Walter Dropbox Community Moderator

Hey @"Montano Mastering" & @"ameliehaeck", thanks for your feedback on this - it's been noted in our system. Also, FYI I just merged your post under this discussion as it seems to be similar to the OP. Let us know if you have anything else to add. 

Hey @"mc37", sorry to jump in, but if you end up getting in touch with our support team for further assistance, you can let us know your ticket ID here so that we can look it up in our system if needed as well. 

Hi there @"Ccseven", sorry to hear about your syncing issue and thanks for all the information you provided. Can you please send us a screenshot of the exact error you're getting so that we can have a visual too? Also, what's the status and version of the Dropbox desktop app as shown in your menu bar? Keep us posted!

Hey @"JohnnyDrama", since you're referring to a Dropbox for Business teams account, could it be that your team's admin has set device approvals from their end? Have you checked with them directly? ' If that's not the case, you could try creating a brand new OS profile on your computer and installing the desktop app there.…

Hey @"DaniFati", sorry to jump in here and thanks for the clarification. I'm not sure if this would help, but have you considered using our naming conventions and/or the multi-file organize feature perhaps? Let me know if that would help with what you had in mind. 

Thanks for the screenshot @"TW90" - much appreciated. Could you please let us know if this persists on other browsers or an incognito window with no plugins or extensions running as well? 

Hey @"tcoates", sorry for the tardy response, are you still having issues with this? As for your aliases, have you tried re-doing them anew after the upgrade to the new version of the desktop app for Mac OS?

Thanks for the screenshots @"Wendy Don" Could you try finding those 2 files, renaming or moving them out of your Dropbox folder and then back in and let me know if syncing gets stuck again? You should be able to tell which files they are by taking a look at their syncing icons. 

Hi there @"GTMS2005", sorry to hear you're having issues with this. Can you please let us know if you upgraded your account through the website directly or if it was via the app store on a mobile device perhaps? If you'd like to reach out to our support team about this, you can do it through this form. Just make sure to…

Hey @"Archeowebby", sorry to hear you're having issues with this. Can you please clarify your device's exact OS version and the status and version of the desktop app as shown in your menu bar at the moment? Have you tried reindexing Spotlight since you first noticed this by the way? If you're running any 3rd party apps…

Hey @"burunduk", sorry to her about this. Have you by any chance attempted a clean, advanced reinstall yet? If you did and the issue persists, please send us a screenshot so that we can have a visual too. 

Hey @"lawman99" & @"justnickrich" - thanks for flagging this with us. Could you please clear your browser's cache and also try an incognito window with no extensions or plugins running and let us know if you still get the same error?

Hey @"muniram52", sorry to hear about this. I'd recommend getting in touch with our support team directly for further assistance on this matter. To do so, make sure to use an incognito window without logging into any Dropbox account and fill in this form with all the relevant information. Once you do this and get a ticket…

Glad I could help @"Debbie 123456" See you around the Community and have a lovely weekend! 

You can reach out to our support team through this page and ask for further assistance @"jaohar" Once you do this and get a ticket ID from our system, you can share it with us here so that we can look it up as well if needed. 

Hey @"Debbie 123456", thanks for posting on our Community and happy Friday! You should be able to change your email address from your account's settings online. Let us know if you have any other questions! 

Hi there @"Jim W.46", thanks for using Dropbox and happy Friday. The recipients of your shared links won't need a Dropbox account to preview the file(s) or folder(s) your links point to unless you choose to create a shared link with edit access. As for testing a shared link you created, you can always use an incognito…

Were you the owner of this folder @"jaohar" ? Can you maybe restore it from the events page?

Can you make it available offline and then try to move it @"gavin something"? 

Hey @"jaohar", sorry to jump in, but could you try clearing your browser's cache or using another browser to delete your files and let us know how it goes? If you still get an error, we'd appreciate a full-page screenshot as well. 

Thanks for clarifying that for us @"craigpalmer" In that case, you can simply move all of your content from the older account in one folder and share the folder with your new account. Let us know if you have any other questions!

Hey @"gavin something", sorry to jump in here, but could you clarify if this zip file is available offline on your computer or online only? 

Hi there @"Shezz", sorry to hear about this. Can you please let us know the app's exact status and version as shown in your taskbar at the moment? If you could also send us a screenshot of the error(s) you've been getting when trying to open your online only files on your computer, I'd appreciate it. Any additional…

Hey @"sharsprague", sorry to jump in here, but could you send us a screenshot of the app's exact status as shown in your menu bar at the moment? Also, have you ensured that this is not caused by an antivirus, firewall or VPN setting? 

Hey @"jnor", thanks for joining the discussion here. I just wanted to mention that I found this idea which echoes your query here. Feel free to take a look and upvote it to show your interest as well.

Thanks for the ticket ID @"Seema H" I was able to locate it in our system and I can see that the agent handling your case has responded. Did you get the chance to see their reply yet? 

Hey there @"Seema H", sorry to hear you're having issues with this. In this case, you'll need to reach out to our support team for further assistance through this form. Just make sure to use an incognito window without logging into any Dropbox account and fill in all the relevant information. Once you get a ticket ID from…

Hey @"melody18", thanks for using Dropbox and welcome to the Community! I'm afraid this won't be possible at this time. You'll need to ask her to open the file request from her end after logging into her own account, even if you're part of the same team account. I wish I had a better answer. 

Hey @"katesrap", sorry to jump in, but could you share your ticket's ID with us so that we can look it up in our system?

Thanks for the screenshot @"mmday97" - much appreciated. If you manually navigate to the folder's path, can you find it locally on your computer?