Walter Dropbox Community Moderator

Thanks for the additional information @"thedomorefoundation2017" - much appreciated. Have you tried reaching out to our support team directly to ask for assistance as they'd be better equipped to handle your request? 

Hey @"likerfoxl" - thanks for letting us know about this. I'm not quite sure why this is happening, so let me check with the team and we'll get back to you as soon as possible. Let me know if you have anything else to ask or add in the meantime. 

Hey @"ImranAhmed" - thanks for bringing this to our attention. I've just sent you an email to investigate, so please take a look at your inbox and we'll take it from there. Thanks!

Hey @"Shaveman" - sorry to hear you're having issues with this. Have you tried disconnecting and reconnecting the app integration through your Apps tab? If you did and this persists, may we reach out via email to investigate further?

Hey @"intrepidcookie" - thank you for taking the time to share your thoughts on this with us. I've made an internal note of your feedback on this and you can let us know if you have anything else to add. Cheers!

Hey @"dim2333" - thanks for bringing this to our attention. Can you please clarify if this persists after restarting your device and/or after reinstalling the Dropbox mobile app? Thank you.

This idea has been closed out after a period of inactivity. We appreciate you sharing it with us, and you’re always welcome to submit more ideas in the future.

This idea has now been closed due to inactivity. Thank you for your suggestion, and if you have another idea to share, please do! 

We've just closed this idea due to inactivity. Thank you for your suggestion, and if you have another idea to share in the future, please do! 

This idea has just been closed out after a period of inactivity. We appreciate you sharing your suggestion with us, and you’re always welcome to submit more ideas in the future.

This idea has just been closed due to inactivity. Thanks for your suggestion, and if you have another idea to share, please do! 

I'm afraid no, it's not possible, or officially supported at least, @"Anticia". Let us know of any updates when you get the chance!

Hey @"Anticia" - thanks for letting us know about this. Can you let me know if you've tried reinstalling the Dropbox desktop app since you first noticed this? Any additional information is more than welcome!

Hey @"Christos K." - thanks for bringing this to our attention. Can you clarify the version of the Dropbox desktop app installed on your machine? Also, have you tried reinstalling it at all since you first noticed this? Any additional information is more than welcome!

That's quite a large number of files to sync on a computer @"JamesCyon" - can you try reducing the app's load by using selective sync to remove some additional folders from your device?

Which exact part is troubling you @"JGFOF"? A screenshot would be very helpful at this stage. Have you tried opening a support ticket from your end via emailing our team through this page?

Thanks for the update on this @"JGFOF" - much appreciated. At this point, can you perform an advanced reinstall and let us know how it goes? 

Thanks for the update on this @"equado" - much appreciated. In this case, I'd suggest logging out from your account through the app's preferences, delete all of your old Dropbox folders and then log back into your account and let the Dropbox desktop app create and sync your Dropbox folder anew. Just make sure to give it…

Hey @"628878848" - thanks for the screenshot. Can you try reinstalling the app using the offline installer from this page and let us know how it goes?

Hey @"Liberty1991" - thanks for bringing this to our attention and sorry to hear you're having issues with this. Since you were unable to open a support ticket from your end, would it be OK with you if we reached out via email to investigate further? In the meantime, can you let us know if you're getting the same results…

Hey @"LuckyBill" - sorry to hear you're having issues with this. Can you please clarify if your company Dropbox account is on an individual Dropbox plan or a Dropbox for Business teams account instead? If it's the latter, have you connected your account as outlined here? Also, have you tried logging out from the wrong…

Yes, that would be correct @"Ruud-J". Alternatively, you can put all your files from the Dropbox Basic account into one folder and share the folder with your Dropbox Plus account. Let us know if anything else comes up!

Hey @"Jack D-77" - thanks for lettings us know about this. I'm afraid what you described is normal and expected since the Dropbox desktop app will always re-index your files upon rebooting to check for any changes made on the web and/or from other devices or users. That said, may I ask approximately how many files you've…

Hey @"Verwijs" - thanks for bringing this to our attention. Can you please clarify if you're having a particular issue with the Dropbox desktop app on your computer at the moment or if this is just a heads-up for our team? Any additional information or even screenshots are more than welcome!

Sure thing @"archcount" - just keep us posted with any updates!

Could you reboot your computer and/or quit and relaunch the app and let me know how it goes @"KJWSr"? 

I see, thanks for the clarifications @"JGFOF" - much appreciated. Can you also send us a screenshot of the options you get when you right click on your files or folders in the Dropbox folder? 

Hey @"KJWSr" - thanks for bringing this to our attention. Can you please send me a screenshot of the Dropbox desktop app's exact status as shown in your menu bar at the moment? Is it 'up to date' or still syncing? Is it possible that you changed your selective sync settings upon reinstalling the app by any chance? Let us…

Hey @"Lapieuvre1" - sorry to jump in here, but have you considered using a shared folder instead of a file request? 

Hi there @"JGFOF" - sorry to hear you're having issues with this. Can you please let me know the Dropbox desktop app's exact status as shown in your menu bar at the moment? Also, do you happen to be running any 3rd party apps that might be interfering somehow? If so, you can temporarily close them one by one and let us…