Walter Dropbox Community Moderator

Thanks for giving this a go for me @"tom-b" - much appreciated. I took a look at our system and I can see that you've already contacted our support team about this. I can also see that your case was sent to our experts for review so I'd recommend waiting for an update from them on your ticket as they'll be better equipped…

Hi there @"tom-b" - sorry to hear you're having issues with this. Can you please let me know if you get the same results after clearing your browser's cache and/or on another browser? Thanks! 

Hi there @"workrobot" - thanks for bringing this to our attention. I was able to locate your ticket in our system and passed your comments on to the agent who's working on your case. Since they'll be better equipped to handle your queries, I'd recommend getting back to them directly through your ticket for any updates. Let…

I see, thanks for the additional information @"nraihani" - much appreciated. Have you tried reinstalling the app since you first noticed this? 

So, you see the updates on the document on both devices if you navigate your account through the website but your edits aren't syncing across your devices - is that right @"nraihani"? How are you working on the file exactly? Is the Dropbox desktop app 'up to date' in your menu bar on both of your devices? 

Thanks for clarifying that for us @"lament" - much appreciated. Since we're going to need some account and device specific information, I just followed up via email, so have a look at your inbox for my message and we'll take it from there. 

Hey @"ruglove" - thanks for sharing your thoughts on this with us. Can you please clarify if you're referring to the Dropbox website or maybe the Dropbox desktop or mobile app? If you could also elaborate on the issue you're having and/or what's troubling you, it'd be very helpful. Thank you. 

The official way to do this would be the one Hannah mentioned earlier in this discussion @"DropStar" What Rich suggested is a workaround and something unexpected might happen in which case you may need to sync everything anew. When it comes to the Dropbox cache folder you noticed on your Windows computer, note that it's…

Yes, it's a crucial part of the sign up process when you first set it up @"brinmoor53" For example,I had sent my recovery words via email to myself as a backup. Is there a chance that you had done the same or that you had saved them in a file on a device of yours at some point in the past? 

Hey there @"johnweidner" - thanks for joining the discussion here and please feel free to share any feedback you might have and we'll make sure to forward it to the right people. 

Are you 100% positive that you hadn't saved your recovery words when you first set up your Dropbox Passwords account @"brinmoor53"?

Hey there @"yasinturhan-916" - thanks for bringing this to our attention. Can you please let me know if this only affects your After Effects projects/files and if you're working on an individual account or a team account instead? Also, how large are the files that are showing this behavior? Any additional information or…

I'm glad to hear it's sorted now and thanks for keeping me in the loop too @"ForemanDev" It seems that this was a temporary fluke, but please let us know if anything else comes up in the future. Until then, take care and see you around the Community! 

Hey @"ForemanDev" - thanks for letting us know about this. Just to clarify, is this affecting all of your Dropbox Paper docs, some or just one? Note that I've also found your ticket in our system and passed your comments there as well. 

Thanks for the cooperation @"Momo2025" - I've just sent you an email, so please have a look at your inbox and we'll take it from there. 

No worries @"litgit" - I've just followed up via email, so take a look at your inbox and we'll take it from there. 

Hey @"Momo2025" - while I can't promise anything, would you maybe like us to open a ticket from our end for you to see what we can do about your issue with redeeming your Lenovo promotion? 

I appreciate you taking the time to share your thoughts on this with us and I'm sorry if my suggestions weren't clear @"litgit" Since this persists for you, would you like me to open a ticket from my end so that we can investigate this further internally? 

I'm afraid I won't be able to tell without taking a look at your account's specifics @"abance" - did you check with your team admin by any chance? 

We're glad to hear it's working now and thanks for keeping us in the loop too @"Esther B.6" Let us know if anything else comes up in the future and have a lovely week ahead! 

Hi @"jpugarte1_" - sorry to hear you're having issues with this. I'm not seeing any syncing icons in your screenshot - could you let me know their syncing status since I can't tell by your screenshot? Since this is a fresh install you should have gotten the option to select the folders you'd like to be synced to your…

Hey there @"jhurtado" - thanks for flagging this with us. Since this persists across multiple web browsers, I've just gone ahead and sent you an email to have a further look internally, so please take a glance at your inbox and we'll take it from there. Thanks!

Hey @"XxUnkn0wnxX" - thanks for letting us know about this. Since this persists after an advanced reinstall, you could try installing the Dropbox desktop app on a new OS profile to see if it works there. If that's not an option at the moment, let us know here and we'll reach out via email to investigate further. Same goes…

Thanks for the update on this @"JimJinNJ" - much appreciated. If you've ensured that this is not caused by an antivirus or another 3rd party app that's running on your computer, can you attempt a clean advanced reinstall and let us know how it goes?

Thanks for the additional information @"abance" - much appreciated. In this case, your team admin might have set a limit for the devices you can link to your account and you'd need to check with them directly. Let us know if you have any other questions in the meantime. 

Hi @"mcapehart" - thanks for the screenshot and the additional information. It seems that this shared folder is causing your account to be full since shared folders take up space on all of the accounts/members of the shared folder unless they're part of the same Dropbox for teams account. If you don't need permanent access…

This idea has been closed due to inactivity. Thank you for your suggestion, and if you have another idea to share, please do! 

Hi from me too @"sarah copland" - may I ask if you're seeing the same if you navigate to the home tab instead of the photos tab? Are you able to navigate the account in question through a web browser to see if you can preview the files there? 

Thanks for keeping us in the loop on this @"sc0ttkclark" If it gets stuck at syncing the exact same amount of files for a while with no progress, you might need to consider using selective sync to lessen the app's load. Let us know of any updates anyhow!

Glad to hear that and thanks for the update @"Djakonda2707" Let us know if anything else comes up in the future and have a lovely weekend ahead!