Sam DBX Dropboxer

Thank you @"CharlotteR" for the feedback. For the ones who saw no changes, we have available the Beta Build 185.3.6023, that should have our team's work on the previews of online-only file, instead of the Beta Build 185.3.5963. If you've opted for early releases in your Settings, it will auto-update. If you prefer to wait…

Thank you for the feedback @"luizfernandomiller" , @"HappyTales", @"pizzamargherita" and @"_MKT". We'll share this with our product team today and continue to keep you all posted on any progress.

Hi all, Beta Build 185.3.5963 is now available and our team has worked on the previews of online-only files on desktop. If you've opted for early releases in your Settings, it will auto-update. If you prefer to wait for the next Stable Build release, it should also include this fix. Let us know if this resolves this issue…

Hi @"iNfeRnO B.", Thanks for reaching out. We wanted to flag our team's insights, but we're still open to feedback and to helping out users if needed. Let us know if you need help with this. Thanks, Sam

Hi everyone, Our team has implemented a fix for the duplicate context menu items in Windows 11 that you reported. Please let us know if you still encounter this issue. Thank you, Sam

Hi all, Jumping in here, as our team would like to share some insights that may be helpful: This issue may be related to other applications on your computer that use the icon overlay and context menu functionality of your Operating System. If you are on Windows, please note that Windows has a limit of 15 overlay icons that…

Hi Leah, Sam from the Community, jumping in to assist as well 👋🏽 To organize your Replay projects into folders, you can either create main folders (Projects) that appear on your "Your Work" space: You can also create subfolders within your main project folders: Click Add Folder > Create folder Hope this helps, P.S. I'd…

Hi everyone, Thank you for your reports. This information is very helpful for our team to debug, and they're actively tracking it. We'll post updates here once we have solid news. Thank you for your patience, Sam 

Hi all, Sam from Community here ✋🏽 Just to let you know that we've brought this to our team's attention, and we are aware of this issue: If a Dropbox user using File Provider upgrades to macOS 14.0, they might experience a one-time file resync, which could take several hours, at the very least. If it takes long enough, it…

Hi all, I just wanted to provide an overview on this report: If you can login without problems when you are not using Last Pass, the issue might be related to Chrome and Last Pass. Our team has looked into this, and we haven't identified an issue (at our end) at this moment. Let us know if you have any other insights,…

Hi everyone, Sam from Community here. Just to let you know that we've brought your reports to our team, and they are working on a solution. We'll keep you updated here. Thanks for your patience. Sam

Hi all, Sam from Dropbox Community here 🤚🏽 After discussing this with our team, could you please follow these steps? 1. Delete the current version of the app located in ~/Library/Application Support/Dropbox. 2. Update the app by downloading and installing the latest version from /Applications. To locate the ~/Library/…

Hi everyone, I want to go through some of the main reasons you might be seeing the "No internet connection. Your computer is currently offline. Please check your network settings” message, and how you can fix it. Why are you getting this message? The most likely reason is that there is another app installed on your device…

Hi @"rlesperance" , Happy to help here. We're currently working on making this a smoother experience. At this time, when signing back into the Dropbox app, you will not end up on the File Provider experience, and will need to opt in to end up back on it. PS: Users on a Beta version of the desktop client would end up back…

Hi everyone, Confirming that the new Stable Build 181.4.5678 has fixed the error that caused the Dropbox icon on the Mac menu bar to display as 'Beta’. As @"Walter" mentioned, you can reboot your device if this bug persists. Thank you, Sam 

Hi all, Just to let you know that our team is investigating these reports, and we'll share the updates here soon. Thank you, Sam

Hi everyone 👋🏽 Jumping in here to help clarify some issues you’ve pointed out in this thread. As mentioned before, if your date of birth doesn’t meet the age requirement for Dropbox, your account will be deleted in 48 hours, and you’ll receive an email and a notification confirming this. Read more here. The age…

Hi everyone, Confirming that the new Stable Build 181.4.5678 has fixed the bug that caused the Dropbox icon on the Mac menu bar to display as 'Beta’. Thanks for flagging this, and let us know if you have any issues. Sam

Hi all, Thanks for reporting this. The misplaced Beta flag/icon is known to our team, and they are working to fix it. We'll update you as soon as have news. Thanks for sharing once again! Sam

Hi everyone, To clarify, this was a bug that incorrectly displayed the Beta tag to stable users on FP, which we've already resolved. Our following stable release should include the fix. Stay tuned! Thanks, Sam

Hi all, Thanks everyone who submitted tickets (and also the ones that helped here with info). We've implemented a fix (as you some of you already reported) however, if you're still seeing that problem, you may be running into a separate issue. We can definitely look into it that for you if that's the case. Thanks again!…

Hi all, Jumping in here to let you know that we've reported your issue back to our team. Your tickets will be forwarded to a designated Product Support member, so we can look at the specifics of your build/hardware/account type etc in a safer way, as some of our internal tests don't capture all reports. Thanks for working…

Hi all, thanks for your answers. Yes, our team is looking at the Gmail attachment issue (specifically for Android). I will update everyone as soon as we have news. Thank you!

Hi @"Metro Condo" , Sorry to hear you are having issues there. Are you also using Android? Thank you

Hi all, Just to assure you that our team has this issue flagged (and are actively working on it). We've shared the feedback from the Community and hope to resolve it as soon as possible. Thank you for your patience so far! 

Hi @"An_Laoch", Thanks for your question, happy to assist here. We can confirm that Dropbox has SCCs (Standard Contractual Clauses) in place covering transfers of our users’ data. As you can check in our Privacy Policy, when transferring data from the European Union, the European Economic Area, the United Kingdom and…

Hi all, Just to let you know that our team is looking into this, and we'll update you as soon as we have news. Thanks for your patience! 

Hi Harry, No problem, the communication is set as ''open'', but I will check if I can provide a timeline for you. Thank you!

Hi Harry, Apologies for the late reply here. I can see that you're already in touch via email. Let me know if you need anything. Thanks!

Hi everyone, Just to let you know that we are actively considering the suggestions you’ve made so far. We wish we could provide an exact deadline (as we completely understand the expectation), however, our team is committed to providing a solution that meets your needs. Stay tuned and thanks for your patience so far!