Walter Dropbox Community Moderator

Hey @"rockzilla2520", thanks for dropping by our Community! Did you ever access this shared file in the past, since it was first shared with you? Let us know more information and we'll take it from there. 

Hey @"DebDamm", sorry to jump in here, but have you considered using a file request instead of a shared folder? This way, your client will be able to upload to your own account without impacting their own quota. 

Hey @"rmundell", could you clarify the version of the Dropbox desktop app installed on your computer at the moment and your computer's OS version?

Could you clarify the version of the desktop app installed on your computer for us too @"youmailtocarlos"?

Sure thing @"JuliaPeres" - you've got

Hey @"oceanside22", sorry to jump in here. I just wanted to mention that we checked back with the team and here's what we found: When you manually upload files, you know exactly what/where you are uploading. With automatic uploads, photos/videos across all your devices are being uploaded to that single Camera Uploads…

Hi there @"AbbyGail Yap" & @"johnysins", sorry to jump in but I wanted to mention that our team is looking into this. We'll make sure to keep you posted with any updates, but please let us know if you have anything else to add in the meantime. 

Hi @"JuliaPeres", sorry to jump in here, but may we reach out via email to have a further look internally? 

Hey @"WickedFeline", sorry to jump in here. I took a look at your previous error log and couldn't help but notice that you're using a beta version of the Dropbox desktop app. Could you try installing the latest, stable version of the app from this page directly and let us know how it goes? If you have any security programs…

Hey @"Bulldog4675", sorry to hear you're having issues with this. Can you please walk me through the steps you take to do this and send me a screenshot of the last screen (or error) you can get to so that we can have a visual too? Thanks!

Hey @"Fabio L.", sorry to hear that. If you rebooted your computer and this persists, could you send us a screenshot so that we can have a visual too?

Hey @"SJ16", sorry to hear you're having issues with this. Could you please let us know some additional information? For example, are you all part of the same Dropbox for Business teams account or are you using individual accounts and sharing those files directly? Have your collaborators added the file to their account so…

Hey @"dillonpadgette", sorry to hear about this. If you don't see the Dropbox icon in your menu bar, it means that the desktop app isn't running at the moment. In that case, you could try relaunching it from your Apps folder. If that doesn't help, you can try (re)installing it directly from this page. 

Hey @"jbodie", sorry to hear you're having issues with this. Can you please send us a screenshot of the last screen you can get to when you do this and clarify what Dropbox Plan and Dropbox Sign plan you're on at the moment? Any additional information is more than welcome!

Hey @"CrewSandy1" - sorry to jump in here. Unfortunately, your screenshots didn't make it to us - could you try again using the camera icon from your reply's box? 

Hey @"Iliana1", sorry to hear about your syncing issue. Could you send us a screenshot of the app's exact status and version as shown in your system tray at the moment? While we're at it, since you've already contacted our support team, could you share your ticket ID so that we can look it up in our system?

In that case, could you ask the people who are having issues with this to try clearing their browser's cache or using an incognito window or another browser? Let us know how it goes @"officeemployee205" 

Hey Lisa, sorry to jump in, but could you try installing the desktop app from this page directly and let us know how it goes?

Thanks for the update! Have you tried enabling hidden files to show on your computer @"algae-jacket" ?

Hey @"KC805", thanks for posting on our Community! Shared links do not have an expiration date by default. Could you clarify what is the exact error you're getting when trying to access the shared link in question? Thanks!

Hi there @joshld12, thanks for using Dropbox and welcome to the Community! To log into the yahoo account on your desktop app, you'll need to sign out from the gmail one from the app's preferences under the Account tab. Let me know if you have any other questions. 

Hey @"algae-jacket", sorry to jump in here, but could you try fixing your hardlinks and permissions as outlined here and let us know if this persists? 

Hey @"ironcove", sorry to jump in, but I was wondering if restricting top-level editing would work for what you had in mind. Could you have a look here and let us know if that would do the trick? 

Hey @"officeemployee205", sorry to jump in, but could you check if those two members have stored those files locally on their device (i.e. available offline) or if they've set them to be online-only perhaps? 

Hey @newtonprints, sorry to jump in here, but could you send us a screenshot of the app's exact status and version as shown in your menu bar at the moment? Also, are you able to set your files to online only now? 

Hey @dianasimpson, sorry to jump in here, but I just wanted to mention that I followed up via email to the email address that's associated with your profile here, on our Community. Whenever you get the chance, please have a look at your inbox and we'll take it from there.

Hey @"andy210779", sorry to jump in here and thanks for the ticket ID. I was able to locate it in our system and passed your comments on. A member of our team should be getting back to you soon, but please let us know if you have anything else to add.

Thanks for the additional information @"PascalMahvi" - most appreciated! Is your desktop app 'up to date' now or still syncing in your menu bar? If it's the latter, has the number of files changed at all or is it stuck perhaps?

Hey @"stephanmo", sorry to jump in here, but could you send us a couple of screenshots of the steps you take along with the screen you get stuck on so that we can have a visual too? 

For anyone still having this issue, could you try re-indexing your Spotlight and let us know how it goes?