Sam DBX Dropboxer

Comments

  • Hey Harry, We've engaged with our support team (and we have your info/email). That should be ok! You should hear from us soon. Thanks again. 
    in File accessed time changed Comment by Sam DBX June 2023
  • Hi all, Thanks for the input. To clarify, our storage servers are located in data centers across the United States. We have storage servers in Australia, the European Union, Japan, and the United Kingdom for eligible Dropbox business users. If your team's data is kept in the US but your billing address is somewhere else,…
    in Slow Upload Speeds Comment by Sam DBX June 2023
  • Hi Harry, I've asked our team to resend the verification email, let me know if you got it. Thanks!
    in File accessed time changed Comment by Sam DBX June 2023
  • Happy to see that this is resolved! If anyone is experiencing the same problem, know that we've spotted some minor issues when users ''dismiss the promotion''. Please reach out to us or contact support so we can assist. Thanks! 
    in Offered Dropbox Basic Extra Plan $1.99 month but can't find plan Comment by Sam DBX June 2023
  • Hi all, Happy to jump in on the conversation to clarify a few points: As you know, the GDD migration started and processed files of specific set of users, with some receiving a migration report (CSV file). For files that were already deleted by our users - we didn’t do any migration or any other changes. Our migration…
    in Google migration deleted unnamed file Comment by Sam DBX June 2023
  • Hi Harry, Not a problem, always happy to help. Our team has been advised to contact you directly (via email). Ps: if you haven't done so, please verify your email address, so we can fully assist you there: https://help.dropbox.com/account-access/verify-email Thank you! 
    in File accessed time changed Comment by Sam DBX June 2023
  • Hey Harry, Thanks for holding on. Here are some points we can provide a bit more info: First one (as you've mentioned) Dropbox does occasional sanity check true file comparisons and in between. Basically, we monitor the designated path of the syncing Dropbox folder and wait for filesystem events like add/edit/delete from…
    in File accessed time changed Comment by Sam DBX June 2023
  • Hi Harry, Thanks for the detailed information. We'll look into it and get back to you to share some insights if available. Thanks for your patience so far!
    in File accessed time changed Comment by Sam DBX June 2023
  • Hi all, Thanks for your input on this. To explain a bit, there are two main components to how the Dropbox desktop application keeps your files in sync: * During normal operation, it patiently waits for any file activity like a new file added/edited/deleted from your Dropbox folder. When that happens it syncs those changes…
    in File accessed time changed Comment by Sam DBX June 2023
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