Walter Dropbox Community Moderator

Thanks for the cooperation on this so far @"Farhang223" & @"bri_guy" - much appreciated. I've just sent you both an email to investigate, so please have a look at your inbox and we'll take it from there. 

Hey @"Grommet" - thanks for using Dropbox and welcome to our Community! Can you please let me know your device's exact OS version, and the version of the Dropbox mobile app installed there? Also, how are you navigating your folders, can you walk me through the exact steps you take to do it? Have you tried going to your…

Hey @"MSERRR" - could you elaborate on the issue you're facing so that we can assist further? 

Hey @"thisemily" - sorry to hear about this. May we reach out via email to have a further look internally? 

Hey @"mberwin" - thanks for the screenshot and the additional information. I can see you're in direct contact with our support team and we've passed your comments on to the agent who's handling your case so far. They'll be getting back to you with more information and/or troubleshooting steps there, so I'd recommend…

Hey @"bferney "- thanks for using Dropbox and welcome to the Community! Can you try these steps to do this and let me know how it goes? Thanks!

Thanks for the nudge on this @"aptokash" - I've just sent you an email as well, so have a glance at your inbox and reply to me there to investigate further. 

Thanks for letting me know, Ivan. I've just sent you an email to have a better look internally, so take a look at your inbox and we'll take it from there. 

Hi all, for anyone still having this issue can you please let us know here so that we can reach out via email to investigate further? Thank you! 

Hey @"Riccardo-89" - thanks for using Dropbox and welcome to our Community! In this case, you can either opt in for a Dropbox team account or, otherwise, you'd need to use file requests for them to upload to your account without impacting their own quota and shared links for them to view the content you'd like to share…

Thanks for the clarification, Colin. May we reach out via email to have a further look internally? 

Thanks for the clarification and the additional information @"jakethiessen" - they definitely help paint a better picture of your feature enhancement request. That said, this idea is now open. If you like this idea, please share how this would help you, and vote to show your support. Our top-voted ideas are shared with our…

Would something like this work for what you had in mind then perhaps @"amsdamsgram"? 

Sure thing @"Rayyan182" - I just sent you an email, so please take a look at your inbox and we'll take it from there. 

Thanks for the update and please let us know if anything else comes up in the future @"felixcat"

Hey @"Rayyan182" - sorry to hear about this and thanks for letting us know. If you get the same results after clearing your browser's cache and/or on another browser, may we reach out via email to have a further look internally? 

Hey @"amelchi" - before we take this to ticket, could you clarify if you're running any 3rd party apps on your computer? If you do, can you temporarily close or disable them and let us know if the issue with the missing Dropbox icon from your menu bar persists? 

Hey @"DB_LisaV" - I just got back to you on the other Community thread you posted. As mentioned there as well, I'd appreciate a screenshot of how the file looks on your end so that we can check its syncing icon too. Did you try rebooting your computer and quitting/relaunching the app since you first noticed this? If you…

Feel free to take your time @"Warren J." - just keep us posted! 

When you say you transferred it to Dropbox again, can you walk me through the exact steps you take to do this @"Warren J."? 

Hey @"Rob F.14" - I just sent you an email to the email address that's connected to your Community profile, so please have a look at your inbox and we'll take it from there. 

You can click on the links I provided directly @"Warren J." Let me know if you have any other questions! 

Hey @"Warren J." - sorry to hear about your missing file. Could you have a look at your events page and let me know if you can find any signs of it there since that's the place where all uploads, edits, and deletions are normally logged? Thanks!

I see, thanks for the clarifications @"VLock" When it comes to the email notification, when was the last time you received it? As for the in-app notification, have you tried marking it as read? 

Hey @"EricPleaseHelp" - thanks for your updates on this and all the additional information you provided so far. The canary file you notice is probably created by the Dropbox application to run on your computer, but the cache folder should be hidden anyhow. You can think of it as the staging level of syncing which is the…

Sure thing @"Colin_posts_here" - let me know if anything changes! 

Hey @"Colin_posts_here" - thanks for bringing this to our attention. Just to make sure we're on the same page, could you send us a screenshot of the options you get when you right click on files or folders in your Dropbox folder? Also, can you clarify the exact status and version of the Dropbox desktop app as shown in your…

Hey @"amsdamsgram" - thanks for using Dropbox and taking the time to share your thoughts on this with us. I'll definitely be passing your feedback to the team and you can let me know if you'd like to add anything else as well. In the meantime, would the content search or the Dropbox Dash universal search feature help at…

Hey from me too @"VLock" - thanks for getting back to us. When you say reminder, am I safe to assume that you're referring to an email and not an in-app notification? Also, can you clarify if your client has cancelled the team invite as outlined here from their end?

I see, thanks for the screenshots @"Sfork" - most appreciated. There's an ongoing issue that's affecting some of our users at the moment and it's most likely that you're impacted by this as well. You can subscribe to the incident from this page to get updates and notifications about it, if you like.