots are more than welcome!

Hey @"Benjamin Gordon" - sorry to hear about this. For more information on selective sync conflicts in general and how to resolve them, you can have a look at this Help Center article. Let me know if you have any follow up questions. 

Hey @"Stephen J.9" - thanks for the additional information and the screenshots too. Did you try rebooting your computer, quitting and relaunching the app, or even signing out and then back in through the app's preferences since you first noticed this? If you did and this persists, you can also try fixing your hardlinks and…

Hey @"Gelindo", sorry to jump in, but are you still having issues with this? 

Hey @"gerry12345" - sorry to hear about this. Are you also getting an error when trying to share files or links now or only the emails? Did you try getting back to Megan via your ticket?

Hey @"Nirvaanatron" - sorry to jump in here, but have you tried any 3rd party app to unzip your file? If you did and still get an error, you can try a web search for other ones to test.

Hey @"erlendur" - sorry to hear about this. Can you please clarify the version of the Dropbox desktop app as shown in your menu bar? When you say restarting does nothing, are you referring to the app or the computer? 

Hi all, I just wanted to mention that the relevant Help Center article is working normally now. You can find more information about this here: https://help.dropbox.com/organize/content-suggestions 

Hey @"bodkin" - if the issue persists after @"JohnnyDogman"'s suggestions, you can also try disabling the Screenshots setting in the Dropbox app and then back on. Let us know of any updates anyhow! 

Hey @"eutrapelos" - thanks for bringing this to our attention. Can you please let us know your ticket ID so that we can look it up in our system as well? Also, what device and web browser are you using to do this? Any additional information or screenshots are more than welcome! 

We're glad to hear you managed to sort this out in the end and let us know if anything else comes up in the future @"jmzgt3" 

I see, thanks for the clarification @"MrWizard" - much appreciated. Can you also let us know if you get the same results on another browser or an incognito window? If you do, I'd appreciate a screenshot of the last screen or the error you're getting.