Comments
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@"Oliv from Paris" wrote:Is it 300,000 maximum per license? or per computer, regardless of the number of licenses? 300,000 is not a hard limit. It's just that you COULD (and likely will) experience performance issues while syncing more than 300,000 files. Ultimately it's depends on the hardware specifications and operating…
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@"ewb123" wrote:Also there should be a way once they are online to delink the placeholders ... If that was your intent, use Selective Sync to remove folders from local drive completely.
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@"5729" wrote:I have new device and can't access my old files Are you sure you've signed in to the correct account? If so, how long ago did you last access the account? When did you last see the files?
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@"tinatoby" wrote:I use the shortcut icon on my desktop, so I logged into Dropbox on the Web, but still no use. Are you doing this on a mobile device or a computer? The option to set a passcode on the Dropbox app only exists in the mobile apps. You can't set a passcode on the app installed on your computer. *…
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@"arkansasshelli" wrote:I'm trying to get a look at Dropbox Shop, but every link I click to get to it just sends me to the Dropbox home page. Was it discontinued or is it a special plan or what's the deal? It was discontinued over a year ago.
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@"Karen D.22" wrote:Every day I get the "Delete files" for more storage email. They are deleted. If you're getting the email, then your storage is still full or close to being full. Check your Plan page and it will show you where your space is being used.
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@"adamtheaxe" wrote:Is there any way to display the links as images where they won't do this? Modify the link to force it to render. * https://help.dropbox.com/share/force-download
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@"PPagan" wrote:I have a Personal Plus account, which says it includes Live Chat support; but I can find no way of accessing it and it does not show up on the Support page. Make sure you're signed in to your account, or the option won't appear on the Support page. Also, Live Chat is available Monday-Friday. It's not…
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@"rothmcroth" wrote:I'm having a similar issue. I haven't logged into dropbox for a very long time. When I tried to log in, it just created a new account which is blank. How long ago did you last access the account? If the account was idle for more than a year then it would have been deleted due to inactivity, and you're…
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@"PPagan" wrote:Through the ‘Recents’ folder in Excel, I try to open an Excel doc stored in Dropbox, on my iPad Pro, I get a request or which asks if I want to link Microsoft Office ... Just use the Files app and connect it to your Dropbox, then access the Files app within Microsoft Office or any other application. It's a…
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@"rperry337" wrote:I am still not sure I understand. ... When I downgrade do I still keep the 10 GB of data my basic plan that I have now. Yes. What we're describing is that when you upgrade, the bonus space you've earned from referrals will also double. When you downgrade at a later date, that bonus space will revert back…
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@"Hannah" wrote:... but your current space per referral is 1G, whereas with Dropbox Basic you get 500MB per referral. Just to clarify that a bit for you, @"rperry337", when you upgrade to a paid account your referral bonus doubles from 500MB each to 1GB each. If you later downgrade back to the Basic plan, your referrals…
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@"Pbovat2979" wrote: rem barok -loveletter(vbe) <i hate go to school> Wow! I haven't seen that in a long time. What you're seeing there is a virus that originated 24 years ago, known as the LoveLetter virus, the ILOVEYOU worm or the Love Bug worm. Take a look at the this page for more information, and I'd suggest a Google…
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@"brinly" wrote:Hi i am a college student and i was reached out by your emerging talent team to apply for the 2025 internship and when i click submit it takes me back to the top page again i don't know why please help You're not filling out the form completely. Scroll back down to the bottom to see what fields you're…
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@"SPoirier" wrote:I will hold out for someone that works for Dropbox, thanks. The answer will be the same. Dropbox can't make someone else an admin in your team. Only the team admin can make such a change as they're the owner of the account. Dropbox won't bypass that. Your best option, if you're using company email…
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@"SPoirier" wrote: I am a team member and need to make myself the admin if that is possible? Only a current team admin can make another member an admin. * https://help.dropbox.com/security/change-admin-rights
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@"AccountUpgrade123" wrote:I reset the password, logged into the account and all of my files are gone, all of my shared folders are gone, and my account has been reset to "basic"... You likely have more than one account and aren't logged in to the one that was upgraded. Use the credit card charge lookup tool to identify…
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@"Pbovat2979" wrote: So I was suptised to see that for some reason my files have been changed from .jpg to a .vbs. It sounds like your computer had a virus. Take one of the photos with the .vbs extension and open it in Notepad. DO NOT DOUBLE CLICK THE FILE TO OPEN IT! Doing so could execute whatever code may be in the VBS…
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@"jjb512" wrote:Where is the message? It isn't in my email. Where do I find it? It would be in your email. Be sure to check your Junk or Spam folders, and if you use a mail provider like Google or Microsoft, try searching your entire mailbox for Dropbox as some providers like to think they're smart(er than you) and filter…
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@"tmanning5761" wrote:Hi - I had a couple of free accounts and they asked me to pay - I doesn't appear it went to the right account - how can I change this and get access to my old account It's not possible to move a subscription from one account to another. Your best bet would be to swap the email addresses on the…
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And you just enabled Camera Uploads recently, without previously having it activated on that device? I ask because mine says Starting Dec 20, 2022, but that's when I activated Camera Uploads originally. Edited to add: Maybe uninstall/reinstall the app and see if the date changes? If you try, I'd disable Camera Uploads…
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@"jg2599" wrote:I discussed this with Dropbox chat earlier today, They said this feature is no longer available in the right click menu and I have to use the web version to request files. That's interesting. I'm on the latest Beta release (207.3.5664, released yesterday) and the option is still there for me. Have you…
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@"CATS001" wrote: I can open and see them all via webbrowser but not in file explorer. Dropbox says sync is up to date but we are missing a lot. You're certain that these folders are checked in the Select Sync settings within Preferences? Do any of the folders have characters in their names that would cause issues with…
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@"MLGGLM" wrote:Please, please, how do I know that all of the folders and files have been deleted from the computer (Hard Drive) and are never accessible again? The help article that Walter linked to will explain it, but just know that there's no guarantee that the files will be erased. If the computer doesn't connect to…
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@"Amezyn" wrote:I've tried Media Player, Windows Media Player, ClipChamp - all the ones available on my laptop. Idk what VLC is do I have to try to download something more? Those players are pretty limited in the codecs that they support. You say it's an MP4 file, but an MP4 is just a container file that can contain audio…
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@"Colene" wrote:I believe it's offline, my collaborator doesn't work online. Just to be clear, this isn't referring to how someone works with their Dropbox, but how the files are marked in their Dropbox folder. If you've added files to a shared folder, they could be displayed initially on their end as Online-only, meaning…
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@"Amezyn" wrote:I downloaded files that were uploaded by a training institute. ... and once it is downloaded (to my laptop) it has no sound. It is an mp4 format ... Dropbox doesn't have any control over this. If a video has audio when uploaded, then the audio is still in the file when it's downloaded and your device or…
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@"dreampainter" wrote:there must be a way to gain access so i can delete files, clear up space, not need a new plan. What do you mean by gain access? It looks like you're already signed in to your account. There's nothing in your screenshots to indicate that you're unable to access your files. Are you not able to navigate…
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@"Colene" wrote:Once I've moved it from folder A to folder B/1/2/3 etc, the other user can no longer open it without an error message popping up ... What is the exact error that they're getting? Are you changing the file name at all? Does the file still have the .pdf file extension? So someone advised that I only work on…
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@"dreampainter" wrote: That link took me to the same page where it tells me I'm out of space and to buy more storage. Can you provide a screenshot of the full page that you're seeing? Be sure to mask any private information.
