Walter Dropbox Community Moderator

Hey @"Wendy Don", sorry to jump in, but could you clarify the app's status as well? Is it 'up to date' or still syncing? If you could also send us a screenshot of how this looks on your end, I'd appreciate it. 

Hi there @"BillGr", thanks for posting on our Community! I'm assuming that you're all part of the same Dropbox for Business teams account - correct? In reality, both computers will sync the changes you applied to your files, but you'll need to keep in mind that if those edits are simultaneous on the same files, you might…

Can you try moving it or renaming it to shorten its path and let me know if you still get the same error @"Bec Prodger"?

Thanks for the screenshots @"Bec Prodger" Could you send me another one of the errors you get and how the file looks on your end so that I can check its syncing icon as well? If this happens with online only files, have you tried making them available offline before opening them locally on your computer? 

Thanks for the update @"Mirage81" - let us know if anything changes!

Hi @"Akansh Gautam", sorry for the tardy response. Are you still having issues with this? Let us know and we'll take it from there. 

Hi @"cof", thanks for joining our Community! I believe what you're looking for is the device approvals feature. Could you have a look and let me know if that would do the trick for you? Thanks!

Hey there @"Bec Prodger", sorry to hear about this. Could you please send us a screenshot of the app's exact status and version as shown in your menu bar at the moment? Are the files that give you errors available offline on your computer or online only? Any additional information is more than welcome!

Hey @"apodyopsis", sorry to hear about this. May I ask what's the desktop app's exact status and version as shown in your menu bar at the moment? Apart from that, could you please send us a couple of screenshots of where you're spotting this so that we can have a visual too? Also, since you contacted our support team as…

Hey @"Jannisadam", did you get the chance to see Hannah's response yet? 

Hi there @"Giorgos Dragoutas", thanks for posting on our Community and happy Monday! You don't even need to upgrade your account to achieve this. All you'd need to do is run the desktop app on both computers and make sure that this folder is inside your Dropbox folder. You'll also need to give enough time to the app to…

Hey @"marilynaspen", sorry to jump in, but could you clarify if you're the owner of the file or if this is a shared file? If you're getting a specific error when trying to delete it, can you send us a screenshot so that we can have a visual too? Thanks so much!

No worries, Kathleen - I'm glad I could help and thanks for keeping me in the loop too. See you around the Community and have a lovely week ahead! 

Hey @"mmday97", sorry to hear you're having issues with this. Can you please clarify if you have two separate Dropbox accounts or if you're referring to just one, namely your Student account? Based on your screenshots, it seems that your files are still being synced by the Dropbox desktop app. Would you like to stop…

In that case, could you give it a go and let me know if the syncing gets stuck at the same number of files again @"KathleenWT"?

Hey @"Archmage", it sounds like your shared links may have been banned. May we reach out via email to have a further look internally? 

Hey @"Destinydecade", thanks for joining our Community and happy Monday! It sounds like you may have updated to the latest version of the desktop app which begins to roll out the change to have Desktop shortcut point directly to Dropbox folder on Windows. If that's the case indeed, can you clarify if you're having an issue…

Hey @"mdlandon", thanks for posting on our Community and happy Monday! I'm happy to see that you sorted this out in the end. Please let us know if anything else comes up!

Hey @"CJ16", sorry to hear you're having issues with this. If you've ensured that you have edit access to this folder, could you clear your browser's cache or use an incognito window to try the upload again and let me know how it goes? If you still get an error, please send us a screenshot using the camera icon (insert…

Hi there @"KathleenWT", thanks for using Dropbox and welcome to the Community! Could you let us know the desktop app's exact status and version as shown in your taskbar at the moment? Is it 'up to date' or still syncing perhaps? Apart from that, have you rebooted your computer since you first noticed this? Keep me posted!

Hey @"vivalamovie", sorry to hear about this. Have you by any chance tried to disconnect the integration and re-connect it anew?

Hey @"cwdav", sorry to jump in, but I wanted to mention that you might want to have a look at this discussion as well. Let us know how you get on! 

Hey @"AlBauer", sorry to jump in but did you clear the app's cache at all since you first noticed this? If not, could you give it a go, uninstall the app completely and re-install it and let us know how it goes?

Hey @"MAK1954", did you try the steps outlined in this article? 

Hey there @"Stach", sorry to hear you're having issues with this. Could you please let us know the exact OS version(s) of your devices and the version of the Dropbox mobile app installed there as well? Have you tried clearing the app's cache at all since you first noticed this? Also, does offlining the files improve…

Thanks for the additional information and sorry to jump in @"Chris956" May we reach out via email to have a further look internally at this point? 

Hey @"chryssa33", sorry to jump in and thanks for the clarifications there. I just wanted to mention that the promotional space you've gained so far is permanent and you won't lose it after upgrading and/or downgrading your account. Only specific promotions from several OEMs are for a fixed period of time. I hope this…

Hey @"jonny dongz", sorry to jump in, but have you tried restoring your purchases by any chance?

Hey @"Dean G.4", sorry for the tardy response. Has the app finished syncing now? If it did and it shows 'up to date', could you check again and let me know if the reported sync issues still show? 

Hey @"syncer", sorry to jump in here, but I just wanted to mention that if this is a valid promotion coming from us indeed, as a first step, could you please double check your email box and spam folders? All of our promotional and tip emails originate from http://docsend.com, http://dropboxmail.com,…