Walter Dropbox Community Moderator

Thanks for the cooperation @"0b0gp8crs" - I've just followed up via email to the email address that's linked to your profile here, on our Community. Whenever you get the chance, please have a look at your inbox and we'll take it from there. 

Hi from me too @"rebeccamac" - thanks for the additional information. Do you see any signs of the folder in question in your events page? 

Thanks for the update on this @"0b0gp8crs" Would it be OK if we reached out via email to have a further look internally? 

Hi there @"AndreaMa" - thanks for taking the time to share your thoughts on this with us. Can you please clarify the option you're referring to exactly and your computer's OS version? If you could also send us a screenshot of the options you're now getting when you right click on your files in Dropbox, I'd appreciate it.…

Hey @"willy999" - sorry to hear you're having issues with this. Can you try logging out of your account through the app's preferences and then back in again? If syncing gets stuck at indexing the same number of files, you can try fixing your hardlinks and permissions. Apart from that, note that you should be able to tell…

Thanks for the additional information and the screenshots too @"mrjw" - most appreciated. Can you please send us a screenshot of the Dropbox desktop app's exact status and version as shown in your menu bar? Also, can you confirm that you're trying to do this on files or folders that are inside your Dropbox folder? I'm only…

And where does the blue hyperlink lead you when you click on it @"Sir_Caramel"? If you're on the Basic plan, have you ensured that you're not connecting more than 3 devices to your account as you might be hitting your device limit? 

Hi @"Sir_Caramel" - sorry to hear you're having issues with this. Have you tried clicking on the "Show me help for this issue." option at all? Since you've already done some troubleshooting and still get an error when trying to install the Dropbox desktop app on your Windows computer, could you try an advanced reinstall…

We're glad to hear it's sorted now and thanks for keeping us in the loop too @"show" Me Shorts Let us know if anything else comes up! 

Hi there @"dbxfaxisnotworking" - thanks for bringing this to our attention and sorry to hear about the frustration this has caused so far. While I can't really address your concerns, could you maybe let us know your ticket ID for your interaction(s) with our support team so that we can look it up in our system? Let me know…

Thanks for the screenshot and the additional information too @"edrob" - most appreciated. From what I can see, the parent folder is not shared but the folders that are located within it are. Do you get the option to unshare the folders that are shown with the icon of the two people? 

Hi there @"spilly82" - thanks for flagging this with us. I've passed your comments on to the team and you can let us know if you have anything else to add. Cheers!

Hey @"edrob", I hope you don't mind me jumping in here. If you get the same results on other browsers as well, could you send me a screenshot of how this specific folder looks on your end? Have you tried with other shared folders of yours by the way? 

Hey @"Christoph24" - sorry to hear about your syncing issue. Can you have a look at both of your computers and confirm that the Dropbox desktop app is 'up to date' and not still syncing in your system tray? Thanks!

Hey @"Mmeganelizabeth" - thanks for using Dropbox and welcome to our Community! When you say backup, I'm assuming that you're referring to the automatic camera uploads feature? If you're not familiar with this feature, could you have a look at this Help Center article and let me know if that would do the trick for you?…

Hi @"Shatterstar0" - sorry to hear you're having issues with this. To investigate this further, would you be comfortable with us contacting you via the email address associated with your Community profile? Let me know and we'll take it from there. 

Hi @"alex g.33", thank you for sharing your feedback and sorry to hear that you've been experiencing slow upload speeds for the past few months. To clarify, are you encountering slow upload speeds only when using the Dropbox desktop app, or does this also occur on the Dropbox website? Since this has been an intermittent…

I see, thanks for clarifying that for me @"MFRuckuss" Now, if you'd like to delve a tad deeper into this issue, we can send you an email from our end. To do so, I'll just need you to clarify if you'd like us to use the email addrss that's linked to the @"MFRuckuss" account or the @"Mfruckus" instead. Thanks again. 

Hey @"MFRuckuss" - thanks for the update on this and the screenshot of your speed test too. Did you try rebooting your computer and/or internet router since you first noticed this? If you did and this is still an issue, let us know and we'll reach out via email to investigate further if needed. 

Are you getting any particular error when moving the Dropbox folder using these steps, Carl? 

Thanks for the screenshot and the additional information @"Carl Agerbech P" - much appreciated. I can see some syncing icons on your files in your screenshot so the app must be installed on your computer and running at the moment. Could you try rebooting your computer and/or refreshing your Finder and let me know if you…

Hey @"Carl Agerbech P" - sorry to hear about this. Can you clarify your computer's OS version and if you've tried reinstalling the app since you first noticed this? When it comes to moving your Dropbox folder, I'd appreciate some additional information and/or a screenshot too. Thanks so much, Carl.

Hey @"aaron2025" - thanks for posting on our Community! Can you please have a look at your backups page and let me know if you see any folders or devices that might be taking up storage space listed there? Otherwise, I'll need you to check your plan tab and let me know what is reported there in regards to your quota.…

Hi @"Sue Ottawa", have you tried using a different browser since you first encountered this issue? If you have and the problem persists, please provide us with a screenshot.

Hey @"Nicolas" M.1 - thanks for the update on this. If you'd like to investigate a bit further, I'd recommend getting in touch with our support team as they'd be better equipped to help with account and device specific information. In case you already have a ticket with us, please share its number with us here so that we…

No biggie @"Sarawut Burapapat" - I'm glad I could help. See you around the Community and let us know if anything else comes up. 

Thanks for the additional information and the screenshot too @"jlmoore314" - much appreciated. Have you tried quitting the app and relaunching it and/or logging out of your account(s) and then back in since you first noticed this? If it's still stuck at the same number of files, can you try fixing your hardlinks and…

Hey @"Sarawut Burapapat" - thanks for bringing this to our attention. It sounds like you might have been recently migrated to the 2020 release of Dropbox Paper. Could you search your account for a folder called "Migrated Paper Docs" and let me know what you find? As for missing Paper docs or files in the future, note that…

Hey @"priester68" - sorry to hear you're having issues with this. Can you please let me know if this happens with a shared link to a specific folder or if it's affecting all of the shared links you try to share this way? Are you the owner of the folder(s) you're sharing links to? While we're at it, have you tried closing…

I'm afraid we don't have any updates for now iceziz - we'll make sure to keep you posted as soon as we have any news on the matter. Thanks for your patience.