Theresa Community Manager

Comments

  • Hi there, and welcome to the Dropbox Community! 😊 I’m Theresa 👩‍💻, one of the Community Managers here at Dropbox HQ. I am glad to see your issue was resolved and you were able to restore your important folder! Misplacing files is a great reminder of how valuable features like Dropbox Backup and version history can be when…
    in How can I restore an important folder that was deleted from Dropbox? Comment by Theresa July 3
  • Hi there, and welcome to the Dropbox Community! 😊 I’m Theresa 👩‍💻, one of the Community Managers here at Dropbox HQ. I am glad to see your issue was resolved and you were able to find the missing files in your shared folder! Thanks so much for coming back to update the thread - it really helps others who might run into the…
    in I'm missing files within a shared folder. Not in deleted files, and no activity. Comment by Theresa July 3
  • Hi @lgeelee, and welcome to the Dropbox Community! 😊 I’m Theresa 👩‍💻, one of the Community Managers here at Dropbox HQ. I am glad to see your issue was resolved and you were able to free up the mystery backup that was taking up your Dropbox quota! Thanks so much for coming back to update the thread - it really helps others…
    in A mystery backup is taking up all my Dropbox quota. How do I delete it? Comment by Theresa July 3
  • Hi @Himain and welcome to the Dropbox Community. I am glad to see your issue was resolved and you found the file you needed the most! By the way, my name is Theresa and I am a community manager here at Dropbox HQ. I’d love to know - what do you usually use Dropbox for? Whether it’s work projects, personal files, backups,…
    in How can I share a file with someone who doesn't have a Dropbox account? Comment by Theresa July 3
  • Hi @nicole65 and welcome to the Dropbox Community. It's so great to have you here. To start a new post select New Discussion up at the top right hand corner. Here's a short article with some tips & tricks about how to write the perfect post. Thanks for taking the time to comment, let us know if this works for you. T 😺…
    in We’re live - welcome to the new Dropbox Community! Comment by Theresa June 16
  • Hi @gtaMath , and welcome to the Dropbox Community! 😊 I’m Theresa 👩‍💻, one of the Community Managers here at Dropbox HQ. I am glad to see your issue is resolved. Thanks for taking the time to come back and confirm what worked, it helps others facing the same issue. Since then, we’ve refreshed the community, and I’d love to…
    in Opting out of File Provider on Mac OS doesn't work Comment by Theresa April 17
  • Hi @Hamer and welcome to the Dropbox Community! 😊 I’m Theresa 👩‍💻, one of the Community Managers here at Dropbox HQ. I am glad to see you found your referral space in the end! Thanks for coming back to update the thread, it’s really helpful for others who might have the same issue in the future. Since then, we’ve refreshed…
    in My (free) Dropbox account appears to have lost its extra referral space. Comment by Theresa April 17
  • Hi @JakesMom and welcome to the Dropbox Community! 😊 I’m Theresa 👩‍💻, one of the Community Managers here at Dropbox HQ. I am glad to see your issue is resolved and thanks for coming back and confirming what worked. It’s helpful for others who might run into a similar situation. (And yes, sometimes there are things that…
    in I can't change the email address on my account Comment by Theresa April 17
  • Hi @Romanos and welcome to the Dropbox Community! 😊 I’m Theresa 👩‍💻, one of the Community Managers here at Dropbox HQ. I am glad to see your issue is resolved - I appreciate you coming back to share that you got sorted in the end, it’s so helpful for others in the community. We’ve recently refreshed the community, so I’d…
    in 'We couldn’t process your payment' error when trying to update my billing info Comment by Theresa April 17
  • Hi @HollyPoppyJune and welcome to the Dropbox Community! 😊 I’m Theresa 👩‍💻, one of the Community Managers here at Dropbox HQ. I am glad to see your issue is resolved. Thanks so much for following up on this thread, it’s really helpful for others who might run into the same situation! Since then, we’ve updated our community…
    in No Dropbox account under my email address when someone shares files or folders with me Comment by Theresa April 17
