Walter Dropbox Community Moderator

No worries @"suye_qishi" - let us know if anything else comes up in the future and, until then, take care!

Thanks for the additional information on this @"Graham S.10" - much appreciated. I can see that my colleague Megan has opened a support ticket for you, so I'd recommend getting back to her via email to continue investigating this issue. Let us know if you have anything else to add in the meantime. 

Hey @"hyvaplay" - thanks for bringing this to our attention. I've just reached out via email to have a further look internally, so take a glance at your inbox and we'll take it from there. Thank you!

Hey @"drdanhyman" - could you clarify the version and status of the Dropbox desktop app as shown in your taskbar? Also, can you have a look at the app's preferences and tell me what you find under the sync tab? Apart from that, when you right click on your files or folders in the Dropbox folder what are the options you…

Thanks for keeping us in the loop on this @"Carbon14" - we're happy to see that you sorted this out in the end. Let us know if anything else comes up in the future! 

Hi @"Kathryn Jones" - sorry to hear about this. Can you please provide some additional information about the issue you're having and/or send us a screenshot of the error or the last screen you can get to? Thank you!

I see, thanks for the clarification @"amok_san" - much appreciated. I've just sent you an email to have a further look internally, so take a glance at your inbox and we'll take it from there. 

Hey @"Oriion" - sorry to hear about this. The operating system (Mac OS Beta) you are running is not currently a fully tested or supported environment for the Dropbox desktop application. While we support a variety of operating systems, we are unable to support these versions until they are officially classified as stable.…

Hey @"amok_san" - sorry to hear about this. Can you clarify your device's OS version and the version of the Dropbox desktop app as well? 

Thanks for the additional information Graham - much appreciated. Can you please send me a screenshot of what you see in your security page and another one showing the error you're getting? 

Hey @"tsomek" - thanks for the additional information and the screenshot too. Can you clear your browser's cache and/or try another browser and let us know if you still get the same results? Also, what is the Dropbox desktop app's exact status at the moment? 

In that case, have you tried removing the parent shared folder instead @"mgry"? 

Thanks for letting us know about this and please keep us in the loop if anything changes in the future @"InvaderZim" 

Thanks for keeping us in the loop on this @"rrstockertx" - much appreciated. Can you please clarify if you're getting any particular error or if the app is just not responding? Have you tried reaching out to our support team by the way? 

Thanks for the update on this and please let us know if anything else comes up in the future, Barry. Have a lovely week ahead! 

Hey @"Jarno S." - can you clarify if your device is meeting the requirements as outlined in this page? If it does, can you try the offline installer from this page and let me know how it goes? 

Hey @"Mari44" - thanks for taking the time to share your thoughts on this. I've logged your feedback in our system and you can let us know if you have anything else to add. Also note that you can post your feature requests in the Ideas section following these tips. 

Hey @"HM452" - sorry to hear about this. Have you tried moving the files you don't want to store in your Dropbox account out of your Dropbox folder on your laptop since you first noticed this? If not, please give it a go and let me know how it goes. Thanks a bunch! 

Hey @"sarahco4" - sorry to hear you're having issues with this. Can you please let me know if you're using the camera uploads feature or if you're manually uploading this file via the (+) button within the Dropbox mobile app instead? Have you tried clearing the app's cache since you first noticed this? If you did and this…

Hi there @"RebeccaIceQueen" - thanks for letting nus know about this. Can you see if you get the same results after clearing your browser's cache or on another browser? If you do, you might need to set up a password with Dropbox directly and take it from there. In any case, please keep me posted on your progress, Rebecca. 

Hey @"Graham S.10" - thanks for posting on our Community! Can you have a look at your security page and let me know how many devices are listed there? Thank you!

Hey @"mnance123" - thanks for flagging this with us. I just wanted to mention that the team is aware and is looking into it at the moment. We'll let you know more as soon as we have an update to share. Thank you for your patience. 

I'm afraid this would only be possible for the original owner in this case @"rcvergs" Let us know if you have anything else to ask or add. 

Hey @"FordPrefect" - thanks for joining the discussion here. I was able to locate your existing ticket in our system and passed your comments on to the expert who's looking into your case. They'll be getting back to you shortly, but please let us know if you have anything to add in the meantime. 

Keep me posted @"cored747"!

I see, thanks for the screenshot @"cored747" - much appreciated. If you'd be willing to give this a go, can you try an alternative card, if you happen to have one? Otherwise, let me know if you'd like me to send you an email to have a further look internally. 

Hey @"cored747" - thanks for letting us know about this. Can you please clear your browser's cache and/or try another browser and let us know how it goes? If you still get the same error, please send us a screenshot too. Thank you!

Thanks for giving it a go for me, Hannah. I've just sent you an email to investigate internally, so please take a look at your inbox and we'll take it from there. 

I see, thanks for the update @"mgry" Could it be that this folder is nested within another folder or that it contains other shared folders by any chance?

Glad I could help @"Sarei" - let us know if anything else comes up!