Walter Dropbox Community Moderator

I see, thanks for the additional information and the screenshot too @"Peter9991" Since you've already done some troubleshooting, may we reach out via email to have a further look internally at this point? 

Hey @"MrWizard" - sorry to hear you're having issues with this. Just to clarify, are you using the Dropbox desktop app, the mobile app, or a web browser to upload your files? Let us know more and we'll take it from there. 

Hey @"Michelle Barry" - you could give it a go and let us know If it helps with what you had in mind. Otherwise, you might want to consider using shared links to your files and password protecting them or setting an expiry date too, if needed. Let us know if you have any other questions. 

Hey @"NikkyH" - thanks for the additional information, Can you maybe send us a couple of screenshots of how it looks on your end so that we can have a visual too? 

Hey @"jameshavelock" - sorry to hear you're having issues with this. Can you please clarify your computer's exact OS version and the version of the Dropbox desktop app as shown in your menu bar? Also, can you clarify where exactly you're noticing this hard drive discrepancy? Is it for example in the cache folder or…

I see, thanks for the additional information and the screenshot too @"tpacheco" - most appreciated. Have you tried reinstalling the app since you first noticed this by any chance? Does marking it online-only and back to available offline make any difference? 

Hey @"mrjmw" - did you get the chance to see Megan's response? 

Hey @"Peter9991" - sorry to hear you're having issues with this. Can you please send us a screenshot of the exact error you're getting so that we can have a visual too? Also, are you using an individual account or a team one? Any additional information is more than welcome!

Hi there @"tpacheco" - thanks for bringing this to our attention. Can you clarify how long has it been since you first noticed this? Also, can you send us a screenshot of the app's exact status as shown in your menu bar and clarify the location of your Dropbox folder per the app's preferences? Thanks!

I see, thanks for the update @"RiccardoR" - most appreciated. If you're still getting this error, let me know and I'll reach out via email to investigate further. 

Hey @"RiccardoR" - sorry to hear you're having issues with this. Is this your first time getting this error and did you receive an email from Dropbox informing you about it perhaps? 

Sure thing @"gmihalyi" - I've just followed up via email, so please take a look at your inbox and we'll take it from there. 

We're glad to hear it's sorted now and thanks for keeping us in the loop too @"pamfuze" - much appreciated. Let us know if anything else comes up in the future! 

Thanks for the cooperation on this so far @"Farhang223" & @"bri_guy" - much appreciated. I've just sent you both an email to investigate, so please have a look at your inbox and we'll take it from there. 

Hey @"Grommet" - thanks for using Dropbox and welcome to our Community! Can you please let me know your device's exact OS version, and the version of the Dropbox mobile app installed there? Also, how are you navigating your folders, can you walk me through the exact steps you take to do it? Have you tried going to your…

Hey @"MSERRR" - could you elaborate on the issue you're facing so that we can assist further? 

Hey @"thisemily" - sorry to hear about this. May we reach out via email to have a further look internally? 

Hey @"mberwin" - thanks for the screenshot and the additional information. I can see you're in direct contact with our support team and we've passed your comments on to the agent who's handling your case so far. They'll be getting back to you with more information and/or troubleshooting steps there, so I'd recommend…

Hey @"bferney "- thanks for using Dropbox and welcome to the Community! Can you try these steps to do this and let me know how it goes? Thanks!

Thanks for the nudge on this @"aptokash" - I've just sent you an email as well, so have a glance at your inbox and reply to me there to investigate further. 

Thanks for letting me know, Ivan. I've just sent you an email to have a better look internally, so take a look at your inbox and we'll take it from there. 

Hi all, for anyone still having this issue can you please let us know here so that we can reach out via email to investigate further? Thank you! 

Hey @"Riccardo-89" - thanks for using Dropbox and welcome to our Community! In this case, you can either opt in for a Dropbox team account or, otherwise, you'd need to use file requests for them to upload to your account without impacting their own quota and shared links for them to view the content you'd like to share…

Thanks for the clarification, Colin. May we reach out via email to have a further look internally? 

Thanks for the clarification and the additional information @"jakethiessen" - they definitely help paint a better picture of your feature enhancement request. That said, this idea is now open. If you like this idea, please share how this would help you, and vote to show your support. Our top-voted ideas are shared with our…

Would something like this work for what you had in mind then perhaps @"amsdamsgram"? 

Sure thing @"Rayyan182" - I just sent you an email, so please take a look at your inbox and we'll take it from there. 

Thanks for the update and please let us know if anything else comes up in the future @"felixcat"

Hey @"Rayyan182" - sorry to hear about this and thanks for letting us know. If you get the same results after clearing your browser's cache and/or on another browser, may we reach out via email to have a further look internally? 

Hey @"amelchi" - before we take this to ticket, could you clarify if you're running any 3rd party apps on your computer? If you do, can you temporarily close or disable them and let us know if the issue with the missing Dropbox icon from your menu bar persists?