  • Hi @Mapster12 and welcome to the Dropbox Community! 😊 I’m Theresa 👩‍💻, one of the Community Managers here at Dropbox HQ. I am glad to see your issue is resolved, thanks for taking the time to come back and confirm what worked, it really helps others facing the same issue! We’ve recently given the community a bit of a…
    in My account is full and the desktop app is stuck syncing, so I can't delete any more files Comment by Theresa April 17
  • Hi @EC C. and welcome to the Dropbox Community! 😊 I’m Theresa 👩‍💻, one of the Community Managers here at Dropbox HQ. I am glad to see your issue is resolved, thanks so much for coming back to share that you found the tags, it’s really helpful for others in the community! Since then, we’ve updated the community experience,…
    in I'd like to add metadata tags to my Dropbox files. Comment by Theresa April 17
  • Hi @DanceWithGina and welcome to the Dropbox Community! 😊 I’m Theresa 👩‍💻, one of the Community Managers here at Dropbox HQ. I am glad to see your issue was resolved by our amazing Super User @Mark . Thank you for marking this answer as accepted - it really helps those in the future who may have a similar question. We’ve…
    in Is there a way to share a folder with multiple emails at once? Comment by Theresa April 17
  • Hi @GibSam and welcome to the Dropbox Community! 😊 I’m Theresa 👩‍💻, one of the Community Managers here at Dropbox HQ. I am glad to see your issue was resolved with help from our amazing Dropbox Community Moderators - thanks a lot for coming back and confirming the fix, it really helps others who might hit the same error!…
    in Windows cannot find folders revealed by search Dropbox Comment by Theresa April 17
  • Hi @dmhaas011 and welcome to the Dropbox Community! 😊 I’m Theresa 👩‍💻, one of the Community Managers here at Dropbox HQ. I am glad to see your issue was resolved with help from a previous thread - thanks a lot for coming back and confirming the fix, it really helps others who might hit the same error! Since then, we’ve…
    in I'm getting a startup error for the desktop app on my Windows computer. Comment by Theresa April 17
  • Hi @MMD1 and welcome to the Dropbox Community! 😊 I’m Theresa 👩‍💻, one of the Community Managers here at Dropbox HQ. I am glad to see your issue is resolved, and thanks so much for coming back to update the thread — that’s really helpful for others who might run into something similar! Since you last posted, we’ve given the…
    in I'm missing some old folders but cannot see them anywhere to restore them Comment by Theresa April 17
  • Hi @s2s2s2s2s2s2s2s and welcome to the Dropbox Community. I am glad to see that using the offline installer worked for you - thanks for coming back to the community to let us know your issue is resolved. By the way, I am Theresa and I am one of the Community managers here at Dropbox. I’d love to know… how are you finding…
    in Updater fails to update desktop app because of denied access to security folder or logs Comment by Theresa April 10
  • Hi there, and welcome to the Dropbox Community! 😊 I’m Theresa 👩‍💻, one of the community managers here at Dropbox HQ. It’s great to have you here, and I am glad to see your issue has been resolved. Thanks so much for coming back to update the thread - it really helps others who might be having trouble locating their content…
    in Having issues locating some of my content both online, and the app. Comment by Theresa February 6
  • Hi there @"timjones514" , and welcome to the Dropbox Community! 😊 I’m Theresa 👩‍💻, one of the community managers here at Dropbox HQ. It’s great to have you here, and I am glad to see your issue has been resolved. Thanks so much for coming back to update the thread... it really helps others who might run into the same…
    in Desktop application fails to launch only when connected to the internet Comment by Theresa February 6
  • Hi there @"peppers" , and welcome to the Dropbox Community! 😊 I’m Theresa 👩‍💻, one of the community managers here at Dropbox HQ. It’s great to have you here, and I am glad to see your issue has been resolved. Thanks so much for coming back to update the thread.. it really helps others who might run into the same situation.…
    in I changed my email address for Dropbox, but got a trial for DocSend Advanced Data Rooms. Comment by Theresa February 6
