Walter Dropbox Community Moderator

Hey @"Whaley Radio" - thanks for letting us know. Can you elaborate on the issue you're facing so that we can assist further? 

Hey @"christopherdawes" - have you had the chance to check my previous reply yet? 

Thanks for the screenshot @"Ivan Llanas" - much appreciated. From what I gather you must have the Dropbox desktop app installed on your computer - am I correct? If so, could you let us know its status and version as shown in your taskbar? 

Hi @"Sfork" - sorry to hear about this. Could you let us know some additional information about the issue you're facing so that we can assist further? A screenshot of the last page you can get to or the error you're getting would also help! Thanks!

Hey @"Soxadb" - thanks for flagging this with us. Just to clarify, does the issue persist if you pause syncing as well? If it does, please let us know and we'll reach out via email to instigate further. Same goes for you too @"Cream" 

Hey @"Ivan Llanas" - thanks for using Dropbox and welcome to our Community! Just to make sure we're on the same page, can you clarify your computer's exact OS version and send us a screenshot of the exact error you're getting? This will help us assist further!

Hey there @"RichardNeedsHelp" - thanks for bringing this to our attention. If this persists on an incognito window with no extensions or plugins running as well, may we reach out via email to have a further look internally? Thanks! 

In that case, do you see any signs of your missing files in your events page? This is the place where all uploads, edits, and deletions are normally logged, so it should give you a hint @"sunshineandbeaches1" 

Did you make sure that this is not caused by a security software on your computer or your network settings @"Farhang223"? Does this persist after quitting and relaunching the Dropbox desktop app and/or rebooting your internet router? 

Hey @"Cream" - thanks for bringing this to our attention. Can you please clarify your computer's OS version and the version and status of the Dropbox desktop app as shown in your menu bar/system tray? If you could send us a couple of screenshots to have a visual too, I'd appreciate it. Thank you. 

Hey @"jakethiessen" - thanks for taking the time to share your thoughts on this with us. Just to make sure we got this right, can you confirm that you're referring to projects and stacked versions in Dropbox Replay? Also, when you mention an option to edit the naming conventions rules on Dropbox Replay, could you elaborate…

Thanks for the update on this @"Omri1984" - much appreciated. I've moved your post to the API section of our Community so that other users can help you out as well. In the meantime, if you're on the new release of Dropbox Paper, note that you can select the Paper docs you'd like to export and click the ellipsis icon and…

Hi @"Farhang223" - sorry to hear you're having issues with this. Can you please clarify the status and version of the Dropbox desktop app as shown in your menu bar? If you could also send us a screenshot of any errors you're seeing, I'd appreciate it. Thanks!

Hey there @"nosignal" - thanks for taking the time to share your thoughts on this and also sharing what worked for you. I'll leave this thread open for other users in case they want to share their own experiences as well. Let us know if you have anything else to add. 

Hi @"for-Or" - thanks for taking the time to share your experience with us and sorry to hear about the issues you had with the chat option too. I was able to locate your active support ticket in our system and passed your comments on to the agent who's handling your case. I can see that they replied to you there a little…

Hi there @"Faith J" - thanks for letting us know about this. If you've ensured that this email is coming from an official Dropbox domain and there are no links that could be causing this, you can report the email by forwarding the complete message to abuse@dropbox.com I hope this helps and please let me know if you have…

Are you referring to the Dropbox desktop app or the website @"Jason Farrugia"? 

Hey @"JohnFinnell" - sorry to hear you're having issues with this. Can you please confirm that you can see the Slack integration listed in your account's Connected Apps tab? Have you tried signing out of your account and back in since you first enabled it? 

Hey @"Jason Farrugia" - sorry to hear you're having issues with this. Can you please send me a screenshot of the exact error you're getting so that we make sure we're on the same page? Thanks so much! 

So yes, you're back to the Basic plan that is a personal plan and comes with 2 GB @"RhettKim" Let me know if you need anything else!

What is reported in your plan tab at the moment @"RhettKim" ?

I see, thanks for clarifying that for me @"RhettKim" In that case, can you let me know if you stumble upon an issue or a particular error when following these steps to cancel your trial? 

Hey @"RhettKim" - sorry to hear you're having issues with this. Could you please let me know your ticket's number so that I can look it up in our system? Thanks!

Hey @"azarius" - thanks for sharing your thoughts on this with us. I've noted your feedback down in our system and you can let us know if you have anything else to add. Thank you. 

I see, thanks for the clarification and the additional details there @"christopherdawes" - most appreciated. In that case, can you have a look at our Email to Dropbox feature and let me know if it would work for you, if we were to adjust the file size limit for example, or if you'd like to see a different feature? 

When the daily limit for data sharing has been exceeded, note that links are paused temporarily, one day for the first time, and progressively longer for each time after. Most likely the limit mentioned in the e-mail you received is the remaining bandwidth. For context, if you share a file that is 2 GB in size and someone…

Hi all 🤖 My name is Walter, and I'm a Community Moderator based in Europe 🌼 When I'm not assisting other Dropbox users, you can usually find me reading manga, watching anime, or playing video games 🎮 One thing I love about the Community? What I truly appreciate about this Community is the remarkable way its members…

Hey @"STI2" - sorry to jump in here, but do you happen to have any ticket ID for us to look up in our system to make sure we're on the same page?

Hi there @"D P" - thanks for bringing this to our attention and sorry to hear you're having issues with this. Could you let me know your ticket numbers so that I can locate them in our system? If you'd like to troubleshoot this, we'd need some additional information as well, such as the exact OS of your computer(s) and the…

Thanks for the additional information @"Alain Church" Can you also clarify something for me please? Are you storing your app folders in Dropbox and/or are you running any 3rd party apps when you boot your computer and/or the Dropbox desktop app?