Walter Dropbox Community Moderator

Hi there @"Marc L.18" - thanks for posting on our Community and happy Monday! When you say you're backing up your data to Dropbox, can you please clarify if you're using the Dropbox Backup feature to do this or if you just sync your files via the Dropbox desktop app (and the Dropbox folder)? Also note that upon installing…

Hey @"tc19" - did you get the chance to try this out from the desktop app instead of the web? 

Hey @"Darren5" - sorry to hear about this. I've just followed up via email to have a further look internally, so please take a look at your inbox and we'll take it from there. 

Feel free to take your time @"willmaupin" - just keep us posted with any updates! 

Hi @"CameronLawrence" - thanks for taking the time to share your experience with us here. I've just found your support tickets in our system and passed your comments on to the members of the team who are looking into your case. Note that it would be advisable to continue on one ticket only to avoid any confusion moving…

Would you mind turning all of those apps off temporarily as a test to see how it goes @"willmaupin"? I'm assuming you've already tried rebooting your computer and internet router too - would that be right?

Hey @"Blonss" - thanks for letting us know about this. May I ask if you are familiar with this Help Center article? Also, do you notice this behavior for files you've shared or linked to in Slack or all of your Dropbox files regardless? 

Once the app is 'up to date' you can try a Control/Command click on your Dropbox folder and check its properties to see the file count @"willmaupin" While we're at it, can you clarify if you're running any 3rd party apps that could be monitoring, syncing or backing up your files somehow?

Hey @"willmaupin" - thanks for the additional information you provided. Can you let us know approximately how many files you're syncing on your computer via the Dropbox desktop app at the moment? I'm only asking because you could notice a decline in the app's performance if you're syncing a large amount of files, namely…

Hey @"lokimac" - just circling back to see if you were able to sort the issue with the Selective Sync conflicts in the end. If so, please let us know what worked for you. If not, you can reply back with the information Jay requested so that we can assist further.

Hey @"OwenVancouver" - just checking in to see if you got our last reply. In case you still need any help feel free to reach back out and if the issue was resolved for you, let us know what did the trick after all. 

Hi @"SamJaques" - I'm just circling back to see if you saw our last reply. In case you still need any help feel free to reach out with the information we requested and we'll take it from there. If your issue has been solved, let us know what worked for you!

Hey @"_MKT" - just a nudge on the above. Did downgrading to the stable version of the Dropbox desktop app help with the issue you were facing after all? 

Hi from me too and thanks for the additional information @"pyxye" - much appreciated. If you tried to reinstall the Dropbox desktop app and it didn't work for you, you can try an advanced reinstall. When it comes to the error the launcher gave you, I'd appreciate a screenshot so that we can have a visual too. As for having…

Hey @"TYR" - thanks for bringing this to our attention and sorry to hear about your experience thus far. If you've ensured that this is not caused by an antivirus, firewall or even a VPN/proxy setting on your computer, could you try the offline installer from this page directly and let me know how it goes? 

Hey @"SBI" - thanks for sharing your thoughts on this with us. Just to make sure we're on the same page, can you elaborate on the exact issue you're facing so that we can assist further? 

Hey @"scfo" - did you get the chance to see my previous reply? 

Could you click on the blue hyperlink and forward us the whole error log to have a look @"9elfer"? 

Hi there @"gregon" - thanks for your feedback on this. I've noted in our system for future reference and you can let us know if you have anything else to add. 

Hey @"9elfer" - I just responded to the other post you had commented on. As suggested there, could you try an advanced reinstall using the offline installer from this page directly and let me know how it goes? Thank you!

Hey @"9elfer" - sorry to hear about this. Could you attempt a clean, advanced reinstall and let us know how it goes?

Hey @"Jayson L." - sorry to hear you're having issues with this. Can you update to the latest stable version from this page directly and let us know if this persists? Note that you might need to reboot your computer as well during the process. 

This idea is open. If you like this idea, please share how this would help you, and vote to show your support. Our top-voted ideas are shared with our product teams to investigate in our regular reviews.

Hey @"NAustMal" - sorry to hear about this. Is it possible that you had enabled the Dropbox Backup feature at some point in the past perhaps? If so, did you disable it before deleting or uninstalling the Dropbox desktop app from your computer?

Hey @"CJAPA" - sorry to hear about this. If you've ensured that you're looking at the correct Dropbox account, can you please take a look at your deleted files page and the events page and let me know if you see any signs of your missing folder there? If it was a shared folder, you can have a look at your sharing tab as…

Thanks for clarifying that for me @"nbd-uk" - much appreciated. Can you also let me know if you get the same results if you try to share a file by inviting an email address directly? Apart from that, if you're using the Dropbox mobile app, can you try from there and let me know how it goes? 

Hi there @"nmmorris" - sorry to hear you're having issues with this. Can you please clarify your computer's OS version and confirm that you're not hitting your account's device limit? A screenshot of any errors you might be getting up on (re)installing the app would also help. Thank you!

We're glad to hear that you managed to sort this out in the end and thank you for keeping us in the loop too. Let us know if anything else comes up in the future @"melanie75058" 

Hey @"jasminepritch" - thanks for bringing this to our attention. Let me check this with the team and I'let you know more as soon as I hear back from them. Thank you.

Thanks for confirming this for me @"TERRACE_87" - much appreciated. I just gave it a go and it won't let me click in the name to rename the folders when I click on the pencil icon, but it works normally via the rename option from the ellipsis button. I'll run this by the team and let you know more as soon as I have an…