Walter Dropbox Community Moderator

Hey @"MLouH" - sorry to hear about this. Can you clarify the exact steps you take to share your folders so that we can make sure we're on the same page?

Hey @"helenmapit" - sorry to hear you're having issues with this. Can you please clarify the Dropbox desktop app's status and version as shown in your taskbar? Have you tried signing out from your account through the app's preferences and then back in again and moving your Dropbox folder anew? If not, give that a go and…

Hey @"DerekeAshe" - sorry to hear you're having issues with this. Can you please walk me through the steps you take to do this and send me a screenshot of the problem so that I can have a visual too? Also, you mentioned making the files available offline so I imagine that you're using the Dropbox desktop app on your Mac OS…

Thanks for the screenshot @"betsiegricar" - much appreciated. Can you try another browser to see if you get the same results? If you do, please send us a full page screenshot so that we can have a better look too. 

Hey @"igoroliveiragg" - thanks for bringing this to our attention. Can you please quit the Dropbox desktop app and relaunch and/or reboot your computer as well and let me know if this persists? If it does, you can try installing the latest, stable version of the Dropbox desktop app as you're now running a beta version.…

I see, thanks for giving that a go for me @"alanon". Can you send me a screenshot of the options you get since you should be seeing an 'Advanced settings' option upon reinstalling the app? Also, can you clarify the format of the drive you're trying to move your Dropbox folder to? I'm asking because a Dropbox folder can be…

I see, thanks for the clarifications @"alanon". Can you try an advanced reinstall and try to point your Dropbox folder to your desired location using the 'advanced' settings?

Thanks for following up with additional information @"alanon" - much appreciated. Did you have the chance to check my previous questions? 

Thanks for the additional information and the screenshot too @"eliasedlund" - most appreciated. Can you navigate the app's preferences and see if there's any 'sync issues' reported? In the meantime, you could also try signing out from your account in the Dropbox desktop app and then back in again. 

Hey @"alanon" - sorry to hear you're having issues with this. As a first step, have you ensured that your device is meeting the minimum requirements? Have you tried repeating the process of moving the Dropbox folder via the Dropbox desktop app since you first got this error message? Also, has your Dropbox folder been…

Glad to hear it's sorted now @"Huddo" - let us know if anything else comes up and take care!

Thanks for the follow up on this @"GPaul". You should be able to relaunch the app by double clicking on the Dropbox icon on your computer or finding and clicking on via a search. As a last step to troubleshoot this, you could try creating a new OS profile and try to install the Dropbox desktop app there to see if you get…

When you say that your contacts aren't syncing between your devices any more, can you elaborate a tad on this @"jmur"?

Hi @"jmur" - thanks for the additional info there. Can you have a look at your events page and let us know how this deletion is logged there? 

Feel free to take your time @"Huddo" - just keep us posted!

Thanks for keeping us in the loop on this @"exouk" - much appreciated. I just wanted to add that if the reboot doesn't improve matters, you can also try clearing your cache folder. Let us know of any updates!

Take your time @"Alain Church" - just let us know of any updates!

I see, thanks for the additional information @"hspindel" In this case, since the files that take up space on your account are shared, you could ask the original owner to share a view-only link to them instead of a shared folder (which take up space on all members of the share). That said, I've just sent you an email to see…

Hey @"Huddo" - sorry to hear you're having issues with this. Often when you delete files or folders, they don’t immediately disappear from every synced computer. If you happen to have a synced computer running an application that is using the files you deleted, that will cause the files to reappear in your Dropbox account.…

Can you try copying or moving a sample file from the ones giving you this error out of your Dropbox and try to open it from there @"GPaul"? You can also try with the Dropbox desktop app completely closed to see if you get the same results. As for the syncing icons, you can have a look here. 

Thanks for the additional information @"GPaul" - much appreciated. Are you seeing any syncing icons on your files in the Dropbox folder? Also, can you send us a screenshot of the exact error you're getting when trying to open them?

Hey @"dlheine" - thanks for bringing this to our attention. Apart from clicking on the link to report this, have you tried getting in contact with our support team directly about this? If so, I'd like the ticket ID so that I can look it up in our system as well. Feel free to let me know any additional information you think…

Hey @"eliasedlund" - thanks for letting us know about this. If this persists after rebooting your computer and/or quitting and relaunching the app, could you send us a screenshot of the app's exact status as shown in your menu bar? Also, are your backups still showing up in your backups page? Let me know what you find and…

Thanks for the screenshot @"hspindel" - much appreciated. While you can't dismiss this notification for ever as long as you're over quota, you should be able to click on the 'remind me later' option to close it temporarily and/or even free up some space to avoid getting it in the first place. I know it's not much, but I…

Thanks for the update and glad to hear it's sorted now @"MoSn1" - let us know if anything else comes up in the future and have a lovely weekend ahead!

No worries @"Dubukongbizi" - I'm glad I could help. Let us know if anything else comes up in the future and have a lovely weekend ahead! 

Hey @"Dubukongbizi" - thanks for posting on our Community and happy Friday! You can start by taking a look at this help center article, and let us know if you have any follow up questions. More specifically, shared folders will be temporarily left based on ownership: * Shared folders not owned by you will be removed from…

Hey @"HBR_HBR" - sorry to hear you're having issues with this. As a first step, can you take a look at this help center article and let me know if any of the information there helps? Also, can you see anything listed in your events page in regards to the selective sync conflicts? Keep me posted on your findings and we'll…

In that case you'll need to download a codec pack for your media player on your computer @"sarahco4". When you say that for videos over 2:45 min can you clarify if you're getting an error or if the app is not responding at all? As for clearing the app's cache, you can follow these steps: * Open the Dropbox iOS app. * Tap…

Thanks for the update on this and please let us know if anything else comes up in the future @"Mom2Chaos". Cheers!