Theresa Community Manager

Hi there, and thanks for stopping by the Dropbox Community! 😊 I am glad to see your issue is resolved. These situations can be a bit tricky depending on how and where the backups were created, so it’s great to hear everything is sorted now. Thank you for coming back to update the thread too; it really helps others who…

Hi there @"Fredrik_P" 👋 and welcome back to the Dropbox Community. Thanks for reaching out, and I’m glad to see your issue is resolved. 🎉 Crashes right after renaming synced files can definitely be frustrating, so it’s great to hear things are running smoothly again on your Windows 11 app. If the problem ever returns, feel…

Hi there @"kazuhaga" and welcome-welcome to the Dropbox Community! 😊 I am glad to see your issue is resolved - mobile sync problems can definitely be frustrating, especially when it feels like you’ve tried everything on your iPhone. These hiccups can happen for a number of reasons, so it’s great that things are finally…

Hi there @"FrankMes" and thanks for checking in with us on the Dropbox Community! 😊 I am glad to see your issue is resolved- incorrect sync status indicators can definitely be confusing, especially when everything looks like it should be working properly. These little glitches can happen from time to time, so it’s great…

Hi there @"Huddo" and thanks for reaching out in the Dropbox Community! 😊 I am glad to see your issue is resolved, files that keep reappearing can definitely be frustrating, especially when it isn’t clear what’s causing the sync loop, it’s great that things are now behaving as expected. Thanks for coming back to share the…

Hi there @"waltzoftime" and welcome to the Dropbox Community! 😊 I am glad to see your issue is resolved, making specific folders available offline on macOS can definitely be a bit confusing at first, especially with the newer versions of the desktop app. It’s great to hear things are working the way you need now, and thank…

Hi there @"TBox09" and thanks for joining us in the Dropbox Community! 😊 I am glad to see your issue is resolved - questions about ordering files inside shared folders come up often, so it’s great that things are clearer now and your issue is resolved. By the way, I’m Theresa 👩‍💻, one of the community managers here at…

Hi there @"PriyankaD" and thanks so much for popping into the Dropbox Community! 😊 I’m really glad to see the issue is resolved - storage mismatches like that can definitely be confusing, so it’s great that everything is looking right again. Thanks for taking the time to come back and share the update, too. It really helps…

I use Dropbox a lot for my creative projects outside of work - album artwork, posters for shows, fliers and press kits. I usually set up folders for Mood Boards/Ideas, Work in Progress and Approved/Final files. It’s really nice being able to compare the early mood boards with the finished designs side by side. Since I have…

Hi there @"cyenx" , and welcome back to the Dropbox Community 👋 Thanks so much for coming back to update us, your reply really helps show others that this kind of issue can be resolved. It’s always great when people take the time to share what worked. By the way, I’m Theresa 👩‍💻, one of the Community Managers here at…

Hi there @"mihaiculescu", and welcome to the Dropbox Community 👋 Thanks so much for coming back to tell us that the issue is resolved. Your update will certainly help other community members who might face a similar situation with their storage. By the way, I’m Theresa 👩‍💻, one of the Community Managers here at Dropbox HQ.…

Hi there @"Mandacious", and welcome to the Dropbox Community 👋 Thanks for coming back to update us. Your reply will definitely help other members who might encounter similar issues. By the way, I’m Theresa 👩‍💻, one of the Community Managers here at Dropbox HQ. If you’re open to sharing, I’d love to know what you use…

Hi there @"brookehawkins913", and welcome to the Dropbox Community 👋 Thanks for coming back to update us, it’s great to hear the issue is resolved. Your response will definitely help other members who might run into the same situation. By the way, I’m Theresa 👩‍💻, one of the Community Managers here at Dropbox HQ. If you’re…

Hi there @"Mom2Chaos", and welcome to the Dropbox Community 👋 Thanks for coming back to share your update, it’s always appreciated, and it really helps others who might run into the same issue with storage and file restoration. By the way, I’m Theresa 👩‍💻, one of the Community Managers here at Dropbox HQ. Since you’ve been…

Hi @"david91" welcome to the Dropbox Community 👋 Thank you so much for coming back to update us, it really means a lot! When someone takes the time to share that their issue is resolved, it not only closes the loop but also helps other community members who might be facing the same thing. Your update about the team invite…

