Walter Dropbox Community Moderator

Could you navigate a level back (by clicking on the parent folder's name) and try to select the folder and delete it from there instead @"fernandaverruck"? 

Hey @"TheFoxandTheSea", sorry to hear about this. Can you please clarify what troubleshooting steps you've attempted so far so that we can make sure we're on the same page? For example, what browsers are you using and what kind of devices and networks? 

Hey @"vivavie", sorry to jump in, but could you clarify how large is the file you're trying to attach in your email? Also, are you able to do this normally through a web browser instead of the mobile app? 

Hey @"rovf", sorry to jump in here, but could you send us a screenshot of the app's exact status and version of the Dropbox desktop app as shown in your menu bar at the moment? Also, can you navigate to the app's preferences under the sync tab and check the Dropbox folder's location for us? 

Hey @"easyandimpactful", thanks for sharing your thoughts on this with us and welcome to the Community! I just wanted to mention that this option is actually available on the Premium plan of Dropbox Sign (you can see it listed under the 'Advanced signer fields' option on this page). This means that our system will flatten…

Hey @"rigas", sorry to jump in here, but I was wondering; are you by any chance running any other extensions or plugins in your Mozilla Firefox?

Hey @"YoshiDBZ", sorry to hear you're having issues with this. Do you happen to be running any security programs such as antivirus or firewalls on your device(s)? If this persists after clearing your browser's cache or on another browser, I'd appreciate a screenshot too. Thanks!

Thanks for the screenshot and the additional information @"jeromemuller" - much appreciated. Could you maybe create a new folder and try to set this automation there? Does it work normally with files added to sub-folders?

Hey @fernandaverruck, sorry to jump in here, but could you let us know if this persists after clearing your browser's cache or on another browser? If it does, we'd need a screenshot to troubleshoot further. 

Hey @"RAChalmers", sorry to hear about this. Could you try the offline installer from this page directly and let me know how it goes? Thanks!

Hi there @"TomFuller", thanks for posting on our Community and sorry to hear you're having issues with this. Can you please let us know your device's exact OS version and the version of the Dropbox app installed there as well? If you could also attach a screenshot of how it looks on your end, I'd appreciate it. Thanks!

Hey there @"jeromemuller", thanks for posting on our Community and happy Monday! This should actually be possible now as I just gave it a go and it worked fine for files I uploaded to the sub-folder of the automated parent folder. Can you give it a go again and let me know how it goes? Just click the folder where you’d…

Thanks for clarifying that for me @"youmailtocarlos" Would it be OK if we reached out via email to have a further look internally at this point? 

Hi there @"Elena-O", welcome to the Community and happy Monday! You should be able to cancel your signature requests as outlined here. Apart from that, you can replace signers in pending signature requests as outlined here. I hope this helps!

Hey @"aharbin278", sorry to hear about this. Can you let us know how large is the zip file you're trying to download and clarify if the issue is with downloading it from the website or unzipping it on your device? 

Hey there @"agliopane", it sounds like your shared links might have been banned. Would it be OK with you if we reached out via email to have a further look internally? Let us know here and we'll use the email address that's associated with your profile here, on our Community. 

Hey there @LEGODamashii, thanks for your feedback on this. You can also take a look at this idea and upvote it to show your interest in this functionality. Cheers!

Thanks for the screenshot @"Iliana1" - much appreciated! The version of the desktop app is a bit outdated; could you update to the latest version from this page directly and let me know if the issue persists? As for your ticket, I took a look at our system and it seems that you didn't reply to the last email you received…

Is the email address shown on this page correct @riley P? Also, could you clarify if you see any file activity or sign of your missing files in your events page as this is the place where all uploads, edits, and deletions are normally logged? 

Hey @riley P, sorry to hear about this. It sounds like you're looking at a newly created account - do you happen to have another Dropbox account associated with another email address of yours perhaps? 

Hey @"ronbannon" , sorry to jump in here, but I just wanted to mention that I've just followed up via email so please have a look at your inbox and we'll take it from there. 

Hey @"Adriann4", could you clarify if your device meets the requirements as outlined in this page?

Hey @Bill Waller, thanks for taking the time to share your thoughts on this. Your feedback has been logged in our system - please let us know if you have anything else to add. In the meantime, perhaps you'd be able to find something that fits your needs in the Dropbox App Center for Workflow automation options on this…

If you've deleted the app, then this is a local copy of your Dropbox folder that's taking up the space on your computer @"kalebseaton" You should be safe to delete it without affecting your files in Dropbox. Once you reinstall the app, you'll be able to select which folders you'd like to be synced locally on your computer…

Hey @"kalebseaton", sorry to hear you're having issues with this. If you've ensured that the app is up to date and not still syncing in your menu bar, could you try clearing your cache and let us know if it improves matters for you? Thanks!

Hey @"BixiSLO", thanks for using Dropbox and happy Friday! Let me start by saying that what you described is one of the reasons we strongly recommend against using an external drive to store your Dropbox folder. As for your request, there's no way to achieve that with Dropbox at this time as files won't become online only…

Hey there @"scarbleu" & @"Al_Simmons" , I just wanted to mention that this email seems legit since this is an official domain of Dropbox in the email you received. I just received the exact same email notification to be completely honest. I hope this helps!

Ah no, file requests will only allow her to upload files to your account. If you need to give them view only access after your edits, you can share a link with view only rights to the folder with her to avoid impacting her own quota. I hope this helps a tad @"DebDamm"

Hey @"albo99" - sorry to hear about this. Could you provide some additional information about the issue you're facing along with screenshots of any errors you might be getting so that we can have a visual too? Thanks!

Hey @"LPH", sorry to hear you're having issues with this. I've merged your post into a similar discussion, so feel free to have a look and let us know if you have any follow up questions. Thanks!