Walter Dropbox Community Moderator

Hi @"elvinvandalen" - thanks for the nudge on this and sorry to hear that this issue still persists for you. I was able to locate your existing ticket in our system and passed your comments on to the expert who's working on your case as this would be the best way to continue troubleshooting at this point. They'll be…

Hey @"KarolisPoliksa" & @"jacobtrevorson" - thank you both for sharing your thoughts on this with us. I've logged your feedback in our system and you can let us know if you have anything else to add.

Hey @"kimimoore1028" - there has been a change since the original post here and this feature is not available to Dropbox Plus at this time, only Dropbox Professional, Essentials, Standard, Business, Advanced, Business Plus, and Enterprise plans. I hope this clarifies matters and please let me know if you have any follow up…

Hey @"priveguard" - thanks for letting us know about this. Just to make sure we've covered everything, could you try clearing your browser's cache and/or using another browser to submit your claim through this form? Let me know how it goes and we'll take it from there.

Hi from me and thanks for the update on this @"Spice Pixels" I just wanted to mention that it's true that permanently deleted files can't be recovered neither from our end nor yours. In any case, I'd recommend getting back to the expert who's handling your case with any additional questions you may have since they'll be…

Hi there @"Eathen cole 3" - thanks for using Dropbox and welcome to our Community! I'm afraid I don't have much to offer here, but I'll be leaving this thread open for other users to jump in and share their own experiences or use-cases. Let me know if you have anything else to add or ask in the meantime. 

We're glad to hear it's sorted now and thanks for the update too @"nelliheinimo" Let us know if anything else comes up and take care!

Hey @"jonathanbrightlight" - thanks for bringing this to our attention. I'm afraid that what you're looking for can't be achieved through the feature that allows you to follow your Camera Uploads folder since it only applies to shared folders and team folders as well as outlined here. I hope this clarifies and please let…

Hi there @"markscranton" - thanks for letting us know about this. Can you please let me know what happens if you click on the 'open permissions' and the 'Learn more' buttons that are shown in your screenshot? Are you able to find those files in your Dropbox folder on your computer to try to move them out and back in…

Hey @"JoelBille" - thanks for posting on our Community and quickly following up to let us know that your issue is sorted now after rebooting your computer. Let us know if anything else comes up!

Hey @"Captain1202" - thanks for using Dropbox and sorry to hear you're having issues with this. Do you happen to have more than one Dropbox accounts and that you're looking at a different account than the one you upgraded? What is your account settings page showing in regards to your current plan? A screenshot of the "out…

Yes, the Dropbox DocSend is a separate product from Dropbox and Dropbox Sign @"KW25" As for creating a QR code to share a document, you can do it via Dropbox through these steps. Let me know if you have any follow up questions!

Hey @"Theodore S.1" - thanks for taking the time to share your thoughts on this with us. I've logged your feedback in our system and you can let us know if you have anything else to add. Cheers!

Hey @"KW25" - thanks for using Dropbox and posting on our Community! Can you please walk me through the exact steps you took to set up this document in the first place and send me a screenshot of how it's listed so that I can have a visual too? As for the Dropbox Plus plan, it does indeed come with 3 signature requests per…

This idea has been closed due to inactivity. Thank you for your suggestion, and if you have another idea to share, please do! 

Hey @"paddn1x01" - thanks for using Dropbox and welcome to the Community! You should be able to find all the information about syncing in the relevant help center article so I'd suggest taking a look there and let us know if you have any specific follow up questions. As for the tag you mentioned, it's something like a…

Hi there @"jv168" - sorry to hear about this and thanks for taking the time to let us know the details of your problem. I'm afraid there's no way to restore the files that were stored in a deleted Dropbox account or the account itself at this time. Since you saw the files briefly on your device when you opened the Dropbox…

Thanks for clarifying that for us @"kiuzjhtgrefwds" I just gave it a go on my Android device and I'm not getting the same results as you. Can you walk me through the exact steps you take to rename your files? Is this affecting a specific type of files or all? While we're at it, have you tried clearing the Dropbox mobile…

We're happy to hear it's sorted after all and thanks for keeping us in the loop too @"jhurtado" Enjoy the remainder of your week and take care! 

Hi there @"Yuni1" - sorry to hear you're having issues with this. Can you please clarify the exact OS version of your devices and send us a screenshot of the last page you can get to so that we can have a visual too? Thanks!

No worries @"KSCPA301" - I'm just glad I could help. Have a lovely week ahead and see you around the Community! 

Thanks for keeping us in the loop and we're glad to hear it's sorted now @"Seppo Partanen " Let us know if anything else comes up in the future. 

Thanks for keeping us in the loop on this @"NoteWriter" - much appreciated. Can you maybe try the latest version of the Dropbox desktop app from this page directly and let us know if it helps perhaps? 

Hi from me too and thanks for the screenshot and the additional info @"KSCPA301" - most appreciated. Can you open the Activity Monitor on your computer and see if there are any other processes associated with Dropbox that may be preventing Dropbox from being removed from your device? If you see any, please click on the…

Sure thing @"keplerD" - let us know if anything else comes up in the meantime!

So it sounds like you're using Dropbox on File Provider now on the new machine which moves your Dropbox folder to the location you mentioned @"keplerD" Symlinks aren't really the official way to sync your Documents and Downloads folders, but you should be able to achieve it through the Dropbox Backup feature and/or…

Hey @"cloudres" - thanks for taking the time to post on our Community and share your thoughts on this. We haven't had any reports about any issues on this particular OS and you can let us know if you notice anything off if/when you decide to upgrade to that OS version. If you come across anything off or a problem, let us…

Hey @"phee3d" - thanks for taking the time to share your feedback on this with us and I appreciate all the additional information and the posts you shared as well. I've made sure to pass your comments on to our team, but I'm afraid I can't provide promise if or when this will change after all. Let us know if you have…

Hey @"keplerD" - thanks for using Dropbox and happy Monday! When you say you used Dropbox to sync your Documents and Downloads folders, can you clarify if you used the Dropbox desktop app and copied or moved them in your Dropbox folder to have them synced across your devices or maybe you were referring to the Dropbox…

Hey @"hlou1206" - thanks for the clarification and the additional information. Can you try the offline installer from this page directly and let us know how it goes?