  • Hi there @"DBPics158" , and welcome to the Dropbox Community! 😊 I’m Theresa 👩‍💻, one of the community managers here at Dropbox HQ. It’s great to have you here, and I am glad to see your issue has been resolved. Thanks so much for coming back to update the thread - it really helps others who might run into the same behavior…
    in File Provider version disconnected and now I'm not eligible for that version Comment by Theresa February 6
  • Hi there @"AnnieJ" and welcome back to the Dropbox Community! 😊 I’m Theresa 👩‍💻, one of the community managers here at Dropbox HQ. It’s great to have you here, and I am glad to see your issue has been resolved. Thanks so much for coming back to update the thread — it really helps others who might run into the same…
    in A link is generated but I'm getting an "Unable to copy link" error on my Mac. Comment by Theresa February 6
  • Hi there @"Edward_L323", and welcome to the Dropbox Community! 😊 I’m Theresa 👩‍💻, one of the community managers here at Dropbox HQ. It’s great to have you here and I am glad to see your issue has been resolved. Thanks so much for coming back to update the thread - it really helps others who might run into the same…
    in I can't preview photos in full screen on my Android device Comment by Theresa February 6
  • Hi there @"sg_artist" , and welcome to the Dropbox Community! 😊 It’s great to hear you were able to get things working again, and thanks so much for coming back to update the thread. That kind of follow-up really helps others who might run into the same snag! By the way, I’m Theresa 👩‍💻, one of the community managers here…
    in Screenshot shortcut conflicting on Mac not allowing me to take screenshots Comment by Theresa February 6
  • Hi there, @"Calle3400" and welcome to the Dropbox Community! 😊 I am glad to see your issue is resolved - an alert saying a folder is full when it doesn’t appear to be can definitely be confusing, so it’s great to hear things are back to normal now. Thanks so much for coming back to update the thread as well .. it really…
    in Dropbox says my folder is full when it's not Comment by Theresa January 23
  • Hi there, and welcome to the Dropbox Community! 😊 I am glad to see your issue is resolved — moving a large folder between accounts, especially when upgrading from Basic to Plus, can feel a bit daunting, so it’s great to hear everything transferred smoothly in the end. Thanks so much for coming back to update the thread too…
    in How to move a large folder from a Basic account to a Plus one? Comment by Theresa January 23
  • Hi @"sim77" and welcome to the Dropbox Community - it's great to have you here. I am glad to see your issue is resolved now! Thank you so much for coming back to update the thread - it helps others if they are running into the same issue. By the way, I'm Theresa 👩‍💻, one of the community managers here at Dropbox HQ. Since…
    in Dropbox is showing that I use 4 devices, but one device is shown twice. Comment by Theresa January 23
  • Hi @"anotherprofile" and welcome back to the Dropbox Community - it's great to have you here. I am glad to see your first question about deleting files was answered and great to hear that everything is much clearer now. By the way, I’m Theresa 👩‍💻, one of the community managers here at Dropbox HQ. Since you’ve been digging…
    in What does the "Delete from your Dropbox account and all devices" message mean? Comment by Theresa January 23
  • Hi there @"GS_Sunatori" , and welcome back to the Dropbox Community - it's always great to have you here. 😊 I just wanted to check in and see if you were able to get this sorted out. Running into an error message on the Contact Support page can definitely be frustrating, especially when you’re trying to get help quickly. I…
    in The "Contact support" page in the Dropbox Help Center results in an error message. Comment by Theresa January 23
  • Hi there @"Marcelopuravidamedia" and welcome to the Dropbox Community! 😊 I am glad to see your issue is resolved - downloads stalling right at the end can be especially frustrating, so it’s great to hear your video was finally able to complete without freezing. Thanks so much for coming back to update the thread as well...…
    in Mac Download Issue: Dropbox Video Stops at 90–95% and Freezes in the end Comment by Theresa January 23
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