Hi there @"Dubukongbizi", and welcome to the Dropbox Community 👋 Thanks so much for coming back and letting us know your issue is resolved, that’s great news! It’s really helpful for other members to see that even more complex changes, like downgrading from a Plus plan to Basic, can be handled smoothly. By the way, I’m…

Hi there @"Barbara E.2" , and welcome to the Dropbox Community 👋 I’m really glad to hear everything’s working again and thanks so much for taking the time to update us! It’s always great when things get sorted, especially after a reinstall on Windows 😊 By the way, I’m Theresa 👩‍💻, one of the Community Managers here at…

Hi there @"StuartL" , and welcome to the Dropbox Community 👋 I’m really glad to hear this issue is resolved and thanks so much for coming back and letting us know! Your update is incredibly helpful for other members who might bump into something similar. By the way, I’m Theresa 👩‍💻, one of the Community Managers here at…

Hi there @"jkingwhite" , and welcome back to the Dropbox Community 👋 I’m really glad to hear the issue is resolved and thanks so much for coming back and letting us know! Your update will certainly help others in the future, showing that even the more complex issues can be sorted out here in the Community or with our…

Hi there @"bettyh" , and welcome back to the Dropbox Community 👋 Thanks so much for coming back to let us know the issue is resolved. It's always great to hear and really helpful for others who might run into the same thing 😊 By the way, I’m Theresa 👩‍💻, one of the Community Managers here at Dropbox HQ. Since you’ve been…

Hi there @"Disillusion" , and welcome to the Dropbox Community 👋 Thanks so much for coming back and sharing your update. Your reply will certainly help others in the future. And yes, as @"Rich" mentioned, replying to the email notification won’t post your response here in the forum. The email simply alerts you that there’s…

Hi @"phemsley" , and welcome back to the Dropbox Community! It’s wonderful to have you here. I’m so glad to hear that you’re enjoying the new Sync and Storage Dashboard and thank you for taking the time to share your feedback here on the Tips & Tricks board. I’m Theresa 👩‍💻, one of the Community Managers here at Dropbox…

Hey folks, as @"Amy" mentioned - this update was actually inspired by an idea shared right here in the community, which just goes to show how much your voices really matter. Maybe you’ve got an idea of your own? Check out this thread for the latest on how the ideas board works, plus some handy tips & tricks. If you have…

Hi there @"jamze" , and welcome to the Dropbox Community 👋 I just wanted to check in, is this issue with conflicted copies of files resolved yet? Please let us know how things are going when you have a moment. By the way, I’m Theresa 👩‍💻, one of the Community Managers here at Dropbox HQ. Since you’ve been using Dropbox…

Hi there @"kbonotis" , and welcome to the Dropbox Community 👋 I’m really glad to hear this issue is resolved and thanks so much for coming back to update us! It’s always helpful when folks share their progress, especially with photo uploads where things can get a little tangled. By the way, I’m Theresa 👩‍💻, one of the…

Hi there @"AC727" , and welcome to the Dropbox Community 👋 I’m really glad to hear this issue is resolved and thanks so much for coming back to update us! It’s always helpful when folks share their progress, especially with syncing quirks like this. 😊 By the way, I’m Theresa 👩‍💻, one of the Community Managers here at…

Hi there @"oreinar" , and welcome to the Dropbox Community 👋 I’m really glad to hear this issue is resolved - thanks so much for coming back to update us! It’s always helpful when folks share their progress, especially with syncing on macOS 😊 By the way - I’m Theresa 👩‍💻, one of the Community Managers here at Dropbox HQ.…

Hi there @"Gazzor1969" , and welcome to the Dropbox Community 👋 I’m really glad to hear everything’s working again and thanks so much for coming back to update us! It’s always helpful when folks share that their issue is resolved, especially with sync issues like this that can be tricky to pin down 😊 And a huge thank you…

Hi there @"sali_CPH" , and welcome to the Dropbox Community 👋 I’m really glad you dropped in to let us know and thanks for coming back to update us! It’s always helpful when folks share how things ended up, especially with account lockouts like this 😌 By the way, I’m Theresa 👩‍💻, one of the Community Managers here at…

Hi there @"Clonehead" , and welcome to the Dropbox Community 👋 I’m really glad to hear you came back to let us know what’s going on and thank you for updating us! It’s always helpful when folks share their experience, especially in situations like this where billing and account status don’t seem to line up. By the way, I’m…